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Overlook Boots Returns Policy

Cahoot summarizes Overlook Boots’ return policy for work boots, footwear, and accessories. Returns and exchanges are accepted within 30 days of delivery.

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Overlook Boots Key Return Policy Details

Overlook Boots accepts returns and exchanges within 30 days of delivery. Items must be unworn and returned in original condition with packaging.

CategoryDetails
Return Window30 days from delivery
Receipt/Proof of PurchaseOnline returns portal or email required
Return Shipping ResponsibilityCustomer pays return shipping
Restocking FeesOriginal shipping is non-refundable
Refund Process TimeRefunds issued to original payment method
Condition of ReturnItems must be unworn with original tags/box
ExchangesExchanges allowed via return portal
ExceptionsFinal sale or clearance items not returnable
Special ConditionsInclude packing slip or proof of purchase
Return InstructionsReturns processed via Return Center
Additional Nuances7–10 business days after receipt and inspection
Frequently Asked Questions
What is Overlook Boots' return window?

Returns and exchanges are accepted within 30 days of delivery.

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping.

Are exchanges supported?

Yes, exchanges can be handled through the return portal.

What products are not eligible?

Worn, clearance, or damaged items are not eligible for return.

Return Process Details

Overlook Boots Return Policy Overview

Overlook Boots accepts returns and exchanges within 30 days of delivery. Items must be in original condition, unworn, and include original packaging and tags. Final sale or clearance items are not returnable.

Return Instructions

  1. Visit the Returns Portal to begin your request.
  2. Email [email protected] with your order number and reason for return or exchange if you need help.
  3. Package the product securely and include the packing slip.

Shipping Fees

  • Return shipping is the customer’s responsibility.
  • Original shipping fees are not refundable.

Refunds

Refunds are processed 7–10 business days after receiving and inspecting the returned item.

Overlook Boots Returns: How to Return or Exchange Footwear with Confidence

What Items Are Eligible for Return?

We accept returns on most Overlook Boots products within 30 days of delivery. To be eligible for a refund or exchange, your item must:

  • Be unworn, in original condition, and include original packaging
  • Include your order number, receipt, and order confirmation email
  • Not be marked as final sale or previously exchanged multiple times
  • Be shipped using a traceable shipping carrier such as UPS or FedEx

Once we verify that your return meets these conditions, we’ll process your refund or replacement accordingly.

How to Start a Return or Exchange

  1. Log into your account or locate your order confirmation email.
  2. Click the view order button or log into your checkout history.
  3. Select the item you want to return and the appropriate action (return or exchange).
  4. Follow the prompts to provide a reason and shipping address.

We’ll send you a shipping label and instructions for packaging.

Once shipped, you’ll receive a tracking number so you can follow the return until it’s received.

Please make sure the item is securely packaged to avoid damage during shipments. Returns that are damaged in transit due to inadequate packaging may not be accepted.

Refunds, Store Credit, and Exchanges

After we receive and review your return:

  • Refunds are processed to your original payment method within 5–7 business days
  • Exchanges will be shipped after we verify item availability and condition
  • We may offer store credit if the product is no longer in stock or part of a seasonal promotion

You’ll receive an email once the return has been completed. If you have questions during the process, please contact our support team. We typically respond within 24–48 hours.

Extra Support & Security

We prioritize the security of your personal data — so if you’re returning from a shared browser or public device, be sure to log out after initiating the return. Never share your email address or shipping details outside our secure portal.

Our goal is to make sure your return is just as easy and reliable as your boots. If something’s not right, we’ll help you find the right fit or take the right action.

Contact Information

Email: [email protected]
Phone: 717-759-3100
Contact Us: https://www.overlookboots.com/pages/contact-us