Alo Yoga Returns Policy

★
DONT BUY FROM THEM WORST CUSTOMER SERVICE.
They have the worst customer service.there stuff are very expensive for dumb material,I got an knitted jumper that cost 200 dollars just for the threa... They have the worst customer service.there stuff are very expensive for dumb material,I got an knitted jumper that cost 200 dollars just for the threading to come out not to forget I was very careful in it and the jumper still got wrecked.My mum returned two jumpers and one socks and they counted only ONE jumper and also didn't return the money for the other jumper and socks.My mum emailed them multiple times for them to reply back after two weeks and are very slow and takes their time.STILL NO RETURN BACK Read more

maya

★
Very bad costumer service very rude the...
Very bad costumer service very rude the team I return my stuff the steal my jumper and socks and refund only one jumper how bad I didn't find rude cos... Very bad costumer service very rude the team I return my stuff the steal my jumper and socks and refund only one jumper how bad I didn't find rude costumer service like alo and the quality very bad it's not worth it Read more

Paula

★
Packaging
I ordered socks and a hair clip. For the amount of money I paid for again, socks and a hair clip, I expected a better packaging. I expected it to come... I ordered socks and a hair clip. For the amount of money I paid for again, socks and a hair clip, I expected a better packaging. I expected it to come in a box covered with paper with an “alo” sticker on top or something. Both just arrived in a black bag for delivery. It is a gift, and I paid that amount of money expecting it to be something good enough for atleast a good packaging so I won't worry about that too. But paying 80$ for socks and a hair clip just for them to arrive like that isn't what I expected. Respectfully, I think customers deserve a good packaging in return of the money they pay. Read more

Leen AlMatawah

★★★★★
Recently purchased the butter yellow...
Recently purchased the butter yellow cardigan and dress . It's absolutely divine ! The fabric is very soft to touch yet not flimsy and drapes so beaut... Recently purchased the butter yellow cardigan and dress . It's absolutely divine ! The fabric is very soft to touch yet not flimsy and drapes so beautifully. I had to return the dress because although I am a medium but I have a big fat waist and with the shape of the dress it did not looked good on me . I have tried the large as well but that was too big . The return /refund was processed swiftly although I was a bit apprehensive about sending it back to the US Read more

Maria Hughes

★
I requested a return for my order from...
I requested a return for my order from Alo Yoga and was told the “Return to Sender” process had been initiated. However, two days later, I checked the... I requested a return for my order from Alo Yoga and was told the “Return to Sender” process had been initiated. However, two days later, I checked the tracking info and saw that the parcel had already arrived in the UK. Clearly, no action was taken in time, despite their confirmation. Now that the parcel has crossed international borders, I may be charged duties, return shipping, or even the full product price - all because they failed to properly process my return request. Customer service is slow, unresponsive, and unhelpful. You're left in limbo while your parcel travels internationally. For a brand that promotes mindfulness and calm, the actual experience is full of stress and unnecessary hassle. I won't be ordering from Alo Yoga again, and I wouldn't recommend it to anyone expecting reliable service. Read more

elifyucel

★
Followed steps for return and still no refund
I purchased the Airlift High Waist Leggings at full price for $128 USD from the website. They were decent quality but are definitely not worth the ful... I purchased the Airlift High Waist Leggings at full price for $128 USD from the website. They were decent quality but are definitely not worth the full price. There are much better quality leggings out there. I followed steps for a return, and I received confirmation from Alo that my return was delivered. Alo states to "allow 2-4 business days for return to be processed. Once return is processed, you will receive an email confirmation letting you know that the process is complete. You will be refunded to the selected form of payment within 3-5 business days". It has been over 15 business days and still no refund. I contacted Alo via email with full details on the return and recieved an auto-generated response to provide more information and to wait 4 more business days to follow up. I decided to open a dispute with my bank instead. I should have read the reviews here and BBB first before buying from Alo. Read more

A. Anderson

★
Honestly terrible
Honestly terrible. The quality is so bad had to send everything back that I ordered and they made return very difficult. Wasn't happy with this site.... Honestly terrible. The quality is so bad had to send everything back that I ordered and they made return very difficult. Wasn't happy with this site. Read more

Julia Gibson

★
what a rip off
what a rip off! $128 for a sweater and it's thin, poor quality and piling already. Alo does not offer any type of return on worn items. Garbage! Will ... what a rip off! $128 for a sweater and it's thin, poor quality and piling already. Alo does not offer any type of return on worn items. Garbage! Will never buy again Read more

Noelle Hibbs

★
Absoutely rubbish - JAMIE in Customer service is a ROBOT
Absoutely rubbish ! one of worst i have ever experienced in my entire life. They say free returns for local and international and yet asking for a ret... Absoutely rubbish ! one of worst i have ever experienced in my entire life. They say free returns for local and international and yet asking for a return address bc i ordered frm one and is returning frm another is a NIGHTMARE> i asked 3 times and MISS JAMIE just is blinded ... the chat doesnt work either ! I asked for a supervisor and yet again she repeats the same answers. They are robots. Read more

Yoshi

★
to the five start reviewers ..
attention - Mariska Schot. all is good until you try to get a refund if it does not fit and you change your mind. also try to get your money back - th... attention - Mariska Schot. all is good until you try to get a refund if it does not fit and you change your mind. also try to get your money back - they will not return your cash. give it a go with a return and you come back and tell us .. you got a refund or your money back. If so, you must be getting a logical employee at the cash. Hope you enjoy your goods ... Gypsy. Read more

gypsy printz

★
Shocking Customer Service!
I brought an item on Black Friday and returned it a couple 2 weeks after it arrived. ALO received it, but I have yet to receive a refund. Customer ser... I brought an item on Black Friday and returned it a couple 2 weeks after it arrived. ALO received it, but I have yet to receive a refund. Customer service have replied twice since the start of January asking me order number and then the tracking for the return. The last contact I had with them was 04/02/2025 where I provided them with all the proof and asked them to refund me in 5 days. Now I have heard nothing again. I have initiated a charge back with my bank and will never shop with them again. I will be telling anyone I can to avoid this company like the plague! Read more

Emma

★
Do NOT buy from this company
Do NOT buy from this company. I don't know how they even exist. I was a new customer and spent £851 as i ordered multiple sizes. Unfortunately none of... Do NOT buy from this company. I don't know how they even exist. I was a new customer and spent £851 as i ordered multiple sizes. Unfortunately none of it suited me or fitted so i sent it back in the packaging/ tags. This was in November and I still haven't received a refund. I paid via klarna and they haven't processed the return. I could only get hold of someone on live chat once and they confirmed they received it. However, I did not receive any email and that I would get my refund. I have now had to raise a dispute with Klarna and my bank. Please listen to all of these reviews because I've contacted Alo 5x and they have completely ghosted me. Read more

Selina Naomi Patel

★
No refund, ignoring emails
I made a return (everything in unused condition with tags of course, i returned because i ordered wrong size). I checked tracking status and package w... I made a return (everything in unused condition with tags of course, i returned because i ordered wrong size). I checked tracking status and package was delivered to them 2 months ago. I tried to contact customer service by email 3 times and they just don't respond, but then one time i send them an email with just ‚hello' and send it by accident empty AND THEY RESPONDED TO THIS ONE EMAIL... seems like they ignoring on purpose. I don't know how this is legal and nobody sued them yet, i see that im not the only one? Read more

