Aviator Nation Returns Policy

★★★★★
I'm a regular customer...
I'm a regular customer and love their clothes. I had to do some exchanges and received great help. George and Ariana were kind and patient with me to ... I'm a regular customer and love their clothes. I had to do some exchanges and received great help. George and Ariana were kind and patient with me to learn the process of the returns. If you're respectful you will receive that in return. One person was right, their product is loungewear, to be comfy and look good in. Not for icy cold weather. Read more

Valued Customer

★
Bad customer service, unbelievable
I purchased 3 items from Aviator Nation, a pair of sweatpants, a tshirt and a bag. The sweatpants came with white inconsistent marks on the front of t... I purchased 3 items from Aviator Nation, a pair of sweatpants, a tshirt and a bag. The sweatpants came with white inconsistent marks on the front of the pants, around the private front area to be precise. One of the marks is a different coloured thread sewn into the fabric. The pants are black. I reached out to them and they offered to send me a return label or a $50 credit towards my next purchase. I opted to return them and exchange them. The following day that sent me an email informing me that they cannot send me a label because I'm an international customer and for me to send the pants back at my own cost. Sending from Australia to Los Angeles is very costly. Absolutely ridiculous return policy for a defective item. I will be taking this up with my bank. This must be why they don't offer PayPal payment... The other two items are perfectly fine but one can't expect me to walk around with a pair black sweatpants with white markings around the private front area for heavens sake! Read more

Brad

★
Terrible!!!
Wow, trying to return a hoodie is a full time job. Customer service number doesn't answer, email to George and Mason in customer service resulted in o... Wow, trying to return a hoodie is a full time job. Customer service number doesn't answer, email to George and Mason in customer service resulted in one problem being fixed, another problem occurring and now they are ignoring me. I don't want to be stuck with this over-priced rag of a sweatshirt!!! Read more

Dawn N

★
Sadly a waste of time and money.
I found out this company was made in USA so I really tried to love this brand. My first sweatshirt was so soft, I was hooked. But it was the equivalen... I found out this company was made in USA so I really tried to love this brand. My first sweatshirt was so soft, I was hooked. But it was the equivalent of choosing the wrong sports team as a child. I was rooting for a dud. I've spent thousands of dollars and given them so many chances. Their clothing arrives slowly in a world of 2 day shipping. Then it arrives with no tags or “pinned” tags that don't have the clothing label yet a blank tag. The sweatshirts are pilled upon arrival and usually appear very worn. With a 7 day return policy and mostly exchange or credit only, it quite frankly is almost offensive. They assume it needs to be returned and make it difficult to get money back. I don't know who is working in quality control but they've been snoozing. Read more

M A

★
Worst customer service
Worst customer service - very dismissive! If you are in Canada, you will need to pay duties and if you need to return best of luck!... Worst customer service - very dismissive! If you are in Canada, you will need to pay duties and if you need to return best of luck! Read more

Daniela Favot

★
FRAUD ALERT
FRAUD ALERT. I returned a $175 sweatshirt on 3/13/24 after Aviator Nation approved and sent me the confirmation of return for exchange. The item and m... FRAUD ALERT. I returned a $175 sweatshirt on 3/13/24 after Aviator Nation approved and sent me the confirmation of return for exchange. The item and my receipt was mailed by me via UPS on 3/13/24. No correspondence from them that my exchange was being processed. At that point I got worried so I tracked the item via UPS and it was received by Rachel on 3/15/24 at 10:23 A.M. at the Aviator Nation Huntington Park, CA location. After multiple emails with CSAs Matt and Kaleb with my concern on the status, they were of no help trying to find the status. On 3/24/24 I received an email from CSA Arianda. Arianda stated that they found my return and asked what I would like to exchange it for. I responded. On Tuesday 3/26/24, CSA Matt emailed me they had no such return. Aviator Nation in Huntington Park, CA has my sweatshirt. No exchange, no credit, nothing six emails later. I have left 4 messages at the provided Aviator Nation customer service number, 725-226-4911 requesting a return phone call about the matter. No one has returned my call and no one ever answers the phone. It has been a week of me contacting them and they obviously don't want to fix the issue. I am out the $175 even though it was confirmed they received my return. Their customer service via email and phone is obviously, completely incompetent. I would bet that if someone at the top saw my review they would care, but I cannot even get in contact with anyone to help. I have been a loyal customer for 3 years and I can say I will never do business with them again after this ordeal. I hope that if you are considering ordering from them, please be cautious that this how they treat their customers. Spend your money somewhere else. Read more

