Hello Molly Returns Policy

★★★★★
Amazing service!
Winnie from Hello Molly help extended my return/exchange date as I'm stuck in Thailand with Earthquake incident. Their service is always so helpful, f... Winnie from Hello Molly help extended my return/exchange date as I'm stuck in Thailand with Earthquake incident. Their service is always so helpful, fast, reliable and top notch not to include amazing quality and beautiful clothing! Hello Molly never disappoint :) Read more

Aliescha Rattanas

★★★★★
Wonderful Experience
I had a wonderful experience with Hello Molly's customer service and Tanya was great! I forgot to return my dress a while ago, but had already paid fo... I had a wonderful experience with Hello Molly's customer service and Tanya was great! I forgot to return my dress a while ago, but had already paid for the Happy Return. Tanya quickly sent me a new QR code and allowed me to return the dress about 2 months later and even refunded my credit card instead of just getting credit added to my account. She was friendly and extremely helpful. Wonderful customer service! Read more

Rose Peterson

★★★★★
Love Hello Molly!
I love Hello Molly and Bianca is great! I have been shopping with this brand for over a year now and I love everything I've gotten, such unique and af... I love Hello Molly and Bianca is great! I have been shopping with this brand for over a year now and I love everything I've gotten, such unique and affordable pieces, good prices, good return policy, and great customer service! Read more

R K

★★★★★
When I ordered dresses for a wedding I...
When I ordered dresses for a wedding I will be attending in a few weeks I was having trouble with sizes. I have lost a lot of weight in the past year ... When I ordered dresses for a wedding I will be attending in a few weeks I was having trouble with sizes. I have lost a lot of weight in the past year and I don't quite know my size yet. Neither of the dresses I ordered ended up fitting perfectly. I needed to return them and Steph was an amazing help with the return process. Love this company and will definitely be ordering from here again. Read more

Hannah Marler

★★★★★
Gwen
Gwen, thank you so much for your help with my return!... Gwen, thank you so much for your help with my return! Read more

Savanna Mockros

★★★★★
Helpful customer service- thanks Nina
Nina was so helpful when handling a return involving an item with a hem that was coming undone. She handled a store credit quickly and I was able to g... Nina was so helpful when handling a return involving an item with a hem that was coming undone. She handled a store credit quickly and I was able to get a replacement dress ordered in time for our upcoming trip. Read more

Samantha Fivecoat

★★★★★
I bought 3 dresses
I bought 3 dresses, however only one fit well and the other two didn't fit me right. So I reached out to customer support and Nina helped me get a ful... I bought 3 dresses, however only one fit well and the other two didn't fit me right. So I reached out to customer support and Nina helped me get a full refund which was amazing given the current return policy for only store credit. Thanks Nina! I now trust this company has its consumers best interests in mind! Read more

Clover Rose

★★★★★
Tanya was truly so wonderful with...
Tanya was truly so wonderful with understanding how I felt about an item I wanted to return. The process was truly so smooth and I was very appreciati... Tanya was truly so wonderful with understanding how I felt about an item I wanted to return. The process was truly so smooth and I was very appreciative of how everything was handled. Thank you again so much. Read more

Kat

★★★★★
Tanya did an excellent job
Tanya did an excellent job, assisting me with my return orders. Specifically with two orders, she made the process so smooth and made sure to help me ... Tanya did an excellent job, assisting me with my return orders. Specifically with two orders, she made the process so smooth and made sure to help me every step of the way! Read more

Hillary Porto

★★★★★
Had a great experience with HelloMolly
Had a great experience with HelloMolly. Marissa was super helpful when I needed to return some items that I had purchased.... Had a great experience with HelloMolly. Marissa was super helpful when I needed to return some items that I had purchased. Read more