Dominika

★
Alo yoga have denied my refund DESPITE...
Alo yoga have denied my refund DESPITE me having proof of return delivery to them from DHL. This is literally thieving and I am very upset. ALO YOGA i... Alo yoga have denied my refund DESPITE me having proof of return delivery to them from DHL. This is literally thieving and I am very upset. ALO YOGA if you are reading this my order number was 18433559 and my DHL tracking return number was 6991688804. DHL clearly state this item was retuned to the San Diego address of Alo yoga on 18th December. BUT they are still refusing my KLARNA refund claim and continue to charge me my instalments . This is just appalling. I hope someone from the company reaches out soon or I will have to review Alo yoga everywhere I can and reach out to an ombudsman. Read more

Kate Rosen

★
I am also disappointed with Alo Yoga
I am also disappointed with Alo Yoga. They charge a premium and have a poor return policy. I purchased many outfits for my wife at Christmas but held ... I am also disappointed with Alo Yoga. They charge a premium and have a poor return policy. I purchased many outfits for my wife at Christmas but held on to an outfit for her birthday a few weeks later. Well that outfit was the wrong size. I contacted Alo and there is no grace period. They are still selling the product on line and all I ask is to exchange for another size. So disappointing that they still said no. Read more

Ed Klich

★
Online customer service is awful
Online customer service is awful. Reymond has no idea what he is doing. I provided all the info at the start of the chat and then he proceeded to ask ... Online customer service is awful. Reymond has no idea what he is doing. I provided all the info at the start of the chat and then he proceeded to ask me for the information after I had already provided it to him. I have a sweater that was over $200 purchased less than a year ago and its falling apart. I wore it twice and they refused any help. Didn't want a refund or to return just wanted to exchange it. Asked for a supervisor and he said it would be a 2 hour wait. Absolutely insane. The worst customer service I've ever received Read more

TB

★
Appalling customer service no refund after two months
Appalling customer service, lies and no refund 2 months later I returned two pairs of trainers early December 2024. I have proof of return and receive... Appalling customer service, lies and no refund 2 months later I returned two pairs of trainers early December 2024. I have proof of return and receive by company 18th December 2024. 5th Feb still no refund totalling £252.00 The customer service team didn't respond to my queries throughout Jan other than to say I'd receive my refund around the 10th Jan. still nothing. I've raised a dispute with Mastercard and now they are claiming they have refunded me but the bank have no funds to give me. They are flat out lying about the refund. They only responded when Mastercard got involved and what they are saying to me differs from what they are saying to my bank It's absolutely disgusting this company is crooked Read more

Consumer

★
Shocking reviews
I am truly shocked by the reviews I'm reading about this company. I thought my issue was something that could be easily resolved, but I see that many ... I am truly shocked by the reviews I'm reading about this company. I thought my issue was something that could be easily resolved, but I see that many others are experiencing the same problems with their so-called customer service. I have been waiting for over a month for them to process my return. I returned one item and have received no feedback from customer service whatsoever, despite sending multiple emails. At this point, it's a matter of principle. I'm not going to let this go and have already opened a case with my credit card company. I have also sent them a letter through my lawyer. Really a disgrace of a company Read more

Dimitri

★
A dirty and filthy company
A dirty and filthy company! First time (and the last) online purchase (310 EURO) on 10 dec 2024 getting some clothes for Christmas gifts The parcel ar... A dirty and filthy company! First time (and the last) online purchase (310 EURO) on 10 dec 2024 getting some clothes for Christmas gifts The parcel arrived one week later but 1 item is missing. They charged me the item which is out of stock. I tried the clothes, they are too big. I wanted to do a return. Yet, the online return portal just DOES NOT WORK. It said my order number cannot be retrieved! Regarding the request on the return and the refund, I started to send emails and tried to chat with someone on their website since 18 Dec. It has been 1.5 months now - NOTHING IS WORKING. NO ONE IS RESPONDING. I also tried to PM their 4 Instagram accounts. Of course, no reply. Not even an automatic reply suggesting where to get hold of the customer service. The one-month free return window expired. I will have no way to do the return while no one is answering. I am just being OVERCHARGED and having the pieces which are too big and I cannot return!! Alo is definitely the best securing customers money and providing ZERO assistance and ZERO customer service. HORRIBLE! Most importantly, I suggest everyone leave a comment on the Alo headquarter google map profile. Read more

Julianna

★
I will never buy another ALO product...
I will never buy another ALO product again. Not only was the product poorly made but when I tried to return it they wouldn't take it back because I mi... I will never buy another ALO product again. Not only was the product poorly made but when I tried to return it they wouldn't take it back because I misplaced the receipt in the fires. Furthermore the manager Annie in the Topanga store was dismissive and couldn't be bothered with our issue. Never buy an ALO product. Read more

bill barnett

★
They get 5 thumbs down for the worst customer service.
Customer service is the worst I have ever dealt with. It takes days for them to respond. I returned a hoodie within the time frame, they sent a new on... Customer service is the worst I have ever dealt with. It takes days for them to respond. I returned a hoodie within the time frame, they sent a new one..xxs ..however, it was larger than the xs I had returned. Then was told I was past the return date, but finally got an ok to return, which took forever. They never sent a return mailing label even though I contacted them twice to do so. Never heard from them again. WILL NEVER PURCHASE anything else from them. Buyer beware!!! Read more

Wendi Dyson

★
The worst brand out there.
This was my first and last time ordering from this garage brand. I placed 3 separate orders on 11/11/2024. I ended up keeping a few items from each or... This was my first and last time ordering from this garage brand. I placed 3 separate orders on 11/11/2024. I ended up keeping a few items from each order and returned the rest. I was refunded for most but 1 item, costing $103. I have been reaching out to them since 11/25/2024 about a refund and all I keep getting is well look into it and no further follow up EVER! I ended up doing a chargeback because at this point I need and want my money back for items I no longer have and they received. I decided to reach out again because who wants to do a chargeback when the brand should be issuing the refund. I spoke with “Marielle” and supervisor who informed me I need to cancel the chargeback and she would issue the refund. I cancelled my chargeback within 5 minutes of getting off the phone with Marielle. I called back for 3 weeks straight and kept getting told it can take 7-10 business days for the charge to drop off. I reached out to my cc and they said the charge has finally dropped. I contacted Alo for the last time though texts and spoke with Mark. Mark informed me that it can take 75 days!!!! For the charge to drop off. I have never heard of such a absurd response. So no I have waited for 2 months and Mark told me I have to wait another 2.5 months. Totaling 4.5 months of waiting for a possible refund. At the 4.5 months mark I would no longer be able to do a chargeback. How perfectly sneaky of them. 4.5 months for $103 refund. That's absolutely insane. I have video of myself packaging the returns and dropping them off. I have the tracking numbers and screenshots they were ALL delivered with no issues. I am seriously considering legal action for the trauma they have put me through having to call them and email them ( which they never follow up on) and text them. I have NEVER had to put this much work in for a return. I am mentally and emotionally drained from having to deal with this nonsense. I will NEVER order from this garbage brand again. Read more

YK

★
DON'T BUY FROM ALO UNLESS YOU'RE SURE YOU WILL NOT NEED TO RETURN IT
I purchased 2 sweatshirts and 2 sweatpants for my daughter and the sizes were off, so I sent it back. I received an email on Dec 23 saying my return h... I purchased 2 sweatshirts and 2 sweatpants for my daughter and the sizes were off, so I sent it back. I received an email on Dec 23 saying my return had been received and it would take 2-4 days to process my return. It's been almost a month since I received that email, and I have NOT received a credit to my credit card for merchandise. Over the last 4 weeks I have tried to contact Alo Customer Service by phone and by email. When I tried to call customer service I was put on hold for literally 2 hours and had to hang up. I called back the next day and a call back. I received a call back 8 hours later and unfortunately was in the middle of dinner and missed the call. I sent an email asking for the status of my credit on Jan 7, 2025. I did not receive any reply until Jan 16. Then the reply said they need my order number (which was already included in my original email) I replied with my order info immediately and have not heard back. This is lack of service and response is beyond ridiculous. This company received my return weeks ago yet has kept over $400 of my money for more than a month. Read more

