Allbirds Returns Policy

★
I have had two pairs of terrible...
I have had two pairs of terrible quality shoes that fell apart after four weeks of normal wear. No running, no hiking through rough terrain, nothing b... I have had two pairs of terrible quality shoes that fell apart after four weeks of normal wear. No running, no hiking through rough terrain, nothing but walking in the city. Allbirds customer service doesn't want to know and refuses to help beyond store credit. Shoes that last this length of time are not sustainable. I can understand why Allbirds share price continues to fall - its all hype and poor product and customer journey. I also asked to return to them so they could responsibility recycle. They were not interested - the sustainability claims are only green washing. Looking online and at these reviews it is clear Allbirds are not really concerned about sustainability or customer service. Avoid. Read more

Thomas Wooster

★★
A $5 return fee?!?
A $5 return fee is absolutely ridiculous, and their refund processing time is far too long. Not happy Jan.... A $5 return fee is absolutely ridiculous, and their refund processing time is far too long. Not happy Jan. Read more

Casey Shelton

★
Done with Allbirds
They have some archaic terms of service that they throw in your face to excuse rejecting a return. Awful customer service! I will never order shoes fr... They have some archaic terms of service that they throw in your face to excuse rejecting a return. Awful customer service! I will never order shoes from them again. Read more

Nate Jaime

★
Three returns is considered a high return rate...
Ordered two pairs of sneakers - same style, different colors - however they don't fit. I attempted to return them and my return request was denied wit... Ordered two pairs of sneakers - same style, different colors - however they don't fit. I attempted to return them and my return request was denied with no explanation. These were not final sale items and well within the 30-day return policy. I reached out to customer service and was told my return would be approved this time however any future orders from my account would be subject to review and/or cancellation. I've been a customer for years now (both in the US and the UK) and this is only the third return I've made in over five years so I guess three returns is considered a high return rate. Read more

Ivonne

★★
Return fiasco
Since I am between sizes, i bought two pair and sent one back. Since the shoe is fitting very nicely, I was going to buy another pair in another colou... Since I am between sizes, i bought two pair and sent one back. Since the shoe is fitting very nicely, I was going to buy another pair in another colour. Since the shoes cost the same, I wrote the allbirds team, that they can just send me the jet black shoes in 44. Today I got the wrong colour of shoes and have to send the shoes back again... Read more

Manfred Hochwald

★★★★★
Absolutely no fuss customer service...
Absolutely no fuss customer service experience! Exchanges and returns are done so easily. As I am new to Allbirds, I wasn't able to get my sizing righ... Absolutely no fuss customer service experience! Exchanges and returns are done so easily. As I am new to Allbirds, I wasn't able to get my sizing right the first time, though using their size guide would help you a lot but I couldn't say that I did that religiously :D Their robust exchange and return system just helped so so much. These are my now favorite travel shoes :) Read more

Jane C

★★★★★
Very good shoes
Very pleasant shoes, for all day walking and running, and best ballerinas I ever had. Uncomplicated return of not fitting shoes. And additional Enviro... Very pleasant shoes, for all day walking and running, and best ballerinas I ever had. Uncomplicated return of not fitting shoes. And additional Environment protection- didn't buy other shoes since I bought my first Allbirds. Read more

Gabi

★★★★★
Fine Experience
straight forward to order items, received just before Christmas. helpful agents when I need to return an Item as well.... straight forward to order items, received just before Christmas. helpful agents when I need to return an Item as well. Read more

Alex S

★
Allbirds is a scam- arbitrary return denial
Allbirds is a scam, buyer beware. Worst customer service I've ever encountered in online shopping. I made 3 successive orders with the company to find... Allbirds is a scam, buyer beware. Worst customer service I've ever encountered in online shopping. I made 3 successive orders with the company to find a pair of shoes that would fit me but all of them were extremely tight around the toe. I tried to return the shoes (within 13 days of receiving them) but customer service arbitrarily denied my return without explanation, and later said in an email "it could be due to an excessive return rate." I explained the situation and they refused, saying they have the right to deny any return at any time. The shoes are unused and brand new, they weren't final sale, I was within their 30 day return window (and actually even in their extended holiday return period). Moreover, when buying they advertize: "our hassle-free 30-day return policy allows you to try us on for size and find the perfect pair." This is a lie. If they have a policy of 3 maximum returns, this needs to be clearly stated for transparency purposes. Otherwise its a money grab-- they tell you after you spent hundreds of $$ that they won't accept a return. Avoid. The shoes are super cheap quality anyway. Read more

Daniel

★★★★
Size and Refund
The size of the shoes (two different models, same size) was very different, and unfortunately, neither fit well. I tried to exchange them, but the siz... The size of the shoes (two different models, same size) was very different, and unfortunately, neither fit well. I tried to exchange them, but the size I wanted was not available among the options. However, on the website, when placing a new order, the size was available, so I had to return the shoes for a refund and repurchase them. Everything went very smoothly and super fast! It would have been 5 stars if there hadn't been a size discrepancy and if I could have avoided the refund + repurchase process. Nonetheless, I'm satisfied. Read more

