Carhartt Returns Policy

★
Non existent refund
Currently waiting almost a month later for a refund. Return was received by Carhartt on the 25th February. Poor communication. Escalated to Paypal.... Currently waiting almost a month later for a refund. Return was received by Carhartt on the 25th February. Poor communication. Escalated to Paypal. Read more

DAVID REED

★★
Love Carhartt but the shipping and...
Love Carhartt but the shipping and returns with Narvar make it too big a hassle to order online. Even if they make a mistake it is on you to go to a W... Love Carhartt but the shipping and returns with Narvar make it too big a hassle to order online. Even if they make a mistake it is on you to go to a Walmart or Kohls to return. From now on if it is not in a store or on Amazon I am done with them. Read more

Scott Davis

★
Took over a month to receive my refund on a return
Bought over 200.00 in gifts for family. Returned them via mail the end of December. Received notification that the return was received on 1/9/2025. I ... Bought over 200.00 in gifts for family. Returned them via mail the end of December. Received notification that the return was received on 1/9/2025. I made multiple inquiries and they said they were behind with returns. I didn't get my refund until 2/12/2025! Never buying from them again. Read more

joanna mcconnell

★
Getting a refund from the UK team is like pulling teeth
Getting a refund from the UK team is like pulling teeth. My emails were ignored and I had to call them to get them to acknowledge the return request. ... Getting a refund from the UK team is like pulling teeth. My emails were ignored and I had to call them to get them to acknowledge the return request. It's almost been two months and still no refund. Sick of chasing them up. Appalling customer service from the UK team. Also disappointed by the quality of the garment. I'd expect a fast fashion hoodie to start pilling and shedding right away but not Carhartt. Read more

Di

★
Terrible service regarding returns and...
Terrible service regarding returns and refunds. I returned a top on 28th December and still no refund or acknowledgent of the return. I phoned and was... Terrible service regarding returns and refunds. I returned a top on 28th December and still no refund or acknowledgent of the return. I phoned and was told they don't issue an acknowledgement for returns and refunds take up to 21 working days. They also don't offer an exchange sevice. Won't be using them again. Read more

Mrs. Julie Moulton

★
Return / Refund
This companies return/refund timings are crazy which makes it unreasonable to want to purchase items due to there sizing inconstancies. If you want to... This companies return/refund timings are crazy which makes it unreasonable to want to purchase items due to there sizing inconstancies. If you want to try something you have to wait up to 21 days for them to receive at the item from there UK hub to Holland, then another 14 days to process a refund! Not a great setup for a premium well known brand, will not be ordering anything from them in the future. Read more

Lee

★
Horrible customer service
Horrible customer service. First it took over 5 weeks to receive a jacket. Once received, it didn't fit. They would not accept a return because they s... Horrible customer service. First it took over 5 weeks to receive a jacket. Once received, it didn't fit. They would not accept a return because they said shipping costs would be too much for them. So I'm stuck with a jacket that doesn't fit. I would NEVER buy from this company again. Read more

Frank Bialas

★
Still waiting for refund...
Received email from Carhartt on January 3 that return was received. It's January 16 & still no refund to my credit card. Ridiculous!!... Received email from Carhartt on January 3 that return was received. It's January 16 & still no refund to my credit card. Ridiculous!! Read more

G Bozman

★
GOOD CLOTHES, BAD CUSOTMER SERVICE REPS
SPOILER ALERT: GREAT CLOTHES BUT HORRIBLE CUSTOMER SERVICE REPS! I contacted Carhartt about a defective zipper on a pair of pants. I was directed to s... SPOILER ALERT: GREAT CLOTHES BUT HORRIBLE CUSTOMER SERVICE REPS! I contacted Carhartt about a defective zipper on a pair of pants. I was directed to send it in for an evaluation. I was told in writing that the entire process from evaluation to repair/return/replacement would take 10-14 days. Carhartt received my pants on November 26,2024 (signed for by "Brian"). Finally on January 3rd I called Carhartt and got absolutely nowhere with there customer service person (please please please switch back to U.S. based representatives that aren't locked into a script). After nearly 25 minutes (2 minutes of actual conversation and 22 minutes of waiting on various holds), I disconnected and tried the chat. The CSR said that they had just submitted for replacement during our chat and that I would receive the replacement pants in 10-14 days (not holding my breath). The CSR couldn't/wouldn't shed any light on why it took my calling to get things moving or what the reason was for the delay. I've been in the trades for nearly 30 years and this makes me second think my allegiance to Carhartt. Read more

James

★
Awful customer service
Awful customer service. Still trying to get an exchange done from October. Even had to pay $28 to ship back the return. Extremely disappointed with Ca... Awful customer service. Still trying to get an exchange done from October. Even had to pay $28 to ship back the return. Extremely disappointed with Carhartt. Read more

T Chambers

★
Jacket arrived ripped
Jacket arrived ripped. Spent a couple days giving them information for the to tell me to return it and buy a new one. This means I'll pay the shipping... Jacket arrived ripped. Spent a couple days giving them information for the to tell me to return it and buy a new one. This means I'll pay the shipping twice because their quality control is so bad they can't notice a ripped jacket Read more

Aron Hogan

★
Shipping options should be limited to...
Shipping options should be limited to what the company can actually achieve. I ordered a single item and opted to have the “next day shipping” added, ... Shipping options should be limited to what the company can actually achieve. I ordered a single item and opted to have the “next day shipping” added, which provided an estimated delivery of two days from the day of order. After 3 days the item still had not even shipped (tracking number showed that the courier did not even have the package as of the third day after ordering. When I contacted customer service all they could do was refund the shipping costs. When I asked for a cancellation, I was told they couldn't cancel because the order was “out for delivery”. When I screenshot the tracking number showing the item had not even left their facility yet, their answer was “yes it did”. So basically now I have to wait for item to arrive and then return it and wait for my refund.... Never again will I purchase anything from carhartt. This item was going to be a special gift to my daughter for her birthday. Which I had to drive 1.5 hours to pick up a different gift for her, because well the original gift I picked out never arrived (thanks for the time waste carhartt). I am replacing my carhartt summer and winter bibs as well as my carhartt jackets with something new, these experiences are a great reason to try new brands. My suggestions to company: -limit shipping options to what you can actually achieve -empower customer service reps to cancel and refund orders when appropriate (ie: when you don't even attempt to ship an order out on time) Read more

Charles DeLella

★
Do not buy from Carhart
I will never buy anything from Carhart again. Returned a jacket 2 months ago (they confirmed receipt of it), still no refund. I used to love their pro... I will never buy anything from Carhart again. Returned a jacket 2 months ago (they confirmed receipt of it), still no refund. I used to love their products, first time I have had to return something. Very shortly I will be seeking legal advice. Read more

Michael Ruddick

★
Buyer beware (if you need to return you may be left out of pocket)
I bought clothes on 28th September -returned them on 29th September, followed up on Royal Mail website which confirmed they were received on 6th Octob... I bought clothes on 28th September -returned them on 29th September, followed up on Royal Mail website which confirmed they were received on 6th October. I have called 3 times asking if I will receive any sort of conformation and when I can expect to receive my refund. I also e-mailed the website but was told this was Europe and I needed to contact UK. I am now on working day 29 and predictably the refund has not been issued within 28 working days as I was assured of on the 3 separate calls. I won't be buying from Carharrt again. I am amazed their customer service is so bad for what I assumed was a premium brand. Read more

Consumer

★
Inconsistent sizing bought the same...
Inconsistent sizing bought the same size 180$ pant and one is 3” longer in length. Company won't take return or exchange.... Inconsistent sizing bought the same size 180$ pant and one is 3” longer in length. Company won't take return or exchange. Read more

Christopher Kuchta

★
If I could give zero stars I would
If I could give zero stars I would. I sent a return back over two weeks ago. I have sent three emails to see if received and had not one reply back. I... If I could give zero stars I would. I sent a return back over two weeks ago. I have sent three emails to see if received and had not one reply back. I called the customer service line, and they told me to just wait to hear something. I have never had such bad customer service anywhere else. Will definitely be taking this further and will never use Carhartt again. Read more

customer

★
Placed the order two weeks before the...
Placed the order two weeks before the event, guess what, 3 weeks still ON ITS WAY. Contacted the Carhartt, sorry, you have to wait, and only when you ... Placed the order two weeks before the event, guess what, 3 weeks still ON ITS WAY. Contacted the Carhartt, sorry, you have to wait, and only when you got the item, then you can return it to get your money back. NEVER Come back again. Read more

