Blenders Eyewear Returns Policy

★★★★★
I ordered a pair of sunglasses 2 years...
I ordered a pair of sunglasses 2 years ago to have prescription lenses put in. I love the style so much that I went to order two more to put my new pr... I ordered a pair of sunglasses 2 years ago to have prescription lenses put in. I love the style so much that I went to order two more to put my new prescription in. Unfortunately, my address had changed since the first order and I forgot to update it. Their return policy said they could only cancel or alter an order within the first 30 minutes. I tried to email but did not get anything but a canned response. I emailed a second time and still had no answer. I figured I was going to have to eat that order because of my error. But, I decided to call directly to their customer service line. And here is where it gets awesome! They replace the order, no questions asked, updated my address without any issues or extra charges. They were kind and understanding and I was pleasantly surprised by their high quality customer service. Not only do I love their products, but I love that I am treated like a human being even when the mistake was mine. Kudos, Blenders! I will continue to purchase your products. (Btw, the only reason I'm ordering a new set is because I still need my old ones while my new prescription is being filled. They are the most durable pair of sunglasses that I've owned!) Read more

Holly

★
No Five Stars From Me
I cannot in good faith give this company a good review. Called their number today 2-22-2024 to get information on a past purchase. Was connected to an... I cannot in good faith give this company a good review. Called their number today 2-22-2024 to get information on a past purchase. Was connected to an automated message indicating that the office was closed for the Christmas Holidays and would not return until the first week in January. Then decided to CHAT. THAT WAS A DISASTER. Then went to email. Explained my issue. Instead, I received information about the current sale going on. WHAT A JOKE! While this company continues to PROMOTE their products on TV, and probably make a financial killing, I hereby DEMOTE Blenders by virtue of their dysfunctional business practices. One more thing!!!!! I paid EXTRA for polarized sunglasses, yet there is no evidence in anything documented to me that the sunglasses are in fact polarized. SO IS THIS A BAIT AND SWITCH PONZE????? I may never know! Read more

R. E. Janus

★
They did not ship me what I ordered
They did not ship me what I ordered. They will not return emails. They will not respond to their website help center inquiries. Their phone system puts... They did not ship me what I ordered. They will not return emails. They will not respond to their website help center inquiries. Their phone system puts you on hold then, hangs up on you. Read more

George Youmans

★
BUYERS BEWARE: No one will respond back, no one answers their phone.
BUYERS BEWARE: I've ordered sunglasses from Blenders in the past with no problem. However I just placed a new order, and ordered a bunch of different ... BUYERS BEWARE: I've ordered sunglasses from Blenders in the past with no problem. However I just placed a new order, and ordered a bunch of different pairs. That way I can physically see how they look on. I was planning on returning the ones I didn't want. But I was never given a confirmation email so I do not have the order number to submit the return. I've tried several times calling, emailing, using their chat bot, on the website and nothing. No one will respond back, no one answers their phone. The phone line will keep ringing and then hang up every time. I've been trying to contact them for weeks. All I am hoping for is someone to help recover my order number so I can continue the return process. They seem to not care about responding to customers after they already purchased their products. Such a shame because I've recommended Blenders to family and friends. Read more

Chelsea Franzer

★
The Return Policy is a SCAM
The Return Policy is a SCAM. Blenders is making it impossible for me to return a pair of non-prescription sunglasses that were ordered on July 12 a... The Return Policy is a SCAM. Blenders is making it impossible for me to return a pair of non-prescription sunglasses that were ordered on July 12 and delivered on July 17. It's July 31 and I have tried everything. I entered my order number and zip code in their Return screen. The system said my information was not recognized. I sent an email to Customer Support. The reply stated that my return was outside their 45 day window for a return (not true!). I sent another email. No response. I called "Customer Support." Was never connected to anyone and had no option to hold for next agent. Had to sit through a 2-minute recording saying how busy they are, telling me to use the chatbot on the website, then was told to call back again "to get back in the queue" and was disconnected. Tried using the "Chatbot" on the website. No help at all. TOTAL SCAM!! I will be contacting my credit card company to dispute the charge. Read more

Former customer

★
I placed an order on 6/14 and have not...
I placed an order on 6/14 and have not even received any shipping info yet. I have messaged the company on messenger, I have sent an email, and I have... I placed an order on 6/14 and have not even received any shipping info yet. I have messaged the company on messenger, I have sent an email, and I have called and left a voicemail because I have had no luck getting a real person but I have gotten no response from any of the times I have reached out!! I literally just want to know what is going on with my order but this company doesn't care!!! I hate to leave a bad review but this company was quick to take my money but can not return a call or text!!! I am not one bit impressed!!!! Read more

Tiffany