ShippinGenius summarizes OOFOS’ return policy for recovery footwear and sandals. Returns and exchanges are accepted within 30 days of purchase through Happy Returns.
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★
I am sooo disappointed with this...
I am sooo disappointed with this company and actually upset with their poor c/s.
I ordered. I reviewed the site carefully before I ordered a pair of 9...
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Angel M Kinsella
★
I brought my first pair of OOfos after...
I brought my first pair of OOfos after being recommended by a friend, I tried on hers and they were a 7 and they were a little big so I ordered a 6, w...
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Jayne Eddowes
★
If I could give this company a 0 star
If I could give this company a 0 star, I would for their horrific customer service.i have 3 pairs of Oofos sandals and ordered a pair of gym shoes...O...
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Cmck
★
Terrible customer service!
I'm a half size person so I was very excited to order a 6.5 of their new item. Unfortunately the pair turned out small and I sent it back following th...
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Yuki Mayer
★
Sadly the shoes that arrived are too...
Sadly the shoes that arrived are too small, which sucks because I can't return them as I live in Uzbekistan. They seem like really great shoes, but be...
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Sarah
★★
Your product is undeniably the highest...
Your product is undeniably the highest quality, but your return policy requires the purchaser pay the postage for returns. I bought a pair of low-top ...
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Pamela Daft
★★★★
My shoes are very comfortable and they...
My shoes are very comfortable and they look great! I am a women's 7.5 normally and ordered a 7 and 8, but the 8 for much better. The return process wa...
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Emily
★★★★★
Easy and smooth return & repurchase!
I ordered 3'pairs of oofos for my birthday! After a bit of a wait because of shipping delays due to COVID I finally received my order only to find out...
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Amanda DiDomenico
★★★★★
Customer service is excellent
Customer service is excellent! Someone always calls me back promptly, they are so friendly and more than helpful. I recently had my first return (size...
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zenda Carnell
★
Too much arch support - uncomfortable
Sandals were great material but way to high of an arch support. So uncomfortable I had to return. Hoping they make a neutral sandal for those who don'...
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Megan Kress
★★★★★
Hassle free
I love the way these shoes feel! However, I ordered one pair a size too large and the return and refund were seamless. Typically, I do not like to buy...
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Julie J
★★★
Arrived with a small oil stain on top
Arrived with a small oil stain on top. I didn't return because I needed them immediately....
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Michael Bailey
★
I bought 2 pair/ not good quality
I bought 2 pair. One for my husband . It lasted less than 2 months before the thing broke. He was only wearing them outside . No long walks. Nothing s...
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Lisa Hyde
★★★★★
I bought wrong size and needed to...
I bought wrong size and needed to return them. They sent me another pair in my correct size immediately. Love the shoes!...
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Susan Sholl
★★★★★
Love my Oofos
Love my Oofos. Sad and disappointed that this pair said made in China. May be rethinking what I purchase for my next pair of nursing shoes. The clogs ...
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Catharine Hayes
★★★★★
The shoes are great
The shoes are great, and the return service is awesome! Extremely comfortable! I'd recommend them to anyone. Especially, those who have sore feet at t...
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George D.
★★★★★
Great shoe
Great shoe. I was so sorry to have to return them since one size was to small and the next size up, to big. They were so comfortable....
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RW
★★★★★
Hi there
Hi ! The experience was great! The style of the sandal I ordered was an adjustable slide, unfortunately it didn't fit my skinny foot very well so I ha...
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Jan
★★★★★
Very fast shipping
Very fast shipping! Easy return experience when I ordered the wrong size in one style....
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Todd Gruesbeck
★★★
An 8 is t big and a 7 too smallhad to...
An 8 is t big and a 7 too smallhad to return. Too expensive for the quality of the shoes....
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Deborah Schroder Schroder
★★★★★
Happy little girl
I had to return two pairs for my little girl. Oofos are worth the work I had to do to exchange them in this corona scare. I appreciated the returns be...
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Pamela Balcom
★★★★★
I'm not a fan of ordering shoes without...
I'm not a fan of ordering shoes without trying them on but I did anyway. I ordered a 10 since I wear a 9 or 9 1/2- they are a little big but I dislike...
