KICKS CREW Returns Policy

★★★★★
Best ever customer service
The customer service is excellent. I ordered the wrong size and there was support every beat of the way as I navigated the return. My reorder of the r... The customer service is excellent. I ordered the wrong size and there was support every beat of the way as I navigated the return. My reorder of the right size arrived to me lightning fast. I am so happy I found Kicks Crew. Read more

laura m

★
Cannot get company to respond
Cannot get company to respond. Need to return and policy said wait for contact from Kicks Crew before returning.... Cannot get company to respond. Need to return and policy said wait for contact from Kicks Crew before returning. Read more

Susan Rose

★
Delivery was so much later than...
Delivery was so much later than expected, very disappointed. Then we needed a different size and the threatening short timing 7 days max, and multiple... Delivery was so much later than expected, very disappointed. Then we needed a different size and the threatening short timing 7 days max, and multiple email exchanges with more threats of failure to respond in 3 days to start the return replacement process are very disappointing. Won't do it again. Read more

Lincoln Hotel Reservation

★
Restock fee issue
It wasn't the item, it was the high shipping cost and when I needed a refund, I had to pay half the money for the cost of the shoe. I was charged a hi... It wasn't the item, it was the high shipping cost and when I needed a refund, I had to pay half the money for the cost of the shoe. I was charged a high fee to restock a shoe; I asked for assistance to purchase a lesser cost shoe and received no help. The shoe was $132; I was charged $20 for return label and $52 to restock a shoe. Read more

Miss Tee

★
Do not trust this company
Do not trust this company. They make it extremely difficult to return anything. They charge a 30% restocking fee and you have to pay to ship back. The... Do not trust this company. They make it extremely difficult to return anything. They charge a 30% restocking fee and you have to pay to ship back. They also charge $1 to speak to any customer service rep. Read more

Sarah Roy

★
This whole company seems like a SCAM!!
This whole company operates like a SCAM!!! You will NOT GET YOUR MONEY BACK if you want to return an order. I ordered a pair of trainers (for my daugh... This whole company operates like a SCAM!!! You will NOT GET YOUR MONEY BACK if you want to return an order. I ordered a pair of trainers (for my daughter) which came out at £235.00 which included £41.00 delivery. The delivery takes 7-9 days. The day before FedEx came to deliver they said I had to pay £100 in customs duty (making the shoes now cost £335!). I bought these trainers of behalf of my 14 year old daughter, she used her savings and could not afford another £100. Most importantly THIS WAS NOT made clear at time of purchase. I can buy them in the UK for £235 from StockX so I did not accept delivery and asked FedEx to send them back. Then the HELL started. Despite sending Kicks Crew a screenshot of the order they said they had no record of me / the order number. And that I would still be liable for all return surcharges, original processing and shipping fees and duty fees which will be deducted from the refund. Essentially I would get almost NOTHING back. What happens if I had ordered the wrong size or they didn't fit? Anyway they still haven't found my order number - I will have to seek consumer buyer protection advice. AVOID THIS COMPANY AT ALL COSTS!!!!!!! UPDATE: I have now received this from Kicks Crew (who seem to have found my order after providing them with screenshot evidence): "If the fees are not paid by the deadline and the shipment is returned to us, please be aware that we will need to deduct any incurred fees (restocking fee, original processing & shipping fee, refusal shipment charge, and duty tax) from the refund amount. The amount will be refunded in accordance with our Return Policy. We strongly advise settling the customs charges to ensure the delivery of your package." They do not want to accept the return or refund me. Please - is there anyone on Trustpilot who has had this experience and can help?? Please comment on this post. Kind regards. Read more

Buyer

★
Warning Scammers!!!! DO NOT BUY !!!!
Paid $206 for a pair of NB sneakers and completed my order. Was never informed where the sneakers would be coming from (china) and that there would be... Paid $206 for a pair of NB sneakers and completed my order. Was never informed where the sneakers would be coming from (china) and that there would be an additional $275.00 due upon delivery to the UPS driver. Now kicks crew is telling me I can refuse the package but will be charged a refusal fee, return shipping fee back to china, restocking fee, processing fee and duty tax. So now I'm out $206 and left with nothing!!! Scammers ! Read more

Angel

★
Horrible return process
Horrible return process. Emails aren't easy to find. Allow us to just receive a label from your site... Horrible return process. Emails aren't easy to find. Allow us to just receive a label from your site Read more