Miao Zhao

★
Rubbish customer service ...
The employees in the Cannock outlet store that served us Saturday , were rude and disrespectful they had no time for us when we were making the purcha... The employees in the Cannock outlet store that served us Saturday , were rude and disrespectful they had no time for us when we were making the purchase I returned to the store to return the item where they stated that we were unable to return anything due to company policy. I explained why I wanted to return it and she said she was the manager and was there on the day i never saw her at the time we were there , either way she couldn't do anything unless it was faulty I pointed out that there was a pull as small as it was on the item in question but apparently it was not deemed faulty enough then to issue me with a refund and her head office would “kick her head in” great turn of phrase but I would avoid in all honesty purchasing from this company they don't care about customers just the money they can squeeze out of you not at all impressed the way you treat customers I had great service from all the other stores at the outlet today and parted with a lot of money but needless to say we won't be wanting any more products from a dishonest company like carhartt Read more

Stand on

★★★
Trash online customer service
Feb 29/24 - Trash online customer service. Bought a vest on Amazon and after a few months there was a factory tear. They asked me if I requested a ret... Feb 29/24 - Trash online customer service. Bought a vest on Amazon and after a few months there was a factory tear. They asked me if I requested a return from Amazon, I said no it was over 60 days, never got a response back. Replied to my own email chain twice, now im just having a conversation with myself because Carhartt doesn't want to respond. Very heart breaking, I've been a loyal Carhartt customer for 14 years. A factory tear is well within workmanship warranty. And please don't tell me to call a 1800 number. Just answer my email about whether you guys care about your product line and customers. March 8/24 - Carhartt reached out to me and asked for me email and item information March 2. I responded back to their email and never got an answer again. This is typically the trend im seeing. They pretend to care and reach out, then ghost you after you respond. This is very unprofessional. Stop pretending that you care when you don't. You're just trying to protect your image and brand, not your customers. April 22/24 - Carhartt reached out and sent me a new replacement vest. Thank you for your efforts Read more

Eric

★
Avoid Carhartt and USA online retailer, greatvipmarkets.com
Beware of ordering from this company, particularly greatvipmarkets.com in USA. Ordered online and Wrong size was sent and we were told we had to pay t... Beware of ordering from this company, particularly greatvipmarkets.com in USA. Ordered online and Wrong size was sent and we were told we had to pay to return the item (expensive as to USA) which was sent in error by them. Negotiating a tiny refund by way of compensation took numerous emails answering ridiculous questions. Appalling customer service Read more

Sandy T

★
Carhartt WORST customer service
Carhartt has the WORST customer service I've ever dealt with. I order from many, many different vendors. Never again will I order from Carhartt. This ... Carhartt has the WORST customer service I've ever dealt with. I order from many, many different vendors. Never again will I order from Carhartt. This particular problem was with a return. They refused to send me a Return BC and also refused to give me the return address to allow me to return & insure the item ($150). They continually lied to me (8 times!) via email/phone) that they would send a Return Label. Difficult to understand with their accent. My credit card company took over with them but still action was very slow. If I could, I would give them "No Star." Read more

Cindy Haynes

★★
I purchased what I thought was a...
I purchased what I thought was a quality product and spent 45 US dollars on very nice looking reversable belt - (black /brown) it was just over the 90... I purchased what I thought was a quality product and spent 45 US dollars on very nice looking reversable belt - (black /brown) it was just over the 90 day return policy for the store and Carhartt customer service was not interested in helping for an exchange or even a discount on a new belt , I even mailed them the receipt/ seems quality is not their forte anymore- I gave them many chances before I wrote this review - nice looking belt , but manufacturers quality was terrible, should have just bought store brand Read more

Joseph R Walsdorf

★
Bought a jacket last year
Bought a jacket last year, hung it up with the rest of my jackets for the summer and it now has off coloring all over the jacket. I sent it in for “re... Bought a jacket last year, hung it up with the rest of my jackets for the summer and it now has off coloring all over the jacket. I sent it in for “repair” they sent me a letter saying they couldn't repair my jacket with a letter saying they can't repair it, they sent it back 4 days later. I don't even believe they tried or cared. They said they sent a 15% off coupon in my return but there wasn't even that!!!! Not that I'd ever pay another dollar to this company. They don't stand behind their products at all. Read more

K S

★
Wrong item sent TWICE. Horrible customer service.
I ordered 3 pairs of gloves.. all the same style & size as gifts for friends who love this company's products. I was sent 2 pairs of the wrong glove &... I ordered 3 pairs of gloves.. all the same style & size as gifts for friends who love this company's products. I was sent 2 pairs of the wrong glove & the wrong size. I phoned customer service & the agent argued that they were the same glove. Then she told me that I would have to return the wrong gloves & reorder, but that I would now have to pay the non-sale price. After repeated requests to talk to a supervisor, I was connected. She told me that yes, I would return the incorrect gloves & reorder, but she would honor the sale price I paid. She was supposed to call me back within an hour. That was 6 days ago & I never got a call back, but did get a return label. The next day, I spoke to a very helpful agent who put in a replacement order for the correct gloves. The package arrived today with 3 sets of men's boxer shorts! This is a very bad customer experience & a horrendous reflection on this company. I have no faith that this situation will be corrected. Read more

E. S.

★
HORRIBLE EXPERIENCE
I would rate this company 0 stars if I could. I received a jacket that looked different than what it looked like online and also it was the incorrect ... I would rate this company 0 stars if I could. I received a jacket that looked different than what it looked like online and also it was the incorrect size. I ordered a 2XL and I received a 4XL. Before I bought the jacket, I looked at their return policy and it said that you can return within 30 days of the delivery as long as it's not worn. The person I was in touch with via email (Lina Sandoval) told me that it would be very expensive to do a return and that I would have to pay for the shipping and it would take them a LONG time to do the return. So they asked me to keep the item and they'd refund me the 15% on the item. So now I have a jacket that can't be worn and I lost money. Do not order from this site!!! Read more

Danielle Landon

★
Refund after return a joke!!
I ordered two pairs of work trousers for my partner, they took 3 weeks to arrive, as they were quite expensive we waited rather than purchasing any ot... I ordered two pairs of work trousers for my partner, they took 3 weeks to arrive, as they were quite expensive we waited rather than purchasing any others. When they arrived they were too big around the waist so I promptly returned them on 06/06/23 I am still waiting for a refund, I have called them up to complain and see when I would get my refund, the first time they said it was received at their hub in the uk and when it arrives in Europe at their main hub, my refund will be processed, so I waited... I called back this week to be told it still hasn't arrived in Europe. So I had to email over my proof of return from the post office that was a week ago and still no refund this is an absolute joke of a company! Read more

Del Reynolds

★
being waiting for a refund for a large...
being waiting for a refund for a large order. sent return on the 20th April. Told they received 22nd. its now 24th May. Contacted 3 times and told it ... being waiting for a refund for a large order. sent return on the 20th April. Told they received 22nd. its now 24th May. Contacted 3 times and told it takes 21 business days to refund and as there was 2 bank holidays in Uk plus 2 extra in Holland it will take til the 29th of May maybe longer.. Uk Trading law states no longer than 14 calendar day to issue a full refund.. loved this brand once. It like there customer service is going out of there way not to be helpful.. Please Please don't use Read more

Alice

★
BEWARE! Do Not Order from their website!
I ordered a jacket on 3/25, and originally it said it would arrive in a few days. Then after paying it says it won't arrive until 4/1 (after I leave f... I ordered a jacket on 3/25, and originally it said it would arrive in a few days. Then after paying it says it won't arrive until 4/1 (after I leave for my trip that I bought the jacket for.) I try to cancel immediately since website says you can. Customer service says I need to wait until item arrives to return. Then on 4/1 it is marked as delivered but no item on site. It's now been 3 weeks and no item. I've contacted customer service 3 times and no one will help. They just say “ask your neighbors if they have seen it”.... They have charged my card for an item I have not received. I ended up buying the jacket from Amazon and got it on time for my trip (arrived in 48 hrs). But the customer service from Carhartts website is horrid. Please stay away... love the products but the experience has been very unpleasant. Read more

