Gymshark Returns Policy

★
My order is #EU2151450RT
My order is #EU2151450RT I am waiting for a refund for 1 month, on ~22th of April I received a broken/defective label from Senior team leader Stacey L... My order is #EU2151450RT I am waiting for a refund for 1 month, on ~22th of April I received a broken/defective label from Senior team leader Stacey L. Package was untrackable, then status updated after 10 days of shipping. DHL via email also confirmed that is something wrong with this label. (I attached a proof to Gymshark) I want to get my money back because it takes too much time, no one knows where the package is after providing broken label. I am planning to take a legal action against this company and a supervisor Stacey L. They are telling me to wait once warehouse will scan the items. I am telling them, this is not 18th century, call to warehouse, check records of receiving and unpacking this box and get this refund done!!! It not takes to return the package from Latvia to Germany for 30 days! Read more

Renius

★
Very very poor support
Very very poor support. A supervisor and a team leader Stacey gave me a return label, I returned the items from Latvia to Germany, I returned on 24th ... Very very poor support. A supervisor and a team leader Stacey gave me a return label, I returned the items from Latvia to Germany, I returned on 24th of April and they still not received it until now! On 13th of May a supervisor Alex, informed that they received the items on 9th of May, but on the tracking is still moving! So how you can be a supervisor if you don't know where the package is? Also Stacey gave me the label, which even DHL cannot track! And everytime they are telling me to wait once warehouse scan them. Ok guys, I paid 1k euro for order and you don't even know where is it, gave me broken label and now the same answer need to wait! I am very dissapointed and will never buy from gymshark again!!! Adding order number #EU2151450RT Read more

Renius

★★★
Ordered a vest
Ordered a vest, which turned out to be too small, despite checking the size was good for me, so I returned it for an XL, and although the parcel track... Ordered a vest, which turned out to be too small, despite checking the size was good for me, so I returned it for an XL, and although the parcel tracker says it arrived 24 hours ago, the return process says it's still waiting. When I attempted to reply to their confirmation email, I received a no-reply notification. If you ever want to really annoy customers, provide service updates from an email address they can't respond to, make it hard to get in touch with you, to get a response, that's real 1* service right there... Read more

Gary Woods

★★
Return policy meant to rip you off or discourage it
some items like the long pants are short, because they are only created for short people (i am 1.93 m). So I cannot possibly wear those, I had to retu... some items like the long pants are short, because they are only created for short people (i am 1.93 m). So I cannot possibly wear those, I had to return them. The return policy is meant to rip you off or discourage returns, they charge for an EU return a somehow large fee which cannot be the well-negotiated one for an within-EU shipping contract. Read more

Dimitri

★★★★★
great delivery
great delivery , easy return and good qulaity gear... great delivery , easy return and good qulaity gear Read more

allan cameron

★
the leggings are very see through and i...
the leggings are very see through and i had to return them... the leggings are very see through and i had to return them Read more

lacey stanley

★
Returns
The clothes are of good quality, but you better hope you won't need to return anything. I have been waiting over 4 weeks just for a return to be appro... The clothes are of good quality, but you better hope you won't need to return anything. I have been waiting over 4 weeks just for a return to be approved, and I still haven't received my refund. Their email communication is absolutely unacceptable and extremely delayed. Out of the two items I returned, only one was approved without any explanation. Very disappointing experience. Read more

Dudek Dudek

★★★
A return takes forever
A return takes forever. No update on the app.... A return takes forever. No update on the app. Read more

Inna Nikitina

★★★★★
Return service
Amazing quick response to my faulty item, within less than 24 hours of raising the issue a new item has landed on my doorstep! If only all companies w... Amazing quick response to my faulty item, within less than 24 hours of raising the issue a new item has landed on my doorstep! If only all companies were like this. Really good communication and service I cannot fault. Thank you! Read more

Emily Barrell

★
Bad Returns Process
I returned two items from my order and received an email from Gymshark claiming that only one item was received, which is completely false as both ite... I returned two items from my order and received an email from Gymshark claiming that only one item was received, which is completely false as both items were in the return package. You cannot contact anyone at Gymshark, it's all chatbots even if you email support@gymshark. I don't see this getting resolved without a lot of effort on my part. Their delivery times are also awful, can take up to two weeks to arrive. Won't be buying from them anymore nor will recommend them. Read more

PNCC

★★
Shocking return service
Happy with products I received, but come on Gymshark sort your returns out. Returned items 2/4, it's now 11/4 and the money still hasn't gone back in ... Happy with products I received, but come on Gymshark sort your returns out. Returned items 2/4, it's now 11/4 and the money still hasn't gone back in to my account Would put me off ordering from them in the future Read more