Jonathan Williams

★
I ordered the 13 black and red Jordans
I ordered the 13 black and red Jordans. I was excited to get this and wanted the 2013 version after all the excitement after receiving the shoes to my... I ordered the 13 black and red Jordans. I was excited to get this and wanted the 2013 version after all the excitement after receiving the shoes to my dismay. It was a huge disappointment I put the shoes on wear them for a couple of hours then I looked down and my shoe was coming apart. Right where my foot bend, then after get home and examining the shoe it was dry rotten and at the toe of the shoe was coming apart when I push the toe part of the shoe in. $250.00 down the drain, and I can't return them because I took the authentic tag off because it they looked unworn. Never again, thanks a lot Kicks Crew I thought that you guys. Suppose to take care of your customers I guess not. Read more

Clifford Matthews

★
I need to Return this
I need to Return this, it's not the color that I want. And I dont like the Style. Please send me a label for Return. Thank you.... I need to Return this, it's not the color that I want. And I dont like the Style. Please send me a label for Return. Thank you. Read more

Sofea

★
Severely Mishandled Return Process - Zero Accountability from Kickscrew
I placed an order from Kickscrew (Order No: KS1786958), and the package arrived in Turkey. However, due to local customs regulations, the shipment was... I placed an order from Kickscrew (Order No: KS1786958), and the package arrived in Turkey. However, due to local customs regulations, the shipment was held at customs because it exceeded the duty-free import limit. I immediately reached out to Kickscrew to initiate a return, as I was unable to clear the customs fees. From the beginning, they claimed that I wouldn't need to do anything-that they would handle the return with the courier directly. Unfortunately, that was completely false. For nearly two weeks, I have been caught between Kickscrew and FedEx, having to call, email, and follow up constantly, just to initiate what should have been a simple return. Kickscrew kept saying they had submitted a recall request, yet when I contacted FedEx, they told me no such request had been made. I was then told to handle it myself, which contradicts everything Kickscrew previously claimed. Eventually, FedEx confirmed that the return process requires approval from the sender (Kickscrew) and that a form must be completed by them. I passed this information along, but Kickscrew's support team continued giving vague, repetitive, and ultimately unhelpful responses. The package is still stuck at customs, and time is running out before it is permanently held or destroyed. This level of customer service is unacceptable for any company, let alone one that claims to be a global brand. I have spent hours of my time, energy, and stress simply trying to return a product. The lack of responsibility and transparency has made this one of the worst customer service experiences I have ever had. I now demand that Kickscrew take immediate and clear action to resolve this issue and provide a full refund after the product is returned. I am also requesting that this case be escalated to a senior representative. If not resolved promptly, I will take further steps to file official complaints with consumer protection authorities and my payment provider. Read more

Karahan Karataş

★
Sizing is off
I am always a size 7.5 so I bought a 7.5. They are huge! I'm stuck with a pair of shoes I paid $180 because the return policy is pay $20 to return the... I am always a size 7.5 so I bought a 7.5. They are huge! I'm stuck with a pair of shoes I paid $180 because the return policy is pay $20 to return then another fee to ship a new pair. Wish I would have never trusted this sight. Read more

Lindsay Clemons

★★
Shoes made by Nike or not....
I received the Nike shoes that I ordered. The shoe box was definitely not new and there were no tags on the shoes other than a Kicks Crew tag. Nothing... I received the Nike shoes that I ordered. The shoe box was definitely not new and there were no tags on the shoes other than a Kicks Crew tag. Nothing indicating that the shoes are actually made by Nike. The return policy is very strict and you are charged a fee to return an item. There doesn't seem to be a way to contact the company other than thru email. Based on my experience, I will not order from Kicks Crew again. Read more

VA customer

★
Difficulty communicating re return
0... Read more

vera vasey

★
I was sent two different size shoes...
I was sent two different size shoes even though both say US10. They wouldn't take the return because the original tags weren't attached. Now I am stuc... I was sent two different size shoes even though both say US10. They wouldn't take the return because the original tags weren't attached. Now I am stuck with a pair of slides that my son can't wear because they are two different sizes. What a complete joke and very disappointing. Read more