Patty Cohen

★
A bad company with terrible customer service-scammers!
I ordered almost €1200 through Klarna in three installments. Due to the poor quality, I returned a large portion of the order. What I needed to pay wa... I ordered almost €1200 through Klarna in three installments. Due to the poor quality, I returned a large portion of the order. What I needed to pay was €310. €800 should have been processed as a return. I sent multiple emails, but they didn't respond, and they told Klarna that I still need to pay the full amount, claiming I didn't return the items. Such a bad company-definitely not recommended! Now I have a big problem with Klarna, and Klarna says I have to pay . Read more

Arezoo

★
Absolute disgrace of a company
Absolute disgrace of a company! It's criminal & disgusting how they treat their customers, I don't know how they are getting away with it, I wish like... Absolute disgrace of a company! It's criminal & disgusting how they treat their customers, I don't know how they are getting away with it, I wish like many i'd read the reviews & saved myself a lot of money,stress & tears. Spent thousands & tried to return a few items, returns portal didn't work, no reply from emails, after weeks of emailing & then phoning I got a returns form for one order but not the other, The returned items have been received by Alo but no refund given! Will never order again & will be letting people know not to order from them, I don't even want to wear the items & promote this sham of a company now. Read more

mrs Tamatha Ryan

★
The worst customer service I've...
The worst customer service I've experienced. Need to return items. They say they send a return label and never do them they stop answering you calls a... The worst customer service I've experienced. Need to return items. They say they send a return label and never do them they stop answering you calls and emails. Awful. I will never buy anything or recommend them again. Read more

Adrianna Ness

★
Customer service is embarrassingly awful
This company has the worst customer service of all time. This is the second time I have tried to return something and can not get a response on my ref... This company has the worst customer service of all time. This is the second time I have tried to return something and can not get a response on my refund. They have held my package for three weeks and have ignored numerous emails. The first time this happened I had to stay on the phone for 2 hours to get my refund. Do not spend your money here when there are plenty of other clothing brands that are happy to provide customer service that matches the price of their items. Read more

Sophia

★
No refund for return
I purchased a lounge set online and it ended up being too big. I returned the order and never received a refund. Ali Yoga does not respond to emails a... I purchased a lounge set online and it ended up being too big. I returned the order and never received a refund. Ali Yoga does not respond to emails and they do not answer their phone. I have tried calling 2 days in a row and sit in a holding queue for over an hour. I select the option for someone to call me back but I never receive a call back. Read more

A Henz

★
Terrible Service
Terrible Service - Refund Still Pending I returned an expensive item using the company's tracked DHL return label nearly a monty ago which was confirm... Terrible Service - Refund Still Pending I returned an expensive item using the company's tracked DHL return label nearly a monty ago which was confirmed as delivered. Despite their stated refund policy, I still haven't received my money. After numerous attempts to contact them via email and their website, all I've received are generic responses with no resolution. Now I have to escalate the issue through my bank to try and recover my refund, but the matter remains unresolved. From the many similar reviews, this seems to be a common issue with this company. I will never shop here again and strongly advise others to stay away. Read more

Julia

★
Here's a concise version you can post...
Here's a concise version you can post on Alo Yoga's profile: “I am extremely disappointed with Alo Yoga's handling of my refund for order #15255501. I... Here's a concise version you can post on Alo Yoga's profile: “I am extremely disappointed with Alo Yoga's handling of my refund for order #15255501. I returned the item on September 19, 2024, and it was confirmed received on September 23, 2024 (DHL Tracking #1526118252). Despite multiple emails and assurances from customer service, I have not received the refund of 586.50 PLN. This is unacceptable and feels dishonest. Customers should not have to fight for their money after following your return process. I demand immediate action to process my refund. If this is not resolved promptly, I will escalate this issue further. Transparency and trust are key, and Alo Yoga is failing in this regard.” Read more

Dariusz

★
Wrong size sent and no customer service...
Wrong size sent and no customer service exist! No one will answer phone - it hangs up on you and no one will return emails. Buyer beware! Frauds.... Wrong size sent and no customer service exist! No one will answer phone - it hangs up on you and no one will return emails. Buyer beware! Frauds. Read more

Kim Cheek

★
So unhappy
So unhappy, been waiting for a return refund for well over a month and cannot get through to customer service at all For a company described as high-e... So unhappy, been waiting for a return refund for well over a month and cannot get through to customer service at all For a company described as high-end the customer service is appalling and the worst I've seen, not to mention the quality/materials are pretty terrible Won't be ordering from there ever again Read more

Rebecca

★
Terrible Service
Terrible Service - Refund Still Pending I returned an expensive item using the company's tracked DHL return label nearly a monty ago which was confirm... Terrible Service - Refund Still Pending I returned an expensive item using the company's tracked DHL return label nearly a monty ago which was confirmed as delivered. Despite their stated refund policy, I still haven't received my money. After numerous attempts to contact them via email and their website, all I've received are generic responses with no resolution. Now I have to escalate the issue through my bank to try and recover my refund, but the matter remains unresolved. From the many similar reviews, this seems to be a common issue with this company. I will never shop here again and strongly advise others to stay away. Read more

Julia

★
Don't expect a refund if you return your items
Appalling. Returned an expensive item on 12th December using their tracked return label through DHL. Item arrived back with them on 13th December. Sti... Appalling. Returned an expensive item on 12th December using their tracked return label through DHL. Item arrived back with them on 13th December. Still no refund despite the advertised 7 day policy. I have emailed a number of times and contacted them through their website but have still to receive a reply outside of the standard 'we'll look in to it'. I've raised a complaint through PayPal to try and get my refund that way. Reading through the other reviews here, it seems like this is just how they conduct business. I will never ever shop from them again and urge others to avoid. Read more

CK

★
£1064 of my £1235 return is missing, GHOSTED BY ALO
I ordered over £2000 worth of items over the Black Friday sales online (the same items in different sizes etc). I sent the unsuitable items back on th... I ordered over £2000 worth of items over the Black Friday sales online (the same items in different sizes etc). I sent the unsuitable items back on the 09/12/2024. I had to chase up the status (as I hadn't heard from them and they were delivered over a week prior). They said they had "internal processing issues" and the customer service agent inputted my refunds manually instead and to expect a refund in 2-5 business days. I was initially very happy. Both my returns combined add up to £1235.00 in total 1) £293 (5 items returned) and 2) £942 (11 items returned) but they only refunded me £171.00 back (one of the amounts was for £103.00 and the other for £68.00.) This means I'm missing £1064.00 of my refund amount. On the 02/01/2025 I recived my incorrect refund amounts - I emailed them and have continued to email them 4 times to get this rectified and are now ghosting me. It's abhorrent...it makes no sense whatsoever. They have lost me as a future customer...and I'm not the only one! Look at all the same issues with refunds on Quora etc...feels like a scam or tax-fraud issue...this is shocking for a "high-end" workout wear company. Read more

