Cahoot summarizes Olaplex’s return policy to help you understand your options when returning hair care products. Olaplex is known for its bond-building technology used by salons and consumers alike.
Start a ReturnView Full PolicyOlaplex accepts returns of unopened products within 60 days of delivery. Shipping fees are non-refundable. Contact support to initiate a return.
| Category | Details |
|---|---|
| Return Window | 60 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Customer pays return shipping |
| Restocking Fees | Shipping fees are non-refundable |
| Refund Process Time | Refunds issued after receipt and approval |
| Condition of Return | Items must be unopened and unused |
| Exchanges | No direct exchanges offered |
| Exceptions | Opened or used products are not eligible for return |
| Special Conditions | Include original packing slip or receipt |
| Return Instructions | Contact customer service to start a return |
| Additional Nuances | Unauthorized returns may be rejected |
You may return unopened products within 60 days of delivery.
No, only unopened and unused items are eligible for return.
No, exchanges are not offered. You may return and reorder.
Email [email protected] to start your return.
Olaplex allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
At OLAPLEX, we want every customer to feel confident and satisfied with your purchase. If for any reason you're not happy with your OLAPLEX products, we're here to help make the return process simple and transparent.
Returns are accepted within 60 days from the date of purchase if you purchased directly through OLAPLEX.com. Please note that we cannot guarantee the authenticity of products purchased outside our official website. If your purchase was made outside of OLAPLEX.com, we may ask you to contact the retailer directly.
You may start the return process for most full-size OLAPLEX products if they are:
Returns must be accepted and processed through our online Returns Portal. Items that are returned without approval or that arrive damaged due to poor packaging may not be accepted.
To begin, find the returns link in your shipping confirmation email or visit our official Returns Portal. Enter your order number and email address to generate a prepaid shipping label provided after confirming your return request.
If you don’t have access to a printer, you may bring your digital return code to an eligible USPS location. They can scan the code and print your return label on-site.
All returns should be sent via ground shipment to:
Rakuten Super Logistics
325 Lasley Ave
Hanover Township, PA 18706-1424
Please be sure to include the digital label or code and ship your return as soon as possible. If you do not send your return back to us within the return window, your request may be voided.
Once your return is accepted, it will be processed within 7–10 business days. You can expect your refund within that window, depending on your bank's processing time. A return fee of $5.00 will be deducted from your refund unless the item was received damaged or in error.
Refunds for U.S. returns are usually processed back to the original payment method used during checkout.
Still have questions about your return? For enquiries please contact [email protected]. Our team is happy to help you locate your return form, confirm the return address, or guide you through the process.
Email: [email protected]
Contact Us: https://olaplex.com/pages/contact-us
Hours: 9a-5p ET, 7 Days a Week