Christina Lund

★
Greedy company
I would not even give 1 star. I purchase cleats for my daughter that were 154.00. They were shipped and they did not fit. I used there return email to... I would not even give 1 star. I purchase cleats for my daughter that were 154.00. They were shipped and they did not fit. I used there return email to follow the policy of sending pictures to confirm they are unused and in brand new condition. After sending the pictures, it took them days to get back to me to ask for more pictures. Then had to wait and go through many back and forth emails to get the return approved. It was a tedious process and wasted my time while we were in need of cleats for her games. Finally got a return approval and sent the shoes back. It took over a week to get confirmation that they were received. Today I received an email that I am only receiving back 50% of what I paid for the cleats. If you are a single mama trying to hold it down for your children, do not shop here. They take forever to get back to you and they are greedy. I paid 154.00 for the cleats and I am getting a refund of 76.00! That is downright greedy. Look at my refund for unworn brand new cleats that I shipped right back to them: Thank you for contacting KICKS CREW. Based on our Return Policy, here's a breakdown of the refund of your order: • Restocking fee: 15% of total amount • Original shipping fee: Non-refundable as per our policy • Return Label Fee: $20 Total amount * 0.85 - 35 - 20 = (154.43 * 0.85) - 35.00 - 20 = USD 76.27 We hope this clarifies the details for you. Should you have any other inquiries, please feel free to reach out to us. Thank you for contacting KICKS CREW. Based on our Return Policy, here's a breakdown of the refund of your order: • Restocking fee: 15% of total amount • Original shipping fee: Non-refundable as per our policy • Return Label Fee: $20 Total amount * 0.85 - 35 - 20 = (154.43 * 0.85) - 35.00 - 20 = USD 76.27 We hope this clarifies the details for you. Should you have any other inquiries, please feel free to reach out to us. - Kicks crew Needless to say, I will not shop with them ever again! Read more

Dean Miller

★
Shoes don't fit well and I can't...
Shoes don't fit well and I can't navigate your return protocols and I want to cancel my other kicks order... Shoes don't fit well and I can't navigate your return protocols and I want to cancel my other kicks order Read more

Genevieve Spiegel

★★
Kicks crew is awesome if you want...
Kicks crew is awesome if you want sneakers that you can't get elsewhere either in color or sizes. However, I don't like their return policies nor thei... Kicks crew is awesome if you want sneakers that you can't get elsewhere either in color or sizes. However, I don't like their return policies nor their exchange policies. I get having to be charged for a return label but I don't agree with their 15% restock fee in addition to service fees. In an exchange and return you have 7 days to return or exchange but for the exchange you will end up paying and exchange fee and in a return by the time you get a refund you will get back a fraction of what you paid for. They get their shoe back in the exact same condition you received it in and they get to charge you all these fees to where you get barely a refund back and they get to re-sale the shoe and collect most of your money. It's like you are getting penalized for asking for an exchange or return. If they get the shoe back only thing should be charged is the label. So make sure you order the right size otherwise, you will lose money. Read more

Daniel Diaz

★
Not happy due to having shoes that I...
Not happy due to having shoes that I cannot return even though I reached out to get return information the next day. Then they emailed that I didn't r... Not happy due to having shoes that I cannot return even though I reached out to get return information the next day. Then they emailed that I didn't respond within 3 days. Read more

Jacquelynne Hopson

★★★
25% cancellation fee
They have a 25% cancellation fee and their return policy is worse. I cancelled my order 2 hours after purchasing, and they want 25% of my order. This ... They have a 25% cancellation fee and their return policy is worse. I cancelled my order 2 hours after purchasing, and they want 25% of my order. This company is insane. I guess they don't want any loyal customers. EDIT : after reading my review on here kickscrew offered me a full refund, which I very much appreciated Read more

Maria

★
Return process is a scam
I purchased a pair of shoes for $117, but accidentally ordered the men's version instead of the women's. Trying to return them turned into a frustrati... I purchased a pair of shoes for $117, but accidentally ordered the men's version instead of the women's. Trying to return them turned into a frustrating two-week ordeal, just because the photos I submitted weren't exactly how they wanted. On top of that, they hit me with over $60 in various fees. In the end, I only got $45 back out of the $117 I originally paid. Completely unacceptable. Read more

Stefanie Obermeier

★★★★★
Awesome experience.
Couldn't get over how quickly these shoes shipped,and not to mention the quality of the shoe. I'll definitely be a return customer. Thanks!... Couldn't get over how quickly these shoes shipped,and not to mention the quality of the shoe. I'll definitely be a return customer. Thanks! Read more

Derrick Ely

★
Sold me FAKES am so mad and afterwards...
Sold me FAKES am so mad and afterwards they wanted me to pay for return and they message me back about something I didn't even buy.... Don't buy from ... Sold me FAKES am so mad and afterwards they wanted me to pay for return and they message me back about something I didn't even buy.... Don't buy from here Read more

Marilu Garcia

★
Horrible experience
So onto 12 business days, 16 days in total, 2 more emails from me, and yet no correspondence as to where the shoes are or if they even exist. Nothing ... So onto 12 business days, 16 days in total, 2 more emails from me, and yet no correspondence as to where the shoes are or if they even exist. Nothing but crickets from their customer service department other than system generated replies about support tickets being created. Order status remains unmoved since 26 March 2025. All I've requested in return for my money up to this point is transparency but this is not forthcoming. Terrible marketplace. This transaction is my first and last with them. Read more

