Faherty Brand Returns Policy

★★★★★
I wanted to let everyone the fantastic help I received!
I wanted to let everyone the fantastic experience I have had working with Victor Intriago at the Faherty store in Savannah GA. I had bought some cloth... I wanted to let everyone the fantastic experience I have had working with Victor Intriago at the Faherty store in Savannah GA. I had bought some clothes in Mir Mar Beach Fl when on vacation and realized I needed to return and exchange some items...I live in Jax Fl and wanted to take care of this through the mail verses driving 5hrs back to Mir Mar Beach. I could not get a hold of anyone to answer the phone there and the main website was not any help so I was willing to drive to Savannah to do these returns and to exchange 2 of the items, because I love this brand so much. I decided to call Savannah and make sure if I drove there I would be able to return and exchange these items (I didn't want to make a trip and not be able to be helped). Victor Intriago answered the phone and he was so wonderful and pleasant to speak to and he immediately sent me a return slip for me to return my items he immediately called me when he received them and took care of everything I needed and has ordered my exchange items! He was awesome and I will call him for any other items I want to buy from this company. Thank you so much Victor!!! Lorrie B Read more

Lorrie and Richard

★
Horrible!!
Horrible!!! Returned merchandise & they won't refund. Impossible to contact anyone & they won't return emails.... Horrible!!! Returned merchandise & they won't refund. Impossible to contact anyone & they won't return emails. Read more

Andrea Gardner

★★★★★
I had a shirt I wanted to return and...
I had a shirt I wanted to return and they had really good customer service and let me return it... I had a shirt I wanted to return and they had really good customer service and let me return it Read more

Mary Jo Orbegoso

★
JUNK CLOTHING
JUNK CLOTHING, non-existent customer service. I am trying to make a return. I typed in the order number. I get a message that it is non-existent. I tr... JUNK CLOTHING, non-existent customer service. I am trying to make a return. I typed in the order number. I get a message that it is non-existent. I try to call, you cannot call or email them. This company needs to be shut down -- the dress I ordered is TWELVE inches SHORTER than shown online. The color is not the color shown. I just want my money back. JUNK JUNK UNK Read more

Angie Fraser

★
Beware when ordering from the UK!!
Beware when ordering from the UK. I ordered two different dresses in the same size ... one was too big and the other too small. When I looked into ret... Beware when ordering from the UK. I ordered two different dresses in the same size ... one was too big and the other too small. When I looked into returning them, discovered it would cost me £37.59 in postage to return. Fortunately, I was flying to the States in a couple of weeks and so returned them there with a free returns label they emailed me. Had I not been traveling, though, I would have been £37.59 out of pocket. Read more

Julie