Cahoot summarizes Petal & Pup’s return policy for fashion apparel and accessories. Returns are available within 30 days using the online return portal.
Start a ReturnView Full PolicyPetal & Pup offers 30-day returns for U.S. customers. Items must be unworn and in original condition. Start a return online using the returns portal.
| Category | Details |
|---|---|
| Return Window | 30 days from delivery |
| Receipt/Proof of Purchase | No approval needed, use return portal |
| Return Shipping Responsibility | Customer pays return shipping |
| Restocking Fees | Shipping fees are non-refundable |
| Refund Process Time | Refunds to original form of payment |
| Condition of Return | Items must be unworn and unwashed with tags |
| Exchanges | Exchanges supported via return and reorder |
| Exceptions | Final sale and bodysuits not eligible |
| Special Conditions | Original packing slip or return form required |
| Return Instructions | Return portal at petalandpup.returnscenter.com |
| Additional Nuances | 5–10 business days after receipt |
You may return items within 30 days as long as they are in original condition.
No, customers are responsible for return shipping.
Final sale items and bodysuits are not returnable.
Use the return portal to get started.
Petal & Pup accepts returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Bodysuits and final sale items are not eligible for return.
Refunds are processed to the original form of payment within 5–10 business days after your return is received and approved.
We gladly accept returns on eligible Petal & Pup merchandise for store credit within 30 days of delivery. To qualify, returned items must:
Returns are not accepted for pup items mistakenly returned, non Petal products, or items marked as final sale. Any feature marked or clearly worn items may be denied and sent back at the customer’s expense.
To initiate a return, access the official returns portal and follow the step-by-step instructions. You’ll be asked to enter your order number and select your reason for return. Be sure to note any issues or special requests during this step.
Once approved, you’ll receive a return label and return instructions. Please package your item securely, include all tags, and mail it to the designated warehouse address provided.
Petal & Pup is not responsible for lost returns, so be sure to use the shipping method provided or one with tracking. Please do not return non Petal items, as they cannot be recovered.
Approved returns will be issued as store credit only. We do not provide refunds to the original payment method. Your refund amount will reflect the item value minus any discount codes used at checkout and a flat processing cost of $8.95, which is deducted from your total.
Store credit will be emailed to the address on file and can be used toward future shop purchases. Credit does not expire and can be applied with future Afterpay orders (Afterpay icon 1, 2, and 3 accepted).
We do not offer direct exchanges at this time. If you'd like a different size or style, we recommend using your store credit to place a new order once your return is processed.
If you have any issues during your return, please contact our support team and include your order number for faster processing. We’re here to help you look and feel your best — every step of the way.
Email: [email protected]
Contact Us: https://petalandpup.com/pages/contact-us