Giorgio Pigozzo

★★★★
Had to return which was a smooth service
Unfortunately these shoes were not comfortable for me - the fabric felt quite stiff and the shoe was too shallow for my foot however the returns exper... Unfortunately these shoes were not comfortable for me - the fabric felt quite stiff and the shoe was too shallow for my foot however the returns experience was relatively smooth. Read more

Christine Hesketh

★★★★★
Allbirds is my "number one" shoe maker
Allbirds is my "number one" shoe maker. Love the shoes, they are super comfy! Don't forget the top-notch customer service and return policy :-).... Allbirds is my "number one" shoe maker. Love the shoes, they are super comfy! Don't forget the top-notch customer service and return policy :-). Read more

Jiří Šoman

★★★★★
Easy and straightforward website
Easy and straightforward website. Quick service and easy to return items.... Easy and straightforward website. Quick service and easy to return items. Read more

Sandra

★★
No refund on sale goods not clear.
No refund on sale goods not clear. I bought some trainers in the sale, It was not clear that you you cannot get a refunds on return sale items. In fac... No refund on sale goods not clear. I bought some trainers in the sale, It was not clear that you you cannot get a refunds on return sale items. In fact when I went to do a return/refund it says free refunds. Yes I should have clicked on returns which does sale 'no refunds on final sale items'. It did not say this was a final sale item when ordering. Not clear at all and disappointed.So I shan't be buying from them again. Read more

Nadia Evans

★★★★★
Always extremely efficient and...
Always extremely efficient and performant. This time we had to return a pair of shoes because they didn't fit properly. The refund went smoothly.... Always extremely efficient and performant. This time we had to return a pair of shoes because they didn't fit properly. The refund went smoothly. Read more

Roberto

★
Used to be good but not any more, avoid
I was completely satisfied with my first purchase a few years ago so I bought a new pair a few months ago. I bought my regular size and in the beginni... I was completely satisfied with my first purchase a few years ago so I bought a new pair a few months ago. I bought my regular size and in the beginning it was a perfect fit. I did not use my new shoes a lot during the first month unfortunately. This was a mistake. When I started wearing the shoes more often, the shoes got really big. Now it is uncomfortable to wear them. I contacted Allbirds but the answer was that their shoes are designed to last for a month only and after that you are supposed to donate them. This is their response to my complaint: "Because your shoes are outside of our 30-day return policy we're unable to take them back for a return or exchange. We hope you understand! We feel that our return policy gives our customers ample time to give their shoes a whirl in the wild. We strongly encourage all customers to extend the life of their Allbirds products, whether it be through giving gently worn pairs to friends and family, donating to organizations, or reselling them online." I will avoid this company at all cost now as I cannot afford buying new shoes every month. Read more

Victoria van Eikenhorst

★★★★★
Returned a pair as they were too small...
Returned a pair as they were too small for me, the return and exchange process was quick and seamless and when I had a query it was responded to promp... Returned a pair as they were too small for me, the return and exchange process was quick and seamless and when I had a query it was responded to promptly and with a personal (named) email as opposed to a robot/automation. Very impressed with the quality of the product, my first pair of Allbirds - to0 early to tell how long they will last but they seem really robust and much better made then a previous pair of Sk..chrs that fell apart within a few short months Read more

Richard Santiago

★★
Bought my first pair of Allbirds in February of 2023
When I bought my first pair of allbirds wool breezers I was delighted and shortly after bought a pair of tree breezers...also delightful. Then for Chr... When I bought my first pair of allbirds wool breezers I was delighted and shortly after bought a pair of tree breezers...also delightful. Then for Christmas I decided to buy a new pair of wool breezers and a pair for my daughter as a Xmas present. I bought the same size but now they where half a size too small and my daughters were also. The sizes we've been for decades. Now in addition to not having standard sizes but magically changing sizes they also charge a $6 return fee even when the problem with the product is their inconsistent manufacturing. Will not be making any more purchases. Read more

Megan Hoerauf Ahn

★★★
Waiting for customer service to return...
Waiting for customer service to return an email, trainer's very good but to narrow for my husband, would buy again if wider, Waiting to find out how t... Waiting for customer service to return an email, trainer's very good but to narrow for my husband, would buy again if wider, Waiting to find out how to return these and if they do a wider fit. Read more

alison smith

★★★★
Unfortunately when my trainers arrived...
Unfortunately when my trainers arrived I'd asked for size 7 but when they arrived it said 7 to 7and a half. I had to return them for siz 6. Otherwise,... Unfortunately when my trainers arrived I'd asked for size 7 but when they arrived it said 7 to 7and a half. I had to return them for siz 6. Otherwise, prompt service. Read more

B McGlynn