Bombas Returns Policy

★★★★★
I love my colourful ankle socks my...
I love my colourful ankle socks my nephew gifted me for my Birthday. Only trouble is, they do run small so my normal medium size should be a large in ... I love my colourful ankle socks my nephew gifted me for my Birthday. Only trouble is, they do run small so my normal medium size should be a large in this brand. I wanted my Nephew to return them for the large but he hadn't kept the receipt so I just squeeze into them anyway because they are lovely and cool although too tight and only go as far as my heal;-).... Read more

Van Orden

★
Promised returns process is fictitious
Will never deal with this company again. UK website says: "our Happiness Guarantee covers free returns, exchanges, and replacements (including free sh... Will never deal with this company again. UK website says: "our Happiness Guarantee covers free returns, exchanges, and replacements (including free shipping). Get a refund within 30 days of purchase". I needed to return 1 item, went onto their so called UK-website to instigate return and got this message: "We're currently unable to accept returns from your country. Please contact our Customer Happiness team for help with your return." I've sent emails to the so-called Customer Happiness team and never had a reply yet...even though they're still sending me marketing emails to the same address. Oh, and delivery took way longer than they said, over 2 weeks, and they were not helpful re tracking either. Product made in China and shipped from US, nothing UK about this service! Read more

CautiousKaren

★★
The Bombas Trick
I have been wearing Bombas socks for about three years. Most of the pairs I have were given to me as gifts. These socks do not last any longer than my... I have been wearing Bombas socks for about three years. Most of the pairs I have were given to me as gifts. These socks do not last any longer than my other socks and provide no better comfort. What I find most interesting is that when you purchase a pair of socks from Bombas, the cost will be at least twice as much as socks from other manufacturers. Bombas then donates a pair of socks to a charity for every pair they sell. In summary you, the consumer, are paying for the donated pair but Bombas gets the charitable deduction. I would recommend purchasing socks from another company and then make an equivalent donation to a charity of your choice. The socks will be just as good or better and you get the charitable donation write off on your tax return. Read more

Doug C

★★★★★
Cute socks, great customer service
Socks were shipped and arrived promptly. I loved the overall style and length and found them comfortable, but I hadn't realized how prominent the lett... Socks were shipped and arrived promptly. I loved the overall style and length and found them comfortable, but I hadn't realized how prominent the letters of the logo would be on the toes when I wore them with sandals. Decided to return them, although I hadn't researched the return process before purchasing. To my great surprise, they not only instantly refunded my payment but also offered for me to just keep them. I'll gladly pass these nice new socks along to family, and recommend this company in the future. Read more

K. Gustafson

★★★★★
Incredible customer service
I have been a customer for many years and love their products but my last experience with them has given me a reason to leave a positive review. I pla... I have been a customer for many years and love their products but my last experience with them has given me a reason to leave a positive review. I placed an order before the holidays and was initially disappointed as my package arrived a little later than originally promised. They did however let me know and it was carrier related so no fault of theirs. Unfortunately since the delivery was delayed I no longer needed a few of the items as they were gifts. I contacted them and asked to process a return, which they allowed and credited me immediately then to my surprise they allowed me to keep the items to use, gift, or donate. Now that is customer service!! I cannot say I have had the same experience with other companies in the past. Want good quality clothing with great customer service? You have found your company!! Read more

dw

★
Returns are a (bad) joke. But Bombas has made it wright and it is greatly appreciated! But you do need to make it more simple for return/exchange. Thanks again!
Tried to return house shoes for a refund (didn't fit wife correctly) was sent to some "happyness" site that gave me an address to return 70 miles away... Tried to return house shoes for a refund (didn't fit wife correctly) was sent to some "happyness" site that gave me an address to return 70 miles away and NOT a return label. I received by USPS, I want to send back by USPS, the happyness site is a joke and nothing happy about being out $90.00. I've purchased from Bombas several times, unfortunately this will probably be the last. Read more

Mark Tipps

★
The slippers are poor quality and way...
The slippers are poor quality and way OVERPRICED. I can see how they are able to give away a second pair. $50 is outrages for knit slippers. Buyer bew... The slippers are poor quality and way OVERPRICED. I can see how they are able to give away a second pair. $50 is outrages for knit slippers. Buyer beware. They won't refund you money even if you return them because they don't fit. These are made in India NOT A RELIABLE NOR REPUTABLE COMPANY Please donate fooled by the ads. Read more

Scott Van Brunt

★★★★★
Excellent customer service!
My first set of (3) Bomba socks had holes in them after a few months and I was angry about it. Since then, they replaced those socks and the new ones ... My first set of (3) Bomba socks had holes in them after a few months and I was angry about it. Since then, they replaced those socks and the new ones are holding up well. Then, when I had a return last Christmas, Bombas customer service Dept. came through in a big way. They were fantastic, and quite generous. I am officially impressed! Read more

WC

★★
They now use cheap fabric to make...
They now use cheap fabric to make socks. I've been a long time customer and fan but no longer. Bring back the quality and I'll return as a customer. D... They now use cheap fabric to make socks. I've been a long time customer and fan but no longer. Bring back the quality and I'll return as a customer. Disappointed. Read more

M O

★★★★★
AMAZING customer service
Bombas truly stands behind their products. I ordered athletic socks and regular socks. After trying them on, the athletic socks felt a little snug, bu... Bombas truly stands behind their products. I ordered athletic socks and regular socks. After trying them on, the athletic socks felt a little snug, but I had only ordered a 3 pack to try them out, so I figured I'd still wear them for a day and see how it worked out. But I also placed an order for more regular socks and a few other items in the meantime. Well turns out the athletic socks feel tight when trying them on, but after wearing them for a whole day they are AMAZINGLY soft and comfortable. I went back onto the bombas site now to do a return of the new set of regular socks I received, to exchange for athletic socks. They were wonderful and gave me a “credit” to honor my 20% discount I had on my original order. The socks are expensive, but worth it. And their customer service is wonderful. Read more

