Cahoot summarizes HEYDUDE’s return policy to help you understand your options when returning casual shoes or slides. HEYDUDE is known for lightweight, slip-on footwear and laid-back comfort.
Start a ReturnView Full PolicyHEYDUDE accepts returns within 45 days for unworn shoes in original condition. Returns are free using their online return center.
| Category | Details |
|---|---|
| Return Window | 45 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Free return shipping |
| Restocking Fees | Shipping fees not refunded |
| Refund Process Time | Refund issued after inspection |
| Condition of Return | Shoes must be unworn and in original packaging |
| Exchanges | No direct exchanges |
| Exceptions | Final sale and worn items not accepted |
| Special Conditions | Use HEYDUDE’s return center |
| Return Instructions | Print return label and drop off package |
| Additional Nuances | Return status updates available online |
Unworn items can be returned within 45 days.
Yes, return shipping is free with prepaid label.
Start at the online return center and follow instructions.
No, HEYDUDE does not process direct exchanges.
HEYDUDE shoes allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
At HEYDUDE, we want your shoes to be as comfortable to return as they are to wear. If your pair feels too snug, arrived in the wrong size, or you’ve simply changed your mind, the HEYDUDE Shoes returns process is quick and painless.
This guide will walk you through return eligibility, how to start a return, and what to expect from your refund or exchange — so you can get back to living lightly.
You can return most HEYDUDE footwear within 30 days of delivery, as long as your return meets the following conditions:
If your shoes were purchased at a retail store or another online platform, you’ll need to follow that retailer’s return policy.
To start a return, visit the official HEYDUDE returns portal and enter your order number and email address. Once approved, you'll receive a return shipping label with step-by-step instructions.
Package your item securely — including the original shoe box — and drop it off with the specified carrier. We recommend using the label provided to avoid delays in processing.
HEYDUDE offers both refunds and exchanges. If you just need a different size or color, choose the exchange option during the return process. If not, your refund will be issued to your original payment method within 7–10 business days after your shoes are received and inspected.
Please note that original shipping charges are non-refundable unless your item arrived damaged or incorrect.
Not all shoes are eligible for return. The following items may not be returned:
If you’re unsure whether your shoes qualify for a return or you need assistance with tracking, HEYDUDE’s customer service team is happy to help. Just reach out with your order number, and we’ll guide you through the rest.
We’re here to make returns as easy as slipping on your next pair of HEYDUDEs.
Phone: (833) 296-8164 (9a - 9p ET)
Email: [email protected]
Contact Us: https://www.heydude.com/pages/contact-us