Leeroy

★
See through leggings
I used to rave about Gymshark all the time and have quite a few pairs which have been great. I recently got the new APEX leggings which are £60. Bough... I used to rave about Gymshark all the time and have quite a few pairs which have been great. I recently got the new APEX leggings which are £60. Bought them as a treat to myself. They are shocking! They are extremely see through and you can see your underwear under them and not appropriate to use at the gym at all. Considering I have only wore them once and it was an arm day so not bending over and stretching. I have wasted £60 on poor quality leggings and have messaged gymshark and they have returned with a 20% discount to buy more leggings. What a joke. So I can buy more see through leggings. I have also seen numerous comments stating the same now about the same leggings. In their message, they didn't see this as a fault and I can not return them as I have worn them once to the gym. I wish I had realised how see through they were before going to the gym and having someone point it out. As you can imagine that was quite embarrassing. Please avoid the new apex leggings. They are not worth the money or quality. I don't think I will be buying from gymshark again which is a shame because I have loved my pieces in the past but honestly can't afford expensive pieces that you can't even wear without exposing yourself. Read more

Natalie Sharp

★
I ordered a hoodie and never received it
I ordered a hoodie and never received it. The tracking number with UPS said they didn't receive the parcel from Gymshark. So I contacted them about it... I ordered a hoodie and never received it. The tracking number with UPS said they didn't receive the parcel from Gymshark. So I contacted them about it, and they told me to wait until after the 7 days to get a refund or a replacement. So I ended up waiting till after the seven days. I contacted them again, and they finally allowed me to decide what I wanted to do with my order. So I chose a replacement; that one did arrive. But it is incredibly small for an "oversized hoodie," and now when I want to exchange the item, the order # for the replacement item doesn't work. And Gymshark takes forever to return a message on their customer service chat and/or email. Not sure I will be purchasing from them anymore. At least offer a $10 or $15 gift card for the inconvenience. The two order numbers would be US21977052 and the replacement order # is US21977052R1. Please Help Read more

Josue

★
Delivery is too slow
Delivery is too slow, looks like it's swimming through sea to reach nz, but I really love the clothes. Trendy and quality clothes. Even return the del... Delivery is too slow, looks like it's swimming through sea to reach nz, but I really love the clothes. Trendy and quality clothes. Even return the delivery charges couple of times because of late delivery. Read more

Robingv

★
Gymshark is not what it used to be...
I've bought a lot from Gymshark over the years, but lately the quality has really gone downhill. The last order I received had poor quality materials ... I've bought a lot from Gymshark over the years, but lately the quality has really gone downhill. The last order I received had poor quality materials and bad fits across all items, so I decided to return them. Unfortunately, their return process is a mess. They use a very specific parcel service that's hard to find - I went to 3 different shops before finally finding one that would accept the package. By the time I located a place, the 30-day return window had just passed. I reached out to Gymshark asking for just a few days' extension, but they refused. Now I'm stuck with 4 items I can't use and can basically throw away. Really disappointing experience from a brand I used to love. Read more

Peter Frost

★
Impossible to get refunded. Shop elsewhere
UPDATE: It's been more than three months and I still haven't received any refund. All I keep getting from the company are copy-pasted responses with n... UPDATE: It's been more than three months and I still haven't received any refund. All I keep getting from the company are copy-pasted responses with no real resolution. I strongly advise you to take your business elsewhere I placed multiple orders during their holiday sale and returned two of them. My return packages were delivered over three months ago, and I still haven't received any refund. All items were paid for with my gift card. I've contacted customer service multiple times, but I only get generic, copy-pasted responses telling me to wait longer. It will soon be four months since I placed these orders. I strongly do not recommend shopping on this website unless you're absolutely certain you will keep all your items. Getting a refund is practically impossible. This is the same copy-pasted response I've been getting every time I've reached out to customer service over the last 10 times " Hi there, Thanks for your message. We're sorry to hear you're missing a refund. Unfortunately, we're unable to process a refund for the items until the warehouse team manually updates our system to confirm that all items have been received. Due to the high volume of returns we receive, I'm unable to confirm a timeframe for this. Thank you for your patience and understanding. Customer Support Gymshark " Read more

Holly

★
I ordered a pair of shorts during the...
I ordered a pair of shorts during the sale, and my order was successful. I even received a confirmation email along with the shipping details. I was h... I ordered a pair of shorts during the sale, and my order was successful. I even received a confirmation email along with the shipping details. I was happy,and waited the items.However, shortly after, I got another email stating that the shorts were out of stock, so they wouldn't be able to send them. I am also not satisfied with the rest of my order (sports bras). The size S was so small that it would have barely fit my 10-year-old daughter, even though I usually wear size S/36. On top of that, I had to pay for the return. I used to order from this store a lot, but I dont think that i'll order again. Read more

Mesi Bolgár

★
Poor quality shorts
Poor quality shorts. Admittedly I did buy the shorts 9 months ago but i don't really use them as I actually find them uncomfortable while running but ... Poor quality shorts. Admittedly I did buy the shorts 9 months ago but i don't really use them as I actually find them uncomfortable while running but as I had used them I didn't feel I could just return them so I decided to keep them as a backup if I really needed them. As such they have maybe been used around 20 times at the most. Sadly after limited use all the printing is literally falling off the shorts. I tried to contact them to explain but they wouldn't even give me the opportunity to explain the problem and just gave me a £10 voucher... now some would say this is great but I would have to spend much more than this to replace the shorts and seen as I don't really trust the quality and don't want to risk anymore money on this brand. My Nike shorts have lasted about 10 years and completed hundreds of uses and look in better condition than the gymshark ones. I would personally stay clear as the quality and customer service is dreadful. Just another typical social media brand that offer plenty but deliver very little. Back to the more trusted brands for me Read more