Angelo Campher

★
Return policy misrepresentation- don't order from here
Return policy is not stated on website other than to contact them if you want to rerun within 7 days of delivery. The reality is there is a 20% restoc... Return policy is not stated on website other than to contact them if you want to rerun within 7 days of delivery. The reality is there is a 20% restock fee & a $20 fee to get a label. In this day and age- I find this to be a gross misrepresentation of a return policy. If this is the policy it must be stated on the website. I would never order from here again - and wouldn't have ordered at all had I known this was the case. Also- the product I purchased was not accurately represented on the site- which is why I am returning it. So because they didn't show it accurately I am left paying to return it. Terrible. Unacceptable. Read more

allison s

★★★
I'm not sure yet
I'm not sure yet. Loved shoes but Requested to return because they didn't fit although my usual size. Still waiting to hear back.... I'm not sure yet. Loved shoes but Requested to return because they didn't fit although my usual size. Still waiting to hear back. Read more

Joy

★
I received fake sneakers from KICKS...
I received fake sneakers from KICKS... I received fake sneakers from KICKS CREW. Confirmed by professional authentication. They admitted the issue by ... I received fake sneakers from KICKS... I received fake sneakers from KICKS CREW. Confirmed by professional authentication. They admitted the issue by email - yet they want me to return a counterfeit product just to get my money back? On top of that, I paid high customs fees for something that isn't even real. No refund for that either. This is beyond disappointing. I tried to handle it privately, but their response was unacceptable. Buyers, be warned. Read more

Álvaro Sánchez

★
The worse place ever you can ever buy...
The worse place ever you can ever buy even a socks. If anything happens and you want to return the parcel they will rob you .i have ordered a shoes 3 ... The worse place ever you can ever buy even a socks. If anything happens and you want to return the parcel they will rob you .i have ordered a shoes 3 months ago then i return it than now im just waiting for my money about 111usd of 358 usd. What a joke .like even one star is to much for them .they can get -5 of my experience. Robbers Read more

Daniel Vesal

★
Return policy sucks
0... Read more

Raecine Reeves

★
Impossible exchange pilicy
The pair of shoes I ordered was the wrong size. Trying to exchange them was the most frustrating beyond belief. Their policy is you have to exchange w... The pair of shoes I ordered was the wrong size. Trying to exchange them was the most frustrating beyond belief. Their policy is you have to exchange within 7 days. They make you email pictures of the shoes and then you wait for an email with the return label. I received my return label on the sixth day of my seven days I had to exchange them. I was in the process with them for a week. On the seventh day they emailed and said they wouldn't do an exchange because it had been seven days. This company's exchange policy is extremely flawed and doesn't support the consumer. I will never attempt to buy shoes from Kicks Crew again. Read more

Kevin Christopher

★★★
True is that I love Kickz and they have...
True is that I love Kickz and they have many offers and really fast delivery. I have bought several times. But the only thing that I dont like is that... True is that I love Kickz and they have many offers and really fast delivery. I have bought several times. But the only thing that I dont like is that you have to wait for return few weeks especially if you have voucher code so you can order new ones. Agin wrote 2 times emails and as respond I get that my return is still not in process. If return policy works faster.. definitely would have more orders and less negative feedbacks. Read more

Edin Alic

★
I am extremely disappointed with my...
I am extremely disappointed with my experience with Kicks Crew. The entire return process took all most two months, and all I wanted to do was exchang... I am extremely disappointed with my experience with Kicks Crew. The entire return process took all most two months, and all I wanted to do was exchange the pair I ordered for my son-one size too small-for the correct size. Instead of a straightforward exchange, Kicks Crew made the process unbelievably difficult and frustrating. After finally going through all the hoops to return the brand-new, never-worn shoes, I was shocked to receive only 50% of what I originally paid as a credit. This is absolutely unacceptable. I didn't even bother emailing your company to express how terrible my experience was because, frankly, it's clear that no one at Kicks Crew cares about customer satisfaction. My son's birthday was on January 9th, and since then, I have been stuck battling with your company to resolve this issue. Only yesterday did I finally receive the partial credit-after weeks of hassle and disappointment. This is terrible business practice and an awful way to treat customers. I will not be recommending Kicks Crew to anyone and will certainly think twice before purchasing from your online store again. I will also be making a Google review of my bad experience, but once again, I know your company couldn't care less! Absolutely terrible customer service. Your response below is nothing but empty words pretending to show concern, but in reality, your email makes it clear-you took the opportunity to rip me off. I returned a pair of shoes in perfect, brand-new condition, simply needing a size exchange, and you only gave me 50% credit of what I originally paid. That's completely unacceptable. On top of that, the entire return process dragged on for two months-an absolute nightmare. Avoid KicksCrew at all costs-if you order the wrong size, they'll make sure you pay for it, literally. Horrible experience! -Neo Restrepo. Read more