Anon

★
I'm deeply disappointed with Alo's...
I'm deeply disappointed with Alo's customer service. After spending a significant amount on their products, I expected better treatment. I placed an o... I'm deeply disappointed with Alo's customer service. After spending a significant amount on their products, I expected better treatment. I placed an order before the cutoff time and paid for next-day air shipping, but my items weren't shipped on time. When I called customer service, I was on hold for over 40 minutes. When someone finally answered, it sounded like they were driving. They put me on hold again, and after 10 minutes, the call dropped. Alo's advertised live chat is just an email system with slow responses and no real solutions. They promised to return my order to the sender and refund my shipping costs, but after 10 days and multiple follow-ups, nothing has happened. It seems Alo is cutting corners by not hiring experienced customer support agents and outsourcing instead. Considering the high prices they charge, this is unacceptable. I'm not alone in this experience. Other customers have reported similar issues with Alo's customer service and shipping delays. Given these persistent issues, I've decided to stop purchasing from Alo and will look for sportswear from companies that value their customers and provide reliable service. Read more

AF

★
This brand is a big con stay away
I have never used trustpilot before , but feel compelled to warn people about this brand. It is massively over priced for the quantity and their retur... I have never used trustpilot before , but feel compelled to warn people about this brand. It is massively over priced for the quantity and their return and exchange policy is the worst I have ever come across in retail . Their customer service department is non existent. I feel there is a huge amount of smokes and mirrors on this low level brands that to me is a huge con !! Stay away please . Read more

Kathryn Waters

★
Trying to return £400 worth of products...
Trying to return £400 worth of products and keep getting an error message on return portal. Sent multiple emails and NO response. Ridiculous!!... Trying to return £400 worth of products and keep getting an error message on return portal. Sent multiple emails and NO response. Ridiculous!! Read more

Bexx Moss

★
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE! For the prices they charge you think they would have better customer service. I bought a pair of Accolade Straight Leg Swea... HORRIBLE CUSTOMER SERVICE! For the prices they charge you think they would have better customer service. I bought a pair of Accolade Straight Leg Sweatpants as a Christmas gift for my daughter - I simply wanted to exchange the Large to a Medium (same color, same pants) - at the store I was told they were out of stock & was told to keep looking on line & that I had until January 6th! Well today (1/2/2025), I could not do the exchange online myself so I called the 800# and was told sorry, return window closed, no exceptions. These pants cost $128! OVER PRICED and then to be told I can't exchange it for a smaller size - HORRIBLE!!! Save your money! There's good quality sweatpants elsewhere. ALO IS THE WORST!!!!! Period! Read more

Sandy Danny

★
Disgraceful
Only one word to describe the customer service as disgraceful!!! I wouldn't even put a 1 star but yiu cannot leave a comment without it. I returned my... Only one word to describe the customer service as disgraceful!!! I wouldn't even put a 1 star but yiu cannot leave a comment without it. I returned my purchase in November and I'm still waiting for a refund or a reply to my 5 emails!!! They constantly promote their company but need to stop taking people's money and make refunds in a timely manner and communicate!!! Be warned do not purchase anything from this company if you think you may need to return as you will not get any ref7nd or response. Read more

Sue Fitzpatrick

★
Customer service appalling
Customer service appalling. Sent an item back. Tracked its return. 2 weeks later no refund. Their website says 7 days. 3 emails with no response. The ... Customer service appalling. Sent an item back. Tracked its return. 2 weeks later no refund. Their website says 7 days. 3 emails with no response. The takeaway. There are better companies providing similar gym apparel. It's all hype with Alo. Very disappointing. Be warned. Read more

Peter Heyburn

★
Bad customer service!
Bad customer service!! On hold on the phone multiple times for a long time. Trying to return an order and when typing in the order number it's cones u... Bad customer service!! On hold on the phone multiple times for a long time. Trying to return an order and when typing in the order number it's cones up as incorrect! This is the second time having this experience! I'm done - not ordering from them again ! Read more

soroh lax

★
THE WORST CUSTOMER SERVICE EVER!
THE WORST CUSTOMER SERVICE EVER!! I placed an order on 11/9 that did arrive before Christmas but although I ordered the correct size they sent the wro... THE WORST CUSTOMER SERVICE EVER!! I placed an order on 11/9 that did arrive before Christmas but although I ordered the correct size they sent the wrong size. Between the day after Christmas and today I spent (no exaggeration) a total of 4 hours on the phone and had at least 8 emails and time with the chat bot. Let me tell you do not bother with the bot. It tells you what you want to hear but Alo does not honor those terms. At one point they wanted me to return the wrong sized items, which was fine BUT said I had to place a new order at a much higher cost to get the replacement items. Finally today I got confirmation of the replacement order in the correct size at zero cost. Of course they sent to the wrong name so let's see if they arrive. Nightmare. Read more

Hamphoops

★
No refund for returns
I returned my order on December 5th and I can see that my return has arrived. But I haven't received a confirmation nor refund. I tried to contact the... I returned my order on December 5th and I can see that my return has arrived. But I haven't received a confirmation nor refund. I tried to contact them 3 times but i'm not getting a reply and the phone number doesn't work Read more

Josephine

★
REFUND ME PLEASE!
HELLO ALO... I have tried to email you three times about my return which you have received via DHL. Please REFUND ME! it just isnt fair to hold onto p... HELLO ALO... I have tried to email you three times about my return which you have received via DHL. Please REFUND ME! it just isnt fair to hold onto peoples money unnecessarily. It is order number 18433559. EMAIL ME and REFUND ME PLEASE ASAP. Read more

Kate Rosen

★
Hello yoga, what a disappointment!
Im very disappointed with Alo Yoga in general, the policies are not applied as they are established. I made a purchase online on Black Friday (Nov 202... Im very disappointed with Alo Yoga in general, the policies are not applied as they are established. I made a purchase online on Black Friday (Nov 2024) (the whole site had 30% off) some of the items didn't fit, so I requested an exchange of three items for smaller sizes instead of returning them for a refund. The system encouraged me to do this by allowing me to select the items and the correct sizes before they went out of stock. It assured me that by adding my exchange, I would receive a tracking number for the exchanged items once my returns were processed. I did return these items, and Alo Yoga got them but never sent me the exchanged tracking number, I called them, and said they would send me a tracking number shortly and no need to worry about it. However, this turned out to be misleading, as I was issued a refund instead because the items went out of stock. Their response was nothing similar to their policies; instead, they offered me a $25 reward for the inconvenience I just had to confirm if I wanted it to send me the code. I did not accept it, I requested 30% off as the prices were when I made the purchase. They refused to. If I had known this is how Alo operates, I wouldn't have bothered returning the three items. Additionally, I have over 2,000 points, but I'm not allowed to redeem them during a sale. If I don't use them, they will expire. Alo is failing its customers. The success of a business relies on long-term and stable relationships with its customers and a community that deserves to be respected and valued, therefore it's ok to speak up and make people aware that Alo is not reliable. Read more

Melissa Calle

★
Total scam avoid avoid avoid
Total scam - sent return back weeks ago and haven't heard anything since, have tried contacting customer services four times which is an AI bot, email... Total scam - sent return back weeks ago and haven't heard anything since, have tried contacting customer services four times which is an AI bot, email forms don't get any reply. They don't pick up the phone. Shocking no idea how they are allowed to operate like this. Will never buy from them again, absolutely no idea how they have a shop on Regents Street. Avoid like the plague Read more

Leigh

★
online shopping
hi! i've been calling customer service for 3 days now and waiting over an hour for someone to pick up and nobody's picking up the phone ever!!! i also... hi! i've been calling customer service for 3 days now and waiting over an hour for someone to pick up and nobody's picking up the phone ever!!! i also sent an email twice!!! you received a return 2 weeks ago and still no update about my exchange order! i am moving soooon and i'm worried about you taking waay to long and if you send an item i won't be here to receive it anymore and i don't want any issues because of your terrible customer service!!!! get back to me as soon as possible! order number is 17305016 Read more