Lee

★★
Terrible customer service
Terrible customer service. Quality of clothing good but don't expect a good experience if you have a problem with your clothing and need to return or ... Terrible customer service. Quality of clothing good but don't expect a good experience if you have a problem with your clothing and need to return or exchange it. Placed an order before Xmas. Leggings too big (accurate sizing, I'm just between sizes). Sent back end of December for exchange. 3 weeks later heard nothing, emailed to inform I'd be out the country in a couple of weeks and needed order before then. 1 week later, still no response. Emailed again to ask asked for a refund instead as wouldn't be in to receive parcel. Day later received email to say order had already been processed and to get in touch with courier to return. The next day receive email processing exchange. I contacted courier for return. Over 8 weeks later, still no refund. Sent a complaint and told only an exchange could be offered. Made another complaint and refund given. 3.5 months from purchase to resolve and I had to do all the chasing. Won't be using this company again as a result. Read more

Ms B

★★★★★
Caring ethical company
The products are lovely but I had to return for a different size. I was offered the option to exchange and the process was really straightforward. I w... The products are lovely but I had to return for a different size. I was offered the option to exchange and the process was really straightforward. I would recommend this caring, ethical company. Read more

Susan

★★★★★
Impressed with Gymshark
Delivered my order quickly despite it being over the Christmas period. I had never ordered from Gymshark before and I was impressed with the quality o... Delivered my order quickly despite it being over the Christmas period. I had never ordered from Gymshark before and I was impressed with the quality of the clothing and their customer service. Unfortunately, I needed to return one item. The return was easy and I received my refund quickly. Read more

Lisa

★
Had to pay 15 Eur extra to return the...
Had to pay 15 Eur extra to return the item, which had the wrong size, I simply wanted to return it and order another one (the right size), but now I'm... Had to pay 15 Eur extra to return the item, which had the wrong size, I simply wanted to return it and order another one (the right size), but now I'm definitely not going to do that anymore. Sad that you guys decided to change your returns policy, I used to be a big fan... Read more

Simas Jauniskis

★
Shark by name, shark by nature
Ordered twice from this company. With both orders I had cause to return something (ordered several sizes as unsure which would be best fit). On both o... Ordered twice from this company. With both orders I had cause to return something (ordered several sizes as unsure which would be best fit). On both occasions, found Customer Services to be shocking. Numerous emails had to be sent before I finally, after weeks of trying on my part, received my refund for the first order. I am still battling and trying to obtain a refund for part of my 2nd order. Goodness only knows when that might be. I will not be ordering again from this bunch of sharks (I guess the clue is in their name). I would advise everyone to steer well clear! Read more

Wendy Dodds

★
Ordered items in November
Ordered items in November , took over 2 weeks to arrive ..quality of items poor compared to items previously purchased over the years , arranged a ret... Ordered items in November , took over 2 weeks to arrive ..quality of items poor compared to items previously purchased over the years , arranged a return through their portal and GS received back a few days later , it took 3 weeks for them to acknowledge the return , and only after countless emails of me showing them the proof off delivery, nothing was automatically updated their end ,they said sorry and would refund but only refunded me for half the items I sent back ! They are impossible to get hold of customer service is shocking ..keep having to talk to “bots” as their “humans are busy” as it is either Xmas or a sale ....it comes same time every year , stop making excuses and get more staff ! ..every other company manages it , extremely rude and off putting ! ...it is now coming up for 2 months and I am still waiting for my refund #UK13760036 ¡ Read more

lucy berry

★★
The products look okay however the...
The products look okay however the customer service and company policies are horrible. I sent a product back, it took more than 20 days and several it... The products look okay however the customer service and company policies are horrible. I sent a product back, it took more than 20 days and several iterations over the phone and via email to get the return accepted. They sent me a gift card instead of returning money to my account. I'm insisting to get the money 'cause I don't want to spend more in their company products. Read more

Davide

★★★★★
Quick delivery and very helpful in...
Quick delivery and very helpful in making a substitution and return of the trousers I had ordered.... Quick delivery and very helpful in making a substitution and return of the trousers I had ordered. Read more

Carol Pullan

★
32 days for a refund , really inefficient company ...
It took 18 days to get a response from Gymshark , no acknowledgment on receipt of my return which is normal practice these days , no customer service ... It took 18 days to get a response from Gymshark , no acknowledgment on receipt of my return which is normal practice these days , no customer service number to chase, you have to email which took a further 2 days to get a response, I was then informed it would take 7 days to unpack the parcel in the warehouse and 7 days to refund , so 32 days In total . Really don't bother , so much more efficient company's around that all give so much better customer service Read more

Christina Nixon

★★★★★
Easy buying, easy returns
Easy buying, easy return. Only problem is the products are so popular that a lot of the stuff I like is no longer available in my size.... Easy buying, easy return. Only problem is the products are so popular that a lot of the stuff I like is no longer available in my size. Read more