Ashley Hauser

★
I bought the Detriot jacket in February...
I bought the Detriot jacket in February with the two way ykk slider on from a London authorised shop. Terrible ! Can't close it as the two sliders do ... I bought the Detriot jacket in February with the two way ykk slider on from a London authorised shop. Terrible ! Can't close it as the two sliders do not match up . I've been advised to put a riri two way slider on by a specialist zip co in London and that's going to cost £40. Why do you make these jackets knowing the zips are going to cause issues . I know friends who have returned them for this reason . Only reason I don't want to return it is that you have stopped making it in the two way zipper style . I am annoyed I have to spend the extra money to get the jacket to work . Are you going to assist ? Read more

mr loonat

★
30 Days For Refund - RIDICULOUS!!!
Ordered an item online, but had to return it as the longsleeve tshirt was stupidly too long...pike a bleeding dress! So Carhaartt take approx. 30 days... Ordered an item online, but had to return it as the longsleeve tshirt was stupidly too long...pike a bleeding dress! So Carhaartt take approx. 30 days (21 working days) to make a refund. What a joke!! Amazon, who also stock Carhartt clothing, will refund once an item is in the post back to them. Waiting 30 days for a refund is ridiculously excessive...GET A GRIP CARHAART - THIS IS NOT LOOKING AFTER YOUR CUSTOMERS!!!! I won't be ordering any more Carhaartt clothing!! Read more

john ridd

★★★★★
Excellent Customer Service
I purchased a product that was missing an item (my fault when I bought it). They replaced the product after showing pictures and receipt within a week... I purchased a product that was missing an item (my fault when I bought it). They replaced the product after showing pictures and receipt within a week. I will be a return customer with Carhartt! Read more

Erik Maertz

★
Beware - slowest refund ever
Beware, their website glitched and three hoodies bought and processed and paid for, told by customer service within minutes of orders all going throug... Beware, their website glitched and three hoodies bought and processed and paid for, told by customer service within minutes of orders all going through to simply return two no problem. Did this, sent proof and by consumer law it states refund should be given within 14 days, over a month on we are still waiting and still being given excuses. We won't buy from them again. Read more

john windibank

★
If I could give them a 0 I would
If I could give them a 0 I would. Made a huge corporate order and had enough carhartt points to order my father in law a jacket for Xmas. Long story s... If I could give them a 0 I would. Made a huge corporate order and had enough carhartt points to order my father in law a jacket for Xmas. Long story short, redeemed the points, received a $100 gift card and a $50 coupon code. Used both to order the jacket plus payed outstanding amount in my visa. The first time I placed the order I red the size chart and realized 10 minutes after I placed the order that I maybe should have sized down. Called them, they wouldn't, said I had to cancel the order. I did. Took my two weeks 4 phone calls and 4 hours on the phone to finally get my gift card and coupon code back. Jacket arrives two weeks late for Xmas. Size chart completely off, too small. Sent back for the size larger. They received my return almost two weeks ago. Have no intentions of ever returning me my money.. hoping I forget about it? Phone first time, guy said he promised I would have my money back by Tuesday. Phone again today, an hour on the phone, told to wait 3-5 business days for an answer? Answer to what? You have the jacket for two weeks, give me my money back!!!!! I'm furious, this company needs to be reported. NEVER purchase anything online. Read more

Amy Molde

★
I will never in life order from Carhart...
I will never in life order from Carhart again, I placed an order needed to return the order now I used ups tracking shows delivered but Carhart say s ... I will never in life order from Carhart again, I placed an order needed to return the order now I used ups tracking shows delivered but Carhart say s they never received the items I have been fighting with them for a month I'm taking this to the bbb and disputing with my bank I'd advise anyone they are crooks I will see how many other people they do this too Read more

Dori

★
Horrible customer service
Order #0226365983. Ordered item on 12/2 as they have Tall sizes and their info said est. delivery 12/5, this was changed to 12/7, I have screenshots o... Order #0226365983. Ordered item on 12/2 as they have Tall sizes and their info said est. delivery 12/5, this was changed to 12/7, I have screenshots of these dates. No big deal, just need by 12/9. First received email 12/7 saying item hasn't even shipped yet. Received no other email before 12/7. Called customer service and they had no idea when I would get item and they refused to let me speak with a Supervisor the first time I called. They let me talk to one the second time, asked her why they couldn't expedite the order and she said they can't do that either. Told them to cancel order and she said they can't cancel an item once its ordered even though it hasn't been shipped yet(really), said it would be shipped to me then I have to return it while you charge my account and now I have to wait for a refund to my account. That's bull crap that you can't cancel an order that hasn't been shipped or pulled yet. I really needed this for my hunting trip. Really disappointed. I've worked shipping desks before around 15 years ago and we were able to cancel any order as long as it had not been put on a delivery truck. Hard to believe in this day and age that your company can't cancel an order that hasn't even been pulled yet. Truly disappointed. Read more

Okie Sailor

★
ORDER NUMBER: 1078989269998
Absolutely worst customer service I have ever deal with!!! This was my first and last buy of Carhartt product!!! Instead of Carhartt you should call y... Absolutely worst customer service I have ever deal with!!! This was my first and last buy of Carhartt product!!! Instead of Carhartt you should call yourself “Excuses” don't bother with this overpriced crap and them sh* t customer service. I hope you will bankrupt. I will never buy anything from this company again. F* ck you!!! EDIT!!! This gets even better! Frozen money! Our returns policy is that your refund can take up to 21 working days from receipt in our warehouse to be processed and refunded, and you will receive a confirmation email of receipt. Under normal circumstances, we expect your return to get back to us within 21 working days and then it could take up to 14 working days from then to process. Read more

Baxter

★
WORST return experience EVER
WORST return experience EVER! Two months later and I have still not received my new product!... WORST return experience EVER! Two months later and I have still not received my new product! Read more

harley bryant

★
Absolutely terrible
Absolutely terrible! DO NOT BUY! I spent €50 on 2 white t shirts! With the high price I expected a high quality. However I was left disappointed, as t... Absolutely terrible! DO NOT BUY! I spent €50 on 2 white t shirts! With the high price I expected a high quality. However I was left disappointed, as the shirts were thin and see through! I emailed the customer service about a return as the website said there was supposed to be a return label in the package. However I was told returns from Ireland aren't free. So I would have to pay even though it wasn't my fault I had to return it. The cost of returns would be the price of one of the shirts! I argued with them and was given the same copy and paste each time! Worst customer service I've ever experienced! Took 3-4 days for each reply! I'm disgusted and disappointed that I have wasted €50! Read more

JM

★
Extremely frustrated and disappointed...
Extremely frustrated and disappointed with this company, and its customer service. Returned a partial order in May 2021, which was supposedly lost. My... Extremely frustrated and disappointed with this company, and its customer service. Returned a partial order in May 2021, which was supposedly lost. My husband contacted customer service and was unable to get through, so sent an email. No email reply was received. We used the online chat, twice. The first time we were told it was our error, as the items being returned should have had 2 separate labels, and that was the reason for the package being lost. We were only ever provided 1 return label, and followed the process for return that we were advised of. My return tracker had shown the arrival of the package at its destination months ago. We were told a refund would be processed in 48 hours. That was in February 2022, and we still do not have a refund. Contacted the online chat for assistance again, since customer service by phone or email is not helpful, was told they would look into it and get back to us in 2 business days. This representative even provided their specific email. This was in early March 2022, I've emailed the representative twice since and still do not have a refund. This is ridiculous, and plain dishonest at this point. Carharrt received the return, and is refusing to provide the refund for the product we no longer have. We will never purchase from here again. Read more

Lisa Petherick-McEvoy

★
ORDER LOST - STILL WAITING ON REFUND
I ordered a jacket for my boyfriend for Valentine's Day. When the delivery day was a few day's past I reached out to the support line to see where my ... I ordered a jacket for my boyfriend for Valentine's Day. When the delivery day was a few day's past I reached out to the support line to see where my order was. They then informed me that my order was lost and that I needed to reorder. They gave me a 10% promo code for the inconvenience (that ended up not working) I had contact them again for a code that works. The jacket finally arrived and was unfortunately was too large. I returned it on February 28th. It is now March 7th and I haven't received my return. It said in the email that refund would be issued as soon as the return label was created. This has been such a headache. Save your time and go to a reliable company. Read more