Alpa Bhatia

★★★★★
This company has the best return...
This company has the best return policy. If you're not satisfied, they will exchange or refund no questions asked. No need to return items... This company has the best return policy. If you're not satisfied, they will exchange or refund no questions asked. No need to return items Read more

Robert Gottshall

★★★★★
Return policy
Bought a pair of gripper slippers for a Christmas gift and although they were warm and cozy, they weren't exactly what we were looking for so we went ... Bought a pair of gripper slippers for a Christmas gift and although they were warm and cozy, they weren't exactly what we were looking for so we went to the return site. It was simple, only needed the order number to submit the return. I expected to get a QR code or return label but instead received a full refund of $45 with a message to gift or donate slippers, no need to return. With this type of return policy and since Bombas advertise they donate with every purchase, I will continue to fully support this company! Read more

brenda cassidy

★★★★★
Bombas Customer Service courteous & professional. The products appear to be high quality....
Bombas Customer Service handled my Christmas return/exchange details with every courtesy and professionalism I could ask for. The phone rep was a plea... Bombas Customer Service handled my Christmas return/exchange details with every courtesy and professionalism I could ask for. The phone rep was a pleasant expert and offered options to rectify my needs. She maintained patience as I viewed catalog to exchange gift items. The products appear to be high quality with bonus of donations as part of gifts. Thank you Bombas! Read more

KLMoore

★★★★★
Bombas makes a real difference in the world.
This is a wonderful and compassionate company. I have purchased my socks from them over the years and have always been more than satisfied with the pr... This is a wonderful and compassionate company. I have purchased my socks from them over the years and have always been more than satisfied with the products I received. I especially like the fact that for every pair of socks I purchase, this company donates a pair to those in need. I just ordered a bra from them and had to exchange it for a different size. Bombas told me not to return the bra but to keep it and donate it. They will send me a new bra at no extra charge. I know of no other company who does this but am so grateful for their generosity. I'm going to encourage everyone I know to purchase products from them. Read more

Lightworks

★
Bought socks and tried to return them...
Bought socks and tried to return them but there is no way to do this easily on their website. The returns info. is buried in their sugary sweet websit... Bought socks and tried to return them but there is no way to do this easily on their website. The returns info. is buried in their sugary sweet website about how great they are and once you reach the correct button they ask you to input lots of info. After that whole process they say they will be in touch about the return. How about a return label like 100% of every other company I have ever ordered from? No that would be too simple and people would actually get to return their product in a timely manner. This s the WORST customer service I have EVER experienced with an online product. Customer no-service at its finest. Shame on you Bombas for all your marketing nonsense. The BBB will also be hearing from me. UPDATE: PATHETIC RESPONSE FROM BOMBAS ON MY TRUSTPILOT REVIEW - basically saying to contact them and they'd be happy to help. I told them I wanted to return my merchandise in several direct emails to their Bombas email and they have not responded to me. BUT... they have time to respond to a negative trustpilot review - DOUBLE customer NO service from the friendly Bombas happiness team. I still have ZERO idea of how to return their merchandise. Read more

Lou

★
Don't expect to be able to return anything
My husband only buys Bombas socks and he wanted the briefs for his birthday. The size I ordered for him was too small and I can't even get them to ack... My husband only buys Bombas socks and he wanted the briefs for his birthday. The size I ordered for him was too small and I can't even get them to acknowledge my return/exchange request. I have emailed them twice and all I get is an email saying they got my email. So much for their "Happiness Guarantee". Read more

Denise Glaser

★★★★★
High quality, mission-driven product. Amazing customer service.
I've bought Bombas for their cute designs and to support their philanthropic mission. Recently I bought some for my mother that didn't work out and th... I've bought Bombas for their cute designs and to support their philanthropic mission. Recently I bought some for my mother that didn't work out and they were so great about the return, crediting me quickly and actually letting me gift/donate them. I've worked in fashion for decades & truly appreciate great product and customer service. Bravo Bombas! Read more

Jane

★★★★★
Excellent product and quick shipping
Excellent product and quick shipping. I've ordered from other sock companies, but this is where I will return. Avoid the other scam online companies. ... Excellent product and quick shipping. I've ordered from other sock companies, but this is where I will return. Avoid the other scam online companies. Not all sock companies are equal. Read more

MikeTL

★★★★★
Over-the-top wonderful experience!!
I wrote the company to return a pair of slippers. There was nothing wrong with them and the quality was very good. Emely wrote back with a prompt refu... I wrote the company to return a pair of slippers. There was nothing wrong with them and the quality was very good. Emely wrote back with a prompt refund of my money, and also said I didn't need to return the slippers! How often do you have an experience like that as a customer? Highly recommended merchant!! Darryl C. Read more

Darryl C.

★★★★★
Bombas is a class act!
Bombas is such a generous company! I had a couple of pairs that had holes in them, and Bombas sent me replacements at no charge and didn't ask me to r... Bombas is such a generous company! I had a couple of pairs that had holes in them, and Bombas sent me replacements at no charge and didn't ask me to return the ones I had. They are a first class A company. Definitely a class act! Read more

Lulu Newman

★★★
I love Bombas socks, but their Return process is in the dark ages
I love Bombas socks. I've been ordering and wearing for years. I've ever had to return or exchange......until now. I ordered a pair of compression soc... I love Bombas socks. I've been ordering and wearing for years. I've ever had to return or exchange......until now. I ordered a pair of compression socks and realized I didn't need them after all. Expected to go to the website and click, click, print a return label and mail the socks back. To my surprise I had to email them the info, which I did. I thought Ok, I'll receive an email with a link to a return label......no.....it's been a day or two which is years in online shopping. Their happiness guarantee is feeling a little hollow. This is the age of immediate, point and click. Are there hopes that people will just forget, get tired of waiting, or keep the socks they don't want out of frustration. Come on Bombas your customer service should match the quality of your socks. Read more