Mrs. Ilse van den Berg

★
I ordered items and returned them way...
I ordered items and returned them way before the time frame was due and I have not received my refund. I have emailed multiple times it said 3 -5 busi... I ordered items and returned them way before the time frame was due and I have not received my refund. I have emailed multiple times it said 3 -5 business days and it has now been over a week. I am now being ignored. I sent them proof of my return Read more

Harley

★
Still waiting for my return to be...
Still waiting for my return to be received in my bank... Still waiting for my return to be received in my bank Read more

Natasha Lane

★★★
wrong order and problems returning the item
I ordered a pair of shorts online. I received the wrong item, a pair of sweats. I didn't think too much of it because mistakes happen, so I went to th... I ordered a pair of shorts online. I received the wrong item, a pair of sweats. I didn't think too much of it because mistakes happen, so I went to the site to return the said item. The link on the bottom of the site page didn't work so I kept searching on the site and found another way to return the sweats. I proceed to give my order info, and I get an email with the link to my pre-paid return label. When I clicked on the link it brought me to an error page. So I contacted customer service, who was nice and helpful. I got my refund on my product but not for the shipping I paid. A few months after that incident I ordered a few different items which I received without any problems. It was frustrating not being able to return the item, but I hope they fixed the bug and that it was just a one-time thing. Read more

LDC

★★★★★
My first time using gymshark and i...
My first time using gymshark and i honestly have no complaints.My first order i thought id try a certain size it did not fit so i had to send them bac... My first time using gymshark and i honestly have no complaints.My first order i thought id try a certain size it did not fit so i had to send them back to get a bigger size.The return process was so easy and caused me no problems at all.The delivery was fast even with expected delays and was updated through the process.My 2nd order has come and the prices are great and the quality is excellent.Very happy! Read more

Gaz Wright

★★★★
Taking an absolute age to get a refund
Taking an absolute age to get a refund. They have had the return for 10 days now and I havent heard anything from them. The most frustrating thing is ... Taking an absolute age to get a refund. They have had the return for 10 days now and I havent heard anything from them. The most frustrating thing is the BOT chat seems to be the only way to get through. There is no support email address evident on the site. No telephone number - nothing. I would recommend procuring and making exchanges in store. UPDATE: Once I managed to get through they were quick in resolving this and the exchange arrived with in a couple of days: - we got there. . . Read more

Phil

★★
Fabulous product but abysmal customer...
Fabulous product but abysmal customer service. Ordered a matching set tank and leggings. Leggings sent in wrong colour (their mistake but these things... Fabulous product but abysmal customer service. Ordered a matching set tank and leggings. Leggings sent in wrong colour (their mistake but these things happen) BUT only option to sort is a chatbot. You have to repeat information multiple times and still never an actual response from customer services So your only option is to return wrong item at your own cost and wait for a credit note to be issued (says can take up to 10/15days). There is no option for a refund on a wrong item even though Gymshark fault Or reorder hope correct colour arrives 2nd time but essentially having to pay for goods twice. Loved product but can't deal with all the hassle for what should be a simple replacement for a wrong item. Decided to return everything as don't want to risk having a mismatched pair and shop somewhere else Read more

LJ

★
“Terrible Service and Low-Quality Products - Avoid Gymshark!
I have been shopping online for years, with countless experiences of returning items, and I've never encountered such an awful process as I did with G... I have been shopping online for years, with countless experiences of returning items, and I've never encountered such an awful process as I did with Gymshark. Normally, refunds are issued within two weeks of receiving the return. But with Gymshark? Over a month has passed since they received my parcel, and I still haven't seen my money. There's no phone number to contact, and they take nearly a week to respond to emails-only to repeatedly ask for the same proof of return. This is the third time I've sent it, and still no refund. And let's not even talk about the product quality. The leggings smelled so strongly of plastic that it was unbearable. Wearing them felt suffocating. I can't fathom how a brand this low-quality gets so much hype in the media. Save yourself the trouble and avoid this brand at all costs. I certainly won't be buying from them ever again. Read more

kimia motevalli

★
I have sent my return a month ago and...
I have sent my return a month ago and still no sign of refund and there is no real ways to contact them. Now my refund has expired apparently as I hav... I have sent my return a month ago and still no sign of refund and there is no real ways to contact them. Now my refund has expired apparently as I have received a notification. This is the third time in years I have ordered from gymshark and I'm not happy with the service never again after this. Read more

Henson Hinds

★
Snag in leggings
Ordered 2 items - one I didn't like when seeing it in real life (not your fault obviously) and the other items were some leggings which have a big sna... Ordered 2 items - one I didn't like when seeing it in real life (not your fault obviously) and the other items were some leggings which have a big snag in them, so I'll have to return them as faulty. I now have new admin to do and nothing to show for it! Read more