Neo Restrepo

★
Do not buy from this site! Fake scam
Do not buy from this site. Poorly made in China fake products! The materials are cheap thin. Sewing with loose threads and glue visible. The logo on t... Do not buy from this site. Poorly made in China fake products! The materials are cheap thin. Sewing with loose threads and glue visible. The logo on the shoe is not even visible, their customer service reply was that's what it looks like on their website. If I could give - 10 stars I would. Waste of $90. I requested a full refund. They followed up with a $10 "discount" then upped it to $20. This site joke. Waste of money and time! Update: After posting this review I finally received an offer of a refund with a 15% restocking fee + $20 for return label on a $90 purchase. That's a cost of 37% to return their garbage product! My review hasn't changed DON'T waste your time or money on this site. Read more

Dee

★
HELP ME RETURN MY PURCHASE ‼️‼️
Last week, I made a request for a tennis shoe exchange.The request was made within the required seven[7] days of purchase. I have yet to hear from you... Last week, I made a request for a tennis shoe exchange.The request was made within the required seven[7] days of purchase. I have yet to hear from your company regarding a return shipping address, or a practical exchange procedure which includes where to return the package/item in question. Read more

Customers DAVID EMANUEL

★
The shoes I got for my daughter don't...
The shoes I got for my daughter don't fit so it took me about a month to just find a way to return them and then they gave me less than half the money... The shoes I got for my daughter don't fit so it took me about a month to just find a way to return them and then they gave me less than half the money back with all their fees together. Read more

Lacy Szabo

★
Hope you don't have to return anything
Hope you don't have to return anything. The don't refund half of your money if you do. Would NOT recommend buying anything from here.... Hope you don't have to return anything. The don't refund half of your money if you do. Would NOT recommend buying anything from here. Read more

DARREN SHAW

★★
I need to return a pair of sneakers...
I need to return a pair of sneakers because i bought 2 pairs by mistake and no one is responding with a return label ! Other than that the shoes are g... I need to return a pair of sneakers because i bought 2 pairs by mistake and no one is responding with a return label ! Other than that the shoes are great Read more

Jeanette Vega

★★
Not good
It's been my experience two out of the four pair of shoes that I've purchased within the last four months. There's been really bad the quality of the ... It's been my experience two out of the four pair of shoes that I've purchased within the last four months. There's been really bad the quality of the way I receive these shoes were applicable. in the last four months I have spent over $2500 on shoes one of the shoes I purchased came out maybe three years ago but y'all had them and my wife is a in a sorority and their colors are blue and white so I purchased a Jordan shoe and when I got it when I tell you that I had to personally clean off the box because it was so dirty and dusty I had to personally clean off the shoes because they were so dirty and dusty not only that the bottom of the shoes were changing colors. My wife saw the shoes. She cut the tags off of immediately because they were her size and then she put them on and went outside and saw that the leather was already turning yellow the bottom of the shoes were already turning yellow and she came back in and said these shoes are fake. I was so devastated and I reached out and try to get another size because the shoes were tight on her feet but it's normally the size she gets but being that I Cut off the tags I was not able to return them so they are just sitting here and I am scared to purchase that same shoe and get the same results of the shoes that I have so I coughed it up as a loss so then I purchased the the bike Jordan fours that came out. I was really excited about the shoe. I collect shoes and I have a wall display with shoes that I don't even wear, and that was gonna be my shoe that I put in the case when I tell you when I receive the shoe and open the box and saw that The top of the box itself was torn and it had it was missing the plastic that the shoes were supposed to be in and it was just wrapped in paper. I was even more furious and the plastic that's supposed to be in. There was missing. It wasn't even in the box, but the blue band was in the box. I don't understand who y'all have inspecting these shoes, but they do a horrifying job for me. I can't tell you that out of the five pair of shoes that I purchased one of the shoes that I receive was in great condition. The other shoes I received I either had to Take something and wipe them the shoes, and clean the box which I don't think is my job ,to reinspect and clean shoes and boxes for the money that I pay. And to add insult you offer me $97 off $1000 shoe that I paid for, then I had to reply back about being disappointed and and willing to contact my attorney and the Better Business Bureau, that when a label was made for me to return I gave you all the information I gave you all the pictures that you needed and you offered me $97. I returned the shoes and for my inconvenience you offer me a $25 discount on my next Shoe. Do you think that's fair? How about offer me a shoe . Because I'm still stuck with a pair of shoes that's unfit to wear not being taken care of and was not inspected properly I have the pictures to prove it and I'm pretty sure the inside of the shoe barcode will match up with the shoes y'all expected so even though I got to return one shoe I still got the shitty end of the deal because I'm left with a shoe that my wife can't wear I really like your company, but I really hope you fix this problems, because if you don't, you will lose me as a customer. thank for listening. Read more