Julie

★
Ordered both mens cycling sock and...
Ordered both mens cycling sock and tennis socks. As Bombas eludes to the cycling socks are supposed to be cushioned but the reality is they really are... Ordered both mens cycling sock and tennis socks. As Bombas eludes to the cycling socks are supposed to be cushioned but the reality is they really arent compared to others out there. Look like quality socks but just arent cushioned. The tennis socks were thicked or more cushioned buty the ones they sent are not true to size as advertised. Came up small Most importantly, their return process is bad. They say to send note through a contact but you receive an automatic response that says some "customer happiness rep" will get back to you shortly. For what the price of these socks are & a regular buyer of "high-end" products, their response rate is poor. Its been 4 days and still waiting on a response as to how to return these & get a credit. Now I have to call my credit card company & have transaction cancelled. Amazon & other platforms make it simple & can be returned within a couple of clicks and getting the RMA & postage label. Very disappointed. Follow-up Well after another note - one of their customer happiness reps sent note saying no need to send back that account will be credited. I'll donate to local shelter. Could have been a great experience if Bombas figures out to improve on timely responses to the customer Read more

Marc

★★★★
I ordered 5 pair of socks
I ordered 5 pair of socks , they were way too small. I tried calling several numbers on their site, but you have to leave a message, emailed but their... I ordered 5 pair of socks , they were way too small. I tried calling several numbers on their site, but you have to leave a message, emailed but their inbox was full!, and can not talk to anyone about a shipping label to return these items. I will never order from here again due to customer service, nor will I recommend this business. Poor Customer service.OK I have received an email stating they were replacing my order with the larger sizes of socks. and they were shipped out immediately. These socks run small so when you order I would size up. I appreciate the response back thank you Bombas Read more

Holly Uhrig

★★★★★
Return
My husband loves their men's Sesame Street socks and when I erroneously ordered the wrong size Bombas quickly resolved the issue with no extra hassle.... My husband loves their men's Sesame Street socks and when I erroneously ordered the wrong size Bombas quickly resolved the issue with no extra hassle. The immediately sent out the right size so my husband could enjoy his Christmas gift. Annie, was a wonderful customer service representative and was very pleasant during our email exchanges. Customer for life. Read more

Cassondra Smith

★★★★
I ordered slippers from Bombas which...
I ordered slippers from Bombas which seemed to be of good quality but they didn't fit: I have a wide toe box due to bunions but a very narrow heel. I ... I ordered slippers from Bombas which seemed to be of good quality but they didn't fit: I have a wide toe box due to bunions but a very narrow heel. I received my purchase on 12/13, put them on to test, and walked about 2 feet on the carpet. I emailed Bombaas that I wanted to return them that evening. Within minutes I received an email that they had received my inquiry. The next morning I received another email that they had refunded my purchase price and that I didn't need to go through the hassle of returning the item. Who does that these days? Bombas that's who. I would order from them again without hesitation. Bombas is a good company that donates a pair of socks for every pair bought. Read more

Patti Kimble

★★
The socks are quality and have lasted...
The socks are quality and have lasted but that is only because I never want to wear them. The sizing is too small. My calf is not "huge" but NOTHING f... The socks are quality and have lasted but that is only because I never want to wear them. The sizing is too small. My calf is not "huge" but NOTHING feels better than taking these socks off when i return from work. Only pair of socks I own that are this tight. Read more

Customer

★
False Advertising: not true "seamless"! Buyer beware.
I purchase the 3 pack of "seamless" hipster underwear and will be returning these. There is a seam around the legs which is bulky and scratchy like ol... I purchase the 3 pack of "seamless" hipster underwear and will be returning these. There is a seam around the legs which is bulky and scratchy like old time nylons with the seam up the back of the leg. Did not even bother trying on and wish I could have seen from the outside of the package and not even bothered opening. Now I cannot return the opened pair. For anyone with sensory issues, these are not 'seamless' as advertised and returns policy and process is very bad. Will not be purchasing from Bombas again. Read more

Sally

★★★
Terrible customer service. Beware!!!!
I ordered the gripper slippers for my wife in size small. The size was way too small and I immediately contacted customer service to request an exchan... I ordered the gripper slippers for my wife in size small. The size was way too small and I immediately contacted customer service to request an exchange. They sent me an email acknowledging my request and said someone would be getting back to me but it would take a little bit longer than usual. This was over six weeks ago. I have since sent five follow-up emails and received the same response. The customer service is atrocious. My wife wants me to order the larger size but I refuse to do business until I receive a response. I do however continue to receive emails almost every other day from their marketing department about how great they are and why I should buy from them. Update 5/4/2021 I finally received a return authorization and Bombas has exchanged the small size for a medium. My wife loves the slipper socks. Lesson learned, small in no way fits a women's size 7, get medium instead. Also be persistent with customer service to get satisfaction. I have increased my rating from 1 star to 3 stars. Read more

John Stefanelli

★★★★
Excellent customer service
I can't find navy quarter socks anywhere anymore, so I decided to pay the extra money to Bombas to get some. I bought three pairs. They arrived quickl... I can't find navy quarter socks anywhere anymore, so I decided to pay the extra money to Bombas to get some. I bought three pairs. They arrived quickly. They were very nice looking and super soft. Unfortunately, after wearing a pair for a few hours of tennis, the heel area started to fray, which is not going to work for me because I play tennis daily, so I reached out to customer support to get return/refund information. It took a while to get a response (but COVID times, so I'm not being critical) and the response was to keep the socks rather than return them and they gave me a full refund, which came two days later. So, although I can't say I was happy with the quality of the one pair I wore for a few hours, the company did the right thing by making the customer happy, which is hard to find these days in businesses. Read more