Luke H

★★
Quality downgrade?
I don't know what's happening with GymShark at the moment. Something has changed and the quality of work is not at the standard for what they charge. ... I don't know what's happening with GymShark at the moment. Something has changed and the quality of work is not at the standard for what they charge. In 6 months, I have had holes in 3 pairs of leggings, 1 during the first wear, 1 after the first wash. I've also had to return another pair as they were completely see through. Their customer service when it comes to refunds is fantastic, but it's a shame I've had to use that service so often Read more

Lana Petrie

★
Second order, again utterly poor service
Second order, quality of items are poor so returned two of them kept the joggers. Return date 26/12 it's the 8/01 and I'm still chasing my refund.... Second order, quality of items are poor so returned two of them kept the joggers. Return date 26/12 it's the 8/01 and I'm still chasing my refund. Read more

Amy Young The working mum

★
Products returned partially refunded
On December 2nd 2024, I have returned two items to Gym Shark. The return was delivered in December 3rd. The refund was not processed until December em... On December 2nd 2024, I have returned two items to Gym Shark. The return was delivered in December 3rd. The refund was not processed until December ember 24th. The issue rises when out of the two item returned, only one has been refunded, and the information received says that “Some items were not returned”. I have reached to their support email and didn't hear anything from them. Now I don't have the product, and specially the money. I used to buy from them with frequency and now I'll find another brand to purchase as the confidante on them no longer exists. I'm sad o have such bad experience with them. Read more

Gabriel Brezolin

★
Appalling customer service
Appalling customer service. I returned an item, didn't receive a refund of £45. They don't have a customer service number, or email address you can co... Appalling customer service. I returned an item, didn't receive a refund of £45. They don't have a customer service number, or email address you can contact, they have a bot system which is glitching and doesn't work. I messaged them on instagram both in a private message and on a post and they haven't responded. I have no way of contacting them. They have lost a loyal customer who would do repeat purchase. Don't buy from them unless you're prepared to hit a brick wall with return issues. Read more

Sophia Ghafoor

★
I purchased leggings in your Regent...
I purchased leggings in your Regent street store in London. They are too big and I am trying to return them, but my order number/ID is not beig recogn... I purchased leggings in your Regent street store in London. They are too big and I am trying to return them, but my order number/ID is not beig recognised in the online return form. I have tried unsuccessfully to talk to a human but keep going around in a loop with the only available support chat bot that keeps referring me to the online portal which will not accept my order number. It is very frustrating and I am unable to process a refund. Unfortunately despite item now being returned. No acknowledgement from Gym Shark and no refund. Read more

Jennifer

★★★★★
No problems at all
No problems at all. Had to return 1 itme and it was very easy.... No problems at all. Had to return 1 itme and it was very easy. Read more

Mr Paul Taylor

★
Very poor customer service I have...
Very poor customer service I have provided proof of delivery of a return that was recieved by gymshark 2 weeks ago and they are not responding to the ... Very poor customer service I have provided proof of delivery of a return that was recieved by gymshark 2 weeks ago and they are not responding to the proof or refunding. I have searched online and found Gymshark have a record of refusing to acknowledge returns and refusal to refund. I will not buy from here again and would advise others not to as they don't honour consumer's rights. Read more

Kirsty

★★★★★
Love your products
Love your products! Website easy to use, items arrive quickly and easy to return.... Love your products! Website easy to use, items arrive quickly and easy to return. Read more

Jackie Bryant

★★★
Refunded after leaving a bad review online approx one month after the return was sent
I kept a few things from my order but unfortunately the items I returned one month ago have not been refunded. So the clothes have been returned and I... I kept a few things from my order but unfortunately the items I returned one month ago have not been refunded. So the clothes have been returned and I'm out of pocket. I just got an email saying my return has been cancelled After leaving this review my refund has been processed finally. Read more

Lila Liechti

★★★
Lovely stuff but everything is too big...
Lovely stuff but everything is too big so having to return it all even though I followed the sizing guide. Also too long - need leggings in a short le... Lovely stuff but everything is too big so having to return it all even though I followed the sizing guide. Also too long - need leggings in a short leg length which I don't think Gym Shark do. Just disappointing as was looking forward to Gym Shark being my go to for casual and gym wear :-( Read more

Paula Brown

★★★★
Good customer service
Good customer service, fairly responsive when one contacts them. I have to admit that I am a fan of Gymshark. Mostly buy stuff when a sale is on. The ... Good customer service, fairly responsive when one contacts them. I have to admit that I am a fan of Gymshark. Mostly buy stuff when a sale is on. The return process is very easy & free which is good to order additional items & sizes. One downside is the product description & photos on website and app are very often not sufficient. Read more

Christian Dueringer

★
No refund after return
They say they didn't receive my return. But I already sent this one a month ago. Now they want me to pay for the entire order, but I only kept 1 shirt... They say they didn't receive my return. But I already sent this one a month ago. Now they want me to pay for the entire order, but I only kept 1 shirt... that costs €18 The entire order costs almost €80.. Very dissapointed. My boyfriend also returned an order a month ago and he still hasn't got his money back Read more

Fox

★
Returns not refunded!
It is 4 weeks since I made a return, and still not received a refund!... It is 4 weeks since I made a return, and still not received a refund! Read more