James

★★★★★
Bianca was so helpful with my return
Bianca was so helpful with my return. I returned 2 dresses because they did not fit. Hello Molly had issed me a store credit but I would have rather h... Bianca was so helpful with my return. I returned 2 dresses because they did not fit. Hello Molly had issed me a store credit but I would have rather had my credit card charged. Bianca was able to do this for me with no problem. Thank you! Read more

customer

★★★★★
Exceptional customer service!!
Exceptional customer service!!! + super quick shipping times & an easy return process. I this store has the cutest things & makes shopping so easy & f... Exceptional customer service!!! + super quick shipping times & an easy return process. I this store has the cutest things & makes shopping so easy & fun. I had issues receiving my store credit for one of my returns. I've returned in the past & didn't have this issue, so I knew it wasn't a common problem. I reached out to customer service & they were extremely helpful and rectified the issue immediately. Read more

kalyn willis

★
Wrong Shoes Sent...TWICE!
I ordered a pair of shoes and a dress, and I received the incorrect shoes (completely different shoe and color). I contacted Hello Molly via email (TH... I ordered a pair of shoes and a dress, and I received the incorrect shoes (completely different shoe and color). I contacted Hello Molly via email (THEY NEVER ANSWER THE PHONE) and they sent a return label. HM would not send replacement shoes (which I understand.) Once HM received my return, they promptly gave me a store credit. I reordered the shoes and had to pay $5 shipping because I didn't meet the minimum for free shipping. Just opened my package and I received the INCORRECT SHOES again! Read more

Disgruntled Customer

★★★★★
Bianca is amazing!
I had the best customer service interaction with Bianca! I sent a return back to them that didn't belong there. Bianca was so helpful in getting the r... I had the best customer service interaction with Bianca! I sent a return back to them that didn't belong there. Bianca was so helpful in getting the return sent to the correct company. Her service has made me a Hello Molly customer for life! It definitely helps that the dresses we purchased from Hello Molly are perfect and of great quality! Thank you Bianca for all of your help! Read more

Michelle Marcello

★★★★★
I realized the return policy of store...
I realized the return policy of store credit as soon as I placed a large order in which I knew I would be returning several items. I immediately conta... I realized the return policy of store credit as soon as I placed a large order in which I knew I would be returning several items. I immediately contacted customer support to cancel the order. Although they weren't able to cancel the order before my cc was charged, they were able to then credit my cc back for the charges. I appreciated this since it was a very large amount. Read more

Stephanie Gulick

★
Terrible return police.
Terrible return police. I ordered dresses worth 700 EUR and only got a store credit back. That means I had to transfer 700 EUR without keeping a singl... Terrible return police. I ordered dresses worth 700 EUR and only got a store credit back. That means I had to transfer 700 EUR without keeping a single dress. Don't order from there!! Read more

Laura Konert

★★★★★
I am a first time Hello Molly shopper
I am a first time Hello Molly shopper, and Nina was wonderful in helping me navigate my return (I kept another dress ). This customer service experien... I am a first time Hello Molly shopper, and Nina was wonderful in helping me navigate my return (I kept another dress ). This customer service experience will definitely have me shopping again! Thank you, Nina! Read more

Erin

★★★★★
Nina with customer service was quick to...
Nina with customer service was quick to respond and extremely helpful with a return.... Nina with customer service was quick to respond and extremely helpful with a return. Read more

Katie Goldsmith

★★★★★
They were able to process my return
Tanya was able to cancel my order and she did so in such a happy manor. Customer service is 10/10!... Tanya was able to cancel my order and she did so in such a happy manor. Customer service is 10/10! Read more

mika meyer

★★★★★
Bianca was very kind and exceeded my...
Bianca was very kind and exceeded my expectations for my return. I was going to send the defective dress back and was a bit bummed with the quality of... Bianca was very kind and exceeded my expectations for my return. I was going to send the defective dress back and was a bit bummed with the quality of the dress since I had bought multiple items from hello molly before and this was the first time I got something defective. She really took care of my and I appreciate the wonderful service. Read more

Jade B

★★★★★
I had an issue receiving a refund for...
I had an issue receiving a refund for my return and customer service was very quick to fix the issue! Marissa was very fast to respond and resolved my... I had an issue receiving a refund for my return and customer service was very quick to fix the issue! Marissa was very fast to respond and resolved my issue completely. She was very kind and helpful! Read more

Cyndi

★★★★★
Winifred in customer service was super...
Winifred in customer service was super helpful and resolved my return issue immediately.... Winifred in customer service was super helpful and resolved my return issue immediately. Read more