Dr. Sherrie Bourg Carter

★★★
Slippers are comfortable; Sizing not accurate; Customer service lacking.
I ordered two of the Bombas Slipper Grippers, one M and one S. The Small was way too small for my size 7 shoe even though the sizing on the website sa... I ordered two of the Bombas Slipper Grippers, one M and one S. The Small was way too small for my size 7 shoe even though the sizing on the website said it would fit. The problem began when I called the "Happiness" team. They offered to send out a replacement but I would have to wait until they received my return. Since the USPS delivery takes one week, it would be over 2 weeks before I could receive a replacement. I chose to order a new pair and return the way too small pair. In summary, the slippers are terrific and very comfortable. The delivery and happiness procedure is not very good. Read more

LB

★★★★★
Love the socks and GREAT customer service!
I recently ordered 3 packs of socks--I didn't realize the "no-show" socks and the others I ordered were sized differently (I ordered all Large--9.5 wo... I recently ordered 3 packs of socks--I didn't realize the "no-show" socks and the others I ordered were sized differently (I ordered all Large--9.5 women's shoe size). The no-show socks were fine but the others were too big. I emailed Bombas on a Sunday morning (not expecting a response till a weekday) and by the afternoon I had the appropriate sizes ordered and got an email telling me not to return the big ones that don't work! I guess you could look at it like "that is why they are so expensive", but I look at it as great marketing and customer service! Also--ALL of my Bombas socks are the best--I've gotten rid of most of my other socks! The no-show ones are the ONLY ones I have ever found that don't ride down off my heel! Great experience! Read more

Lauri Cutler Garvey

★
Horrible Customer Service
I have never experienced such horrible customer service when trying to return a product. The size i purchased did not fit 3 different women with the s... I have never experienced such horrible customer service when trying to return a product. The size i purchased did not fit 3 different women with the same size feet who tried them, so we decided to return. Customer "Happiness" takes days to reply to emails. They received the socks and 15 days later I was emailing them asking for a refund because they didn't even acknowledge the return. Each Customer "Happiness" person never understands that they have the return and need to refund my money. It takes countless email and time to deal with. This brand is all PR hype. ORDER AT YOUR OWN RISK! Read more

Simplisafe Customer

★
The customer service is ultimately atrocious
The customer service is ultimately atrocious. I sent back two orders in one box per the okay from their customer service team. They received the packa... The customer service is ultimately atrocious. I sent back two orders in one box per the okay from their customer service team. They received the package which contained one order that was supposed to be returned and one that was supposed to be an exchange and did not do anything for 1 MONTH. The package sat in their “warehouse” for 1 MONTH and would have sat longer if I did not email them over three times. Finally after three emails and numerous chats, they're happy to help. They email me saying both orders were returned. The exchange items I want are now out of stock so they refund that.. fine not a big deal. The other return which was about $200 worth of socks was not even processed like they told me it was! Not only did they lie but they tried to use the excuse of being “busy.” I get the holidays can be hectic but after the lack of communication on their part, the delayed processing, and the lies I strongly urge you to think before you order. I know I will. Read more

Anthony Servera

★★★
I love the socks but...
I love the socks! I bout them for everyone for holiday gifts. But when I realized I ordered too many pairs, it is so hard to return. You have to send ... I love the socks! I bout them for everyone for holiday gifts. But when I realized I ordered too many pairs, it is so hard to return. You have to send an email, tell what you want to return, and then you receive a return label. Clearly you are hoping people just say forget it...its too much trouble. Make it easier to return items like most other online shopping sites. Read more

sheri

★★★★
My overall experience was very good...
My overall experience was very good with Bombas. I bought 6 pairs of compression socks. One pair had a hole in one of the socks toward the top. They s... My overall experience was very good with Bombas. I bought 6 pairs of compression socks. One pair had a hole in one of the socks toward the top. They sent me another pair to replace the one with the hole in it. They said I could keep the damaged pair . The new pair did have a hole in one of the socks also. I did not feel it was necessary to complain about it. They had given me an extra pair of socks which was very nice. They did not make me return the other pair. So my overall experience is very good. You have a good company! Read more

RJ

★★★★★
My Bomba order of over the calf socks...
My Bomba order of over the calf socks evidently got lost in the mail. After three weeks of waiting, I called and the customer service rep. sent my ord... My Bomba order of over the calf socks evidently got lost in the mail. After three weeks of waiting, I called and the customer service rep. sent my order express delivery. A week later the original order arrived. I tried to return it , but customer service said keep it. Two for the price of one. Thanks Bomba for having a great product and quality service. Read more

James

★★★★★
Socks to warm for climate
Had to return socks since the weight of them were not indicated in blurb. While I would like colored compression socks these would be to warm to wear ... Had to return socks since the weight of them were not indicated in blurb. While I would like colored compression socks these would be to warm to wear in Florida. Read more

Les

★★★★★
Unparalleled Quality and Customer Service
I generally don't review products online, but I wanted to make an exception for Bombas. I ordered 6 pairs of socks from them in a medium (size 6-9) ba... I generally don't review products online, but I wanted to make an exception for Bombas. I ordered 6 pairs of socks from them in a medium (size 6-9) based on their sizing guide since I am in fact a size 9. When I received them I wore them for a day and realized they fit very snugly and I wound up in a bit of pain by the end of the day, so I decided to contact their support team for an exchange. I have NEVER in my life experienced such amazing customer service. I briefly emailed back and for with reps named Alexis and Manuel and both were extraordinarily friendly. Not only did they send me a larger size, they told me to keep the ones that were too small to give away and gave me links to similar suggestions for pairs they didn't have in stock. They also have a really easy exchange/return system. Aside from the awesome experience, the socks are soft, sturdy, extremely comfortable, and are definitely the highest quality socks I've ever worn. They're a little pricey but they'll last long enough to make it worth the price. I can't recommend them highly enough. Read more