Raz

★★★★★
Love the quality and style of the...
Love the quality and style of the products from Gymshark, they last for ages. Had some issues with a return/exchange but contacted support and they we... Love the quality and style of the products from Gymshark, they last for ages. Had some issues with a return/exchange but contacted support and they were really helpful and quick with sorting it out. Read more

Isabella Haxby Deallie

★
Gym Shark use a terrible company to deal with their returns. Don't rely on getting your money back
They use Happy Returns for their returns. They are an absolute con. Returned a t shirt in Nov 24 using their return label. Got a reply in Dec saying m... They use Happy Returns for their returns. They are an absolute con. Returned a t shirt in Nov 24 using their return label. Got a reply in Dec saying my return label has expired. No return of my £25. Never know such a scam company - why would Shark Gym allow themselves to get such a bad press. Will never use Shark Gym again as a result. Read more

Beverley

★
It is nigh on impossible to get a...
It is nigh on impossible to get a refund! I returned my items weeks ago, the warehouse received my items for return on 12th December but have not refu... It is nigh on impossible to get a refund! I returned my items weeks ago, the warehouse received my items for return on 12th December but have not refunded me as of yet. Very disappointing. UpDATE: Gymshark refunded me after I contacted them to chase up the refund. I wonder if it was because I left this bad review? Read more

Clare Gilbert

★
Shocking service
Shocking service. Ordered two items at £30 each for the set. Top arrived but leggings did not arrive as ran out of stock which was a shame but when I ... Shocking service. Ordered two items at £30 each for the set. Top arrived but leggings did not arrive as ran out of stock which was a shame but when I was refunded it was £3 short. So I now arranged to return the top which again was deducted £3 in spite of policy stating full refund will be given. As usual cannot speak to anyone to ask the reason why. Just a large company not interested in good customer service. Shame. Read more

Rachel Tacey

★
I received 2 pairs of leggings and...
I received 2 pairs of leggings and returned them for a smaller size. 4 weeks have passed and ive not heard anything, i spoke to someone online called ... I received 2 pairs of leggings and returned them for a smaller size. 4 weeks have passed and ive not heard anything, i spoke to someone online called John who has been nothing but difficult. I have prove of postage and the tracking number says that it has been received at gym shark. John then sent me another link to return the items. And has told me that the number on the return label doesnt match the tracking number. It clearly wont giving that he has sent a return label tonight. So I am not 50 odd pound down and no leggings as they are currently at Gym shark. Absolutely horrible customer service Read more

Kelly G

★
Poor refund experience
I have been a loyal Gymshark customer for a while, but my recent experience with their customer service has been incredibly disappointing. I returned ... I have been a loyal Gymshark customer for a while, but my recent experience with their customer service has been incredibly disappointing. I returned items in accordance with their return policy, yet I have not received my refund. The customer service system seems to rely heavily on bots, making it extremely difficult to get in touch with a human representative who can resolve the issue. Despite providing all the necessary documentation and repeatedly attempting to contact them via email and their online return portal, my queries have gone unanswered. I even tried reaching out on social media, but to no avail. This lack of effective communication and support is unacceptable for a brand of Gymshark's stature. I am left frustrated and out of pocket, with no clear resolution in sight. I hope Gymshark will address these issues promptly and improve their customer service to prevent others from experiencing the same inconvenience. Until then, I'm hesitant to make future purchases and would advise potential buyers to be cautious, especially when it comes to returns and refunds. Rating: 1/5 Read more

Shereen Patel

★
A DISGRACE!!!!!
A DISGRACE!!!!!! Quick enough to take your money, but when it comes to getting your refund virtually impossible!!! Sick and tired of messaging BOT!!!!... A DISGRACE!!!!!! Quick enough to take your money, but when it comes to getting your refund virtually impossible!!! Sick and tired of messaging BOT!!!! Telling me they will send a confirmation email!!! They have had the return items for 10 days!!! Looks like I will have to go through my bank to see if they can do anything to refund my credit card!!!! AVOID!!!!! Read more

Steve Kennedy

★
Poor and unethical
I ordered a hooded top from Gymshark online order number UK13798215 on the 2nd December. However I was made to wait and strung along that the delivery... I ordered a hooded top from Gymshark online order number UK13798215 on the 2nd December. However I was made to wait and strung along that the delivery was on its way. 3 weeks later I get an email that it's out of stock. In return they have given me a code for free delivery on the next order and a refund. The bigger issue here is wasting my time. It would have been better and more ethical to be honest and say you don't have the item in stock online. Won't be buying again. Read more

Ash R

★★★
The ordering and delivery works well...
The ordering and delivery works well but returns is not great. Partner asked for a change of size and this process takes weeks. We sent it back on 9th... The ordering and delivery works well but returns is not great. Partner asked for a change of size and this process takes weeks. We sent it back on 9th December and this wont be processed until after xmas. Just ordered another item instead in the end and when the the exchanged item finally arrives we will return it UPDATE ON 14/01/2025 Still waiting for exchange item to arrive. It says its been approved but over a month for an exchange is terrible- wont order from gymshark again until they get themselves together Read more

