Cahoot summarizes Lume Deodorant’s return policy for personal care products. Customers can request a refund on their first purchase within 60 days.
Start a ReturnView Full PolicyLume Deodorant offers a 60-day money-back guarantee on your first order. Products must be returned with order information and within the return window.
| Category | Details |
|---|---|
| Return Window | 60 days from delivery (first order only) |
| Receipt/Proof of Purchase | Online return form or email required |
| Return Shipping Responsibility | Customer responsible for return shipping |
| Restocking Fees | Original shipping fees are non-refundable |
| Refund Process Time | Refund to original payment method |
| Condition of Return | Products must be mostly unused |
| Exchanges | No exchanges offered |
| Exceptions | Refunds only valid on first order |
| Special Conditions | Order info and reason must be provided |
| Return Instructions | Submit request at support.lumedeodorant.com |
| Additional Nuances | 7–10 business days after approval |
Only first-time customers can request a refund within 60 days.
No, Lume does not offer exchanges.
Yes, unused portion must be returned.
Submit a request through their support portal.
Lume offers a 60-day money-back guarantee for first-time customers. Refunds are processed on mostly unused products returned within the window. Shipping is non-refundable.
Refunds are processed 7–10 business days after return approval and are only valid on first-time orders.
We gladly allow customers to return most unopened, unused products within 30 days of delivery. To qualify for a refund or store credit, your return must:
We do not offer exchanges at this time. All return requests must be reviewed and approved before you can receive a prepaid return label.
Returns without approval may be rejected or delayed.
To initiate a return, you must submit a return request through our online portal. Once your return is approved, you’ll be issued a company issued return shipping label.
Affix the shipping label to ensure proper handling and include all original packaging. If you’re returning items due to an incorrect or invalid address, please also contact your mail carrier to file a claim.
Lumē is not responsible for items delivered to the address incorrectly entered during checkout. Please confirm all billing and shipping information before finalizing your order.
Once your return is received and approved:
If you used a discount code, your refund will reflect the discounted purchase amount.
For international orders (including orders shipped to Canada), returns are handled by Canada Post. In these cases, a shipping fee which covers duties, fees, and taxes may apply.
Please note that shipping costs, including your original delivery charge, are non-refundable unless there was an error on our part.
We’re here to help — if you need further assistance, please reach out to our customer experience team.
Contact Form: https://help.lumedeodorant.com/en-US/contact
Phone or Text: 385-220-5874 (Monday - Friday 9a - 5p CT)