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Kimberly Stewart
★★★★★
I love my Oofos!
I love this company, the customer service is great, the shoes are comfortable, that they support breast cancer research, etc. These are the only show ...
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Katie Kallin
★★★★★
I just love oofos
I just love oofos, but unfortunately. I had to return this particular style because they were to wide for my feet. Refund given promptly....
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Pat Hall
★★★★★
Follow OOFOS instructions
Follow OOFOS instructions, if you are a 1/2 size, order the size down. I didn't, I wear an 11-1/2 and order the 12. Had to return and order the 11. Go...
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James Cartright
★★★★★
Worry-free
Not only do they make an amazing product, but the customer care is unbelievably good. Orders ship quickly. Where this company excells is if the item d...
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Barbara Anderson
★★
I sent you two e mails telling you I...
I sent you two e mails telling you I had to return them they were not comfortable for me because there not flat, they have a curve and I 'm not steady...
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SUZANNE
★★★★★
Had to return due to sizing issue
Had to return due to sizing issue. Seamless experience. New shoes fit well....
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Jonathan L.
★
INCOMPETENCE BY OOFOS
I am extremely ticked off by the incompetence of OOFOS and will never shop again! In fact, I would like to send both pairs of originals back for mere ...
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Runner
★
The service is always great
The service is always great, but this time the product is lacking. I have several pairs of the Oofos slide and they all are very cushioned and comfort...
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Bonnie
★★★
OOmg low women's shoes were big
OOmg low women's shoes were big, so I had to return it...
I want to try on OOmg low shoes but no shop carry it even samples in my area.
It's so hard t...
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Emily
★
ordered one pair of sandals
ordered one pair of sandals. they didn't fit, so i ordered a second pair. i cannot return the first pair to get a refund because i am self quarantined...
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Brenda Franks
★★
call back
I placed a order and had to return the item. I tried calling so I could exchange for a smaller size and we played phone tag a couple times and I was n...
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JANET BAUMANN
★★★★★
I have loved your service
I have loved your service. When I got the wrong size you recommended that I order new ones before retuning the old. The returns have been packed up an...
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Barbie Mack
★★★★★
When the shoes we ordered did not fit
When the shoes we ordered did not fit, your company provided an easy way to return the shoes. A refund was submitted in a reasonable time. thanks...
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James Brannen
★★★★★
I was at the Mercedes Benz marathon and...
I was at the Mercedes Benz marathon and a gentleman was selling them at the expo. Ive had terrible trouble over the years with plantar fascitis. He de...
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Donald Howard
★★★★★
Fast shipping and excellent service
Fast shipping and excellent service. I really appreciate that a return label is included with the shipment just in case....
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Alexandrea Iverson
★★★★★
fabulous shoes
fabulous shoes, and had to return due to size too large, but was able to purchase in store for right size ! no worroes with returns...
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Virginia Page
★★★★
Love all the products but they are a...
Love all the products but they are a little small. I'm going to have return some items for a larger size....
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Daniel Silverman
★★★★★
Love the quick ship and unfortunately I...
Love the quick ship and unfortunately I had to return the shoes but the return was extremely easy... I love these flip flops. Wear all year long no ma...
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Lyn Walters
★★★
I have purchase about 5 pairs of the...
I have purchase about 5 pairs of the oofos sandals size 6 and absolutely I love them. However this recent purchase of the oomg Fiber low shoe does not...
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Tere Harris
★★★★★
My feet love them
I ordered 2 pairs of sandals. One fit perfectly and the other was too wide so I had to return. The one I kept is very comfortable so I wear it all the...
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Maria V
★★★★★
Great product great order
Great product great order. Switched sizes after original was too big and the rep actually stayed on me to complete the return and was super helpful th...
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Joe
★
Sad¢LOVE my shoes and have purchased a...
Sad¢LOVE my shoes and have purchased a TON. I've purchased for friends, daughter, FIL and more. When my 85 year old mother, with beginning dementia, w...
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Rebecca
★★★★★
Great shoes for the OR
Great shoes for the OR. The first pair I ordered was too small. OOFOS made it very simple to return that pair for a size up....