Cw

★
My daughter had the leggings 35 pound...
My daughter had the leggings 35 pound and said they are so see through she wants me to return them said they are terrible for the money... My daughter had the leggings 35 pound and said they are so see through she wants me to return them said they are terrible for the money Read more

Jackie

★
Returned my order for a refund as I...
Returned my order for a refund as I didn't like them. Returned via evri drop off. No notification of any return, reached out to support which took 2 d... Returned my order for a refund as I didn't like them. Returned via evri drop off. No notification of any return, reached out to support which took 2 days to get any feedback. Said I'd get a refund within 10 days, still no refund. Very poor Read more

Anthony Marks

★
Very disappointed
Very disappointed, this is my first time ordering from Gymshark, I sent 2 parcels back using their return process via the post office 4/12/24, today i... Very disappointed, this is my first time ordering from Gymshark, I sent 2 parcels back using their return process via the post office 4/12/24, today is 20/12/24, I'm unable to track the parcel with the numbers on the receipt from the post office. I've tried to contact Gymshark via the app, I got an answer from a BOT asking me to input my email, however clicking in the box doesn't do anything it doesn't bring up the keyboard so I can't provide my email address. They owe me over £71 and I can't contact them to find out what is happening. I will never order from them again which is a shame as the items I kept are nice. **Edit** I have received my refund which is great, however without any notification or correspondence, the main reason for such a negative review was being unable to contact Gymshark, I knew it was a busy period but had I have been able to track the parcels or contact them it would have eliminated all my anxiety as to where the parcels were and that I would be receiving my refund in due course. A big one to work on Gymshark as your clothes are lovely and high quality. Read more

Tara Webster

★★
It took nearly 2 weeks for my order to...
It took nearly 2 weeks for my order to arrive, but he produced I ordered was to big so done a return and replacement on the 2nd only December. I've ha... It took nearly 2 weeks for my order to arrive, but he produced I ordered was to big so done a return and replacement on the 2nd only December. I've had no notification that they have received the package back again and I've still no word of my new order. I emailed gym shark yesterday and have had no email back yet. Not very happy with the company and no telephone number to contact them. ž Read more

Nicola

★★
Bought an item which I had to return...
Bought an item which I had to return and have a refund and they charged me for it..... how I'm down £5 for returning an untouched unopened package I d... Bought an item which I had to return and have a refund and they charged me for it..... how I'm down £5 for returning an untouched unopened package I don't know. Definitely puts me off buying from them again. Read more

ana adamz

★
quick to take your money but imposible to get the your refund if u want to return something
I am not happy i have returned the item on the order and have the confirmation that it has been delivered back to them and i am still waiting for my r... I am not happy i have returned the item on the order and have the confirmation that it has been delivered back to them and i am still waiting for my refund and that was more than 3 weeks ago, can someone get this sorted, is impossible to speak to human here only chat bot. Read more

Kasia Warburton

★
Missing order
Same problem, placed my order on the 5th of December. the parcel should be delivered by Envri, they have never delivered the parcel but the status was... Same problem, placed my order on the 5th of December. the parcel should be delivered by Envri, they have never delivered the parcel but the status was changed to "return requested", how I can return the item if it was never delivered. Sent message to Gymshark, chat with the but, but never heard back from them :( really bad experience and very disappointed kids (christmas present) Read more

Patrycja Tunia

★
NEVER buying from Gymshark again!
I am deeply disappointed with my recent experience with Gymshark and will not be purchasing from them never again! Their advertised "free returns from... I am deeply disappointed with my recent experience with Gymshark and will not be purchasing from them never again! Their advertised "free returns from Norway" policy is misleading and far from accurate. For 11 days now, I have been searching for a post office that would accept the return free of charge, only to be met with the same unhelpful response every single time. To make it worse, my interaction with Gymshark's customer service has been extremely frustrating! It looks like that every reply I send is forwarded to a different representative, since I am repeatedly receiving a "copy-pasted" responses that fails to address my concerns in a professional way. It turns out that I had to pay out of pocket to return the package - which goes against what they advertise for. When I asked for a reimbursement, the response was both dismissive and unsatisfactory. Instead of refunding the amount I paid, I was given a gift card worth NOK 173 - a sum that doesn't even cover the cost of a single sports bra on their website! Such a joke!!! This was particularly infuriating, as I had explicitly stated I would never shop with them again! I strongly advise everyone to avoid purchasing from Gymshark! Their customer service and return policies are severely lacking, and this experience has left me feeling disregarded and undervalued as a customer! Read more

Rafaela

★
No acknowledgment of return and no refund in sight. No customer service team.
3 weeks and no acknowledgment that they have at the very least received my return. This is shocking. I haven't even mentioned anything about getting m... 3 weeks and no acknowledgment that they have at the very least received my return. This is shocking. I haven't even mentioned anything about getting my refund. How long is that going to take? Another 3 weeks? Is withholding customers money for 6 weeks an acceptable practise for a company this big? Want to call customer services? They don't have one so good luck with that. Read more