Julie Stonerock

★
No refunded processed since 23rd of...
No refunded processed since 23rd of December. They say on their website “ It can take up to 21 business days before your return has been processed” bu... No refunded processed since 23rd of December. They say on their website “ It can take up to 21 business days before your return has been processed” but when you contact them they suddenly say it's 21 days plus 14 days and then even though your item was returned it means nothing cause apparently it still has to go to Netherlands. Only replied to one of my emails then ignored all others. When I call they keep telling it will be sorted shortly. Still waiting for £143 refund after nearly 2 months later. DO NOT BUY. Read more

Marta

★
DO NOT BUY FROM CARHARTT ITS A SCAM
DO NOT BUY FROM CARHARTT ITS A SCAM, THEY ARE NOT A LEGITIMATE COMPANY YOU WILL NEVER SEE YOUR MONEY AGAIN WHEN YOU RETURN GOODS AND MANY CUSTOMERS NE... DO NOT BUY FROM CARHARTT ITS A SCAM, THEY ARE NOT A LEGITIMATE COMPANY YOU WILL NEVER SEE YOUR MONEY AGAIN WHEN YOU RETURN GOODS AND MANY CUSTOMERS NEVER EVEN RECEIVE THE GOODS ORDERED TO BEGIN WITH!!!! This company is ripping off customers, taking money from unsuspecting customers and then never refunding them. They fob you off with its 21 days and then a further 14 days and you will NEVER get your money back unless you go to the Ombudsman. They should be closed down!!! Please heed the appalling reviews Read more

Liz Rowan

★
Borderline criminal
Borderline criminal - I ordered a jacket, which was the wrong size. I sent it back following the return guidance. I was assured that a refund would pr... Borderline criminal - I ordered a jacket, which was the wrong size. I sent it back following the return guidance. I was assured that a refund would process in 21 days and be back on my card, so I went ahead and ordered the correct size. Now, it's been more than a month, and I am out the cost of TWO jackets; no refund on the first order and no product on the replacement. Read more

PR

★
Never again
I bought half a dozen items for Christmas gifts and wanted to return a sweatshirt. Followed the convoluted instructions, photocopied the 3 return slip... I bought half a dozen items for Christmas gifts and wanted to return a sweatshirt. Followed the convoluted instructions, photocopied the 3 return slips and affixed to the outside of the box. Unfortunately for me, there were no local UPS drop off points so had to drive half an hour to nearest one. The shopkeeper would not give me any kind of receipt or acknowledge the return by giving me a signature to say I had left the parcel with him. In fact, he was so disinterested that I decided not to leave it and on my return contacted Carhartt. To be fair, they did respond to my emails but not with any constructive advice, only that could return the parcel to either their shops in London or Manchester (240 mile round trip) or return to the drop off shop again. I could have driven further to another UPS drop off point but was loathe to do this after the first unsuccessful attempt. I asked Carhartt for alternatives but they were unable to provide any. So I am unable to send the sweatshirt back without incurring further time and trouble. I am a bit surprised that returning an item to such a large company is as complicated as it is. So I will take it on the chin and the old man can wear it instead and I will not ever be buying from Carhartt again. Read more

Alison

★
Returned an item as wrong size
Returned an item as wrong size. Tracked the return and it was received by Carharrt two weeks ago. Contacted them about the refund and was told that it... Returned an item as wrong size. Tracked the return and it was received by Carharrt two weeks ago. Contacted them about the refund and was told that it had arrived but will take up to 21 working days to send the refund. My money sitting in their bank account instead of in mine. Awful service and will not purchase from them again. Read more

J Ross

★
Anti- American, Anti-God Company
If possible I would give negative review. This company is owned by a nazi ( MV) who has disdain for customers and employees. I will never, ever buy pr... If possible I would give negative review. This company is owned by a nazi ( MV) who has disdain for customers and employees. I will never, ever buy products from a worthless POS nazi company. I hope all your employees quit and find a real job with a good company. I hope your company goes out of business and all you nazis move out of this country and never return lowkife! Read more

Jon Snow

★
Unbelievably poor service
Ordered a shirt in November. No confirmation email so I had to contact them to have it confirmed, arrived about a week later. When it arrived it was w... Ordered a shirt in November. No confirmation email so I had to contact them to have it confirmed, arrived about a week later. When it arrived it was way too big so sent it back for a refund. Confirmation of return from royal mail on 14th December that it had been received by Carhartt. Had heard nothing almost a month later so got back in touch. Several emails later they were claiming it was still on its way back to them (in between a random email which was meant for another customer!!!). Ended up calling them. Turns out it's been sitting in their UK warehouse for three weeks and will need to returned to their main depot in Europe before a refund will then be processed which will take ANOTHER 21 WORKING DAYS. Meaning that from day of return to actually getting my money back will be over 2 months!! Unbelievably bad service on such a huge number of levels. Avoid at all costs! Read more

David Mch

★
I had some trousers brought for me for...
I had some trousers brought for me for Christmas. I worn them Christmas Day to find their was a hole in them. I took them in to the Cannock outlet sto... I had some trousers brought for me for Christmas. I worn them Christmas Day to find their was a hole in them. I took them in to the Cannock outlet store, she told me without my receipt and tags I cannot return them. I told her I will find the receipt and bring them to her the next day. The next day I went into the store with the receipt and tags and she told me the trousers looked washed and worn, even though she seen them the previous day and she said I could take them back with the receipt. She was very rude and told me she believes I've washed them and worn them for the trousers to have a hole in, even though it was caused by bad manufacturing. She was really rude and spoke down to me like I was the reason the hole was caused by me. Not happy with the service or the product. Read more

Jessica Silva

★
Terrible return experience
Do not order from Carhartt. Wanted to return a jacket and followed their instructions of the return process. The parcel got sent back to me once and i... Do not order from Carhartt. Wanted to return a jacket and followed their instructions of the return process. The parcel got sent back to me once and is on its way back to me after a second apparent failed return attempt. It's been 3 months since I've ordered the product and still have not been able to return it. I have received better customer service from smaller brands and even gotten a refund from a store who just told me to keep the items. Customer service was not helpful in my returning process. This is ridiculous. Carhartt does not deserve its reputation with such bad customer service and return policy. Read more

jw

★
This company needs to take some notes...
This company needs to take some notes from Moen. Customer service is offal. I have waited for return label to have 8 defective zippers repaired on my ... This company needs to take some notes from Moen. Customer service is offal. I have waited for return label to have 8 defective zippers repaired on my husbands jeans for over a month and a half. Needed replacement jeans in the mean time. They had supposably been out of stock. Spent hrs and hrs on the phone for assistance. To only be put on hold. I finally hung up called back. Amazingly they then had the jeans. Put on hold again for another 30. They told me they where going to compensate me for my time. The manager was going to email me with the credit. Went to place another order and use the credit to purchase more products. mind you the credit wouldn't have covered a third of it I received nothing. Called back again sat on the phone for 45 min waiting. Finally hung up. This company is offal. Your company is nothing if you have no customers. I'm contacting the BBB. Defective product and por customer service Read more

Jennifer Kearns

★
My son purchased boots from Mark's Work...
My son purchased boots from Mark's Work Wearhouse in Canada and after 6 months the stitching on one of the boots gave way. Was told we needed to deal ... My son purchased boots from Mark's Work Wearhouse in Canada and after 6 months the stitching on one of the boots gave way. Was told we needed to deal directly with Carhartt. Contacted Carhartt and did what they asked me to do. After a week heard nothing so I called back and spoke to another individual who said that he would have to send an email to the head office. I waited another week and called back and spoke to a third person and was put on hold for about 10 minutes. She came back and said what they could do for me was I could buy another pair of boots from them at a discounted price and then they would reimburse for what the boots cost. I agreed and she took my credit card information and then put me on hold again and said that she needed to start the reimbursement process. She then came back and told me that they couldn't reimburse me because I didn't buy the boots from their website. I then told her to cancel my order as I wasn't going to pay for another pair of boots and she said that she would. About 10 minutes later I received an email advising me that the order had been placed and my credit card had been charged and that I couldn't stop the payment. I called back to Carhartt and spoke to a 4th person who told me that there was nothing they could do to stop the shipment and that the third person I spoke to was new and did not know the process. I was told that once I received the boots I could return them to Carhartt and that I would have to wait 35 to 40 days before I could get my money back. I have a feeling that I will never get my money back since I am from Canada and not the US. I will never purchase anything from Carhartt again as they do not back their products and when you have a defective product and expect to get a replacement and not have to pay anything they tell you if you want the product you have to pay for it. They are a scam of a company and I wouldn't recommend anyone to purchase any of their products Read more

