Carhartt Returns Policy

Built for hard work, Carhartt gear is made to last, but sometimes, things don’t fit right or don’t meet expectations. Whether you're returning a jacket that arrived in the wrong size or requesting a replacement for defective gear, the Carhartt returns process is simple, fair, and designed to support our loyal customers.

This guide breaks down what’s eligible for return, how to start your return, and what to expect during the refund or exchange process. Whether you're shopping for workwear, outerwear, or boots, we want to make sure you're 100% satisfied with your Carhartt purchase.

What Items Are Eligible for Return?

Carhartt accepts returns on most items within 60 days of the original purchase date. To be eligible for a return:

• Items must be unworn, unused, and unwashed
• Products must include original tags and, if possible, original packaging
• A receipt, packing slip, or order confirmation is required
• Items purchased from Carhartt.com or a Carhartt retail store only (items from other retailers must be returned to the place of purchase)

How to Start a Return

To begin your return, visit the official Carhartt returns portal. You’ll need your order number and the email associated with your account. Follow the guided steps to generate a return label and view return instructions.

If you received your item as a gift or made a guest checkout, don’t worry. Our customer service team can help walk you through a return request manually.

Carhartt Exchange and Refund Policy

Carhartt does not offer direct exchanges online. If you want a different size or color, simply return your original item and place a new order. Once your return is received and inspected, your refund will be issued to the original payment method, typically within 5–7 business days.

Applicable taxes will be refunded where required, but original shipping charges are non-refundable.

If you're returning an item marked as Final Sale or customized, it may not be eligible for a refund.

Shipping Costs and Responsibility

Carhartt provides a prepaid return shipping label for most domestic returns initiated through the official portal. If you choose not to use the label, or are returning items from outside the U.S., you may be responsible for return postage.

Always use a trackable return method. Carhartt is not responsible for packages lost in transit without tracking.

Non-Returnable Items

Some products are not eligible for return or refund:

• Final Sale items
• Items worn, washed, or showing excessive wear
• Items missing original tags
• Customized workwear
• Products purchased from unauthorized retailers

Need Help With Your Return?

If you have questions about your return, need to cancel your order, or want to check if your Carhartt item is covered under warranty, don’t hesitate to reach out. Our customer support team is ready to help.

You can contact Carhartt by phone, email, or via the online help center to get assistance with your return status, refund timelines, or any shipping concerns. We’re here to back you up, just like your gear does.