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David Cradic
★★
The first pair you sent was the wrong...
The first pair you sent was the wrong style. That could have been my fault. The second pair feels as though someone else broke them in and used them. ...
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Thomas Sperandeo
★★★★★
No more pain.
I needed a different size than I ordered and the return was easy. I received my refund quickly.
The new size was just right. The plantar fasciitis pai...
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jamie hanselman
★★★★★
I originally ordered the blue the...
I originally ordered the blue the return process was great they didn't match what I needed ordered black service was fast I would recommend these shoe...
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Ruth Kanney
★★★★★
More than accommodating for a return...
More than accommodating for a return product, Looking forward to more purchases in the future@...
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Jennifer Robinson
★★★★★
Shoe ran one size too small but return...
Shoe ran one size too small but return and exchange was very convenient and well handled....
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Jacky Kleyh
★★★★
Good cushion but wide
These sandals can help feet survive long days on city cement.
Unfortunately the foot bed is very wide and had to return the shoe version.
I did order ...
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Liza
★
Hello, My feet hurt!
Hello,
These surveys mean nothing unless you really care. I sent a previous email to your contact us@. I have worn your slipper for 2 weeks they are n...
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Radzis Robert
★★★★★
good Customer service
The shoes didn't work for me. Seems I was in between sizes and my foot is narrow, but the shoes were cute and super cushioned. Customer service was gr...
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Molly
★★★★★
Sadly I return them
Sadly I return them. I wear size 8. But they run small....
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Shqipe Cyr
OOFOS accepts returns on unworn footwear within 30 days of purchase. Use their Happy Returns portal to start your return or exchange.
Category | Details |
---|---|
Return Window | 30 days from purchase |
Receipt/Proof of Purchase | Email address or order number required |
Return Shipping Responsibility | Free prepaid label or in-person drop off |
Restocking Fees | Shipping charges are non-refundable |
Refund Process Time | Refunds issued to original payment method |
Condition of Return | Items must be unworn and in original packaging |
Exchanges | Exchanges supported via portal |
Exceptions | Final sale items are not returnable |
Special Conditions | Return form or order details required |
Return Instructions | Use the Happy Returns portal |
Additional Nuances | 7–10 business days after return is received |
Start at oofos.loopreturns.com and follow the steps.
Yes, use the same return portal to exchange sizes or styles.
30 days from the date of purchase.
Yes, including drop-off locations through Happy Returns.
OOFOS accepts returns and exchanges within 30 days of purchase. Footwear must be in unworn condition and returned in original packaging. Final sale styles are not eligible.
Refunds are processed to the original payment method within 7–10 business days after return receipt.
We gladly accept returns on most OOFOS products purchased from our official site. To be eligible for a return or return value credit, your item must:
Any returns sent without a packing slip, or received beyond the return timeframe, may be subject to partial refunds or rejection.
To begin the returns process, visit our online returns system and follow the steps outlined. You’ll be prompted to select a return shipment method and may choose to use a prepaid return shipping label. You can also request a return bar if using a participating drop-off location.
Make sure to include your return request details and confirm your phone number entered at checkout. If you’re unsure about anything, our customer care team is happy to provide personal assistance.
OOFOS provides multiple return options depending on your location. You may select a standard return shipment method using your own carrier, or opt for our return package free service using a prepaid return shipping label.
All returns should be sent to the designated shipping address listed in your confirmation email. If items are returned via an online retailer, please follow the instructions provided by that store directly.
Returns without the correct return method may be delayed or not approved automatically. To avoid delays, please follow the instructions shown during the online process.
Most refunds are issued within 7–10 business days of receiving your return. If you're eligible, your refund will be returned to your original payment method or processed as a return value credit of the same value.
If you need to change the size or color of your OOFOS, simply complete the return or exchange request online and submit your item via your selected method.
If you're experiencing missing refunds or have concerns about your return status page, please reach out to our customer care team prior to resubmitting. We're here to ensure every customer walks away feeling the "Oo" — even when it takes a return to get there.
Email: [email protected]
Phone: 1-888-820-7797 (Monday - Friday, 9a - 6p ET)
Contact Us: https://www.oofos.com/pages/contact-us