<!-- CONTACT_INFORMATION --><!-- RETURN_PROCESS_DETAILS --><!-- RETURN_POLICY_TABLE --><!-- SECTION_TITLE_DESCRIPTION -->
shippingenius logo

OOFOS Returns Policy

ShippinGenius summarizes OOFOS’ return policy for recovery footwear and sandals. Returns and exchanges are accepted within 30 days of purchase through Happy Returns.

Start a ReturnView Full Policy

Claim This Profile

Customer Reviews
Submit a Review
★★★★☆
60 reviews
10/31/2020


I am sooo disappointed with this...
I am sooo disappointed with this company and actually upset with their poor c/s. I ordered. I reviewed the site carefully before I ordered a pair of 9... Read more

Angel M Kinsella

10/27/2020


I brought my first pair of OOfos after...
I brought my first pair of OOfos after being recommended by a friend, I tried on hers and they were a 7 and they were a little big so I ordered a 6, w... Read more

Jayne Eddowes

10/21/2020


If I could give this company a 0 star
If I could give this company a 0 star, I would for their horrific customer service.i have 3 pairs of Oofos sandals and ordered a pair of gym shoes...O... Read more

Cmck

10/01/2020


Terrible customer service!
I'm a half size person so I was very excited to order a 6.5 of their new item. Unfortunately the pair turned out small and I sent it back following th... Read more

Yuki Mayer

08/10/2020


Sadly the shoes that arrived are too...
Sadly the shoes that arrived are too small, which sucks because I can't return them as I live in Uzbekistan. They seem like really great shoes, but be... Read more

Sarah

05/26/2020

★★
Your product is undeniably the highest...
Your product is undeniably the highest quality, but your return policy requires the purchaser pay the postage for returns. I bought a pair of low-top ... Read more

Pamela Daft

05/26/2020

★★★★
My shoes are very comfortable and they...
My shoes are very comfortable and they look great! I am a women's 7.5 normally and ordered a 7 and 8, but the 8 for much better. The return process wa... Read more

Emily

05/25/2020

★★★★★
Easy and smooth return & repurchase!
I ordered 3'pairs of oofos for my birthday! After a bit of a wait because of shipping delays due to COVID I finally received my order only to find out... Read more

Amanda DiDomenico

05/22/2020

★★★★★
Customer service is excellent
Customer service is excellent! Someone always calls me back promptly, they are so friendly and more than helpful. I recently had my first return (size... Read more

zenda Carnell

05/21/2020


Too much arch support - uncomfortable
Sandals were great material but way to high of an arch support. So uncomfortable I had to return. Hoping they make a neutral sandal for those who don'... Read more

Megan Kress

05/14/2020

★★★★★
Hassle free
I love the way these shoes feel! However, I ordered one pair a size too large and the return and refund were seamless. Typically, I do not like to buy... Read more

Julie J

05/14/2020

★★★
Arrived with a small oil stain on top
Arrived with a small oil stain on top. I didn't return because I needed them immediately.... Read more

Michael Bailey

05/12/2020


I bought 2 pair/ not good quality
I bought 2 pair. One for my husband . It lasted less than 2 months before the thing broke. He was only wearing them outside . No long walks. Nothing s... Read more

Lisa Hyde

05/12/2020

★★★★★
fast shipping with easy free return.
0... Read more

fen chen

05/11/2020

★★★★★
return process was easy and efficient
0... Read more

Jenna

05/08/2020

★★★★★
I bought wrong size and needed to...
I bought wrong size and needed to return them. They sent me another pair in my correct size immediately. Love the shoes!... Read more

Susan Sholl

05/06/2020

★★★★★
Love my Oofos
Love my Oofos. Sad and disappointed that this pair said made in China. May be rethinking what I purchase for my next pair of nursing shoes. The clogs ... Read more

Catharine Hayes

05/05/2020

★★★★★
The shoes are great
The shoes are great, and the return service is awesome! Extremely comfortable! I'd recommend them to anyone. Especially, those who have sore feet at t... Read more

George D.