Woodley James

★★★★★
You did what you promised
You did what you promised. My only challenge is that the shoes I chose ran about a size too large based on other brands but it's too expensive to retu... You did what you promised. My only challenge is that the shoes I chose ran about a size too large based on other brands but it's too expensive to return for a sulize change. Not a problem with service just a challenge to be aware of. Although that does cause some hesitancy because then costs go up. Overall great concept though. Read more

Emily Murphy

★
Unfair Return Policy where they keep half of what you pay originally and Slow Customer Service
I had a very disappointing experience with KICKS CREW. Their customer service policy is extremely unfair and takes far too long. First, you must wait ... I had a very disappointing experience with KICKS CREW. Their customer service policy is extremely unfair and takes far too long. First, you must wait for an approval email before you can send the shoes back. Then, you have to upload photos showing the shoes in the original box with all tags and stickers. It took a week for them to approve this, and another three days to send return shipping instructions. I had to pay for the return shipping, and they kept $20 for the return plus 20% of the original payment. I purchased shoes and paid for original shipping, totaling $165. Over two weeks ago, I was told my shoes were received, and I would be refunded $86 within 3-5 business days. Last night, I received the same email again, and I still don't have my refund. This is unacceptable. Read more

C Nagz

★★★
The return policy is not satisfactory
The return policy is not satisfactory. Charging 15% for re-stocking fee plus $20 shipping is too much . Especially when I paid originally $35 for ship... The return policy is not satisfactory. Charging 15% for re-stocking fee plus $20 shipping is too much . Especially when I paid originally $35 for shipping . I will not buy again from your company. I will rather buy from a company that makes the exchange /refund process easier and convenient for the customer . Read more

ILEANA joseph

★
Bad return policy
I wish I would've read the return policy before I ordered. I probably won't ever order again just because of that.... I wish I would've read the return policy before I ordered. I probably won't ever order again just because of that. Read more

Kyle Nanni

★★★
Know what you are getting into.
I have made several orders from Kicks Crew. Know what you are getting into... This is not the same as ordering directly from the shoe company's websit... I have made several orders from Kicks Crew. Know what you are getting into... This is not the same as ordering directly from the shoe company's website. You may, or may not have a good experience. Either way you will pay above retail price. If the shoes arrive and they are exactly what you were expecting, then great, all is well. However, if they are not the right size, not what you expected, or what to return them for any reason, now your screwed! They make the return process very difficult and create so many hoops to jump that they will eventually say you can no longer return them. There is no phone number to call or return link on their website (even though they say they have a return policy). Also keep in mind that each pair of shoes you order cost $35 in shipping, even if you buy multiple pairs at the same time. In my opinion, they are more interested in your money and not your satisfaction, eventually companies like this go out of business. Read more

Jett

★
DO NOT BUY FROM THIS COMPANY ... I placed...
DO NOT BUY FROM THIS COMPANY ... I placed and order and the shipping was $35 for a pair of Puma sneakers they sell for $56 ... I wrote them 5minutes a... DO NOT BUY FROM THIS COMPANY ... I placed and order and the shipping was $35 for a pair of Puma sneakers they sell for $56 ... I wrote them 5minutes after I placed the order to cancel because one I didn't realize they were coming from China and two the shipping cost was too much (my bad) they wrote back and told me it was too late the item was already shipped which is BS I'm sure ... As luck would have it the size 9 that I ordered (all my sneakers including other Pumas I own are a size 9) are too short too tight ... They have a 7 day return policy to China may I add with a 15% return fee and you have to cover the shipping ... BIG MISTAKE ... Now I'm stuck with $100 pair of sneakers I can't use ... BUYER BEWARE !!!! Read more

Carlos Salman

★★★
Shoes where great but
Shoes where great . Shipping was great.. charged 35 dollars to ship but was ok with that cause we need them . We ordered the wrong size ( normal size ... Shoes where great . Shipping was great.. charged 35 dollars to ship but was ok with that cause we need them . We ordered the wrong size ( normal size he wears these are made different and they hurt his feet) Had to have the that week for a track meet , so we purchased something different at local store . Now the reason for 3 stars is the return. Very hard to accomplish because you have to do so much emailing and it a day or two back and forth and I am losing money. No return on Shipping and a restocking percentage. So not a good experience Read more