Nino Giorgobiani

★
Terrible experience
Terrible experience. Not a single order I have returned was processed properly. Every time I return items, I have to wait for weeks to receive refund ... Terrible experience. Not a single order I have returned was processed properly. Every time I return items, I have to wait for weeks to receive refund and even that after multiple phone calls. Emails to chat go unanswered for days and then close on their own. I will never shop with them again. Read more

Julia Zaynullina

★
Terrible customer service
Terrible customer service, you will never can contact them, it's my first time to buy their cloth, not sure about the size, I ordered wrong size , tri... Terrible customer service, you will never can contact them, it's my first time to buy their cloth, not sure about the size, I ordered wrong size , tried to return it but never never never can contact them. It is only the AI customer service. So poor customer service! Will never buy their stuff again. Read more

Zhuoqin

★
HORRIBLE customer service, don't make an order unless you're planning on keeping everything and losing your money
Cannot reach customer service to request a return label. Made numerous requests, have multiple service tickets made and have not been contacted back. ... Cannot reach customer service to request a return label. Made numerous requests, have multiple service tickets made and have not been contacted back. I have been on hold with customer service for over an hour. Will never buy from here again. Read more

Melissa Singh

★
Do not order from ALO if you live in the UK
I have never left a negative review before but am in shock at my experience with ALO. Do not order from Alo if you are in the UK. Submitted a return a... I have never left a negative review before but am in shock at my experience with ALO. Do not order from Alo if you are in the UK. Submitted a return and the refund is about £400 lower than it should be. No explanation given. Impossible to contact customer service. It is not worth it - plenty of uk based brands with a better quality and cheaper price to order from who will not rob you when you return. Read more

Ammaa Moo

★
No response from the customer service
I ordered a few things from Alo. Didn't like a top and returned it first. But then I decided to return leggings and other top. Couldn't create a new r... I ordered a few things from Alo. Didn't like a top and returned it first. But then I decided to return leggings and other top. Couldn't create a new return label and started contacting the customer service. I'm contacting them for the last 2 weeks, getting no replies and can't reach them at all. Didn't receive money back for my original top either Read more

Maria

★
Horrible Customer Service
I've emailed, called and chatted but no live person is able to help me with a defective pair of sweatpants they sent me just over a month ago. The dra... I've emailed, called and chatted but no live person is able to help me with a defective pair of sweatpants they sent me just over a month ago. The drawstring broke off and so there is no way to keep them tight around my waist. Their return window is 30 days so the AI chat bot indicated that a customer service rep would be in contact with me to "make it right." I'll have to see that to believe it. I guess it's time to do a charge back to my credit card. Read more

Stuck at Home

★
I returned merchandise they won't give me my credit
I returned merchandise and they sent me an email that they received my return on November 22nd 2024. They have not given me a credit back to my card a... I returned merchandise and they sent me an email that they received my return on November 22nd 2024. They have not given me a credit back to my card and said they will check into it. They are no longer replying to my emails. They owe me $398 dollars. UPDATE 1 month later I finally got my money back. I went to BBB and wrote a complaint and I called my bank and they wrote up a dispute. I called alo early in the morning and talked to someone there very nicely and she helped me. She was helpful put in a refund for me. Make sure you save ALL emails for proof to help your case. I sure hope this helps. This was a very stressful event that should have never happened to me.it shouldn't happy to anyone. Read more

Julie Carothers

★
1 Star is being kind
1 Star is being kind. This company is awful. They received my return a month ago and have still not issued my refund. There is nobody to speak to just... 1 Star is being kind. This company is awful. They received my return a month ago and have still not issued my refund. There is nobody to speak to just have an automated live chat. DO NOT ORDER Read more

Lisa S.

★
They pretend to be a professional...
They pretend to be a professional company but is all scam. I placed to different orders, order #1 I received the wrong item. I informed them by email ... They pretend to be a professional company but is all scam. I placed to different orders, order #1 I received the wrong item. I informed them by email and never got a reply. I returned the item and they even didn't confirm they received and until today I'm waiting for my refund. Order #2 I returned 9 items and they refund only the value of 1 item because the page registered there wrongly the return. They are making an investigation and takes long and longer. I have to make several international phone calls to them and I'm paying for it. The quality of the product are very bad. I decided to rerun everything because H&M has better quality than them. The only nice thing they have is the logo. That's all!!! I don't recommend this brand, it's unreliable Read more

Consumer

★★★★★
UK order
I was really worried about placing an order from UK after seeing the negative reviews on here, but I couldn't be more satisfied with the service. Deli... I was really worried about placing an order from UK after seeing the negative reviews on here, but I couldn't be more satisfied with the service. Delivery from the US took less than a week to arrive, my return was processed within 10 days and when I had a hole in one of the sweatpants I bought, they issued an exchange straight away and didn't require me to send back the faulty pair. I wouldn't hesitate to order again from Alo yoga. Read more

Stephanie Clark

★
Ripped Off
Same story as everyone else. Charged me 100.00 dollars for a gift certificate and emailed me saying it has shipped, but it never left the Alo. I have ... Same story as everyone else. Charged me 100.00 dollars for a gift certificate and emailed me saying it has shipped, but it never left the Alo. I have emailed and chatted numerous times but get the same lies in return: a customer service rep will call you; this has been escalated, etc. This is fraud at its best. They have stolen from me. If I could file criminal charges I would. Read more

Joel Sneed

★
They messed up my order and I got the worst customer service
I ordered a size S in a jacket in the sale which was non returnable. A size M arrived. I immediately contacted them and heard nothing. So I continued ... I ordered a size S in a jacket in the sale which was non returnable. A size M arrived. I immediately contacted them and heard nothing. So I continued to reach out to try and get my issue resolved. I had the most success when I spoke to a bot on the online chat. I received an automated response that stated they would make an exception (even thought it was their error) and allow me to exchange the jacket for the correct size. The bot gave me a ticket number and confirmed that someone would be in touch with me... I have stated numerous times that I purchased this jacket for a winter trip I'm leaving for in 10 days time. There is no way that they are going to respond or correct THEIR issue within these next few days. That was over a week ago and I've still heard nothing back. The only correspondence I have received from Alo Yoga is a return tracking link - which DOESN'T WORK because my item is sale, it is non returnable. In this situation I actually need to speak to a person because this is their fault. They are the ones that sent me the wrong size. I've been left no choice now but to raise a dispute with my card provider as the goods described have not been received. For a brand like Alo Yoga, you would expect their customer service to be on point and efficient. It's absolutely atrocious and I will never purchase from them again. You can't resolve customer queries if you ignore them, or don't take the time to learn what the issue is. It's an embarrassment. Read more

Natasha

★
Be VERY careful with buying gifts in advance as they are completely inflexible on the standard 30 day return policy.
So the products are OK but be VERY careful with buying gifts in advance as they are completely inflexible on the standard 30 day return policy. We spe... So the products are OK but be VERY careful with buying gifts in advance as they are completely inflexible on the standard 30 day return policy. We spent $400 on 2 coats for Christmas gifts and realized they were the wrong size. Their website says "Easy Returns" and "Were here to help". I literally spent 42 minutes on the phone with customer service, most of it on hold only to be told repeatedly, sorry, our policy is our policy. Service ticket / case no #03515171. I guess they were not as eager to help after all .... In todays world of truly flexible return policies Alo Yoga should be more flexible or ashamed. FYI the jackets have not been opened. Never again buying here. Read more

