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Gymshark Returns Policy

ShippinGenius summarizes Gymshark’s return policy to help you understand your options when returning activewear or accessories. Returns are free within 30 days for U.S. customers.

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Customer Reviews
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★★☆☆☆
80 reviews
05/22/2025


My order is #EU2151450RT
My order is #EU2151450RT I am waiting for a refund for 1 month, on ~22th of April I received a broken/defective label from Senior team leader Stacey L... Read more

Renius

05/20/2025


Very very poor support
Very very poor support. A supervisor and a team leader Stacey gave me a return label, I returned the items from Latvia to Germany, I returned on 24th ... Read more

Renius

05/08/2025

★★★
Ordered a vest
Ordered a vest, which turned out to be too small, despite checking the size was good for me, so I returned it for an XL, and although the parcel track... Read more

Gary Woods

05/06/2025

★★
Return policy meant to rip you off or discourage it
some items like the long pants are short, because they are only created for short people (i am 1.93 m). So I cannot possibly wear those, I had to retu... Read more

Dimitri

04/29/2025

★★★★★
great delivery
great delivery , easy return and good qulaity gear... Read more

allan cameron

04/28/2025


the leggings are very see through and i...
the leggings are very see through and i had to return them... Read more

lacey stanley

04/28/2025


Returns
The clothes are of good quality, but you better hope you won't need to return anything. I have been waiting over 4 weeks just for a return to be appro... Read more

Dudek Dudek

04/26/2025

★★★
A return takes forever
A return takes forever. No update on the app.... Read more

Inna Nikitina

04/22/2025

★★★★★
Return service
Amazing quick response to my faulty item, within less than 24 hours of raising the issue a new item has landed on my doorstep! If only all companies w... Read more

Emily Barrell

04/18/2025


Bad Returns Process
I returned two items from my order and received an email from Gymshark claiming that only one item was received, which is completely false as both ite... Read more

PNCC

04/11/2025

★★
Shocking return service
Happy with products I received, but come on Gymshark sort your returns out. Returned items 2/4, it's now 11/4 and the money still hasn't gone back in ... Read more

Leeroy

04/11/2025


See through leggings
I used to rave about Gymshark all the time and have quite a few pairs which have been great. I recently got the new APEX leggings which are £60. Bough... Read more

Natalie Sharp

04/10/2025


I ordered a hoodie and never received it
I ordered a hoodie and never received it. The tracking number with UPS said they didn't receive the parcel from Gymshark. So I contacted them about it... Read more

Josue

04/10/2025


Delivery is too slow
Delivery is too slow, looks like it's swimming through sea to reach nz, but I really love the clothes. Trendy and quality clothes. Even return the del... Read more

Robingv

04/08/2025


Gymshark is not what it used to be...
I've bought a lot from Gymshark over the years, but lately the quality has really gone downhill. The last order I received had poor quality materials ... Read more

Peter Frost

04/08/2025


Impossible to get refunded. Shop elsewhere
UPDATE: It's been more than three months and I still haven't received any refund. All I keep getting from the company are copy-pasted responses with n... Read more

Holly

03/22/2025


I ordered a pair of shorts during the...
I ordered a pair of shorts during the sale, and my order was successful. I even received a confirmation email along with the shipping details. I was h... Read more

Mesi Bolgár

03/18/2025


Poor quality shorts
Poor quality shorts. Admittedly I did buy the shorts 9 months ago but i don't really use them as I actually find them uncomfortable while running but ... Read more

Lee

03/18/2025

★★
Terrible customer service
Terrible customer service. Quality of clothing good but don't expect a good experience if you have a problem with your clothing and need to return or ... Read more

Ms B

03/13/2025

★★★★★
Caring ethical company
The products are lovely but I had to return for a different size. I was offered the option to exchange and the process was really straightforward. I w... Read more

Susan

01/21/2025

★★★★★
Impressed with Gymshark
Delivered my order quickly despite it being over the Christmas period. I had never ordered from Gymshark before and I was impressed with the quality o... Read more

Lisa

01/18/2025


Had to pay 15 Eur extra to return the...
Had to pay 15 Eur extra to return the item, which had the wrong size, I simply wanted to return it and order another one (the right size), but now I'm... Read more

Simas Jauniskis

01/17/2025


Shark by name, shark by nature
Ordered twice from this company. With both orders I had cause to return something (ordered several sizes as unsure which would be best fit). On both o... Read more

Wendy Dodds

01/17/2025


Ordered items in November
Ordered items in November , took over 2 weeks to arrive ..quality of items poor compared to items previously purchased over the years , arranged a ret... Read more

lucy berry

01/16/2025

★★
The products look okay however the...
The products look okay however the customer service and company policies are horrible. I sent a product back, it took more than 20 days and several it... Read more