Evan Kluender

★
Do Not Like Bomba's Socks
I DO NOT like Bomba's socks. I bought four pair of golf socks, based on reviews. While the first pair initially felt pretty good, I had to pull them o... I DO NOT like Bomba's socks. I bought four pair of golf socks, based on reviews. While the first pair initially felt pretty good, I had to pull them off on the third green because my feet started burning and the socks were extremely tight around my ankles - cutting off the blood flow (I've subsequently read other one-star reviews from people who had the same problem). I played the rest of the round without socks. It was three days before my feet stopped burning. I called Bomba's the next day after playing to request a return. After several tries I finally got someone on the phone. I then had some difficulty convincing the customer service rep that I was unhappy and wanted to return the socks. Eventually, I was told that I would receive a return label by email within five minutes of completing the call. I didn't receive it. I had to make additional calls and send several emails before they finally emailed the return label four days later. And no apology from Bomba's for either the problem with the socks or with making the return. In my opinion, NOT anywhere close to being the outstanding service they promise. I strongly suggest wearing anything you buy from Bomba's for several hours at home before venturing out, just to be safe. Read more

Mike Williams

★★★★★
I just got a set of 3 compression...
I just got a set of 3 compression socks. I was excited especially since the USPS misrouted them and there was a 3 day delay in delivery. I tried them ... I just got a set of 3 compression socks. I was excited especially since the USPS misrouted them and there was a 3 day delay in delivery. I tried them on and they are so tight no way they will go up my calves. I am so disappointed. Also the customer service takes ages to respond. I changed my rating to 5 stars thanks to the amazing customer service. I tried to return them but they said to pass them on so I gave them to my ex-husband's fiancée. Yes we are very amicable. Read more

Laura Morris

★★★★★
Love my socks
Love my socks! I had to return/exchange a few pairs, for a different size, in the past and with the help of costumer service, it was an easy process.... Love my socks! I had to return/exchange a few pairs, for a different size, in the past and with the help of costumer service, it was an easy process. Read more

Valued Customer

★
Very poor quality
I bought the eight pack of calf socks and the first five pair started getting holes after the first wear. I contacted the Happiness team 3 times via t... I bought the eight pack of calf socks and the first five pair started getting holes after the first wear. I contacted the Happiness team 3 times via their web site and no one had the courtesy to respond. I did finally find a number and got a return authorization. I bought these because I saw where they were giving socks to the homeless. I think Bombas needs to check the quality especially the ones the are giving people who do not have the luxury of having socks Chris Jones Read more

Chris Jones

★★★★★
Great fit - Great Company
I love the fit, and how they give extra support through the arch area. And they have many styles and color choices. Bombas holds true to their “happin... I love the fit, and how they give extra support through the arch area. And they have many styles and color choices. Bombas holds true to their “happiness” guarantee. I have had to return a sock and their customer service is beyond amazing! Their “happy” way of marketing brings a smile to my face, and, I truly don't mind paying a bit more because they are so philanthropic with their “buy one” “give one.” Bombas will always be my sock buying choice. GO BOMBAS ! Read more

Janet Voelker

★★★★★
Wonderful customer service!!
I recently returned a group of. Six pairs.then. Called Bombas to ask how to return them. They told me to give them away-Who does that? They're great s... I recently returned a group of. Six pairs.then. Called Bombas to ask how to return them. They told me to give them away-Who does that? They're great socks, also! Read more

Carter Brown

★★★
Loved them, then I bought more.
I loved the heavier weight knee high socks that I purchased, first. Then this spring I got some no-show ankle style, and I couldn't have been more dis... I loved the heavier weight knee high socks that I purchased, first. Then this spring I got some no-show ankle style, and I couldn't have been more disappointed. The front of the cuffs soon stretched out and the entire sock ended up under at the bottom of my foot. I have them packed up to return, expecting a full refund. Read more

Nancy

★★★★★
Wow you guys are incredible
Wow you guys are incredible! I was given such great service with a return I had to make and could not have asked for a better outcome. The product is ... Wow you guys are incredible! I was given such great service with a return I had to make and could not have asked for a better outcome. The product is 5 star and so are all of you! Read more

Valued Customer Holly

★★★★
Love the quality and service, not the right fit for me so far
Ordering is great. Delivery is great. I know I can easily return my purchase if I am not happy. However, I don't know of any better socks and I like t... Ordering is great. Delivery is great. I know I can easily return my purchase if I am not happy. However, I don't know of any better socks and I like the fact that the company donates socks when I buy socks, so I am keeping my socks. First I bought no-shows in medium as I wear size 8 ½ ladies shoes. I found after a few washings that they were too tight length-wise. Otherwise they are very good - stay in place, look nice. I then ordered some in large. These are better, though still a bit tight on my big toe, but oddly they are constructed with extra length in the heel area so they bunch up there on my foot. I also ordered on pair of knee-highs. The fit in the foot and leg was great - until you get to the elastic band on the top. It is so tight it hurts. I am going to try to cut that and sew in some extra material because I love the rest of the sock so much. If you have skinny calves and are doing a lot of mogul skiing, these are the socks for you - they are not going to slide down. I am going to try a pair of another type of Bombas to see if something else is a better fit. Read more

Valued Customer

★★★★★
I'm still waiting for you to send me a...
I'm still waiting for you to send me a return label! Your socks are great however you customer service sucks.... I'm still waiting for you to send me a return label! Your socks are great however you customer service sucks. Read more

Benjamim Blaszczak

★★★
Socks are too small and plain
Socks are too small and plain. I need to return them.... Socks are too small and plain. I need to return them. Read more