Pat Bischler

★
Beyond horrible experience
Beyond horrible experience. Ordered some Carhartt pants through expertvoice. The sizes run a little small so I called Carhartt and requested a return.... Beyond horrible experience. Ordered some Carhartt pants through expertvoice. The sizes run a little small so I called Carhartt and requested a return. I returned them as instructed with a letter requesting the size needed and received the same exact size back. Then returned again but didn't hear anything for a month. After calling I had to provide proof that I returned the second pair. Was on the phone 5 times over the course of two months and still have no pants to show and no refund. No communication, don't keep notes on issues, don't follow through with customers, long wait times on hold. Absolutely worst experience with a company and I will not buy Carhartt from now on. Read more

Chris Phillips

★★
Poor Returns Process.
Ordered two jackets for my fiancé's birthday. Used the size guide for reference, measured my partner as we'd not ordered from this brand before. Meas... Ordered two jackets for my fiancé's birthday. Used the size guide for reference, measured my partner as we'd not ordered from this brand before. Measurements on the website do not match the measurements of the products, so the size guide is a complete waste of time. Obviously had to return the items. Firstly, they don't offer an exchange, which meant we had to create a second account so we could still get the new customer discount on the replacement items. Second, posted items back on 15/10/2021, they received it back by 18/10/2021 at their UK warehouse, but that doesn't mean I get a refund, why? Because the items aren't back at the despatch warehouse, which shouldn't be the customers problem, it's poor operations for an international brand. Have been informed that my refund may take up to 30 days and that's just for it to be processed, bank will then take 7-10 working days. The most archaic, and poor returns policy and process I've ever encountered, and I've worked in multi-channel businesses for thirteen years. Will never order from this brand again, and certainly won't be advertising them on my socials. Update: 31/10/21 Still no refund, and the replacement items shrunk on the first wash, despite washing them on a lower temperature than stated on the care label. Really disappointed as I didn't expect shrinkage from a brand that's known for quality. Update: Received my refund on 03/11/2021. Have amended the original 1 star review to 2 as they have now given my money back for the original purchase. Please be aware of your rights as a consumer, as well as the laws and trading standards for online purchases. Read more

Ricia Woolgar

★
Can not get Carhartt to follow through...
UPDATE After my 9th phone call and fourth email in an almost a 5 week period, Carhartt finally sent me a return label and updated its response to this... UPDATE After my 9th phone call and fourth email in an almost a 5 week period, Carhartt finally sent me a return label and updated its response to this review to imply that they sent it and we're sorry I didn't get its email with the return label. However, I did get its email with the return label but it was sent well after the many stated calls and emails of almost 5 weeks. In any event, let's see what they do with the defectively manufactured shorts. ORIGINAL REVIEW Can not get Carhartt to follow through on its guarantee nor promise to send return label so that defective shorts can be replaced or repaired. 4 weeks, 4 calls with customer service, still nothing. Website hype regarding quality and guarantee. No truth. Read more

Ronnie Lawn

★
Carharrtt's return policies are illegal...
Carharrtt's return policies are illegal according to the FTC. I order a pair of overalls from carhartt and paid for expedited shipping to have them in... Carharrtt's return policies are illegal according to the FTC. I order a pair of overalls from carhartt and paid for expedited shipping to have them in time for a wood haul that coming weekend. The package arrived on time, but the item inside was a men's XXL coat. I was super bummed to not have my overalls in time for the wood haul but figured it was a simple mistake on their part so I called customer service to make arrangements for exchange. I was then dragged through a 45 minute wrestling match with a customer service rep and then her mgr. They refused to send me the item I actually ordered and already paid for, or refund my money without me first sending back the item they mistakenly shipped me (Mind you they have no idea what they even sent me, I could've walked off with a $300 dollar coat for $89.00 for all they would know). There only solution for 45 minutes was for me to wait for them to ship me a return label, then for me to send the mistake (coat) back, and once they received it back they would see IF they still had the overalls I ordered in stock to then resend them to me. According to them this process would take about 2-3wks. Complete bologna. According to the FTC website this situation should be pretty simple. A business can REQUEST that you return mistakenly shipped item(s) but it legally CANNOT require you to do so. Only after a 45 minute call and me asking if it was legal for them to withhold my funds and my rightfully purchased product did they abruptly end the call with “donate the coat, we'll refund your money.” I already offered to return the item. I just wanted them to ship my overalls that they were keeping the money for in the meantime. But nope, this resolution was better to them. As if that weren't disgusting enough, when I look at my refund I received 5 business days later, I see they only credited me $14 of my purchase total. So I call again... after another 33 minute call (about 27 of which were on hold) I'm told they would NOW refund my money in another 5-7 business days. They have to cater to hardworking people because they expect their customers to do all the legwork for their mistakes. And just to throw this in there one last time: this practice is illegal. Businesses and consumers are legally obligated to honor their purchase agreements. You take my money, you owe me the good you took the money for. You mistakenly deliver the wrong item, you still owe me the item you took my money for. You can't provide me the item, you owe me a refund. You still want you stupid coat back, send me a label. I never wanted it in the first place. Read more

Jessica Hysell

★
I am VERY disappointed!
I am VERY disappointed in the Carhart customer service process. I purchased a pair of the pinstriped overalls (like a railroad engineer). After one we... I am VERY disappointed in the Carhart customer service process. I purchased a pair of the pinstriped overalls (like a railroad engineer). After one wearing, I went to tighten the straps and the fabric literally shredded in my hands. I called Carhart twice, they located the order (I no longer had the receipt) and they emailed me a UPS return label. The return was received by Carhart on 7/29/21. I have called 3x and have been put on "brief holds" lasting over 45 minutes each time. Nothing has been resolved. Today after my lunch break had expired, I was forced to hang up after 40 minutes of a "brief hold." All I would like is the new overalls sent to me as promised. No one seems to be able to help me. I am put in a constant cycle of holds with no resolution. For such a popular company, I am frustrated with their terrible customer service. Read more

Rachel

★
Carhartt has lost me and my family as...
Carhartt has lost me and my family as customers. My son, a big Carhartt wearer bought 2 pairs of SID pants and loved them so much, I bought him 3 pair... Carhartt has lost me and my family as customers. My son, a big Carhartt wearer bought 2 pairs of SID pants and loved them so much, I bought him 3 pairs for his bday less than one month later. They appeared great BUT after washing one pair, they shrunk beyond ever wearing again. These pants are not supposed to be cheap material. While I do understand it was beyond the 14 day return policy, the pants were not washed within that period, but months later. They were washed in cold water, no dryer. The tags for care had no warning of shrinkage, and barely ANY english on them, cold water, no dryer is what I did. Sounds like faulty mdse to me. I was offered a 15% discount code on my next purchase. NOPE, sorry....Carhartt should stand behind their Mdse, period. I should be able to return these pants in exchange for another pair....period. Stay away from name brands that don't stand behind their product! Read more

Caroline De Martini

★★★★★
Deep Down I Knew I Could Rely On Carhartt
Carhartt would like to have you think that they are a brand that understands the needs of the good, honest hardworking man. A brand that will meet you... Carhartt would like to have you think that they are a brand that understands the needs of the good, honest hardworking man. A brand that will meet your needs, whatever life throws at you, whatever the weather- they are on your side. BUT I DO NOT THINK SO.. I saved for ages to buy my first brand-new Carhartt jacket- I'd only ever had "hand-me-downs".. I was excited to place my order and mighty grateful for my "welcome gift" of 20% off my first order All I needed to do was sign-up, which I did immediately- who wouldn't want to be in their tribe? I used their size-guide and ordered the same size as my beloved Levi's Truckers Jacket. My Carhartt jacket was too big. - Could I please exchange it for one size smaller? NO - If I wait for my refund and buy the same jacket again but one size smaller, would you be kind enough to give me the same price? NO - It would still be my first ever, brand-new Carhartt Jacket. I'd appreciate it if you'd reconsider as I worked long and hard to get the money and winter is coming. I'm a working class family man, please try? NO,NO,NO! I think that right there is the difference between "Customer Service" and "Customer Care". They have taken the magic out of it and maybe I will just wear a thick hoodie under my Levi's Trucker Jacket which fits like they made just for me ... ( I am also still waiting for my refund but Carhartt's Terms and Conditions give them shedloads of time to process my return, so I will just have to sit here quietly) UPDATE- 01/09/2021 Dear Mister Julian Engelsman Thank You Sir! I appreciated your fast intervention and accept your sincere apology. I received my refund as promised and I used the “unique code” to immediately purchase the correct item at the original price that I had paid. Carhartt has kept me well informed all along the way. I'm excited to receive my jacket tomorrow. I'm very impressed and delighted at how Carhartt has resolved my problem. Thank You for being the brand that I have always loved and trusted. Job done, case closed. Read more

