Cahoot summarizes American Girl’s return policy for dolls, accessories, and books. Returns are accepted within 90 days for most products in original condition.
Start a ReturnView Full PolicyAmerican Girl accepts returns within 90 days of delivery on most items. Start a return online or contact customer service for assistance.
| Category | Details |
|---|---|
| Return Window | 90 days from delivery |
| Receipt/Proof of Purchase | Packing slip or invoice required |
| Return Shipping Responsibility | Customer pays return shipping |
| Restocking Fees | Shipping charges not refunded |
| Refund Process Time | Refund issued to original form of payment |
| Condition of Return | Items must be new and in original condition |
| Exchanges | Exchanges supported by return and reorder |
| Exceptions | Personalized items and downloads are non-returnable |
| Special Conditions | Return form or invoice must be included |
| Return Instructions | Use the website return instructions or call customer service |
| Additional Nuances | 7–10 business days after receipt |
Most items can be returned within 90 days of delivery.
No, customers must cover the cost of return shipping.
No, personalized or customized items are not eligible.
A copy of your packing slip or invoice is required.
American Girl accepts returns within 90 days of delivery. Items must be in new, unused condition with original packaging and receipt. Personalized or digital items are not returnable.
Refunds are processed within 7–10 business days after receipt of the returned item and applied to the original form of payment.
We gladly accept returns for most American Girl merchandise purchased online or in-store. To qualify for a refund or merchandise credit, returned items must meet the following conditions:
Some products — like ear piercing kits, personalized items, or dolls with modifications — may not be eligible for return due to safety and hygiene policies.
To prepare your return, first download the return form from the American Girl website and fill it out with the required details. Package your item securely in its original box or a sturdy shipping container.
Include your full name, account email, and a printed copy of your receipt. Be sure to include all accessories that came with the product.
Then, print the prepaid return label, attach it to the package, and drop it off at any eligible shipping location. You may also mail it using your preferred carrier if you choose not to use the provided label.
Returns sent without proper documentation may experience delays, and we reserve the right to deny any item that is not received in its original condition.
Once your return is received and inspected, we’ll process it within 7–10 business days. You’ll receive a merchandise credit or refund to your original payment method, depending on your preference and the item’s eligibility.
Shipping and processing fees are non-refundable, unless the return is due to an error on our part. Refunds may also be adjusted for missing components or signs of wear.
If the item was received as a gift, we’ll provide store credit so you can choose something she’ll love even more.
Returns can also be completed in-store. We recommend contacting customer service if you have any concerns or if your package was lost during transit. Our support team is available from 9 a.m. to 6 p.m. Central Time on weekdays, and weekend or holiday hours may vary.
We’re committed to helping you return items with ease and shop with confidence. If you have questions, please contact customer service — we’re always here to help your American Girl experience shine.
Phone: 1-800-845-0005 (Mon–Fri: 8am–10pm CST, Sat: 9am–6pm CST)
Contact Us: https://www.americangirl.com/pages/contact-us