Cahoot summarizes Arhaus’s return policy to help you understand your options when returning furniture and home decor. Arhaus is known for artisan-crafted furnishings and custom design.
Start a ReturnView Full PolicyArhaus accepts furniture and decor returns within 14 to 30 days, depending on the product. Fees may apply. Contact customer support to initiate a return.
| Category | Details |
|---|---|
| Return Window | 14 days for stocked furniture, 30 days for decor |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Customer pays return shipping & restocking fees |
| Restocking Fees | Shipping fees are non-refundable |
| Refund Process Time | Refunds processed after item is returned |
| Condition of Return | Items must be unused and in original condition |
| Exchanges | Exchanges not available for custom orders |
| Exceptions | Final sale and special orders are non-returnable |
| Special Conditions | Contact Arhaus before returning any item |
| Return Instructions | Returns handled by phone and email |
| Additional Nuances | Include order info and packaging when possible |
14 days for furniture, 30 days for decor.
Yes, depending on item type and condition.
Call Arhaus customer service and provide order details.
No, custom or special orders cannot be exchanged.
Arhaus allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
If you're not completely satisfied with your purchase, don't worry. The Arhaus returns process is here to help customers feel confident and supported when returning furniture or décor. Whether you're reaching out by phone or email, our team will respond quickly and guide you through the required return steps.
We gladly accept returns on eligible items purchased directly from Arhaus. Items must be returned within 30 days of the original purchase date and meet the following conditions:
To begin your return, contact our team by email or phone. Be ready to provide your order date, account details, and information about the product. Once we verify your return request, we’ll share next steps and help you complete your return within the proper time frame.
If you're returning a large furniture piece, we can coordinate a pick up from your home. Smaller items can be brought back to your local Arhaus store. Please ensure all packaging is intact and securely sealed for transport. Depending on location and product type, a return pick window will be scheduled when your item is ready.
After we inspect the item and confirm it meets our return guidelines, a refund will be issued to your original payment method. Most refunds process within 7 to 10 business days. Any applicable taxes will be refunded when required, but original shipping charges may not be included.
We do offer exchanges for certain items, depending on availability. Reach out to our team if you’d prefer to explore an exchange instead of a refund.
Whether you’re making a return, arranging a pick up, or tracking a refund, our team is here to help. If you have any questions about the Arhaus returns process or need more time to complete your return, just contact us. Our dedicated customer care experts will respond quickly and make the process smooth from start to finish, because every person deserves a great experience with Arhaus.
Email: [email protected]
Phone: 866 427 4287 option 3