Nathan Tulip

★
Already read some bad reviews
Already read some bad reviews, here is another. I saw more than one about return issues and it doesn't surprise me. They lied about me paying for my o... Already read some bad reviews, here is another. I saw more than one about return issues and it doesn't surprise me. They lied about me paying for my own return and being reimbursed. I finally got an email after having to ask multiple times that said they have me a gift card for the $13 it cost me to send it. A carhartt only gift card. They stopped the email convo after I told them I didn't want anything g else from them. This is unacceptable. I know I'm only one person but I won't support this kind of business. I will tell others about this poor experience. Read more

Austin Bolan

★
Wish I had a look on here first...
Wish I had a look on here before purchasing from them. Trying to return a couple of items, but their communication is almost non existent and they don... Wish I had a look on here before purchasing from them. Trying to return a couple of items, but their communication is almost non existent and they don't seem to care one bit about their customers. Read more

Milorad Majinovic

★
6 weeks and still waiting for refund
Returned items 6 weeks ago. UPs states item as "import scan - Frankfurt Germany" for the last 2 weeks. Contacted Carhartt today and they have sent me ... Returned items 6 weeks ago. UPs states item as "import scan - Frankfurt Germany" for the last 2 weeks. Contacted Carhartt today and they have sent me an irrelevant form so they can "start and investigation with the carrier" which will take another 2 - 4 weeks! They owe my £160 for the return. I'm really not impressed. Issues with their carrier is their problem not mine! I followed all their instructions. Reading all the reviews it seems to be happening a lot. Wish I'd never ordered from them and definitely won't be again! Any companies I've dealt with in the past have just refunded once you've shown proof of postage. Shockingly bad customer service. Read more

Mary Dye

★
Returns process, customer service and sizing are all terrible
I ordered two jackets in the same size - one was enormous and one I couldn't fit over my head it was so small. I tried to return them and have had no ... I ordered two jackets in the same size - one was enormous and one I couldn't fit over my head it was so small. I tried to return them and have had no luck so far and it's been 2 weeks - the saga just goes on and on... One customer service agent actually suggested I drive to the other side of the country to return the items as their returns policy is such a joke. They only give you 1 of the 3 labels you actually need, which makes it impossible to return. Now I just have 2 jackets that don't fit me and I've lost my money... Never order from here! Read more

Katie

★
Shocking online shop
Online store ships items from Germany making the return process painful due to Brexit. You need 3 forms glued to the front of the box whereas The sell... Online store ships items from Germany making the return process painful due to Brexit. You need 3 forms glued to the front of the box whereas The seller only supplies 2 making it impossible to return. Not to mention that the sizing calculator on the site is really bad in estimating correct size based on your measurements. Read more

Daniel G

★★★★★
Good customer service and brilliant return process.
I've ordered 2 jackets. The order was shipped from Germany to UK. Along the way there were some delays, however the customer service staff (Sara) was ... I've ordered 2 jackets. The order was shipped from Germany to UK. Along the way there were some delays, however the customer service staff (Sara) was very communicative and proactive. I had to return both of the jackets and the process was really simple - I brought them to the store in Soho and the guys processed it in less than 5 minutes. The money was back in my account on the same day which is shocking. Overall I'm super pleased. Read more

Pomiziajmnie

★
Customer services extremely rude &...
Customer services extremely rude & unhelpful. I have contacted customer services by email regarding a return. The employee responding to my emails has... Customer services extremely rude & unhelpful. I have contacted customer services by email regarding a return. The employee responding to my emails has been extremely rude, sarcastic & unhelpful. I will not be purchasing from Carhartt online again. Read more

Heidi

★
Embarassing, 3 months after my return, still no money back (eventually I got the refund)
(UK) I've sent back a jacket I bought in February. Shipped back within the return date and it was received by Carhartt. The customer support answered ... (UK) I've sent back a jacket I bought in February. Shipped back within the return date and it was received by Carhartt. The customer support answered me apologizing for the delay in the refund and now they don't answer me at all. I've been waiting for 3 months now for my money back and I cannot believe a brand such as Carhartt kept me and others in this embarrassing situation. edit. 20/02/21 I sent back the jacket 11/05/21 after 5 emails to the customer service and 1 bad review on Trustpilot, finally I got my money back. it's good to receive an apology but improve your after-sale support. thanks Read more

Lorenzo b

★
Avoid, Avoid, Avoid Carhartt!!
My "bullet proof" Carhartt jacket started showing serious wear and tear after a few months. Obviously cheaply made w cheap materials. 100% NOT Carhart... My "bullet proof" Carhartt jacket started showing serious wear and tear after a few months. Obviously cheaply made w cheap materials. 100% NOT Carhartt quality (as promoted). I called Carhartt. Their customer service was a C- and their return policy is a F-. Bottom-line: Carhartt does NOT stand by their products, the company does NOT recognize customer loyalty and lastly, they DO NOT do the "right thing" even when the customer is 100% right. I was a fan of their products but now, I am NOT a fan of this clueless company. Carhartt products are NOT the quality they claim them to be...it's just BS marketing. AVOID AVOID AVOID CARHARTT. Read more

Robbo

★
I have always loved the Carhartt brand but ...
I have always loved the Carhartt brand quality and comfort with a stylish twist for woman's work clothing. Unfortunately living in Canada I must order... I have always loved the Carhartt brand quality and comfort with a stylish twist for woman's work clothing. Unfortunately living in Canada I must order online paying a $30 shipping charge, which is understandable, but when an item description states "relaxed fit" for t-shirt's in both the long sleeved and short sleeved, common sense would prevail and one would order the same size in both items. Well this is not the case with Carhartt, now I must return the short sleeve t-shirt and repay $30 shipping to get the large as they do not have an exchange policy, leaving us Canadian's in the cold. 20 years I have been buying and wearing Carhartt, but the product does not make economical sense when a $30 t-shirt cost me $60 shipping :-( Read more

Faye

★
How can we return items?
We ordered two pairs of shoes which unfortunately were not suitable. Went to the local UPS store to return. They said we did not have the correct form... We ordered two pairs of shoes which unfortunately were not suitable. Went to the local UPS store to return. They said we did not have the correct forms and to contact Carhartt. We tried a number of times to call but all the recorded message says is to call back. We have now sent two emails over the last week without any acknowledgement or help. Very poor service. We trust that they will contact us soon. Read more

BL

★
Terrible customer service
I ordered goods through Carhartt - unfortunately they did not fit so I returned as per Carhartts return policy. Since then.... I have spoken to them o... I ordered goods through Carhartt - unfortunately they did not fit so I returned as per Carhartts return policy. Since then.... I have spoken to them on the phone, although it is interesting to see that they are no longer taking phone calls. I have sent them an email. I have tried the online chat but no answer. I have asked on Facebook - along with a number of other people. I have heard a number of excuses, Brexit, Covid, Snow..... I have not had this problem with any other company. Most refund within 14 days. They have told me that they received the return on 04/01/21 and sent it to Amsterdam on 06/01/21. It is now 26/02/21 and I have still not received a refund. I am assuming that they have lost the item but for some reason will not admit it and therefore will not refund me. Lesson learned - never place another order. Received the reply below from Carhartt.... unfortunately I have 'reached out' three times but have been ignored. All lip service! Thanks again Carhartt for your most recent 'reach out' suggestion...perhaps tell me how.. you dont answer the phone, emails are ignored and my Facebook message was not responded to. As I say, lousy customer service. Read more

Suki Gibson

★
Don't expect a refund for a VERY LONG TIME!
Another review to say that the customer service here is absolutely terrible. I returned an item on 29 December 2020 and am still waiting for a refund ... Another review to say that the customer service here is absolutely terrible. I returned an item on 29 December 2020 and am still waiting for a refund on 23/2/21. Same old crap everyone else has been given about the return having to make its way from the warehouse to the Netherlands. I will never shop here again. Read more

