Cahoot summarizes New Era Cap’s return policy for hats, apparel, and custom merchandise. Returns must be initiated within 30 days.
Start a ReturnView Full PolicyNew Era Cap accepts returns within 30 days of delivery. Items must be in original condition with tags attached. Start your return online.
| Category | Details |
|---|---|
| Return Window | 30 days from delivery |
| Receipt/Proof of Purchase | Use order number and zip code via return portal |
| Return Shipping Responsibility | Customer pays return shipping |
| Restocking Fees | Original shipping fees are non-refundable |
| Refund Process Time | Refund to original form of payment |
| Condition of Return | Items must be in original condition with tags |
| Exchanges | Exchanges not offered online |
| Exceptions | Customized or final sale items are not returnable |
| Special Conditions | Include packing slip with your return |
| Return Instructions | Begin return at neweracap.com/a/returns |
| Additional Nuances | 5–10 business days after receipt |
No, customized items are not eligible for return.
You must return within 30 days of delivery.
Exchanges are not supported at this time.
No, customers must cover return shipping costs.
New Era Cap accepts returns on eligible items within 30 days of delivery. Products must be unworn, unwashed, and in original condition with all tags attached. Customized or final sale products cannot be returned.
Refunds are issued to the original payment method 5–10 business days after the return is received and inspected.
We gladly accept returns on most products purchased directly from NewEraCap.com. To be eligible for a refund or exchange, returned items must:
Please note: Sale items, final clearance, and items marked non-returnable are not eligible for return. Products showing signs of wear or returned outside the policy window may not be accepted.
To initiate a return, log in to your New Era Cap account, locate the order you wish to return, and select the items to be returned or exchanged. If you checked out as a guest, use your order number and email to access the returns portal.
Once your return is approved, follow the shipping instructions and send the package using a trackable method. Customers are responsible for shipping costs unless the item was defective or sent in error.
Be sure to include a copy of your return form inside the package and note your return preference (refund or exchange). Packages returned without documentation may be delayed or rejected.
After your return is received and inspected, we’ll gladly issue a refund to your original payment method or process an exchange, depending on your selection.
Most returns are processed within 7–10 business days. Please allow additional time for applicable bank processing. Refunds do not include original shipping charges unless due to our error.
If your item was a gift or part of a bundle, we’ll review your return based on our complete returns policy. Returned items must meet all eligibility criteria to be refunded.
If you have more questions, or you're unsure whether your item qualifies for return, our team is here to help. You can contact New Era Cap customer service through our help portal or call during standard business hours.
We want every customer to feel completely satisfied. If this article was helpful but you need more guidance, please don’t hesitate to reach out.
Email: [email protected]
Contact Us: https://www.neweracap.com/pages/contact