K. Adams

★
Don't buy from their website!!!
The order came, i put the pink sweatpants in the washer and once washed couple of bright spot stains came out. It looked as the chemical distress wash... The order came, i put the pink sweatpants in the washer and once washed couple of bright spot stains came out. It looked as the chemical distress washed off on couple of places as it was bright and clean. Tried email, calling - no one responded ever on the phone, live chat or email. The company is total scam and I hope they go out of business! They don't value my time or money so I would never buy again! If you have to buy I suggest a more known retailer so you can return or complain to someone who will at least respond. Read more

Ana Janic

★
Don't buy from them!!!
The only reason they are getting a one is because I can't give them a zero. I tried to make an exchange but their return option was working. I called ... The only reason they are getting a one is because I can't give them a zero. I tried to make an exchange but their return option was working. I called 3xs, emailed 3xs and no one responded back. So now I'm have clothes that do not fit l. The worst customer service ever!! Don't order from them!!! Plus the clothes are super cheaply made. Read more

Christine

★
I bought a sweatshirt and sweatpants
I bought a sweatshirt and sweatpants. However instead of a sweatshirt I received a tee. I contacted customer service to let them know that a mix up ha... I bought a sweatshirt and sweatpants. However instead of a sweatshirt I received a tee. I contacted customer service to let them know that a mix up had happened. They asked for pictures of the item I received, which I promptly sent. This was over two weeks ago now. At this point I can't even return the items given the return window is closed and noone is getting back to me. I was charged for a sweatshirt and sent a tee. I'm filing a complaint with my cc company now. Do not shop here! What a poor way to run a business. Read more

Tanya

★★★
SHADY AF. NOT FAIR
Edit- They did reply albeit slowly to my emails. They did do an Exchange for me. Luckily I got the item I wanted but buyer beware..... a lot of Hassle... Edit- They did reply albeit slowly to my emails. They did do an Exchange for me. Luckily I got the item I wanted but buyer beware..... a lot of Hassle! Did an exchange and the item was too big, tried to exchange again the day after I received it and they said it was past 7 days and I can't return! HOW?!??!! It hasnt even been 5 days since I received it! THIS IS BS AND IM NOT ORDERING EVER AGAIN. Shameful! Just goes to show you, even made in US and expensive brands are still shady AF. Read more

Kirsten F

★
Mismatched sizes, incondistant rules, bad service...
I order 3 pairs of size large sweatpants each one is different length and different waste size they are very inconstant in their sizesI They never tel... I order 3 pairs of size large sweatpants each one is different length and different waste size they are very inconstant in their sizesI They never tell you that you cannot return if you got a discount coupon and then when the merchandise arrives there is a letter inside telling you that you cannot return it, you cannot exchange it if you bought it on Black Friday with 20% off. You only can exchange it if you got 10% coupon. They do not even match the sizes inside the same order, if you order 2 pairs of pants same size, they will be different cut, not same dimensions, same for hoodies, very mismatched. Customer service is totally not helpful you have to talk to a robot forever and finally if a rep comes to the phone it is somewhere in Pakistan or other foreign country and barely understands English and is not helpful at all. Reps kerp apologizing and wasting your time, and not solving your problem, but says "sorry you thought you can exchange this but it does not qualify for exchange, because you used a 20% off coupon and we send you bigger pants then your same size smaller pants you got before" They just repeat back yo you your entird cimplaint and say they cannot help, cause it's their policy Read more