Davide

01/15/2025

★★★★★
Quick delivery and very helpful in...
Quick delivery and very helpful in making a substitution and return of the trousers I had ordered.... Read more

Carol Pullan

01/15/2025


32 days for a refund , really inefficient company ...
It took 18 days to get a response from Gymshark , no acknowledgment on receipt of my return which is normal practice these days , no customer service ... Read more

Christina Nixon

01/14/2025

★★★★★
Easy buying, easy returns
Easy buying, easy return. Only problem is the products are so popular that a lot of the stuff I like is no longer available in my size.... Read more

Mrs. Ilse van den Berg

01/14/2025


I ordered items and returned them way...
I ordered items and returned them way before the time frame was due and I have not received my refund. I have emailed multiple times it said 3 -5 busi... Read more

Harley

01/14/2025


Still waiting for my return to be...
Still waiting for my return to be received in my bank... Read more

Natasha Lane

01/13/2025

★★★
wrong order and problems returning the item
I ordered a pair of shorts online. I received the wrong item, a pair of sweats. I didn't think too much of it because mistakes happen, so I went to th... Read more

LDC

01/27/2025

★★★★★
My first time using gymshark and i...
My first time using gymshark and i honestly have no complaints.My first order i thought id try a certain size it did not fit so i had to send them bac... Read more

Gaz Wright

01/15/2025

★★★★
Taking an absolute age to get a refund
Taking an absolute age to get a refund. They have had the return for 10 days now and I havent heard anything from them. The most frustrating thing is ... Read more

Phil

01/12/2025

★★
Fabulous product but abysmal customer...
Fabulous product but abysmal customer service. Ordered a matching set tank and leggings. Leggings sent in wrong colour (their mistake but these things... Read more

LJ

01/11/2025


“Terrible Service and Low-Quality Products - Avoid Gymshark!
I have been shopping online for years, with countless experiences of returning items, and I've never encountered such an awful process as I did with G... Read more

kimia motevalli

01/11/2025


I have sent my return a month ago and...
I have sent my return a month ago and still no sign of refund and there is no real ways to contact them. Now my refund has expired apparently as I hav... Read more

Henson Hinds

01/09/2025


Snag in leggings
Ordered 2 items - one I didn't like when seeing it in real life (not your fault obviously) and the other items were some leggings which have a big sna... Read more

Luke H

01/09/2025

★★
Quality downgrade?
I don't know what's happening with GymShark at the moment. Something has changed and the quality of work is not at the standard for what they charge. ... Read more

Lana Petrie

01/08/2025


Second order, again utterly poor service
Second order, quality of items are poor so returned two of them kept the joggers. Return date 26/12 it's the 8/01 and I'm still chasing my refund.... Read more

Amy Young The working mum

01/07/2025


Products returned partially refunded
On December 2nd 2024, I have returned two items to Gym Shark. The return was delivered in December 3rd. The refund was not processed until December em... Read more

Gabriel Brezolin

01/06/2025


Appalling customer service
Appalling customer service. I returned an item, didn't receive a refund of £45. They don't have a customer service number, or email address you can co... Read more

Sophia Ghafoor

01/21/2025


I purchased leggings in your Regent...
I purchased leggings in your Regent street store in London. They are too big and I am trying to return them, but my order number/ID is not beig recogn... Read more

Jennifer

01/05/2025

★★★★★
No problems at all
No problems at all. Had to return 1 itme and it was very easy.... Read more

Mr Paul Taylor

01/05/2025


Very poor customer service I have...
Very poor customer service I have provided proof of delivery of a return that was recieved by gymshark 2 weeks ago and they are not responding to the ... Read more

Kirsty

01/03/2025

★★★★★
Love your products
Love your products! Website easy to use, items arrive quickly and easy to return.... Read more

Jackie Bryant

01/04/2025

★★★
Refunded after leaving a bad review online approx one month after the return was sent
I kept a few things from my order but unfortunately the items I returned one month ago have not been refunded. So the clothes have been returned and I... Read more

Lila Liechti

12/31/2024

★★★
Lovely stuff but everything is too big...
Lovely stuff but everything is too big so having to return it all even though I followed the sizing guide. Also too long - need leggings in a short le... Read more

Paula Brown

12/30/2024

★★★★
Good customer service
Good customer service, fairly responsive when one contacts them. I have to admit that I am a fan of Gymshark. Mostly buy stuff when a sale is on. The ... Read more

