Cahoot summarizes Rainbow’s return policy to help you understand your options when returning apparel, shoes, or accessories. Rainbow is known for affordable fashion and inclusive sizing.
Start a ReturnView Full PolicyRainbow accepts returns within 30 days for most items. Items must be unworn and returned with original tags. In-store and online return policies may differ.
| Category | Details |
|---|---|
| Return Window | 30 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Customer pays return shipping for online returns |
| Restocking Fees | Original shipping fees are non-refundable |
| Refund Process Time | Refunds processed to original form of payment |
| Condition of Return | Items must be unworn, unwashed, and with original tags |
| Exchanges | Exchanges available in store only |
| Exceptions | Final sale items are not returnable |
| Special Conditions | Include invoice or packing slip |
| Return Instructions | Returns can be done in store or by mail |
| Additional Nuances | Returns after 30 days may be denied |
Yes, eligible items purchased online can be returned to a Rainbow store.
Rainbow accepts returns within 30 days of purchase.
Include your packing slip or invoice with the returned item.
Exchanges must be made in-store and are not available for mail-in returns.
Rainbow allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
At Rainbow Shops, we want every purchase to meet your expectations. If it doesn’t, we offer return options for both online purchases and in store purchases. This return policy covers eligibility, refunds, and important shipping considerations to help you complete a return successfully.
Returns must be submitted within 30 days of the original shipment date and are subject to the conditions outlined below.
We gladly accept returns for most merchandise purchased from our online store, as long as the item:
Certain items, such as undergarments or shoes returned with wear, cannot be returned. Items marked clearance or promotional may also be ineligible for return or exchange.
To begin your return, complete the return form included in your original order and repack the package securely. Use the shipping label provided or your own insured method.
Drop the package off with a valid shipping carrier. Rainbow is not responsible for refused shipments or untrackable returns. Be sure to retain a copy of the return label and tracking number until your returned item is processed.
Returns without a completed form, receipt, or original order information may result in delays or store credit instead of a full refund.
Once your return is received and inspected, we will issue a refund to your original form of payment or offer store credit if applicable. Please allow 7–10 business days for the payment to reflect, depending on your financial institution.
Shipping charges and shipping fees from the original order are non-refundable unless the item was received in error or damaged. Items returned outside of the return window may not qualify for credit.
Rainbow Shops reserves the right to deny returns that do not comply with our return policy.
Items purchased in person must be returned directly to a Rainbow store with your original receipt. Price adjustments and credit are offered in line with the store’s discretion and policies. Items returned without a receipt may only qualify for store credit at the current selling price.
Phone: 844-572-4626 (Mon–Fri, 8am–5pm EST)
Email: [email protected]
Contact Us: https://www.rainbowshops.com/pages/contact-us