Cahoot summarizes Independent Trading Co’s return policy for blank wholesale apparel. Returns must be requested within 30 days and require authorization.
Start a ReturnView Full PolicyIndependent Trading Co accepts returns for blank goods within 30 days of invoice. All returns require prior authorization and must be in new condition.
| Category | Details |
|---|---|
| Return Window | 30 days from invoice date |
| Receipt/Proof of Purchase | Pre-authorization required before returning |
| Return Shipping Responsibility | Customer pays return shipping unless defective |
| Restocking Fees | Shipping charges are non-refundable |
| Refund Process Time | Refund issued to original payment method |
| Condition of Return | Items must be unworn, unwashed, and resellable |
| Exchanges | Exchanges not available—return and reorder |
| Exceptions | Customized/altered goods not eligible |
| Special Conditions | Return authorization form must be included |
| Return Instructions | Start return by contacting customer service |
| Additional Nuances | 7–10 business days after receipt |
You must request return authorization within 30 days.
Yes, returns are subject to a 15% restocking fee.
No, customized, printed, or altered goods are non-returnable.
Contact customer service with your order information.
Returns for blank products are accepted within 30 days of invoice date. All returns require pre-authorization. Returned items must be in new, unwashed, and resellable condition. Customized or printed merchandise is non-returnable.
Refunds are issued within 7–10 business days after return approval and receipt. A 15% restocking fee may apply.
We accept returns on most products that meet the following conditions:
Returned goods that show signs of wear, are missing packaging, or are not part of the original order may not be accepted.
If your return meets these set conditions, you may be eligible for a full refund to your original form of payment.
We recommend using a service with tracking and insurance for high-value items. Independent Trading Co. is not responsible for returns that are lost in transit or delivered to the wrong location.
Once your return is received and inspected:
If your return is part of a wholesale or large-volume file, we may require additional documentation before completing the refund. Please answer any questions from our support team quickly to avoid delays.
If you're unsure about what can be returned or need information about a pending return, don’t hesitate to reach out. Our team is here to help make the process as straightforward as possible — because every customer relationship matters.
Returned goods that show signs of wear, are missing packaging, or are not part of the original order may not be accepted.
If your return meets these set conditions, you may be eligible for a full refund to your original form of payment.
We recommend using a service with tracking and insurance for high-value items. Independent Trading Co. is not responsible for returns that are lost in transit or delivered to the wrong location.
Once your return is received and inspected:
If your return is part of a wholesale or large-volume file, we may require additional documentation before completing the refund. Please answer any questions from our support team quickly to avoid delays.
If you're unsure about what can be returned or need information about a pending return, don’t hesitate to reach out. Our team is here to help make the process as straightforward as possible — because every customer relationship matters.
Email: [email protected]
Phone: (949) 366-9911
Contact Us: https://www.independenttradingco.com/pages/contact-us