Jay Gubala

★
Horrible quality started peeling after...
Horrible quality started peeling after a few washes and wouldn't let me return.... Horrible quality started peeling after a few washes and wouldn't let me return. Read more

Ariel Baker

★
0 stars
If I could give 0 stars I would, for such a big company their customer service is ridiculously bad. My return was recieved by them over three weeks ag... If I could give 0 stars I would, for such a big company their customer service is ridiculously bad. My return was recieved by them over three weeks ago and after contacting them on instagram and email they refuse to respond. All I want it my refund and they still haven't granted me one, directly breaching their return policy?? My order number is 15655661 Read more

kahra cottam

★
Company replaces staff with robot to avoid human error. Robot makes an error.
Made an order and 1 second later realised the size was incorrect. Spoke to customer service to get this changed before it was shipped - could only spe... Made an order and 1 second later realised the size was incorrect. Spoke to customer service to get this changed before it was shipped - could only speak to their new AI robot. Told them I'd like to switch it to a small, they repeated my query back to me and said it's been changed. Had an email a few hours later saying my MEDIUM jumper has been shipped. With it being Black Friday tomorrow I'll likely not be able to return the medium in time and get the small before they're all sold out. Thanks Alo! Read more

Lee

★
I had the worst experience at Alo Yoga
I had the worst experience at Alo Yoga. A blonde, blue-eyed staff member with an Australian accent misled me about a return process, promising I could... I had the worst experience at Alo Yoga. A blonde, blue-eyed staff member with an Australian accent misled me about a return process, promising I could exchange items and receive a store gift card. Instead, she refunded my card without my consent, even after I explained I couldn't access it. When I confronted her, she refused to give her name and was incredibly rude. The manager defended her behavior, and I caught them both making faces at me in the mirror behind the counter. Such unprofessional and disrespectful behavior is unacceptable for a brand like Alo Yoga. Avoid this store! Read more

Cey

★
Absolutely not trustworthy!
My return arrived back at ALO over four weeks ago - but I am still waiting for my money. Absolutely not trustworthy!... My return arrived back at ALO over four weeks ago - but I am still waiting for my money. Absolutely not trustworthy! Read more

DocMoana

★
This company owes me $470 for returned...
This company owes me $470 for returned items they received three weeks ago. I received a return confirmation email but never a refund. I have emailed ... This company owes me $470 for returned items they received three weeks ago. I received a return confirmation email but never a refund. I have emailed them twice, contacted them twice via chat, and have waited on hold with their customer service for over two hours. I have received NO RESPONSE to any of my attempts to resolve this issue. I will never ever ever shop with you again. Shame on you. Read more

jf

★
Customer service is terrible
Customer service is terrible. I have ordered many times but Alo has been really frustrating this time and I no longer will shop here. I ordered an ite... Customer service is terrible. I have ordered many times but Alo has been really frustrating this time and I no longer will shop here. I ordered an item and always have 2 day shipping with my alo loyalty rewards. I sent the item back and reached out saying I was moving and I needed to be sure they shipped the exchange 2 day. Nope they didn't end up doing it. So I had to call two more times and they finally put a return to sender to ship it back and then refund me. It's been a week since they received the item and keep telling me 3-5 business days. Beyond annoying. I can't talk to anyone but their customer service line and they are all clueless. Read more

Mandie Arland

★
Scam company
Never ever Again ! This company doing a scam with clients. They made a refund as they wanted and then no response at all. From overall return order am... Never ever Again ! This company doing a scam with clients. They made a refund as they wanted and then no response at all. From overall return order amount 725 pounds they refunded only 110 without any confirmation. Read more

Tatiana

★
I bought joggers that dropped fluff a...
I bought joggers that dropped fluff a lot. So I washed them separately and wow, I had to wash them again. A small shake and my utility room was covere... I bought joggers that dropped fluff a lot. So I washed them separately and wow, I had to wash them again. A small shake and my utility room was covered in fluff. I had to clean my machine. I raises this with customer services on Friday 4th, received a 'not our normal standard' and asked for photos, which I provided. I chased up Monday evening as no response and still none. Really awful customer services guys. I need to return this item and I seek a refund!! Read more

Katja Mills

★
I bought the Aspen puffer jacket for...
I bought the Aspen puffer jacket for 386$ on Aug 28th , I received it by Aug 30th . Since I didn't like the fit I asked for return label the same day ... I bought the Aspen puffer jacket for 386$ on Aug 28th , I received it by Aug 30th . Since I didn't like the fit I asked for return label the same day and hand it to DHL on Aug 31th. Today is September 19th and I haven't get the refund yet! I have a proof of delivery with signature from DHL , however the CS reps keep telling me they have no record of it and they haven't received the package!!! They need to investigation for 10 days and the MAY be able to assist with refund!!! I am sure the package is lying in their warehouse and it is a obvious case of fraud. Apparently it is a common thing for this company, I am giving heads up to everyone I know ! I started the dispute with my bank , I don't care how big they are if they are doing this fraud that's a crime! I am looking to find a lawyer to start a consumer complaint against them, whoever has the same experience with them is more than welcome to join. Read more

Behnoosh

★
Beware if you need to return online orders!
After returning some items and seeing they received them, I am still waiting for my refund 3 weeks later. I have sent 5 emails and absolutely zero res... After returning some items and seeing they received them, I am still waiting for my refund 3 weeks later. I have sent 5 emails and absolutely zero response. I have messaged them on TikTok to no avail so will be taking up with my credit card company. I have many Alo items but this experience has put me off ordering with them again. Read more

Sophie Gilliam

★
I have been a long-term Alo Yoga...
I have been a long-term Alo Yoga customer and always thought their clothes were overpriced, but I was willing to pay for the quality and styles I like... I have been a long-term Alo Yoga customer and always thought their clothes were overpriced, but I was willing to pay for the quality and styles I liked. During my recent order, I purchased a few very expensive jackets and outerwear. I made a return for two pieces but soon realized I wanted to return one more jacket that just wasn't suitable for me. I contacted the support team well before my 30-day return period was over. I received one generic response, and despite sending 5-6 emails, I was completely ignored. A man named Dane would reply every 3-4 days with unhelpful and irrelevant responses, such as sending me old labels I couldn't use. Now, my 30-day return period has ended because I was waiting for any form of support or assistance. I even suggested paying for my own shipping and only needed confirmation or approval before sending off a $300 jacket with no assurance of a refund being processed. Dane was absolutely useless and provided no assistance. It feels like they were just trying to delay their replies so they could finally say, "I am afraid we cannot provide another label for this as the period for return has ended," without admitting that their horrible service caused this situation. I hope everyone who shops with them is aware that there is no customer support when shopping with Alo! I've never been treated like this when paying so much for luxury pieces. Thanks for nothing, Alo! Read more

Linda Du

★
Such an expensive brand with the worst...
Such an expensive brand with the worst customer service. I have been unable to contact their team and get any support or assistance to return a full p... Such an expensive brand with the worst customer service. I have been unable to contact their team and get any support or assistance to return a full priced jacket that I purchased!!!!! Their online chat is never available and I've sent through multiple emails just to be ignored. I will be not be purchasing from ALO again. Read more

Linda Lyon

★
Don't order from their website
I've had to chase my refund after not getting a return confirmation email. They're saying they've refunded me when they haven't. I've already taken th... I've had to chase my refund after not getting a return confirmation email. They're saying they've refunded me when they haven't. I've already taken this up with Klarna so hopefully it will get sorted soon, but judging by the other reviews, they are thieves. Read more