Christian Dueringer

12/28/2024


No refund after return
They say they didn't receive my return. But I already sent this one a month ago. Now they want me to pay for the entire order, but I only kept 1 shirt... Read more

Fox

12/28/2024


Returns not refunded!
It is 4 weeks since I made a return, and still not received a refund!... Read more

Raz

12/27/2024

★★★★★
Love the quality and style of the...
Love the quality and style of the products from Gymshark, they last for ages. Had some issues with a return/exchange but contacted support and they we... Read more

Isabella Haxby Deallie

12/27/2024


Gym Shark use a terrible company to deal with their returns. Don't rely on getting your money back
They use Happy Returns for their returns. They are an absolute con. Returned a t shirt in Nov 24 using their return label. Got a reply in Dec saying m... Read more

Beverley

12/27/2024


It is nigh on impossible to get a...
It is nigh on impossible to get a refund! I returned my items weeks ago, the warehouse received my items for return on 12th December but have not refu... Read more

Clare Gilbert

12/26/2024


Shocking service
Shocking service. Ordered two items at £30 each for the set. Top arrived but leggings did not arrive as ran out of stock which was a shame but when I ... Read more

Rachel Tacey

12/24/2024


I received 2 pairs of leggings and...
I received 2 pairs of leggings and returned them for a smaller size. 4 weeks have passed and ive not heard anything, i spoke to someone online called ... Read more

Kelly G

12/24/2024


Poor refund experience
I have been a loyal Gymshark customer for a while, but my recent experience with their customer service has been incredibly disappointing. I returned ... Read more

Shereen Patel

12/23/2024


A DISGRACE!!!!!
A DISGRACE!!!!!! Quick enough to take your money, but when it comes to getting your refund virtually impossible!!! Sick and tired of messaging BOT!!!!... Read more

Steve Kennedy

12/23/2024


Poor and unethical
I ordered a hooded top from Gymshark online order number UK13798215 on the 2nd December. However I was made to wait and strung along that the delivery... Read more

Ash R

01/14/2025

★★★
The ordering and delivery works well...
The ordering and delivery works well but returns is not great. Partner asked for a change of size and this process takes weeks. We sent it back on 9th... Read more

Cw

12/23/2024


My daughter had the leggings 35 pound...
My daughter had the leggings 35 pound and said they are so see through she wants me to return them said they are terrible for the money... Read more

Jackie

12/21/2024


Returned my order for a refund as I...
Returned my order for a refund as I didn't like them. Returned via evri drop off. No notification of any return, reached out to support which took 2 d... Read more

Anthony Marks

01/02/2025


Very disappointed
Very disappointed, this is my first time ordering from Gymshark, I sent 2 parcels back using their return process via the post office 4/12/24, today i... Read more

Tara Webster

12/20/2024

★★
It took nearly 2 weeks for my order to...
It took nearly 2 weeks for my order to arrive, but he produced I ordered was to big so done a return and replacement on the 2nd only December. I've ha... Read more

Nicola

12/20/2024

★★
Bought an item which I had to return...
Bought an item which I had to return and have a refund and they charged me for it..... how I'm down £5 for returning an untouched unopened package I d... Read more

ana adamz

12/19/2024


quick to take your money but imposible to get the your refund if u want to return something
I am not happy i have returned the item on the order and have the confirmation that it has been delivered back to them and i am still waiting for my r... Read more

Kasia Warburton

12/19/2024


Missing order
Same problem, placed my order on the 5th of December. the parcel should be delivered by Envri, they have never delivered the parcel but the status was... Read more

Patrycja Tunia

12/18/2024


NEVER buying from Gymshark again!
I am deeply disappointed with my recent experience with Gymshark and will not be purchasing from them never again! Their advertised "free returns from... Read more

Rafaela

12/18/2024


No acknowledgment of return and no refund in sight. No customer service team.
3 weeks and no acknowledgment that they have at the very least received my return. This is shocking. I haven't even mentioned anything about getting m... Read more

Kazim Yukruk

12/18/2024


2 weeks later and still no refund..
2 weeks later and still no refund... I bought more stuff and need to return a pair of leggings because they are so unflattering and no way I can wear ... Read more

Jade Foxton

12/18/2024


Really disgusted with the service I...never again will I spend 100s on this company gymking are so much better
Really disgusted with the service I ordered and returned 1 item which I wanted exchanged for a different size infact they had sent me wrong size in 1s... Read more

Anita

12/17/2024

★★
The Arrival White Shorts were very see...
The Arrival White Shorts were very see through and thin, had to return because they were practically unwearable. Fast delivery though and very easy re... Read more