05/02/2020

★★★★★
Great shoe
Great shoe. I was so sorry to have to return them since one size was to small and the next size up, to big. They were so comfortable.... Read more

RW

04/30/2020

★★★★★
Hi there
Hi ! The experience was great! The style of the sandal I ordered was an adjustable slide, unfortunately it didn't fit my skinny foot very well so I ha... Read more

Jan

04/29/2020

★★★★★
Very fast shipping
Very fast shipping! Easy return experience when I ordered the wrong size in one style.... Read more

Todd Gruesbeck

04/28/2020

★★★
An 8 is t big and a 7 too smallhad to...
An 8 is t big and a 7 too smallhad to return. Too expensive for the quality of the shoes.... Read more

Deborah Schroder Schroder

04/28/2020

★★★★★
Happy little girl
I had to return two pairs for my little girl. Oofos are worth the work I had to do to exchange them in this corona scare. I appreciated the returns be... Read more

Pamela Balcom

04/27/2020

★★★★★
I'm not a fan of ordering shoes without...
I'm not a fan of ordering shoes without trying them on but I did anyway. I ordered a 10 since I wear a 9 or 9 1/2- they are a little big but I dislike... Read more

Kimberly Stewart

04/25/2020

★★★★★
I love my Oofos!
I love this company, the customer service is great, the shoes are comfortable, that they support breast cancer research, etc. These are the only show ... Read more

Katie Kallin

04/20/2020

★★★★★
I just love oofos
I just love oofos, but unfortunately. I had to return this particular style because they were to wide for my feet. Refund given promptly.... Read more

Pat Hall

04/17/2020

★★★★★
Follow OOFOS instructions
Follow OOFOS instructions, if you are a 1/2 size, order the size down. I didn't, I wear an 11-1/2 and order the 12. Had to return and order the 11. Go... Read more

James Cartright

04/16/2020

★★★★★
Worry-free
Not only do they make an amazing product, but the customer care is unbelievably good. Orders ship quickly. Where this company excells is if the item d... Read more

Barbara Anderson

04/14/2020

★★
I sent you two e mails telling you I...
I sent you two e mails telling you I had to return them they were not comfortable for me because there not flat, they have a curve and I 'm not steady... Read more

SUZANNE

04/13/2020

★★★★★
Had to return due to sizing issue
Had to return due to sizing issue. Seamless experience. New shoes fit well.... Read more

Jonathan L.

04/11/2020


INCOMPETENCE BY OOFOS
I am extremely ticked off by the incompetence of OOFOS and will never shop again! In fact, I would like to send both pairs of originals back for mere ... Read more

Runner

04/09/2020


The service is always great
The service is always great, but this time the product is lacking. I have several pairs of the Oofos slide and they all are very cushioned and comfort... Read more

Bonnie

04/08/2020

★★★
OOmg low women's shoes were big
OOmg low women's shoes were big, so I had to return it... I want to try on OOmg low shoes but no shop carry it even samples in my area. It's so hard t... Read more

Emily

04/03/2020

★★★★★
easy to order and easy to make a return
0... Read more

Michelle Grundmann

04/03/2020


ordered one pair of sandals
ordered one pair of sandals. they didn't fit, so i ordered a second pair. i cannot return the first pair to get a refund because i am self quarantined... Read more

Brenda Franks

04/02/2020

★★
call back
I placed a order and had to return the item. I tried calling so I could exchange for a smaller size and we played phone tag a couple times and I was n... Read more

JANET BAUMANN

04/02/2020

★★★★★
I have loved your service
I have loved your service. When I got the wrong size you recommended that I order new ones before retuning the old. The returns have been packed up an... Read more

