Cahoot summarizes OOFOS’ return policy for recovery footwear and sandals. Returns and exchanges are accepted within 30 days of purchase through Happy Returns.
Start a ReturnView Full PolicyOOFOS accepts returns on unworn footwear within 30 days of purchase. Use their Happy Returns portal to start your return or exchange.
| Category | Details |
|---|---|
| Return Window | 30 days from purchase |
| Receipt/Proof of Purchase | Email address or order number required |
| Return Shipping Responsibility | Free prepaid label or in-person drop off |
| Restocking Fees | Shipping charges are non-refundable |
| Refund Process Time | Refunds issued to original payment method |
| Condition of Return | Items must be unworn and in original packaging |
| Exchanges | Exchanges supported via portal |
| Exceptions | Final sale items are not returnable |
| Special Conditions | Return form or order details required |
| Return Instructions | Use the Happy Returns portal |
| Additional Nuances | 7–10 business days after return is received |
Start at oofos.loopreturns.com and follow the steps.
Yes, use the same return portal to exchange sizes or styles.
30 days from the date of purchase.
Yes, including drop-off locations through Happy Returns.
OOFOS accepts returns and exchanges within 30 days of purchase. Footwear must be in unworn condition and returned in original packaging. Final sale styles are not eligible.
Refunds are processed to the original payment method within 7–10 business days after return receipt.
We gladly accept returns on most OOFOS products purchased from our official site. To be eligible for a return or return value credit, your item must:
Any returns sent without a packing slip, or received beyond the return timeframe, may be subject to partial refunds or rejection.
To begin the returns process, visit our online returns system and follow the steps outlined. You’ll be prompted to select a return shipment method and may choose to use a prepaid return shipping label. You can also request a return bar if using a participating drop-off location.
Make sure to include your return request details and confirm your phone number entered at checkout. If you’re unsure about anything, our customer care team is happy to provide personal assistance.
OOFOS provides multiple return options depending on your location. You may select a standard return shipment method using your own carrier, or opt for our return package free service using a prepaid return shipping label.
All returns should be sent to the designated shipping address listed in your confirmation email. If items are returned via an online retailer, please follow the instructions provided by that store directly.
Returns without the correct return method may be delayed or not approved automatically. To avoid delays, please follow the instructions shown during the online process.
Most refunds are issued within 7–10 business days of receiving your return. If you're eligible, your refund will be returned to your original payment method or processed as a return value credit of the same value.
If you need to change the size or color of your OOFOS, simply complete the return or exchange request online and submit your item via your selected method.
If you're experiencing missing refunds or have concerns about your return status page, please reach out to our customer care team prior to resubmitting. We're here to ensure every customer walks away feeling the "Oo" — even when it takes a return to get there.
Email: [email protected]
Phone: 1-888-820-7797 (Monday - Friday, 9a - 6p ET)
Contact Us: https://www.oofos.com/pages/contact-us