Cahoot summarizes Allbirds’ return policy to help you understand your options when returning shoes, apparel, or accessories. Allbirds allows 30-day returns, even if worn, for most products.
Start a ReturnView Full PolicyAllbirds offers 30-day free returns on most items, even if worn. Start your return online and use the prepaid label provided.
| Category | Details |
|---|---|
| Return Window | 30 days from delivery |
| Receipt/Proof of Purchase | No return authorization required |
| Return Shipping Responsibility | Returns are free within the U.S. |
| Restocking Fees | Original shipping is not refunded |
| Refund Process Time | Refunds issued to original payment method |
| Condition of Return | Shoes may be worn but must be returned clean |
| Exchanges | Exchanges available for sizing or color |
| Exceptions | Final sale items cannot be returned |
| Special Conditions | Include packing slip or order confirmation |
| Return Instructions | Start return via returns page |
| Additional Nuances | Within 10 business days of receipt |
Yes, Allbirds accepts returns on lightly worn shoes within 30 days.
No, returns are free within the U.S.
Go to the Allbirds Returns Page.
Final sale items are not eligible for return.
Allbirds offers a 30-day return window for most items, even if worn. Items must be returned in good condition with proof of purchase. Final sale items are excluded.
Refunds are processed to the original payment method within 10 business days of receiving the returned item.
You may return most Allbirds products within 30 days of the original purchase as long as they meet the following criteria:
Items must not be marked as final sale. Final sale items cannot be returned, exchanged, or refunded under any circumstance.
To begin a return, locate your order confirmation email and prepare the product for return. Include the original order number, product details, and any gift notes if applicable.
Clearly mark the return with your return request and secure the item in its original packaging. You may use a return form or message Allbirds customer support to confirm the process and receive a return address or tracking details.
Customers returning products from outside the original delivery region must cover the cost of return shipping. Returns from the same country where the item was received are eligible for standard processing.
Once we receive your return, Allbirds will inspect the item and issue a refund to your original form of payment within 10 business days. Returns missing key documentation or sent in unacceptable condition may not be approved.
Refunds do not apply to final sale items, gift items that have been used, or items that fall outside of the approved return window.
If you would prefer an exchange instead of a refund, you may specify that request during the return process. All exchanges are subject to inventory availability and cannot be guaranteed.
Support: [email protected]
Phone: 1-888-963-8944 or 1-814-251-9966 (Text)
Contact Us: https://www.allbirds.com/pages/help