YH

★
Another to add to the list - Returns!!
Another to add to the list. Total incompetence when it comes to a return, told 14 working days after they receive item, next copy and paste email told... Another to add to the list. Total incompetence when it comes to a return, told 14 working days after they receive item, next copy and paste email told me 21 - 23 working days, still nothing. Great items, when purchased in the USA, experience over here is beyond embarrassing. Update - generic response below, 7 days after emailing the provided address, no response. Utter joke. Have contacted credit card company for a refund. Read more

Ed

★
Appalling returns and service throughout
It appears it's a common fault with the company. Again I returned an item of clothing at the start of January, they received the item but no refund ha... It appears it's a common fault with the company. Again I returned an item of clothing at the start of January, they received the item but no refund has been received. Carhartt made no contact with me, I have sent plenty of emails to chase this up, hardly getting a reply, yet when they do reply it's some excuse... brexit, snow, issues with delivering. It's appalling they can treat their customers in this way. I will never shop with them again. I originally planned to return my item and re-order in the correct size but this won't be happening. Terrible company. Should be ashamed. I'm sure they are getting the benefits of the money they are not refunding to everyone. My last email to them I asked how to make a complaint and I've beeen ignored completely now. 8 weeks no refund, no answers, just excuses. Poor customer service. AVOID!!!!!!! Read more

Katy

★
Carhartt - Germany and their products should be avoided!!!
This company is the worst company I have ever bought anything from. This is the one in Germany. I would advise people not to order anything online fro... This company is the worst company I have ever bought anything from. This is the one in Germany. I would advise people not to order anything online from this company. After a long wait, they sent us a used and old jacket. We asked them to confirm if the jacket paid over 110€ for was new, they replied they were sorry it looks as if there an issue with the coat. If we don't like the coat, we can return. I sent another mail requesting just a confirmation the coat was new. Up till now, no confirmation! I felt my goodness, how can a company like this, be taking several hundreds of Euros from people and cheating them this way. the coat in my opinion should not even cost up to 30€ What is going on in this world? why have people chosen money over credibility and Integrity? Don't let your children pushed you into buying from this very online company in Germany. Do not buy from this company and I think they should seize from this awful operation. Taking peoples money this way!!!!! Read more

MA

★
Awful returns policy and customer...
Awful returns policy and customer service and I will never buy from the company again. I have had exactly the same experience as previously mentioned ... Awful returns policy and customer service and I will never buy from the company again. I have had exactly the same experience as previously mentioned by other customers. Returned my goods on the 29 December to the address they state, they received them on the 31st December and yet I still have no refund!! Everything has to go back to a certain warehouse in the Netherlands apparently and so proof of postage in the UK stands for nothing. They have never contacted me to explain the delay and I have had to chase them entirely. They don't even bother to read emails just send generic replies! Apparently it's all down to Brexit and yet I managed to return a fridge to Germany in January and get a full refund. Latest sob story is the snow!! Today I have been told that I should get my money back by Friday but that's what they said last week! I will be contacting my credit card company if I do not receive payment by the end of this week. Read more

Tracy

★
UK returns take a long time
I purchased a coat in December as a Christmas present. Unfortunately it was too big so I sent it back as a return. It reached the UK Swindon return ad... I purchased a coat in December as a Christmas present. Unfortunately it was too big so I sent it back as a return. It reached the UK Swindon return address on the 31st December but I am still waiting for my refund. The support team have told me that it takes up to 14 days from them receiving it at their warehouse in the Netherlands to process the refund. Due to Brexit and the new procedures needed to transport goods out of the UK this is taking longer so my item is not even there yet. This is absolutely ridiculous. Read more

Jessica

★
If I could put minus stars
If I could put minus stars, I would!! The products are fine - in fact my son loves their clothing - but the customer service is diabolical. It turns o... If I could put minus stars, I would!! The products are fine - in fact my son loves their clothing - but the customer service is diabolical. It turns out that if you return an item purchased on line in the UK, it gets sent to their UK site. Once there, they forward it to The Netherlands - but you don't get your refund until it reaches them. UK site received my return on Jan 6th - still no refund as at Feb 4th because it's taking longer to get to the Netherlands due to Brexit!! The company has the item. I want my money back. Thieving b*****ds!!! Read more

Susi Grant

★
If you return anything it takes forever...
If you return anything it takes forever to get your money refunded, I have called 3 times and it's been over 3 weeks still waiting I guess I'll call a... If you return anything it takes forever to get your money refunded, I have called 3 times and it's been over 3 weeks still waiting I guess I'll call again and give it a couple more days then contact the Better business brual, so far just keep getting the same run around Read more

Dan Brown

★
NO REFUND, NO RESPONSE...!!!
Item arrived within a few days of ordering, but was not a good fit. I returned the item on 29th Dec - it was logged as received on Royal Mail tracking... Item arrived within a few days of ordering, but was not a good fit. I returned the item on 29th Dec - it was logged as received on Royal Mail tracking the day after, but I am yet to hear anything at all about my refund over a month later!!! I have tried contacting in several different ways, to no avail and Carhartt on fb said they cannot help me as they are in North America - no Carhartt UK on fb?? I wonder why..... I just cannot seem to get anything out of them at all, even after sending an email titled 'Complaint'. It's not Covid-related, it's disgusting customer service and an excellent way for them to keep their customer's money for longer! STILL waiting for some kind of response and my refund to be paid!!! EDIT 16 Feb 2021 : I received an email from Carhartt UK on 2nd Feb basically saying that the item needs to reach their warehouse in the Netherlands before they refund. Their website states - 'It can take up to 21 business days before your return has been processed.' ....'Returns can take longer due to the Covid-19 situation and the custom clearance procedure.' I've now been waiting 33 business days so far (not including the day it was sent), I've had no confirmation of anything in that time apart from their email on 2nd Feb - replying to my complaint email (finally! - other means of communication were all ignored before, but then my initial review went on here 1 day before, funny how that seemed to trigger a response all of a sudden!). Disgusted. Will not be buying from them again. Hoping I will get my money back sometime soon!!! Edit # 2. 1st March 2021 : Finally...received an email this afternoon with a number to call. A very apologetic and polite young lady sorted it out for me (she escalated the matter to mgmt), and I received the refund in my account within about 20 minutes. Now, that wasn't too difficult was it, after some 42 working day since item returned! Read more

Customer

★★★★★
Awesome customer service after I messed up my order!!
I had an interesting experience with their website and basically ended up ordering the same vest three different times within the span of about 30 min... I had an interesting experience with their website and basically ended up ordering the same vest three different times within the span of about 30 minutes. While I was upset with their website at the time, I contacted customer service, it was on hold for less than five minutes, spoke with a lovely woman who said that she would get back to me about canceling two of the three orders throughout the multiple steps it would take to cancel them at their point of processing. She was very sweet and helped assure me that they would do everything they can to make sure two of the vests could be canceled before they ship out. She also assured me that if they cannot catch them before they ship that she would let me know that they are all on their way and to just return them at my nearest UPS/post office for a refund. Overall, the customer service was fabulous and I am very, very pleased! Read more

Izzy Albano

★
Trying to get an RMA / Return done
I've ordered the wrong item which is on me... NO FAULT OF THEIRS... But now trying to get the items returned. I'm willing to pay the return shipping b... I've ordered the wrong item which is on me... NO FAULT OF THEIRS... But now trying to get the items returned. I'm willing to pay the return shipping because it was my mistake. but after having 2 chat conversations in 2 weeks, no email yet for an return authorization number(RMA). they keep saying within 2-3 business days you will get it. but nothing! on amazon and ebay, you get an rma online in minutes and you are done... waiting days is so 30 years ago.. they need an online option to do returns... not a "BATCH" run in a few days.... Read more

stephen cromer

★
Ordered two shirts for my husband...
Ordered two shirts for my husband pocket t shirts. My husband always wears XL. The shirts came and they are like dresses on my spouse. Not XL maybe a ... Ordered two shirts for my husband pocket t shirts. My husband always wears XL. The shirts came and they are like dresses on my spouse. Not XL maybe a XXXL. Called customer service first time was disconnected second time representative new the shirt without me even saying which one he said the pocket t's run large. He said a xl is more like a small or medium. Really if you know the problem fix it so now I have to return the shirts and wait on a refund. Get your act together and proper sizing should be important. Very disappointed I expect a little variation in sizes but not from a little big to a dress? Ridiculous won't order from Carhartt again. Read more

