Cahoot summarizes Peloton’s return policy to help you understand your options when returning fitness equipment or accessories. Peloton is known for connected fitness gear like the Bike, Tread, Row, and Guide.
Start a ReturnView Full PolicyPeloton accepts returns within 30 days for new Bikes, Treads, and Guides. Fees may apply. Apparel must be unworn with tags. Start your return online.
| Category | Details |
|---|---|
| Return Window | 30 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Fees may apply depending on product and region |
| Restocking Fees | Original delivery fees are non-refundable |
| Refund Process Time | Refunds issued after pickup and inspection |
| Condition of Return | Return with original packaging if possible |
| Exchanges | No direct exchanges |
| Exceptions | Final sale items and worn apparel not eligible |
| Special Conditions | Follow return steps in support center |
| Return Instructions | Start online using Peloton Return Center |
| Additional Nuances | Contact support for assistance |
New Bikes, Treads, Guides, and select accessories.
Yes, depending on your location and product type.
Use the online return center.
No, original delivery fees are non-refundable.
Peloton allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
If you're considering a return or have questions about your recent order, we’re here to help. Whether you're returning a Peloton bike, Peloton accessories, or Peloton apparel, the process is simple. For any issues or guidance, please contact our Member Support team.
To begin your return, please contact our Member Support team within 30 days of your original purchase date. You can reach the support team by clicking the link in your order confirmation email or visiting our help center.
Peloton offers mail in returns for most items purchased online. Please note that in store items may have different return procedures.
All returns must be requested within 30 days of the original purchase date. We do not offer exchanges, but you may place a new order once your full refund is processed.
Peloton is not responsible for packages lost in transit without proof of tracking. We recommend using a trackable shipping service for all mail in returns.
Once your return is received and inspected, purchases will be credited to your original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product. A shipping fee may apply if you are returning a working product.
Issues caused by improper use or accidents are not covered. Our return policy does not cover ordinary wear or damage caused during use. If your Peloton bike or Bike Peloton Tread is experiencing mechanical issues not related to ordinary wear and tear, please contact our Member Support team for help.
If your order included a referral code, your full refund will reflect any promotional discounts applied at checkout.
After we receive and inspect your return, purchases will be credited back to your original payment method. It may take 5–7 business days for the refund to appear depending on your bank.
If you have questions, want to cancel your order, or need help with your return, please contact our Member Support team. Our support team by clicking the contact link will assist you with all Peloton returns, warranty inquiries, and refund issues.
Email: [email protected]
Phone: 866 679 9129
Contact Page: https://support.onepeloton.com/s/contact-us?language=en_US