Brie

★★★★★
Tanya was really helpful and...
Tanya was really helpful and understanding, she made my return process so much easier for me! always good to have a representative like this who helps... Tanya was really helpful and understanding, she made my return process so much easier for me! always good to have a representative like this who helps you in all situations with your orders Read more

Shah

★★★★★
Tanya was amaaaaaaazing
Tanya was amaaaaaaazing! She was able to answer all of my questions I had regarding a return and her responses were always so quick! Super friendly an... Tanya was amaaaaaaazing! She was able to answer all of my questions I had regarding a return and her responses were always so quick! Super friendly and great communication! I wish all customer service was like this! Thanks again so much! Read more

Angelica Tauanuu

★★★★★
Fast response time
Winfred was quick to respond to my email and very helpful regarding the questions I had to ensure I get my credit towards my account on my return!... Winfred was quick to respond to my email and very helpful regarding the questions I had to ensure I get my credit towards my account on my return! Read more

Morgan Simpson

★★★★★
Amazing customer service by Marissa
Amazing customer service by Marissa! The dress purchased for my daughter didn't fit quite right and Marissa helped me with the return and navigating t... Amazing customer service by Marissa! The dress purchased for my daughter didn't fit quite right and Marissa helped me with the return and navigating the QR code which was not rendered properly. Great tone and focused on the customer experience - I received a few responses via email in the same day, which is unheard of these days when dealing with some companies! Promote this girl! :) Great Job Mariss! Read more

Karen Pericci Makowski

★★★★★
Amazing Customer Service
Purchased some dresses from Hello Molly for my upcoming wedding. One of the dresses I ordered was delivered with a few pulled threads. I photographed ... Purchased some dresses from Hello Molly for my upcoming wedding. One of the dresses I ordered was delivered with a few pulled threads. I photographed and sent it back, I was very lucky to have dealt with the lovely Tanya. Not only did she assist me with processing the return, she has then assisted numerous more times with chasing up restocking of the dresses I'm after. Tanya's customer service is amazing and she has gone above and beyond to help me with every request! Read more

Amy

★★★★
Amazing customer service
Amazing customer service. Order a dress and it didn't fit right. The turns round time for return and store credit, then re-ordering new dress would me... Amazing customer service. Order a dress and it didn't fit right. The turns round time for return and store credit, then re-ordering new dress would mean I wouldn't get my dress in time. I called through and spoke with a gorgeous lady named Tanya. She kindly and patiently helped me, by doing an automatic refund so I can re-order the dress in the appropriate size. She really went over and beyond for me and I really appreciate that. I gave 4 stars because the dress' can sometimes not be the best. But customer service 5star Read more

Jenna Wright

★★★★★
Upstanding customer service
I tried to return 2 dresses but the carrier lost my return on the way back! Bianca refunded me anyways since I tried to fulfill my end of the return. ... I tried to return 2 dresses but the carrier lost my return on the way back! Bianca refunded me anyways since I tried to fulfill my end of the return. It was so lovely, like I didn't have to fight to get my refund or anything like that. Read more

Megan Flory

★★★★★
Customer Service = AMAZING
I ordered a few dresses for an event that happened to not work for me personally. After calling and speaking to Tanya about the return process, she wa... I ordered a few dresses for an event that happened to not work for me personally. After calling and speaking to Tanya about the return process, she was able to take care of my concerns immediately and she was so sweet! I will definitely be ordering from here again! Read more

Lily

★★★★★
Awesome customer service
Beautiful dress however just was a little too short for me. I needed to return but had my email account locked out of to receive my store credit. I me... Beautiful dress however just was a little too short for me. I needed to return but had my email account locked out of to receive my store credit. I messaged customer support and Tanya responded instantly. She offered to do a full refund rather than a credit and i cannot thank her enough. Its been very stressful not having access to my email, and this just made my day. A very easy and quick solution. Thankyou again! Read more

Kelsey

★★★★★
Prompt resolution to my request.
I asked for a refund with return and my request was promptly and professionally granted. I am so appreciative.... I asked for a refund with return and my request was promptly and professionally granted. I am so appreciative. Read more