Maryam

★
Bad customer service dealing for 2...
Bad customer service dealing for 2 weeks to get label created for return and they are tilling me it's wrong email , I send them screen shot proof as i... Bad customer service dealing for 2 weeks to get label created for return and they are tilling me it's wrong email , I send them screen shot proof as it's correct email also I'm able to log in with same email. But first I made an order and email them in less the 10 min to cancel which they refused. Sh customer service Read more

Alika Roger

★
POOR customer service
I purchased one of their limited-edition air lift leggings and bra sets (I believe in the color anthracite) and when I received the products, I notice... I purchased one of their limited-edition air lift leggings and bra sets (I believe in the color anthracite) and when I received the products, I noticed that the top was a COMPLETELY different color than the bottoms! The bottoms were as shown online, but the top was almost pitch black. I reached out to their customer service team, and included photos and videos, and was told I was not eligible for a return and the best they could do was offer me 10% off. They even went so far as to accuse me of altering or editing the photos, to which I offered to bring the products into my nearest Alo store to have a sales associate judge for themselves, and again they refused, admitting that the color variation is due to "manufacturing" and that the only thing they would offer me is 10% off. After the hefty price I paid for this set, I expected much better customer service. Would not buy anything from Alo unless it's on sale, and in person, the styles are great but the quality isn't, and if you do purchase online, expect an awful return policy and customer service experience. Read more

Syd

★
ALO has the worst customer service I've...
ALO has the worst customer service I've ever experienced. Their items run either huge or to small. First order was to large I should have returned the... ALO has the worst customer service I've ever experienced. Their items run either huge or to small. First order was to large I should have returned them but missed my return date during the busy holiday season. I didn't complain just kept both items which I won't wear outside my house because they're so huge. Second order, I down sized after reading the reviews and both items run small. They don't have consistency in their manufacturing process. Beware they won't let you return, exchange or get credit for certain items. I even spoke with a manager that didn't care about customer service. I decided to return everything I purchased. No longer an ALO customer. Read more

Tammy

★
DO NOT ORDER. They advertise free shipping but to...
They advertise free shipping but to return anything for exchange or refund, you have to pay to send the item back to America. Quoted between £25 & £50... They advertise free shipping but to return anything for exchange or refund, you have to pay to send the item back to America. Quoted between £25 & £50 to return a small parcel Read more

Sarah

★
High Price, Low Quality, Awful Support
I bought a pair of leggings from Alo Yoga, thinking I was treating myself to some top-notch gear. But boy, was I wrong! These leggings started looking... I bought a pair of leggings from Alo Yoga, thinking I was treating myself to some top-notch gear. But boy, was I wrong! These leggings started looking like they'd been through a war after just a few wears. Pilling everywhere, looking old before their time. I shot Alo Yoga an email, hoping for some help or at least an acknowledgment of the issue. Instead, I got a response that basically said, "Tough luck, buddy!" They gave me some answer about their testing process and how they can't do anything because I'm outside their return window. No warranty, no help, nothing. Seriously? I expected more from a brand that charges an arm and a leg for their stuff. But nope, all I got was disappointment and regret. Their customer service might as well be non-existent. Save your hard-earned cash, trust me, there are way better options out there that won't leave you feeling ripped off and ignored. Read more

emily hatid

★
Poor quality defective item, worst customer service
Absolutely horrible quality on their airlift leggings and this is by far the worst customer service in return. I ordered close to $1000 of clothing an... Absolutely horrible quality on their airlift leggings and this is by far the worst customer service in return. I ordered close to $1000 of clothing and they sent me a defective pair of leggings that was coming apart at the seams after 3 wears. They said this is natural wear and tear which was infuriating considering I wore them for exactly 4 hours in total. I said I would rather not look at them, it was just making me so mad their horrific response to sending me a defective item but they said that I would have to pay for shipping it back. They make it hard to review on their app and site and so I fell for all the marketing hype too. Spend your money at Lulu lemon. This was an extremely disappointing experience. Read more

Arsh Chaudhari

★
DO NOT BUY!
DO NOT BUY! If you wish to return the item, you have to pay for the shipping to the US!... DO NOT BUY! If you wish to return the item, you have to pay for the shipping to the US! Read more

C J

★
Unacceptable returns policy
Unacceptable returns policy and extremely poor customer service - they claim to operate globally but require customers from the UK to organise and pay... Unacceptable returns policy and extremely poor customer service - they claim to operate globally but require customers from the UK to organise and pay for returns to the US - as opposed to the UK or at least EU - which was a shock in this day and age (I was caught by their “easy returns” slogan which is clearly misleading). I don't think their policy complies with UK consumer protection laws as it effectively means no returns as the cost of a return may be higher than the expected refund. The T&Cs are also misleading in that they do not specify that returns will need to be made to the US. I will be reporting them, and will never buy from them again. Read more

KBB

★
AVOID!! dont waste your time or money
I recently purchased a jumper from ALO's UK website, hoping for a cozy addition to my wardrobe. However, my experience with this purchase has left me ... I recently purchased a jumper from ALO's UK website, hoping for a cozy addition to my wardrobe. However, my experience with this purchase has left me thoroughly disappointed. Firstly, the sizing proved to be wildly inaccurate. Despite consulting reviews that warned about this issue, I found myself with a jumper that was excessively large. It's frustrating to encounter such discrepancies when sizing is a crucial aspect of online shopping. Deciding to return the item, I encountered another hurdle: the return process. It was disheartening to discover that ALO's return policy for international customers is both costly and burdensome. Not only was I required to foot the bill for return shipping, but I also had to handle the entire process myself, including creating shipping labels and arranging for tracking. This added an additional expense of 35 pounds just to return the product, which felt unfair and deceptive. Moreover, despite ALO having a presence in the UK, they offer no in-store return options, further complicating the process for customers like myself. It's frustrating to see a brand neglecting the convenience and satisfaction of its customers in favor of cost-cutting measures. This entire experience has led me to question ALO's priorities. It appears that they prioritize spending on influencers rather than investing in customer satisfaction and service. As a result, I cannot in good conscience recommend this brand to others. Save yourself the hassle and disappointment by avoiding ALO altogether. In conclusion, my encounter with ALO's misleading sizing and unfair return policy has left me deeply disappointed. It's a stark reminder that behind the glossy facade of influencer marketing lies a brand that lacks genuine concern for its customers' experiences. Read more

Guadalupe Rodriguez Villarreal

★
I wish I could leave minus stars for...
I wish I could leave minus stars for this brand, please take your money elsewhere to a more deserving brand! I purchase a pair of leggings, amongst ot... I wish I could leave minus stars for this brand, please take your money elsewhere to a more deserving brand! I purchase a pair of leggings, amongst other items, at their store in NYC. Having returned to the UK I have worn the leggings at most twice and they began coming away from the seams. I contacted them, sent pictures as required and was told a return label would be issued. 9 days passed and I chased for a response to which I was told as I am outside the US I have to return myself, and at a cost! This will cost me in the region of £40 for a return for soemthing which is Alos fault for selling a faulty item. Absolutely disgusting for a “premium” brand. Read more

StephC97

★
I ordered a product from Alo Yoga based...
I ordered a product from Alo Yoga based on the website photos, but what I received was completely different. Being an international customer, I was to... I ordered a product from Alo Yoga based on the website photos, but what I received was completely different. Being an international customer, I was told I'd have to pay for the return shipping myself. This feels unfair and misleading. Disappointed with my experience Read more

cinemahome theater

★
Best to avoid this brand if buying from...
Best to avoid this brand if buying from the UK/ outside the US. I had to return one of the 3 items I purchased and incurred over £32 in shipping and p... Best to avoid this brand if buying from the UK/ outside the US. I had to return one of the 3 items I purchased and incurred over £32 in shipping and packaging costs. I have reached out to Alo to ask if they could cover these costs with no such consideration. If the intention is to operate globally, please can a solution be found in this regard as the return costs outweigh any intention to purchase. On top of this, the leggings I bought (7/8 High-Waist Airbrush Legging) are not of the quality as sold/advertised. Reason being it started developing pilling only after 2 wears which is really disappointing. Not recommended. Read more

FB.