Valued Customer

★★★★★
Bombas was very willing to exchange...
Bombas was very willing to exchange socks that did not work out for me and when the first replacement pair did not come quickly, sent me another pair.... Bombas was very willing to exchange socks that did not work out for me and when the first replacement pair did not come quickly, sent me another pair. They also told me I did not have to return the others but should give them to friends. I was supposed to get three more pair delivered by USPS but they never have arrived, although the tracking said they were delivered. I suspect they were put into the wrong mailbox (I live in a high rise apartment building of which there are 3 in my complex). I am hoping that the person who got them mistakenly sends them back so they eventually get back to me. If you get them back as undeliverable, that is why. Read more

Barbara Tobin

★★★★★
Good service..
I had returned an item due to size and hadn't rec'd any word about my credit. Sorry, can't remember who I spoke to, but he found my return, process my... I had returned an item due to size and hadn't rec'd any word about my credit. Sorry, can't remember who I spoke to, but he found my return, process my credit and the problem was taken care of very quickly, once I notified them of the problem. Thanks. Read more

Valued Customer

★★
Disappointed with advertising
I ordered an 8 pack of women's socks after searching for socks, bombas popped up. I was excited because their commercials also give homeless people as... I ordered an 8 pack of women's socks after searching for socks, bombas popped up. I was excited because their commercials also give homeless people as many socks as I ordered. I paid over $100 for the 8-pack but thought because they are made in America and someone has to pay for the donated socks-it's okay. When I received my order, the label said, “Made in China.” I attempted to return the socks with a lot of “whys?” Bombas also tried to reassure me that their factories in the other countries are watched over and everyone is treated fairly. Does this company watch the news? They are nice socks (a little itchy) and I kept them and each time I wear them, I remember bombas representatives not understanding why I was not happy about the false advertising (bate and switch) about being made in America. Read more

G. L. D.

★★★★
Wonderful support staff who readily...
Wonderful support staff who readily helped me..I give them a 6! I love Bombas socks, but did have to return a pair of my son's as they wore horribly! ... Wonderful support staff who readily helped me..I give them a 6! I love Bombas socks, but did have to return a pair of my son's as they wore horribly! However, the customer service people were excellent, immediately remedied the problem...I would certainly buy Bombas again because of their Immediate response as well as they are very nice socks... Read more

Joan

★★★★★
DELIVERED AS PROMISED
Merchandise shipped and received as ordered and by promised delivery date.. On prior occasion, mis-ordered size, and called for return authorization. ... Merchandise shipped and received as ordered and by promised delivery date.. On prior occasion, mis-ordered size, and called for return authorization. Agent in returns made me VERY HAPPY and sent the correct size and let me keep the incorrect ordered size....shared that with another future BOMBAS customer. Really can "feel" the difference with BOMBAS socks, re cushioning and comfort. Read more

CLIFFORD

★★★★★
Gifts for all
Gifts for all, and all appreciated them, especially those who had been "meaning" to try them. And they're hooked, as am I. Fit smoothly, feel substant... Gifts for all, and all appreciated them, especially those who had been "meaning" to try them. And they're hooked, as am I. Fit smoothly, feel substantial without bulk. My favs are the merino ankle socks, except when it's cold, then I pick out the crews. Family members also rave about the no-shows, which really are no-slips. One return was nearly effortlessly accomplished in a very short period of time. We are all smiling over here about our socks. Socks, for heaven's sake! Great socks! Read more

Karen

★★★★★
Pay for Quality
I have had to return a few pairs of socks due to holes and my customer service rep was helpful, quick and courteous. This is appreciated and why I don... I have had to return a few pairs of socks due to holes and my customer service rep was helpful, quick and courteous. This is appreciated and why I don't mind paying more for Bombas socks. Read more

Chad

★★★★★
Excellent company
Excellent company. I had to exchange some socks, and they were quick to get back to me. I didn't have to return the socks to them, but I was asked to ... Excellent company. I had to exchange some socks, and they were quick to get back to me. I didn't have to return the socks to them, but I was asked to donate them instead. I received the replacement socks quickly and no hassle at all. Highly recommended. Excellent customer service. And great socks! Read more

Allie

★★★★★
gripper slippers very comfy warm...
gripper slippers very comfy warm cozy..i had to return 1 and they was very nice and made it much more easier..my therapist and i just love these gripp... gripper slippers very comfy warm cozy..i had to return 1 and they was very nice and made it much more easier..my therapist and i just love these gripper slippers.. i would buy again from Bombas ty Read more

CATHY

★
I was told that I would be contacted...
I was told that I would be contacted about a return I had made due to late shipping for Christmas. That was 4 days ago. Every time I have to call abou... I was told that I would be contacted about a return I had made due to late shipping for Christmas. That was 4 days ago. Every time I have to call about it means I have to repeat the same sequence of events that I have already provided Bombas with 3 times. I was told that the representative would get in contact with me on Tuesday. No contact has been made as of Friday. Read more

Janet

★★★★★
Item I didn't intend to leave in my order
In December I ordered an item I didn't intend to leave on my final order. I emailed as soon as I received confirmation. In the reply from the Happines... In December I ordered an item I didn't intend to leave on my final order. I emailed as soon as I received confirmation. In the reply from the Happiness Team, I learned that my order was already in the queue (I think that was the terminology used) and could not be changed. I was also told not to worry and was instructed to keep the item ordered even though Bonbas would return the amount of the item. My rep suggested I donate the item to an appropriate agency, gift it to a friend, or enjoy it myself. I did use it as a gift and told the recipient the story of Bombas. And I did get the refund. Happiness guarantee indeed! Read more

Dianne

★★★★★
Great quality socks & outstanding customer service
Bought no show socks for my son and when they didn't work out because they were a bit too low, Bombas sent replacement socks and didn't require return... Bought no show socks for my son and when they didn't work out because they were a bit too low, Bombas sent replacement socks and didn't require return of the others. Great quality socks and outstanding customer service. Read more