Jane Rago

★
Absolute b******* of a company
Absolute b******* of a company. I purchased a pair of carhartt jeans a couple of weeks ago, they arrived, I tried them, and I disliked the fit. I then... Absolute b******* of a company. I purchased a pair of carhartt jeans a couple of weeks ago, they arrived, I tried them, and I disliked the fit. I then attempted to send them back and was charged £9.53 to send them back. I then proceeded to email carhartt (as I was unable to call their wip customer service as they are based in Germany) in an attempt to be reimbursed and I was further patronised and mocked by their customer service team, David in particular. He first made the example of 'if you buy something from amazon and try to return it to eBay it's obviously not going to work', I found this incredible rude and was not the same circumstance at all. He then proceeded to tell me that 'you had made a mistake and wanted us (carhartt) to pay for it' which was potentially one of the rudest customer service encounters I have ever experienced. I will NEVER be purchasing any carhartt products again. Read more

Mia Travis

★
T-shirt WAY TOO BIG
I ordered a T-shirt on sale, size XL, the size T-shirt I usually wear in most other brands. When it arrived and I tried it on it was WAY TOO BIG. Now ... I ordered a T-shirt on sale, size XL, the size T-shirt I usually wear in most other brands. When it arrived and I tried it on it was WAY TOO BIG. Now I am faced with the fact that I must return a t shirt that cost $17 and pay for shipping, which will cost $7. So I end up with a 10 dollar refund and nothing to show for it. It is hardly worth it to shop online with companies who refuse to offer return shipping. It makes more sense to me to support the local economy. Read more

John

★
Warning to all Consumers
Update Down Below I recently purchased two pairs of pants and a number of shirts from carhartt.com! ORDER NUMBER: 647518618159 When I purchased my pan... Update Down Below I recently purchased two pairs of pants and a number of shirts from carhartt.com! ORDER NUMBER: 647518618159 When I purchased my pants and shirts it's was written nice and clear that I would receive free shipping and returd, if I purchased for more than €125! I purchased for well over €160. When I tried to return the pants, I was told I had to pay for the return! When I've contact the customer support I'm just getting getting spun along by their customer service who is refusing to help! I have even provided them with evidence of time-stamped screenshots off the promises of free return! But they don't seem to care at all... In conclusion I would warn anybody against purchasing anything from them. Update 14-08-2020 As you can see I was contacted by carhartt. I thought perhaps that would be a solution, what day proceed with sending me the exact same standardized emails, as before!! Nothing new they just keep trying to spinn me along. I would still warn anybody against this company, it is absolutely horrendous! Carhartt will treat you like absolute garbage. Read more

Simon Hansen

★
Wrong size and no refund yet!
NUMÉRO DE COMMANDE: 650200935167 MONTANT TOTAL: 168,30 € PASSÉE LE: 28/06/20 I am based in France. I bought 3 32 waist size pants on the website. Th... NUMÉRO DE COMMANDE: 650200935167 MONTANT TOTAL: 168,30 € PASSÉE LE: 28/06/20 I am based in France. I bought 3 32 waist size pants on the website. They are smaller than the 32 size pants I bought in the US. Returned them on 2nd of July. Still waiting for the refund 2 weeks later. Return the money ! Read more

HEMERY

★★★★
Everything was fine shipping to LA/OC
Everything was fine shipping to LA/OC, California. They shipped using UPS and it took about a week getting to me. Orders come from KY and TN. 1st orde... Everything was fine shipping to LA/OC, California. They shipped using UPS and it took about a week getting to me. Orders come from KY and TN. 1st order with just a couple shirts and hat came in a vinyl shipping bag. (Came from Kentucky) 2nd time I had a larger than normal order, like a backpack...and they shipped in a box that's unnecessarily large. Maybe 5 times the size it should have been. And it wasn't sealed well and the tape on the top of the box was loose and the flaps of the box was undone...seriously you can just grab the products out with your hand. I didn't even get my packing slip or receipt bc it probably fell out. Whatever, good thing I'm keeping everything anyways. But this could have been a nightmare... (This order came in 2packages, Bags/gloves from KY and shirt from TN.) I did have to return a couple things from the 1st order so I'm still waiting for that to process. Their return system seems to be primitive compared to other retailers out there. It should send auto messages when the return tracking is initiated and show for both parties when the package is received and that return is being processed in "whatever said" time. But they don't. I had to contact them once I tracked the return and saw it arrived to their warehouse and their customer service said they have nothing in the system yet and I need to wait 2-5 days. It's been 4 days so I guess I wait 1 more day...just so primitive. (Update: I received my return notice 5 working days once the packaged was received on their end.) Also just a note...I started ordering from here bc of their FREE SHIPPING (and on returns) during this Covid 19 situation. Their shipping bags and boxes have their logo printed on them. But honestly I'd rather not have the brand on them. I don't like others seeing where I am ordering from. This might encourage theft as well. Read more

Christine Kim

★
Customer service a joke
i bought a jacket for my son. The order went through twice. I received 2 jackets. I tried to return the second but outside of return window as i faile... i bought a jacket for my son. The order went through twice. I received 2 jackets. I tried to return the second but outside of return window as i failed to realize what happened ( he had one box upstairs in his room and i had one box in my room). They refused. I couldnt get anyone to even speak to me. $220 .... criminal. Read more

nancy fletcher

★
Bad business
Carpenter pants were not true to fit. Bad experience with returning one them. I had to pay shipping again to return. Bad business and never shopping w... Carpenter pants were not true to fit. Bad experience with returning one them. I had to pay shipping again to return. Bad business and never shopping with them again and letting everyone I know which is a lot not to buy their products. Read more

Meesh

★
FORMER CUSTOMER!!!
I have been wearing Carhartt work clothes for years and this year I decided to order direct from Carhartt. The Vest and Jacket i ordered did not fit s... I have been wearing Carhartt work clothes for years and this year I decided to order direct from Carhartt. The Vest and Jacket i ordered did not fit so I needed to return them at my expense and the total purchase was over $200 and it cost me $60.00 to send them back. I will not ever wear or purchase a carhartt product again. These days there are a lot of companies that offer free shipping free returns. GET WITH THE PROGRAM CARHARTT!!! Read more

Former Customer Texas

★★★★★
Awesome!
Perfect! The quality is nice, so far I ordered three pairs of jeans, two cargo pants (these two through another site though), and three sweatshirts an... Perfect! The quality is nice, so far I ordered three pairs of jeans, two cargo pants (these two through another site though), and three sweatshirts and I loved everything. I have no idea about their return policy though: one of the sweatshirts was not what I expected (I ordered the wrong item) but I liked it so much I didn't even return it. And now I go order a Jackson Belt! Read more

Mortecattiva Stallone

★
Think Twice Before Ordering (Return Policy is awful)
Their products are great, but I will never be ordering from their website again. I am shocked that their e-commerce model does not offer a return ship... Their products are great, but I will never be ordering from their website again. I am shocked that their e-commerce model does not offer a return shipping label with the products shipped. I paid upwards of $20+ to have the item shipped to me that is including tax and (I will admit I did select the faster shipping method to have here in time for a birthday gift for my husband). Unfortunately I ordered his size in Big/Tall instead of regular and it did not fit him. To return it today it cost me $22.99. So in total I have spent almost $50 for a product that we did not even end up keeping. They do not even offer the option for an exchange, for example in this scenario I would have liked to exchange the Big/Tall option for the regular in his size. I would really think twice before ordering from their website and I hate to say support them on any other site. Read more

KCast

★
NOT FREE RETURNS!
NOT FREE RETURNS! They say that for some stupid reason but it is very expensive return shipping.... NOT FREE RETURNS! They say that for some stupid reason but it is very expensive return shipping. Read more

Björn Nordling

★
Horrible company
Horrible company, would never recommed it to anyone. Package was broken when I picked it up from the post office, and considering what prices they hav... Horrible company, would never recommed it to anyone. Package was broken when I picked it up from the post office, and considering what prices they have, the return is NOT free. It's the only company that I came across with this no free returns policy in a long time. Also, the sizes are at least 2-3 bigger than WIP, not a size larger how they advertise. Definitey do not order anything from them ever. Read more

Andrei-Mihai Nicolae