ShippinGenius summarizes Fabric Wholesale Direct’s return policy for fabrics, textiles, and sewing accessories. Returns must be initiated within 14 days.
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Order cotton, get polyester.
I ordered a light voile fabric. I received a mass of scratchy, rough & abrasive polyester. When I tried to get them to honor their claim of satisfacti...
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Eileen Page
★
The color of fabric on the website was...
The color of fabric on the website was incredibly inaccurate. There's customer service dude was rude as hell. No help. why should i return the fabric ...
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M K
★
I purchased something from them and it...
I purchased something from them and it was so disappointing. Quality is bad and they're white color is too white like bluish white and off white is to...
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Heidi Shin
★
Shop anywhere else
If you are thinking about buying from this site, run in the other direction. This is by far some of the worst customer service and experience I have e...
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Anna
Fabric Wholesale Direct accepts returns within 14 days of delivery. Returns must be uncut, unwashed, and unused. Custom items are not eligible.
| Category | Details |
|---|---|
| Return Window | 14 days from delivery |
| Receipt/Proof of Purchase | Online form or email request required |
| Return Shipping Responsibility | Customer pays return shipping |
| Restocking Fees | Shipping charges are non-refundable |
| Refund Process Time | Refund issued to original payment method |
| Condition of Return | Items must be uncut, unwashed, unused |
| Exchanges | No exchanges offered |
| Exceptions | Custom orders and altered goods are non-returnable |
| Special Conditions | Invoice or order number must be included |
| Return Instructions | Request via contact form or email |
| Additional Nuances | 7–10 business days after return is processed |
Submit a return request online and ensure fabric is uncut.
No, custom and altered goods are not returnable.
No, the customer is responsible.
Refunds are processed 7–10 business days after receipt.
Returns are accepted within 14 days of delivery for most items. Items must be uncut, unwashed, and unused. Customized or altered items cannot be returned.
Refunds are issued to your original payment method within 7–10 business days after the return is received and approved.
We gladly accept returns for most standard items within 30 days of delivery. To qualify for a refund, items must:
Returns must be approved by our customer service team. Please contact us before sending anything back. You’ll need to include your order number, a note stating the reason for return, and any pictures if the item is defective.
Please double-check your quantity, color, and measurements before confirming your purchase, especially when ordering table covers, fabric, or other cut-to-order items.
To begin a return, please contact our customer service team using the information on your confirmation email or website account. You’ll be guided through the process and may be issued a return label if eligible.
You will be responsible for return shipping costs unless the product was received in defective condition. Shipping costs from the original order — including initial shipping — are also non refundable.
Please ship items with tracking and keep your return receipt for your records. Fabric Wholesale Direct is not responsible for lost or untracked return shipments.
Once the returned items are received and inspected, your refund will be issued to the original payment method within 7–10 business days, minus any applicable cost for processing.
If you prefer, we can issue store credit or exchange the product for another item of equal or lesser value, pending availability.
Contact Form: https://www.fabricwholesaledirect.com/pages/contact-us
Return Policy: https://fabricwholesaledirect.com/pages/return-policy