Barbie Mack

04/01/2020

★★★★★
Easy return on merchandise
0... Read more

Mary Anne LAHOOD

03/25/2020

★★★★★
When the shoes we ordered did not fit
When the shoes we ordered did not fit, your company provided an easy way to return the shoes. A refund was submitted in a reasonable time. thanks... Read more

James Brannen

03/24/2020

★★★★★
I was at the Mercedes Benz marathon and...
I was at the Mercedes Benz marathon and a gentleman was selling them at the expo. Ive had terrible trouble over the years with plantar fascitis. He de... Read more

Donald Howard

03/24/2020

★★★★★
Fast shipping and excellent service
Fast shipping and excellent service. I really appreciate that a return label is included with the shipment just in case.... Read more

Alexandrea Iverson

03/23/2020

★★★★★
easy return of product.
0... Read more

Mary Anne LAHOOD

03/23/2020

★★★★★
fabulous shoes
fabulous shoes, and had to return due to size too large, but was able to purchase in store for right size ! no worroes with returns... Read more

Virginia Page

03/23/2020

★★★★
Love all the products but they are a...
Love all the products but they are a little small. I'm going to have return some items for a larger size.... Read more

Daniel Silverman

03/12/2020

★★★★★
Love the quick ship and unfortunately I...
Love the quick ship and unfortunately I had to return the shoes but the return was extremely easy... I love these flip flops. Wear all year long no ma... Read more

Lyn Walters

03/10/2020

★★★
I have purchase about 5 pairs of the...
I have purchase about 5 pairs of the oofos sandals size 6 and absolutely I love them. However this recent purchase of the oomg Fiber low shoe does not... Read more

Tere Harris

03/10/2020

★★★★★
My feet love them
I ordered 2 pairs of sandals. One fit perfectly and the other was too wide so I had to return. The one I kept is very comfortable so I wear it all the... Read more

Maria V

03/09/2020

★★★★★
Great product great order
Great product great order. Switched sizes after original was too big and the rep actually stayed on me to complete the return and was super helpful th... Read more

Joe

03/09/2020


Sad¢LOVE my shoes and have purchased a...
Sad¢LOVE my shoes and have purchased a TON. I've purchased for friends, daughter, FIL and more. When my 85 year old mother, with beginning dementia, w... Read more

Rebecca

03/05/2020

★★★★★
Had to return
Had to return. No problem... Read more

Kim Whitener

03/05/2020

★★★★★
Great shoes for the OR
Great shoes for the OR. The first pair I ordered was too small. OOFOS made it very simple to return that pair for a size up.... Read more

David Cradic

03/05/2020

★★
The first pair you sent was the wrong...
The first pair you sent was the wrong style. That could have been my fault. The second pair feels as though someone else broke them in and used them. ... Read more

Thomas Sperandeo

03/02/2020

★★★★★
No more pain.
I needed a different size than I ordered and the return was easy. I received my refund quickly. The new size was just right. The plantar fasciitis pai... Read more

jamie hanselman

02/27/2020

★★★★★
I originally ordered the blue the...
I originally ordered the blue the return process was great they didn't match what I needed ordered black service was fast I would recommend these shoe... Read more

Ruth Kanney

02/26/2020

★★★★★
More than accommodating for a return...
More than accommodating for a return product, Looking forward to more purchases in the future@... Read more

Jennifer Robinson

02/25/2020

★★★★★
Shoe ran one size too small but return...
Shoe ran one size too small but return and exchange was very convenient and well handled.... Read more

Jacky Kleyh

02/24/2020

★★★★
Good cushion but wide
These sandals can help feet survive long days on city cement. Unfortunately the foot bed is very wide and had to return the shoe version. I did order ... Read more

Liza

02/19/2020


Hello, My feet hurt!
Hello, These surveys mean nothing unless you really care. I sent a previous email to your contact us@. I have worn your slipper for 2 weeks they are n... Read more

Radzis Robert

02/18/2020

★★★★★
good Customer service
The shoes didn't work for me. Seems I was in between sizes and my foot is narrow, but the shoes were cute and super cushioned. Customer service was gr... Read more

Molly

02/17/2020

★★★★★
Sadly I return them
Sadly I return them. I wear size 8. But they run small.... Read more

Shqipe Cyr

OOFOS Key Return Policy Details

OOFOS accepts returns on unworn footwear within 30 days of purchase. Use their Happy Returns portal to start your return or exchange.