Sandy McI

★★★★★
I LOVE my Bombas!
I LOVE my Bombas! I give the socks as gifts...and I share with my mom because she pouts when I get new Bombas & she doesn't. I'm not super thrilled by... I LOVE my Bombas! I give the socks as gifts...and I share with my mom because she pouts when I get new Bombas & she doesn't. I'm not super thrilled by the 'sizing chart' being pictures of people wearing the T-shirt...that and a measurement guide would be helpful. If there is one I'm clueless & didn't find it. II returned a T-shirt purchase because the fit was not long enough for roomy enough for me. The return process went smoothly. The representatives are very attentive & kept me updated at each step. Read more

Marshalena

★★★★★
awesome customer service
awesome customer service! I got 2 pair of calf socks in error; i wanted ankle socks; bombas did not have me return them; told me to give them away; th... awesome customer service! I got 2 pair of calf socks in error; i wanted ankle socks; bombas did not have me return them; told me to give them away; that there would be no charge; i got the correct ones...the other ppl love their bombas socks; i love mine! we all bee very happy happy! Read more

Michael A Paluda

★★★★★
I LOVE my Bombas!
I LOVE my Bombas and won't buy socks anywhere else anymore. I love their mission. And their return policy can't be beat!... I LOVE my Bombas and won't buy socks anywhere else anymore. I love their mission. And their return policy can't be beat! Read more

Julie

★★★★★
I love the fit of these socks
I love the fit of these socks. My 5 year old granddaughter is already a "sock snob" and will only wear Bombas. I had to return a pair one time due a h... I love the fit of these socks. My 5 year old granddaughter is already a "sock snob" and will only wear Bombas. I had to return a pair one time due a hole and the customer service and replacement policy is excellent. Thank you! Read more

WG

★
Tried to return a pair of socks and...
Tried to return a pair of socks and contacted customer service multiple times and still have not heard from them. Unacceptable... Tried to return a pair of socks and contacted customer service multiple times and still have not heard from them. Unacceptable Read more

Ray O'Kelly

★★★★★
Unbeatable comfort, quality & customer service!
Okay first off, the customer service at Bombas is absolutely unbeatable. I mistakenly ordered 2 pairs of socks and was refunded immediately after I se... Okay first off, the customer service at Bombas is absolutely unbeatable. I mistakenly ordered 2 pairs of socks and was refunded immediately after I sent the email, and told to share the unwanted pairs with friends or donate to a local shelter. Amazing! Best experience I've ever had dealing with online customer service. Secondly, I love the fact that they donate a pair of socks for every pair purchased. That alone, in my opinion, makes the extra cost worth it. If you're a skeptic, you can look at their Facebook page and see posts from homeless shelters about the boxes of Bombas being donated, too. Thirdly, you can return your socks at any point - opened or not - if you're unhappy with them, which I don't foresee happening. But it's still comforting to know and just further proves how excellent their customer service is and how sure they are of the quality of their product! And last but not least, these are the comfiest, sturdiest (and cutest!) socks I've ever owned in my life. I have 6 pairs of their ankle socks and will never wear anything else (except when hiking of course). I seriously can't express how much I love this brand! Get yourself some Bombas, stat! Read more

Kristin Eva Quinn

★★★★★
BOMBAS & customer Service.
I purchased BOMBAS socks based on several reviews that i had seen online. I'm a active person, I use the socks for everyday use as well and going to t... I purchased BOMBAS socks based on several reviews that i had seen online. I'm a active person, I use the socks for everyday use as well and going to the gym. After a few washes I noticed one sock had a hole in the large toe area. I contacted BOMBAS sent them a pic of "holey sock", with-in 30 min of sending them an email, BOMBAS sent me a shipping notice of a replacement sock. I am large proponent of customer service, any company can say they have customer service, but not all do! I value a company that integrity to stand by their claims, and treats is customer right, Bobas has earned my return business. Thank you. Read more

Joe

★
I have bought these socks for the last...
I have bought these socks for the last two years loved them. But just purchased a pack of spring colors and the socks fee much thinner than my old one... I have bought these socks for the last two years loved them. But just purchased a pack of spring colors and the socks fee much thinner than my old ones. Contacted the company and they said no they are the same and you can return them... well I had already worn and washed 2 pair so said nevermind but I will not purchase anymore from them. Update: the company sent me some more socks and they are like the ones I have been using for the past two years. Very happy with customer service... thank you Bombas! You are awesome! Will continue to purchase all my socks from you! Thank you for reaching out to me! Cathy Lynn Read more

Cathy Lynn

★★★★★
I read a lot of your comments
I read a lot of your comments, both good and bad, but ordered a pair of socks anyway. Upon receiving them, they appeared very soft and comfy. However,... I read a lot of your comments, both good and bad, but ordered a pair of socks anyway. Upon receiving them, they appeared very soft and comfy. However, when I tried them on, there was no significant difference in their socks compared to socks that I use to ride in (horseback riding). For the price these socks were a tad bit high and so I set out to return them. The customer reviews on returning looked like this would be nearly impossible. I contacted them via email and got an immediate response. The person on the other end gave me a delightful break! He suggested that I donate them, give to someone else, etc. I was VERY pleased with Bombus' 'customer service' for allowing me a way out. It appears they have gone to great lengths to improve their services. I couldn't be happier! Read more