Kazim Yukruk

★
2 weeks later and still no refund..
2 weeks later and still no refund... I bought more stuff and need to return a pair of leggings because they are so unflattering and no way I can wear ... 2 weeks later and still no refund... I bought more stuff and need to return a pair of leggings because they are so unflattering and no way I can wear them out in public, and now I'm concerned I've lost almost £100. I've had to chase them already and send them a copy of my postage receipt as their returns tracking doesn't acknowledge your return. Along with the controversy of their models photoshopping their body for a smaller waist and bigger glutes, Gymshark are really going down hill. Read more

Jade Foxton

★
Really disgusted with the service I...never again will I spend 100s on this company gymking are so much better
Really disgusted with the service I ordered and returned 1 item which I wanted exchanged for a different size infact they had sent me wrong size in 1s... Really disgusted with the service I ordered and returned 1 item which I wanted exchanged for a different size infact they had sent me wrong size in 1st place I got told I have to wait upto 9 days for my return to even be acknowledged then wait until my replacement to be sent I explained on numerous occasions that it's a gift I need it asap now I don't even hear from them so where's my order some one tell me, So after leaving a review I get a message asking me when I sent the item back do they not read conversations it's already been confirmed as received in there depot by a customer service agent yet I'm been asked again the same questions with no reply or response as to when I'm going to get my item that I've paid for disgusted Read more

Anita

★★
The Arrival White Shorts were very see...
The Arrival White Shorts were very see through and thin, had to return because they were practically unwearable. Fast delivery though and very easy re... The Arrival White Shorts were very see through and thin, had to return because they were practically unwearable. Fast delivery though and very easy returns Read more

Anonymous

★
Poor communication and processing
Poor communication - customer services do not respond, shipping times are long and 10 days after returning my item, still no correspondence despite Ev... Poor communication - customer services do not respond, shipping times are long and 10 days after returning my item, still no correspondence despite Evri confirming that the return has been completed on their end. Avoid if you want timely deliveries - Christmas gift is likely to be delayed despite ordering at the end of November Read more

frfaruque

★
I bought a matching pair but you guys ...
I bought a matching pair but you guys send me just the top and refund me the bottoms without even given me options to what I would like to do. It took... I bought a matching pair but you guys send me just the top and refund me the bottoms without even given me options to what I would like to do. It took ages to deliver. I have no time to return the top as its the busiest time of year Read more

Nurgul Lazenby

★
Shocking customer service
Shocking customer service. Sent an entire order back and they're saying there is a discrepancy between what has been returned and logged. Everything h... Shocking customer service. Sent an entire order back and they're saying there is a discrepancy between what has been returned and logged. Everything has been returned. They are now refusing to refund me the full amount, even though it is their fault and I have proof of postage for the return. Will not be ordering again!! I am now nearly £70 out of pocket!! Read more

Harjinder Bacchus

★
Horrible customer service
Horrible customer service, my return package was received at their facility, no refund has been issued after a week.. No more purchasing from them... Horrible customer service, my return package was received at their facility, no refund has been issued after a week.. No more purchasing from them Read more

Alan Gorji

★★
Absolutely awful return and refund...
Absolutely awful return and refund experience. Still waiting on my £153 refund. Returned the items first week of November which didn't even get recogn... Absolutely awful return and refund experience. Still waiting on my £153 refund. Returned the items first week of November which didn't even get recognised until I emailed. Now I am waiting for actual money to be returned. All I keep getting is your awful bot saying “thanks for keeping us in the loop it's going be 48 hours” over and over. Can't ring Emailed Gone on Twitter. When will I actually see my money???? £153 You are holding. Billionaire owner and can't Even bothered to return people's money. Insanity. The worst customer service ever. Don't order you will be waiting months for your return. Read more

Jade

★★
Good products but overpriced compared...
Good products but overpriced compared to peers. Customer service is non existent and that's just not on for a brand which is somewhat premium (at leas... Good products but overpriced compared to peers. Customer service is non existent and that's just not on for a brand which is somewhat premium (at least by price). Delivery takes forever and so does return and no one to speak to. Not sure if i am keen to buy from them going forward. Read more

NS

★
Absolutely horrible customer service
Absolutely horrible customer service. I sent items in for return 3 weeks ago and it shows it has been delivered for 12 days and is still under approva... Absolutely horrible customer service. I sent items in for return 3 weeks ago and it shows it has been delivered for 12 days and is still under approval for return. There is no customer service number to talk to a representative. Not sure if they will ever refund me eventhough they have my items. Never buying from them again. Read more

B- ROB

★★★★
Decent
Delivery was an ok speed I understand that it was Black Friday and busy, the shorts I have ordered are ripped though which is disappointing, so those ... Delivery was an ok speed I understand that it was Black Friday and busy, the shorts I have ordered are ripped though which is disappointing, so those will have to be returned. T shirt, socks and hoodie do all seem very good quality it's just a shame as it was the shorts I was wanting the most. But the return process for this is easy. Read more

Hph

★★
Slow to process refunds
Ordered some leggings and returned them well over a week ago and still haven't received confirmation of the return or any refund for the products I se... Ordered some leggings and returned them well over a week ago and still haven't received confirmation of the return or any refund for the products I sent back. Read more

Adele