Renee Yount

★
Just very challenging to say the least...
Just very challenging to say the least to return product/shows for a larger size.... Just very challenging to say the least to return product/shows for a larger size. Read more

Tony Morsovillo

★
I will not buy here again
My issue is as follows, I paid about £225 for the White Nike De LA Soul boots as the Black and Green were being resold at silly prices, then there was... My issue is as follows, I paid about £225 for the White Nike De LA Soul boots as the Black and Green were being resold at silly prices, then there was the £41 shipping fee, a bit much but as a DLS fan from when they came on the scene i wanted a pair, so i paid it. Waited not long only to get a DHL Wayfair bill of £117!!!! SO now im almost £400 in? I complained to KC and said i had no idea i would be charges this or that shoes were coming from China. I do not know enough to say if i think they are fake, they look okay to me, but i am not overall happy. I asked to get them returned form customs and refund me, but then once i realised the return fee cost and hassle trying to leave in customs where anything could happen, i felt forced to pay it or lose out more. The box is shabby at best, the shoes do look okay but i will always wonder are these real. i said to KC in an email i strongly doubt i will buy here again. I will not as its not a good experience imo. I would rather stay away from resold sneakers as too many pitfalls for me. I would not recommend KC just on the taxes which are not said upfront, this to me is shady behaviour for a company to do,all fees should be up front so the customer has the choice, here the choice is taken away from the buyer, not good business practice. Beware, try to find out all fees up front if you use this place. Review left the day i got the boots. Read more

Mr Matthew Davis

★★★★★
Kickscrew Corrected Their Mistake
I ordered a Casio G-Shock from Kickscrew that was listed as brand new. Unfortunately, the watch arrived with significant aesthetic damage and had clea... I ordered a Casio G-Shock from Kickscrew that was listed as brand new. Unfortunately, the watch arrived with significant aesthetic damage and had clearly been opened before. When I brought this up, I asked for a full refund including return postage. They offered me a partial refund in case I wanted to keep the watch but I refused it and they sent me a shipping label. I was refunded the full amount shortly afterwards with no issues. Read more

Emircan

★
I ordered a very expensive pair of...
I ordered a very expensive pair of running shoes from Kicks Crew from a highly regarded brand name on January 14, 2025. It took a week to 10 days for ... I ordered a very expensive pair of running shoes from Kicks Crew from a highly regarded brand name on January 14, 2025. It took a week to 10 days for the shoes to arrive from Kicks Crew. When I opened the box and eyeballed the shoes I realized they were too small and too narrow. I tried each shoe on, without removing any tags or labels. They were too narrow and too small. I immediately put them back in the box they came in. I wrote to Kicks Crew telling them that the shoes did not fit, and I wanted to return them for a full refund. 1) I found that their website for returns was not 'user friendly'. They wanted me to find and fill out their return form. 2.) Complicated return information and supposed policy. They said they had to have proof the shoes were unused and in perfect shape. They wanted pictures of the original box, and also of the shoes. 3) Pictures, were difficult to send with their form. I had problems attaching the pictures. Then Kicks Crew said my pictures were unacceptable, and I had to take them again. 4.) Kicks Crew customer service was dismal. They would take several days to reply to my emails, and then they always had a new request. Plus they tried to sell me on another size and/or another shoe brand. 5.) My requests for immediate RETURN LABEL, and shipping information were literally ignored. Plus Kicks Crew informed me that they would immediately take 15% for Return fee, plus they would not pay for shipping. I had not seen this information when I purchased the shoes. 6.) Finally they sent me a Return Authorization with one page instructions of how I was to package the return shoes and how to ship. At this point, one month had gone by. 7) I went to Federal Express to mail shoes back, and they helped me wrap and label the return to Kicks Crew. We did everything that they asked. The return was for ground shipment only. This took one week to 10 days. 8) Kicks Crew told me they received the return shoes, and it would take one week to examine them. At this point, I realized that I was being given the 'run around'. 9) I immediately went to my PayPal account and initiated a dispute with Kicks Crew. PayPal started a REVIEW of the situation and put a hold on my account. Kicks Crew told PayPal that they needed proof of shipment and deliver. I sent the Receipt of Delivery from Federal Ex to PayPal. I also sent invoices, letters requesting immediate RETURN AUTHORIZATION emails to Kicks Crew. PayPal reviewed the situation for 2-3 weeks. Today March 18 I received an email from PayPal that their review was settled in my favor and that they would immediately issue me a full refund. Read more

