Cahoot summarizes Billabong’s return policy to help you understand your options when returning surfwear or accessories. U.S. returns are free and accepted within 30 days.
Start a ReturnView Full PolicyBillabong offers free 30-day returns for U.S. orders. Start a return online using their portal and print your prepaid shipping label.
| Category | Details |
|---|---|
| Return Window | 30 days from purchase date |
| Receipt/Proof of Purchase | No approval needed, use return portal |
| Return Shipping Responsibility | Free for U.S. orders |
| Restocking Fees | Shipping charges not refunded |
| Refund Process Time | Refunds to original payment method |
| Condition of Return | Items must be unused and tagged |
| Exchanges | Exchanges handled by reordering |
| Exceptions | Final sale and swimwear not returnable if used |
| Special Conditions | Packing slip or return form required |
| Return Instructions | Start return via returns page |
| Additional Nuances | 5–7 business days after receipt |
Yes, if it's unused, unwashed, and hygienic liner is intact.
Yes, for U.S. customers.
Go to Billabong’s Returns Page.
Refunds are processed within 5–7 business days.
Billabong offers free returns for U.S. orders within 30 days of purchase. Items must be unused, unwashed, and in original packaging with tags attached.
Once the returned item is received and processed, a refund will be issued to the original payment method within 5–7 business days.
We accept returns on eligible items within 30 days of purchase. To qualify for a refund or exchange, your item must:
Returned items must be inspected and approved before any refund is issued.
To begin your return, prepare the item in its original packaging and include any return documentation. Use a traceable method when shipping and ensure your return includes the order number or invoice.
Returns without identifying information or packaging may be delayed or rejected. Make sure your product is secure during shipping and that all required components are included.
If you are unable to locate your return form, please contact support before shipping your package to request replacement documentation.
Once we receive and inspect your return, your refund will be issued to your original form of payment. Processing may take up to 10 business days depending on your financial institution.
Shipping charges from the original order are non-refundable. Billabong reserves the right to deduct restocking fees if items show wear or arrive without original materials.
If you would like to request a different size, color, or style, indicate this during your return process. Exchanges are subject to availability and may require the placement of a new order if the item is out of stock.
All exchanges follow the same guidelines as the main returns policy and must be submitted within the same 30-day window.
Email: [email protected] (Monday - Friday: 9a – 6p PT)
Contact Us: https://www.billabong.com/pages/contact