Cahoot summarizes Hello Molly’s return policy to help you return apparel and fashion items. Returns are accepted within 30 days using their returns portal.
Start a ReturnView Full PolicyHello Molly offers returns on eligible items within 30 days of delivery. Use their return portal to start a return and access return shipping instructions.
| Category | Details |
|---|---|
| Return Window | 30 days from delivery |
| Receipt/Proof of Purchase | Receipt required for all returns |
| Return Shipping Responsibility | Return shipping is not free |
| Restocking Fees | Shipping costs are non-refundable |
| Refund Process Time | Refunds issued to original payment method |
| Condition of Return | Items must be unworn, unwashed, and tagged |
| Exchanges | Exchanges processed as separate purchase |
| Exceptions | Final sale items are non-returnable |
| Special Conditions | Repack with original invoice or order number |
| Return Instructions | Start at hellomolly.com/a/returns |
| Additional Nuances | 7–10 business days after receipt |
Visit hellomolly.com/a/returns and enter your order details.
No, final sale items cannot be returned.
Yes, tags must be attached and the item unworn.
Hello Molly accepts returns on eligible items within 30 days of delivery. Items must be unworn, unwashed, and returned with all original tags and packaging. Final sale items are not eligible for return.
Refunds are processed to the original payment method within 7–10 business days after the return is received and inspected.
We gladly accept returns for store credit within 30 days of delivery. Returned merchandise must:
The following items cannot be returned under any condition: self tanners, undercover style helpers, stockings, hair accessories, hats, earrings, personal massagers, cosmetic beauty products, or any intimate items. Merchandise must be returned in original packaging, including the original shoebox where applicable.
To begin a return, visit our returns portal and follow the Hello Molly Returns US Step 2.1 and Step 2.2 instructions. Be sure to enter your correct order information and return reason.
Once approved, a return label will be generated. Please pack your item securely and include the return form in the parcel. The Hello Molly team thoroughly inspects all returned merchandise. Items that do not meet return conditions will be rejected and sent back to the customer.
After we receive your return, allow up to 5 business days for inspection. Store credit will be issued as a Hello Molly gift card and emailed to the address on file. This store credit balance will be valid for future purchases and is non-transferable.
Please note that store credit cannot be refunded or exchanged for cash. Returns from New Zealand, Australia, the US, and the rest of the world must all follow the same guidelines.
Holidays could cause delays during return processing. We recommend retaining your tracking number for reference.
Email: [email protected]
Phone: (818) 900-7796 (Monday - Friday, 9:30a - 5p AEST)
Contact Us: https://www.hellomolly.com/pages/contact-us