Cheryl La Rosa Longo

★
The size was incorrect
The size was incorrect. When I purchased these I didn't realize that to return them I had to pay 25 dollars shipping plus 15% of the product to put it... The size was incorrect. When I purchased these I didn't realize that to return them I had to pay 25 dollars shipping plus 15% of the product to put it back on the shelf. Because of this I will not order again through this company. I think this should be a statement at check out and not in small print that you have to search for. Also, you only give someone 7 days to return. Hard lesson learned but want others to be aware. Read more

Emily Dolleschel

★★
Returns are expensive
Difficult to return/exchange Beware- There is a 20 dollar shipping/restock charge, plus only 80% refund.... Difficult to return/exchange Beware- There is a 20 dollar shipping/restock charge, plus only 80% refund. Read more

Heidi

★★
Can't return
Wore a pair of shoes for one game. Shoes hurt my feet. Can't return them for any credit. Why buy performance athletic shoes from this company except t... Wore a pair of shoes for one game. Shoes hurt my feet. Can't return them for any credit. Why buy performance athletic shoes from this company except to walk in?? Read more

DJ

★
I brought a pair of shoes from them
I brought a pair of shoes from them . 185.00. They don't fit my son . It took weeks to get them to finally send me a return label. My son didn't wear ... I brought a pair of shoes from them . 185.00. They don't fit my son . It took weeks to get them to finally send me a return label. My son didn't wear them . They got them then said they were not the same shoes . Then said they were . But the tag was not connected. But when we got the shoes, the tag wasn't connected. Then they said they would not return them . I could have them back for a shipping free of 55. So they literally took my $185 and ordered another 55. I told him to keep them. They're a scam company. do not order from them. Read more

Desree Bell

★
Insane return policy + hidden $35...
Insane return policy + hidden $35 shipping fee which wasn't shown until after check out... Insane return policy + hidden $35 shipping fee which wasn't shown until after check out Read more

no

★
Do not use if you have any risk of needing exchange/return
In total, they charged me $73 to switch sizes on a $163 pair of shoes or $87 to return the shoes. Shipping is very slow and the return/exchange proces... In total, they charged me $73 to switch sizes on a $163 pair of shoes or $87 to return the shoes. Shipping is very slow and the return/exchange process seems intentionally cumbersome. There are several stages (email request, fill out a form, send pictures, receive return label, etc) that each require a 1-5 day waiting period for them to respond. At each stage, if you miss their stated response window they will cancel the return/exchange. The actual policies are vaguely written and designed to rip you off. For example, they charge full sales tax on the original order and then charge it again (on the full amount) when you make a return/exchange. Read more

Scott Foote

★
Terrible return policy and customer...
Terrible return policy and customer service. They don't follow up on returns and you are paying the cost of returning, leading to paying the double or... Terrible return policy and customer service. They don't follow up on returns and you are paying the cost of returning, leading to paying the double or triple the price of the shoes. Don't buy from them. Read more

gsinivobhnrvh

★
Company sucks avoid them like the plague
Company sucks. They charge $50 to return. Then their system changes the size upon check out and told me to order a new one and return the other. Since... Company sucks. They charge $50 to return. Then their system changes the size upon check out and told me to order a new one and return the other. Since I ordered the wrong size the first time, they now want $100 in cancellation fees to get me the right pair of shoes. Never again. No phone number for customer care either. Read more

Emma

★
Great shoe selection, horrible customer service
Good place to get certain shoes that may be hard to find but that's where it ends. I ordered sneakers which arrived and did not fit. I reached out rig... Good place to get certain shoes that may be hard to find but that's where it ends. I ordered sneakers which arrived and did not fit. I reached out right away requesting a return. The response was very delayed and I kept getting pushback suggesting an exchange. I had to follow up repeatedly asking for a label with long response time in between. They have return request form that has to be "approved" before they send the label. They have a 7 day return policy and they made the process of actually returning the item incredibly difficult. After much persistence and time, I received the label and sent them back in new condition. On top of all that, they charge a 15% Restocking fee and $20. for a shipping label. Horrible customer service all around. I will never buy from there again. Read more

Celine Beaudin

★★★★★
Fast shipping
Fast shipping, great prices and a varied selection of products have made me a return customer.... Fast shipping, great prices and a varied selection of products have made me a return customer. Read more

Cortland

★
VERY SLOW TO RESPOND!!!!
I haven't heard back, I am trying to return shoes and have no responses.... I haven't heard back, I am trying to return shoes and have no responses. Read more

Hannah Collins Tate