Cahoot summarizes Ruggable’s return policy for washable rugs and home accessories. Most products can be returned within 30 days using their online portal.
Start a ReturnView Full PolicyRuggable offers returns within 30 days of delivery for most items. Use their return portal to start a return and print a prepaid label.
| Category | Details |
|---|---|
| Return Window | 30 days from delivery |
| Receipt/Proof of Purchase | Required via online portal |
| Return Shipping Responsibility | Prepaid return label provided |
| Restocking Fees | Original shipping not refunded |
| Refund Process Time | Refund to original payment method |
| Condition of Return | Items must be clean, unused, and unwashed |
| Exchanges | No exchanges—return and repurchase |
| Exceptions | Final sale items not eligible |
| Special Conditions | Packing slip required if available |
| Return Instructions | Start return at ruggable.com/a/returns |
| Additional Nuances | 7–10 business days after receipt |
You have 30 days from delivery to initiate a return.
Ruggable provides a prepaid return label.
No, items must be unwashed and in original condition.
No, but you can return and reorder.
Ruggable accepts returns within 30 days of delivery for most items. Items must be unused, unwashed, and in original condition. Final sale items are not eligible for return.
Refunds are issued to the original payment method within 7–10 business days after receiving and inspecting the item.
We gladly accept returns for most products purchased through Ruggable.com within 30 days of delivery. To be eligible, returned items must:
Items that are returned with damage, stains, or in a condition deemed unfit for resale may be declined or only partially refunded. Final sale items or those sold at deep discount are not eligible for return.
To start a return, contact our customer care team or use the magnifying glass icon on our website to locate your return request form. Provide your order number, product details, and reason for return.
You’ll receive a return shipping address and instructions. Please ship the item in its original or equivalent packaging to avoid damage in transit.
Clearly mark the return with your name and order ID. Returns shipped without identification may be delayed or lost in processing.
Approved returns will be refunded to your original form of payment. Please allow 7–10 business days from the time your return is received at our facility to see the credit reflected.
If the returned item is received in a condition that is no longer sellable, the refund may be denied. Ruggable is not responsible for packages shipped without tracking or items damaged due to improper packaging.
Shipping costs are not refundable unless the return is due to our error. Returns from international addresses may incur additional handling fees.
Ruggable does not process direct exchanges. If you wish to receive a different size or pattern, we recommend placing a new order after your return is processed.
Email: [email protected]
Contact Us: https://ruggable.com/pages/contact-us