Holly Meadows

★★★★★
Customer Service
I had such a pleasant experience with Marissa helping me with a return. Excellent customer service! ·... I had such a pleasant experience with Marissa helping me with a return. Excellent customer service! · Read more

Kaila McDavid

★★★★★
Great Customer Service by Nina
I've been shopping with Hello Molly for years and have always had great experiences. Most recently, I ordered a dress, which was as beautiful as the p... I've been shopping with Hello Molly for years and have always had great experiences. Most recently, I ordered a dress, which was as beautiful as the picture, it just wasn't as beautiful on my body. I held onto it until the day of the event and ultimately chose a different dress I felt more comfortable wearing. I contacted support to return the dress since it was still new with tags, even though it was after the 30 day return policy. The associate assigned to my case, Nina, was so understanding and did not hesitate to extend the return time frame, given my circumstance. I am greatly appreciative for Nina's help and look forward to using my store credit on a future purchase! Read more

Paige

★★★★★
Amazing, empathetic customer service
My experience was great for 3 very clear reasons.. firstly, the dress was really quite beautiful: everything that I could and would have wished for - ... My experience was great for 3 very clear reasons.. firstly, the dress was really quite beautiful: everything that I could and would have wished for - I felt that it just wasn't quite right for my body. Secondly - the return process was simply and easy, I could not have been more pleased. And thirdly (finally) their after return responses were nothing short of magic! Bianca was responsive, kind, and totally understanding! I could not have wished for a better customer service experience! Read more

Arrienne Tyler

★★★★★
I had an excellent experience with...
I had an excellent experience with Tanya while processing my return on Hello Molly. She was incredibly helpful and attentive throughout the entire pro... I had an excellent experience with Tanya while processing my return on Hello Molly. She was incredibly helpful and attentive throughout the entire process. Tanya took the time to understand my concerns, provided clear instructions, and ensured everything was handled smoothly and efficiently. I truly appreciate her dedication to excellent customer service. Thank you, Tanya! Read more

Sienna Carroll

★★★★★
Tanya was incredibly helpful
Tanya was incredibly helpful. She responded very quickly, and provided a better solution to my problem than I even asked for. I was frustrated with He... Tanya was incredibly helpful. She responded very quickly, and provided a better solution to my problem than I even asked for. I was frustrated with Hello Molly's return policy, and she totally turned my opinion of the brand around. Thank you Tanya! Read more

Kara

★★★★
Marissa from customer service was lovely
Marissa was lovely and easy to deal with via email when Hello Molly had accidentally sent me the wrong colour dress. I bought it in a sale, so I am gu... Marissa was lovely and easy to deal with via email when Hello Molly had accidentally sent me the wrong colour dress. I bought it in a sale, so I am guessing they were swamped with orders and mistakes happen. Marissa organised to re-send me the correct colour and said I didn't have to return the other one. Super easy service! Read more

Estelle Humphris

★★★★★
Winfred is the best!!!
My return experience with Winfred was fantastic! Super helpful and sweet. My dress was too small and needed to be returned, so I'll definitely be shop... My return experience with Winfred was fantastic! Super helpful and sweet. My dress was too small and needed to be returned, so I'll definitely be shopping there again! Read more

Tina Nguyen

★
Scam company
I never write reviews but I need to with this to prevent others from ordering from this scam of a company. If I could rate 0 stars I would. I bought a... I never write reviews but I need to with this to prevent others from ordering from this scam of a company. If I could rate 0 stars I would. I bought a dress last year in April time. It came and it was nothing like the photo and it was creased to an inch of its life. I know that it takes a while to come so the creases didn't put me off but oh my lord the dress was honestly the worst bit of material I have ever seen in my life. I then returned the dress but I made the mistake of not getting it returned and tracked. I had already spent 100+ on the dress and then to return it was another 20 so I couldn't waste anymore money on the return. I waited a month and they still hadn't received it, I'd sent them all the receipts and proof that I sent the dress off and they still wouldn't give me my money back. This company is a complete and utter scam I still haven't received the money and it's the new year! Please please don't make the same mistake and order something off here, I can honestly say you won't like it and you won't get your money back. Read more

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