Cahoot summarizes KICKS CREW’s return policy to help you understand your options when returning sneakers or streetwear. KICKS CREW is known for a global marketplace of authentic kicks and hard-to-find apparel.
Start a ReturnView Full PolicyKICKS CREW accepts return requests within 7 days of delivery. Return shipping and restocking fees apply. All returned items must be unworn and in original condition.
| Category | Details |
|---|---|
| Return Window | 7 days from delivery |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Customer pays return shipping |
| Restocking Fees | Original shipping and handling are non-refundable |
| Refund Process Time | Refunds issued after inspection, minus restocking fees |
| Condition of Return | Items must be unworn, with original packaging and tags |
| Exchanges | No direct exchanges; reorder after refund |
| Exceptions | Final sale and promotional items may not be returned |
| Special Conditions | Include original invoice and RMA confirmation |
| Return Instructions | Submit return request via online form |
| Additional Nuances | Unauthorized returns will not be accepted |
Return requests must be submitted within 7 days of delivery.
Yes, all returns are subject to a restocking fee.
Submit a return request through the form on their website.
Final sale, promotional items, and worn products cannot be returned.
KICKS CREW allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
At KICKS CREW, we understand that sometimes a product may not be the perfect fit. Whether it’s shoes, apparel, or accessories, we offer a return process that provides clarity and flexibility — while also reflecting the supplier model and international delivery times we operate under.
Customers may submit a return request within 7 days of receiving the product. To be eligible for a refund or exchange, the item must:
Returns may not be accepted for items shipped by different suppliers or third-party sellers on the platform. Buyers must confirm eligibility before submitting a return.
To begin the return process, sign in to your KICKS CREW account and navigate to your order status page. Click “Submit Return Request” and follow the prompts. You’ll be asked to provide your order number, reason for return, and upload images if the item appears defective or mismatched.
Once reviewed, our team will determine if your return is accepted and issue the shipping instructions. All returns must be sent back within 7 days of receiving approval.
Refunds are issued to your original payment method (Visa, Mastercard, Amex, Diners Club, etc.) within 5–10 business days after your return is received and inspected.
Depending on the supplier, some returns may be subject to a 15% restocking fee, especially if the item has been opened or returned in damaged packaging. Shipping fees from your original purchase are non-refundable.
In certain cases, a partial refund may be granted, determined by product condition, availability, or other unique circumstances.
KICKS CREW does not guarantee size exchanges due to variable stock levels across different suppliers. If you would like to request a different size, we recommend returning your current item and placing a new order, pending availability.
Exchange requests are evaluated on a case-by-case basis and may require additional processing time.
Customers are responsible for all shipping costs associated with returns, unless otherwise stated. This includes shipping fees paid during checkout and expenses incurred during the return.
Returns should be shipped via a trackable courier and must be delivered to the address specified in your return authorization file. KICKS CREW is not responsible for packages lost in transit or returned to the wrong location.
Email: [email protected]
Return Instructions: https://www.kickscrew.com/pages/return-policy