Anonymous

12/16/2024


Poor communication and processing
Poor communication - customer services do not respond, shipping times are long and 10 days after returning my item, still no correspondence despite Ev... Read more

frfaruque

12/15/2024


I bought a matching pair but you guys ...
I bought a matching pair but you guys send me just the top and refund me the bottoms without even given me options to what I would like to do. It took... Read more

Nurgul Lazenby

12/15/2024


Shocking customer service
Shocking customer service. Sent an entire order back and they're saying there is a discrepancy between what has been returned and logged. Everything h... Read more

Harjinder Bacchus

12/14/2024


Horrible customer service
Horrible customer service, my return package was received at their facility, no refund has been issued after a week.. No more purchasing from them... Read more

Alan Gorji

12/14/2024

★★
Absolutely awful return and refund...
Absolutely awful return and refund experience. Still waiting on my £153 refund. Returned the items first week of November which didn't even get recogn... Read more

Jade

12/13/2024

★★
Good products but overpriced compared...
Good products but overpriced compared to peers. Customer service is non existent and that's just not on for a brand which is somewhat premium (at leas... Read more

NS

12/13/2024


Absolutely horrible customer service
Absolutely horrible customer service. I sent items in for return 3 weeks ago and it shows it has been delivered for 12 days and is still under approva... Read more

B- ROB

12/13/2024

★★★★
Decent
Delivery was an ok speed I understand that it was Black Friday and busy, the shorts I have ordered are ripped though which is disappointing, so those ... Read more

Hph

12/12/2024

★★
Slow to process refunds
Ordered some leggings and returned them well over a week ago and still haven't received confirmation of the return or any refund for the products I se... Read more

Adele

Gymshark Key Return Policy Details

Gymshark offers free 30-day returns for U.S. orders. Start your return using the online portal and receive a prepaid label.

CategoryDetails
Return Window30 days from delivery
Receipt/Proof of PurchaseNo approval required, use return portal
Return Shipping ResponsibilityFree return shipping for U.S. orders
Restocking FeesOriginal shipping not refunded
Refund Process TimeRefund to original payment method
Condition of ReturnItems must be unworn, unwashed, and tagged
ExchangesExchanges not offered online
ExceptionsFinal sale and hygiene items not returnable
Special ConditionsInclude packing slip if available
Return InstructionsReturn started via Gymshark return portal
Additional Nuances7 business days after receipt
Frequently Asked Questions
Can I return worn gym clothes?

No, items must be unworn and in original condition.

Is return shipping free?

Yes, for U.S. orders.

Where do I start my return?

Use the online portal on Gymshark’s Returns Page.

When will I receive my refund?

Within 7 business days after your return is received.

Return Process Details

Return Policy Overview

Gymshark offers free returns within 30 days of receiving your order. Items must be unworn, unwashed, and returned with all original tags and packaging.

Return Instructions

  1. Visit the Returns Page to initiate your return.
  2. Enter your order number and email to receive a prepaid return label.
  3. Package your item securely and drop it off with the selected carrier.

Shipping Fees

  • Returns are free for U.S. orders within the 30-day window.

Refunds

Refunds are processed within 7 business days after the return is received. Refunds are issued to the original method of payment.

Gymshark Returns: How to Submit a Return or Exchange in a Few Simple Steps

What Items Are Eligible for Return?

We gladly accept returns within 30 days of delivery for most items purchased from our official store. To qualify for a refund:

  • The product must be in original condition and returned with its original packaging
  • You must provide valid proof of purchase, including receipt, order number, or order date
  • The return must be submitted through your account or include a completed return form
  • Personalised items and select categories marked for hygiene reasons are strictly non returnable

Please note: All returned products must pass inspection. Items that show signs of wear, alteration, or have missing tags may be rejected.

How to Start a Return

To initiate a return, sign in to your account and follow the few simple steps under the return options menu. If you checked out as a guest, you can still access your return by providing your order number and email address.

Once your request is confirmed, package your item securely and include the return form or receipt. If applicable, attach the provided return label to the outside of the package.

Please note: Gymshark is not responsible for returns shipped without tracking or packages lost during transit.

Refunds and Processing

Once your return is received and inspected, your refund will be processed to the original payment method. This typically takes up to 7–10 business days, depending on your bank or card provider.

If you used cash, store credit, or alternative payment methods, your refund may be issued as store credit. Refunds are not available for personalised items or any items that are returned outside the eligible return window.

All refunds are reviewed carefully to ensure compliance with our returns policy. Thank you for shopping with Gymshark — and we hope to see you again soon.

Contact Information

Email: [email protected]
Contact (Chat): https://support.gymshark.com/en-US