Denay Kimbro Lane

★
Buyer Beware of Horrible Return Procedure
I share the same frustrations as many of you who have attempted to return items to Bombas. I bought socks for Christmas and received them. However, I ... I share the same frustrations as many of you who have attempted to return items to Bombas. I bought socks for Christmas and received them. However, I decided not to gift 8 pairs. After contacting Bombas by email, I received a reply from Regeina of the Happiness Team. She wanted to know what and how many items I wanted to return. Even though, I gave her the order # in my initial email, I replied with the number of items and the ITEM NUMBERS. She replied, "we do not have any items via that item number." So, on Jan. 5th, I sent her a copy of my receipt and marked the items I wanted to return. I have not heard from Bombas since. I will keep bugging them until I get my refund and I will NEVER buy anything from this company again and I am advising everyone to avoid Bombas like the plague. Read more

VLindsay

★
Terrible customer service
Terrible customer service. I have contacted customer service five times since December 22, 2018 asking for instructions on how to do a return. No resp... Terrible customer service. I have contacted customer service five times since December 22, 2018 asking for instructions on how to do a return. No response other than the automated email. Read more

S Fredericks

★
I wish I had read the Bombas reviews...
I wish I had read the Bombas reviews before I ordered my whole family socks for Christmas on 11/19. The socks finally arrived on 12/4 and items were m... I wish I had read the Bombas reviews before I ordered my whole family socks for Christmas on 11/19. The socks finally arrived on 12/4 and items were missing. I immediately sent an email to customer service because they do not accept phone calls. I got the auto reply that they would get to me as soon as they could. I waited and on 12/16 sent another request. Same canned response. I figured after new years it would be easier to get help. Wrong! My third attempt to get this corrected was futile. To top it off, my husband does not care for the socks I bought him and wants me to return them but I can't even get them to respond to my missing order let alone get instructions on making a return. I have no choice but to call my credit card company and file a claim to stop payment which I am going to do today. I feel so duped. I NEVER buy anything based on a radio ad but I heard their ads and they seemed genuine and I like their policy of giving one pair away for every one sold. However, their customer service is the worst I have ever experienced with an online order. I have wasted too much time trying to get a resolution to my situation. I can not recommend this product based on my recent experience which doesn't seem to be an isolated case. Read more

Marcia

★★
No return label provided
I received my order in a timely fashion and the quality of the socks is great. However I ordered a medium pair and a large pair and the medium pair ne... I received my order in a timely fashion and the quality of the socks is great. However I ordered a medium pair and a large pair and the medium pair needs to be returned. BUT Their site says they have a return policy - but how the he!! do you get a label to return items. You need to e-mail them and wait for a reply. How archaic a system is that. Most companies provide a return label with the order or you can easily print one out from the companies site - but not Bombas. Your socks are great but as other reviews say - your customer service sucks and will be your undoing. Read more

Frances Clark Collins

★
NO CUSTOMER SERVICE AND STUCK WITH WRONG ORDER
I ordered 8 pairs of socks(variety pack) and received 6, with three pairs being wrong sizes and wrong socks and the other three pairs were all the sam... I ordered 8 pairs of socks(variety pack) and received 6, with three pairs being wrong sizes and wrong socks and the other three pairs were all the same. I've sent emails and called and everything is automated and I can't get ahold of anybody to return the socks. On top of this, I've already been billed $98 for the WRONG order. It's now been three weeks and I've not heard from anybody. I've ordered socks in the past but will never order again. Read more

Tammie Cochran

★★★★
Refer a friend/bad customer review
I was excited when I saw that I could refer a friend and get two free socks in return. My friend bought a pair of socks and I got nothing that was pro... I was excited when I saw that I could refer a friend and get two free socks in return. My friend bought a pair of socks and I got nothing that was promised in return. They do not email back or anything. Edited:They can send emails with advertisement but they can't send emails responding to my questions and purchases. EDIT:They responded in two days and worked everything out. They are just backed up from Christmas season. Read more

Zack H.

★
DROP THE BOMBAS
DROP THE BOMBAS! Horrible customer service, unbundled socks arrived (fewer than ordered) and cannot get anyone to return emails. They do not even have... DROP THE BOMBAS! Horrible customer service, unbundled socks arrived (fewer than ordered) and cannot get anyone to return emails. They do not even have a working customer service phone line, refer you only to online help. It is not worth the aggravation, many other sock companies out there with much better customer service. Bombas, way out over your skis, don't promise what you cannot deliver! Read more

kelly sheehy

★
Don't order these socks!
I too ordered socks for a Christmas gift. I ordered 2-4packs (8 pairs) of the Christmas dress sock and received a 6 miscellaneous pairs and sizes that... I too ordered socks for a Christmas gift. I ordered 2-4packs (8 pairs) of the Christmas dress sock and received a 6 miscellaneous pairs and sizes that were nothing that I ordered. I have e-mailed and tried to call but phones are not working. I'm starting to think I was scammed! I've ordered in the past and loved their socks but never again. They can't even return an e-mail as to how to return the socks. The worst part is I've already been billed for them. Very poor customer service. Read more

Tammie Cochran

★
Horrible Customer Service
I will admit, the socks are great, but the customer service is awful. I had a problem with a Christmas gift and could not find a phone number, there w... I will admit, the socks are great, but the customer service is awful. I had a problem with a Christmas gift and could not find a phone number, there wasn't a packing slip for a return...nothing. I sent a message online, got a standard response on how important I am as a customer, then...nothing. Crickets. I am extremely disappointed. Read more

Cyd

★
Ordered because of the give away
Ordered because of the give away, buy one and a homeless shelter gets a pair. Wanted that to be a part of my gift giving. I received my order and size... Ordered because of the give away, buy one and a homeless shelter gets a pair. Wanted that to be a part of my gift giving. I received my order and sizes are weird, especially kids. I need to make a return and cannot get through to anyone. Not to have a refund policy listed online that customers can follow is ridiculous. It's as if I have to speak to someone to get "permission" to make a return. Their return policy says they just want everyone to be happy but no instructions for returning. Being "too busy" is no excuse, Don't worry, if we have anything to say about it you won't be too busy in the future. Has anyone verified that they really donate? Read more

Debbie Cascio