CategoryDetails
Return Window30 days from purchase
Receipt/Proof of PurchaseEmail address or order number required
Return Shipping ResponsibilityFree prepaid label or in-person drop off
Restocking FeesShipping charges are non-refundable
Refund Process TimeRefunds issued to original payment method
Condition of ReturnItems must be unworn and in original packaging
ExchangesExchanges supported via portal
ExceptionsFinal sale items are not returnable
Special ConditionsReturn form or order details required
Return InstructionsUse the Happy Returns portal
Additional Nuances7–10 business days after return is received
Frequently Asked Questions
How do I return OOFOS shoes?

Start at oofos.loopreturns.com and follow the steps.

Are exchanges allowed?

Yes, use the same return portal to exchange sizes or styles.

What is the return window?

30 days from the date of purchase.

Is return shipping free?

Yes, including drop-off locations through Happy Returns.

Return Process Details

OOFOS Return Policy Overview

OOFOS accepts returns and exchanges within 30 days of purchase. Footwear must be in unworn condition and returned in original packaging. Final sale styles are not eligible.

Return Instructions

  1. Visit the OOFOS Returns Portal.
  2. Enter your order number or email and select the items to return or exchange.
  3. Choose either drop-off or mail-in option to complete the return.

Shipping Fees

  • Returns are free and prepaid for both mail and in-person drop-off.
  • Original shipping costs are not refunded.

Refunds

Refunds are processed to the original payment method within 7–10 business days after return receipt.

OOFOS Returns: How to Return or Exchange Footwear with Comfort in Mind

What Can Be Returned?

We gladly accept returns on most OOFOS products purchased from our official site. To be eligible for a return or return value credit, your item must:

  • Be in new condition and within the original return window
  • Include the original packing slip included with your order
  • Have been purchased in store or online through an authorized seller
  • Not be classified as non-OOFOS merchandise returned or a final sale item

Any returns sent without a packing slip, or received beyond the return timeframe, may be subject to partial refunds or rejection.

How to Start a Return

To begin the returns process, visit our online returns system and follow the steps outlined. You’ll be prompted to select a return shipment method and may choose to use a prepaid return shipping label. You can also request a return bar if using a participating drop-off location.

Make sure to include your return request details and confirm your phone number entered at checkout. If you’re unsure about anything, our customer care team is happy to provide personal assistance.

Shipping and Return Methods

OOFOS provides multiple return options depending on your location. You may select a standard return shipment method using your own carrier, or opt for our return package free service using a prepaid return shipping label.

All returns should be sent to the designated shipping address listed in your confirmation email. If items are returned via an online retailer, please follow the instructions provided by that store directly.

Returns without the correct return method may be delayed or not approved automatically. To avoid delays, please follow the instructions shown during the online process.

Refunds and Exchanges

Most refunds are issued within 7–10 business days of receiving your return. If you're eligible, your refund will be returned to your original payment method or processed as a return value credit of the same value.

If you need to change the size or color of your OOFOS, simply complete the return or exchange request online and submit your item via your selected method.

Additional Support

If you're experiencing missing refunds or have concerns about your return status page, please reach out to our customer care team prior to resubmitting. We're here to ensure every customer walks away feeling the "Oo" — even when it takes a return to get there.

Contact Information

Email: [email protected]
Phone: 1-888-820-7797 (Monday - Friday, 9a - 6p ET) Contact Us: https://www.oofos.com/pages/contact-us