ShippinGenius summarizes Rare Beauty’s return policy for cosmetics and accessories. Items can be returned within 30 days of delivery via their return portal.
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★
I ordered it for the first time in...
I ordered it for the first time in mid-December. there is no news about the product. Also the tracking status has also not been updated since.I have c...
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Vivi
★
Customer service is very unhelpful
Customer service is very unhelpful. I've contacted them so many times regarding my refund and I didn't get an email back. I sent my return almost a mo...
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Maria
★
Avoid purchasing from RareBeauty.com at all costs...
I've returned a matte lipstick on 4/20 and was informed the return would arrive at their facility on 5/1 and I would receive an email after the fact n...
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Lexie
★
This is Selena Gomez's makeup line
This is Selena Gomez's makeup line: for someone who is supposed to be positive and uplifting, the customer service is anything but. I don't know what ...
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P.J
★★★
rare beauty is not bad it's just average makeup
For reference i wanted to say that i usually use bare minerals makeup. i usually go for the barely there makeup look. So,i really wanted to love this ...
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Robyn C
Rare Beauty accepts returns within 30 days of delivery. Free returns are available within the U.S. using their online return portal.
| Category | Details |
|---|---|
| Return Window | 30 days from delivery |
| Receipt/Proof of Purchase | Online portal or contact support |
| Return Shipping Responsibility | Free for U.S. orders (excluding APO/FPO) |
| Restocking Fees | Shipping not refunded for international/APO |
| Refund Process Time | Refund to original payment method |
| Condition of Return | Items must be in original condition |
| Exchanges | No direct exchanges offered |
| Exceptions | Items purchased from Sephora not eligible |
| Special Conditions | Order number or invoice required |
| Return Instructions | Start via return portal or contact support |
| Additional Nuances | 5–10 business days after receipt |
Yes, within 30 days of delivery.
Yes, for U.S. customers.
No, return those to Sephora.
Expect 5–10 business days after return is processed.
Rare Beauty accepts returns within 30 days of delivery. Products must be in original condition. Purchases made through Sephora must be returned directly to Sephora.
Refunds are processed within 5–10 business days after the returned item is received.
We gladly accept returns for most Rare Beauty items purchased through our official site. To be eligible for a refund, returned items must:
Products showing excessive use or damage caused by misuse may not qualify for a return. Please contact our team if you're unsure whether your item qualifies.
To initiate a return, locate your original order number and email the Rare Beauty customer care team. Clearly state your reason for return and whether you prefer a refund or exchange.
Once your request is reviewed, you’ll receive instructions for repackaging and returning the item. Please use a secure shipping method and label the outside of the package with your return details.
We recommend keeping your tracking information until your return has been processed. Rare Beauty is not responsible for lost shipments or improperly labeled return packages.
Once we receive and inspect your return, a refund will be issued to your original payment method within 7–10 business days. If you’ve requested an exchange, our team will process your replacement order as soon as inventory is confirmed.
Original shipping costs are not refundable. Exchanges are only available for identical items in a different shade or similar category. If an item is no longer available, we will issue a refund instead.
If you have any questions about your return, whether you’re unsure about eligibility or how to proceed, please contact our team by email. We’ll walk you through the process and make sure your experience with Rare Beauty continues to be a positive one.
Phone: 1-888-892-RARE (7273)
Email: [email protected]