customer John

★
DO NOT BUY FROM THIS COMPANY !!!!!!!
I bought my daughter a sweatshirt for Christmas and it is way too big. I'm trying to exchange it because I see that they have a size small now on thei... I bought my daughter a sweatshirt for Christmas and it is way too big. I'm trying to exchange it because I see that they have a size small now on their website. Their website will not allow me to exchange it and keeps telling me my order number is wrong and when I try to get a hold of customer service, they will not put a person on the phone for how much money I spent, including at the store. This is an absolute rip off!!!! It says they will not exchange the sweatshirt because it was bought over seven days ago! I bought it as a Christmas gift. How am I supposed to be able to return it within seven days when is a Christmas gift?!?!!! HORRIBLE EXPERIENCE!!!!! I will NEVER EVER BUY AVIATOR NATION AGAIN no matter how much my kid begs for it! I'm DONE, and I just started! This was my first purchase and I was going to be buying much more!!!!! I'll take my buisness elsewhere.... To a clothing vendor with real customer service! Read more

Caryn Lieberman

★
Horrible Customer Experience/Service
I ordered a sweatshirt on sale for my daughter for Christmas. I received it and it had some blue ink on it from the logo on the front. I reached out a... I ordered a sweatshirt on sale for my daughter for Christmas. I received it and it had some blue ink on it from the logo on the front. I reached out and they said they would be happy to replace it. They asked me to send it back and sent me a label. I sent it back and let them know when I shipped it. I emailed them like they asked to let them know I shipped it. They didn't return my email for 5 days and then when they did they told me it was out of stock and that I could get my money back to then buy it when it was back in stock. I called the number I found online and of course no one answered and told me to leave a message. This is absolutely they worst customer experience for a clothing company that charges a lot of money for their clothing. Read more

Carrie Voden

★
AWFUL QUALITY
The quality of the ninja hoodie is TERRIBLE. the fabric around the neckline literally scratches my neck. I cannot wear it, I just keep pulling it away... The quality of the ninja hoodie is TERRIBLE. the fabric around the neckline literally scratches my neck. I cannot wear it, I just keep pulling it away from my neck and for $170 this should NOT be happening. Its past the return date and I'm not even going to try with customer service based on these reviews, but leaving this review to help others. The quality is NOT good. Read more

Sarah

★
The worst service in terms of shipping
The worst service in terms of shipping. I ordered a vest for my daughters birthday, it's taking longer than 2 weeks to arrive. Don't make policies cle... The worst service in terms of shipping. I ordered a vest for my daughters birthday, it's taking longer than 2 weeks to arrive. Don't make policies clear-you can't return anything for cash if you apply a coupon. You can never get through to a customer service agent for anything. There is no line to call and they haven't responded to emails. Read more

Claudia M

★
Horrible customer service
Horrible customer service. Trying to exchange items for a smaller size has been impossibly slow. When I ask customer service, they takes many days to ... Horrible customer service. Trying to exchange items for a smaller size has been impossibly slow. When I ask customer service, they takes many days to respond and when they do they tell me to check the tracking, as if I hadn't already done that and explained that I had done that. It has been awaiting UPS pickup for a week? It is a CA based company and I am in CA. Very overpriced for such cheap material and bad, slow service. I hope I receive the items eventually, so I can return them and get my money back. Read more

Emma Bea

★★★★★
Excellent Customer Service
I purchased from AN the first time several months ago (a hoodie for my wife). This specific product had quality issues (seam at front pocket came off ... I purchased from AN the first time several months ago (a hoodie for my wife). This specific product had quality issues (seam at front pocket came off within a week) which of course was highly disappointing, and I pointed that out in the review I wrote. AN then contacted me, I emailed a picture of the hoodie, and AN sent a new hoodie as replacement within a few days. This one definitely met the high quality expectations one would have for a pricey product. After many wash cycles, it holds up well and my wife is very happy about it. I was very impressed with how AN handled that situation, and I ordered several other items for my wife since then. (She always asks me to order for her because she ends up with “decision fatigue”). :-) She loves the softness and various designs of her sweatpants and hoodies, and none of the items has any quality issues. Today, I initiated a return of a just delivered item because my wife wanted a different color than originally ordered. The online process was very smooth and streamlined which made the exchange quite simple. Again, I am impressed with AN's level of customer service especially since nowadays a lot of other companies seem to have abandoned their efforts in this area. Read more

Harry