★
If I could give minus I would
If I could give minus I would. Bought 2 sweat pants. Rubbish quality and so thin. Thought it was free returns but no it's not and have to pay a fortun... If I could give minus I would. Bought 2 sweat pants. Rubbish quality and so thin. Thought it was free returns but no it's not and have to pay a fortune to return. Stay away. Not worth the money, poor quality and misleading advertising. Will never recommend them or purchase again. Read more

Tina

★
Awful awful customer service.
The item i bought was so over sized that it is unwearable. When i tried to return it i discovered that Alo is only in the USA but when you go on the w... The item i bought was so over sized that it is unwearable. When i tried to return it i discovered that Alo is only in the USA but when you go on the website it is all priced in £ sterling giving no indication of location at any point during the shopping experince. It has cost me over £20 to return them and as of yet 1 month later i have no refund so i am £140 out of pocket. I have sent 2 contact us forms and absolutley nothing from them. You deserve every bad review you have got and boy you have a lot. Boy i wish i had looked at trust pilot before ordering from you Read more

Lynda Armitage

★
I wish I saw these ?!!
I wish I saw these ?!! I'm shocked at the service and quality. Always wanted to try this brand and finally ordered two sweatpants. The quality is not ... I wish I saw these ?!! I'm shocked at the service and quality. Always wanted to try this brand and finally ordered two sweatpants. The quality is not what I expected at all. And had to pay £30 to return it. Eventhough it says free returns everywhere on their website and even they have a massive store in London - guess what , there is no such thing as a free return! Complete waste of time and money Read more

Yasmin Doenyas

★
DONT BOTHER ¡
Just had to return totally overpriced goods and had to pay £38 for the privilege!! .. never again .. there are much better yoga suppliers for half the... Just had to return totally overpriced goods and had to pay £38 for the privilege!! .. never again .. there are much better yoga suppliers for half the price ..wish I had read the reviews before I purchased..DONT BOTHER ¡ Read more

Beth Heptinstall

★
Misleading return policy
On November 21, 2023, I purchased a sports bra that was listed for sale. At the time of purchase, the Alo website indicated that I had the option to e... On November 21, 2023, I purchased a sports bra that was listed for sale. At the time of purchase, the Alo website indicated that I had the option to exchange the item but not return it. I entered into the purchase based on this assurance, as I was a first time Alo customer. When the item arrived, it was too small, but I had been issued a receipt that specifically read “exchange only”. I took it to an Alo store in Canada to exchange it for the correct size. I was informed they could not process the exchange, as the order was placed online, and as an international retailer, they could not accept the receipt. This is frankly nonsensical as an explanation, as hundreds of other US based retailers manage to process returns in Canada every day, however I accepted the explanation and called customer service to process the online exchange. Upon calling customer service, I was informed that exchanges cannot be processed for international orders. This was contrary to what was explicitly stated on my receipt. Since then, I have received zero help from customer service. I continue to get unhelpful emails reiterating that exchanges aren't allowed in Canada, but no explanation as to why the receipt says exchange. This company is highly deceiving. Read more

CJ

★
Don't buy if you're in UK
Don't buy if you're in UK. Stung really badly, would never buy from them again. Ordered a £220 pair of trainers that don't fit. Now find out only way ... Don't buy if you're in UK. Stung really badly, would never buy from them again. Ordered a £220 pair of trainers that don't fit. Now find out only way to return to send back to US at cost of £60. Trainers were fine but not special and not worth that hassle. Read more

Charlie

★
Poor Quality Pants & Service
I bought a pair of pants, and they wore out just after the 30 day return and/or refund timeframe. I was told this is "normal wear and tear." After a h... I bought a pair of pants, and they wore out just after the 30 day return and/or refund timeframe. I was told this is "normal wear and tear." After a handful of wears and washes? Read more

Steve Johnston

★
Never give ALO as a gift.
If you receive ALO has a gift and you don't live near a store, it's the worst return policy I've ever encountered. I just needed a smaller size of som... If you receive ALO has a gift and you don't live near a store, it's the worst return policy I've ever encountered. I just needed a smaller size of some sweatpants I received as a gift. I had to get the order number from the giftgiver. print out a label. Go to ups. The gift giver will receive a refund. Then I'll have to have the smaller pair sent to her and then she'll have to send them to me. CRAZY! Read more

Mary Murphy Webb

★
sweatpants worst quality ever
Cargo sweatpants look like trash after several wears. Never washed. Fabric all pimpled. Tried to return too late Alo doesn't care whatsoever. Paid $80... Cargo sweatpants look like trash after several wears. Never washed. Fabric all pimpled. Tried to return too late Alo doesn't care whatsoever. Paid $80 on sale The good: very soft and comfortable Customer service very friendly but couldn't assist because supervisor called it “normal wear and tear” after viewing image (I assure you it's absolutely not normal- extremely damaged looking) Read more

Rachel

★
Wish I came here before ordering! Useless company
If you're in the UK or anywhere outside of the US, forget about it. Unclear returns policy during the ordering process makes returning look easy; but ... If you're in the UK or anywhere outside of the US, forget about it. Unclear returns policy during the ordering process makes returning look easy; but unfortauntley I later realised that shipping costs (to an address in Las Vegas!) must be borne by the customer... making it completely unfeasable to return anything. Based on other reviews here, I will try to sell the products privately rather than risk my parcel going missing! The website frontage is localised to make this feel like a UK site, but everything behind the scenes is US and in dollars (despite ordering in GBP). Very disappointing - recommend avoiding! Read more

TJ

★
THIEVES
WHATEVER YOU DO ! DO NOT WASTE YOUR MONEY PURCHASING FROM THIS COMPANY. THEY DELIBERATELY GIVE YOU A FALSE ADDRESS FOR RETURN SHIPPING. I HAVE LOST OV... WHATEVER YOU DO ! DO NOT WASTE YOUR MONEY PURCHASING FROM THIS COMPANY. THEY DELIBERATELY GIVE YOU A FALSE ADDRESS FOR RETURN SHIPPING. I HAVE LOST OVER $600AUS DOLLARS BECAUSE OF THIS LYING GREEDY COMPANY. PAYPAY ARE JUST AS BAD AS THEY WORK AND COVER FOR THEM SO DONT EXPECT A REFUND AND DONT EXPECT YOUR ITEMS TO BE RETURNED. Read more

Linda Roccisano

★
DO NOT BUY FROM UK
I have sent lots of messages and the live chat does not work. They have made it impossible to return from the UK and they absolutely have no help or c... I have sent lots of messages and the live chat does not work. They have made it impossible to return from the UK and they absolutely have no help or contact at all. DO NOT BUY IF IN THE UK. wish i had read these reviews first Read more

circle

★
I have returned two orders in one...
I have returned two orders in one package which costed me £100 for postage from the UK!One return was refunded and second disappeared! No response fro... I have returned two orders in one package which costed me £100 for postage from the UK!One return was refunded and second disappeared! No response from customer service, although all details were provided up front. Robbed of £350 which don't seem to be coming back to my bank account! Would report to my Mastercard for investigation as fraudulent business. Read more

Ursi Koch