Cahoot summarizes Sanrio’s return policy to help you understand your options when returning gifts, plush toys, or collectibles. Sanrio is known for Hello Kitty and other iconic characters loved globally.
Start a ReturnView Full PolicySanrio accepts returns within 30 days for most items. Personalized, opened, or final sale products are non-returnable. Contact support for assistance.
| Category | Details |
|---|---|
| Return Window | 30 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Customer pays return shipping |
| Restocking Fees | Shipping charges are non-refundable |
| Refund Process Time | Refunds processed after inspection |
| Condition of Return | Items must be unopened and in original packaging |
| Exchanges | Exchanges not offered; return and repurchase |
| Exceptions | Final sale and personalized items are non-returnable |
| Special Conditions | Include packing slip or invoice |
| Return Instructions | Email support to start the return process |
| Additional Nuances | Items not meeting return conditions will be refused |
Returns are accepted within 30 days of purchase.
Opened, final sale, and personalized items are not eligible.
Contact [email protected] with your order details.
No, original shipping fees are non-refundable.
Sanrio allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
At Sanrio, we want every customer to feel delighted with their purchase — whether you're shopping for your favorite characters, Hello Kitty plush, or collectible Sanrio characters merchandise. If you need to return something, this guide explains what we accept, how to submit a return, and when to expect a resolution.
Returns are only accepted for items purchased directly from the Sanrio.com website. We cannot process returns for items purchased from third-party providers or retail locations.
We gladly accept returns within 30 days of delivery for most items purchased directly from Sanrio.com. To be eligible:
Items that are damaged due to mishandling, wear, or unauthorized modification may not be accepted. Please retain all photos and packaging in case our support team requests evidence.
To start a return, please contact Sanrio support through our Support Page. Provide your order number, a brief description of the issue, and any photos if the item is defective or incorrect.
Once your request is received, our team will inform you whether the item can be returned. We may also provide instructions to ship your return to the appropriate address, depending on the product’s origin or supply point.
Customers are responsible for the cost of return shipping unless the item arrived defective or incorrect. Be sure to send the item via a trackable shipping provider and retain your tracking number. If the package is lost or delayed in transit, Sanrio is not liable for lost returns that do not arrive.
Returns should be sent to the address provided in your return approval email. Packages sent without approval may be rejected or returned at your expense.
Once your item is received and inspected, we’ll issue a refund to your original payment method, unless otherwise specified. Refunds are generally processed within 7–10 business days.
If your return is related to unauthorized purchases, trademark issues, or infringes on our policies, Sanrio reserves the right to cancel the refund or take further action as appropriate under international intellectual property license and trademark laws.
Please note that digital media, video content, and licensed games may also be prohibited from return once accessed or downloaded.
Can I return Hello Kitty items?
Yes — if they were purchased directly from Sanrio.com and are unused and returnable under our guidelines.
Can I exchange a product?
At this time, we do not offer direct exchanges. We recommend submitting a return and placing a new order for the replacement item.
Do you accept international returns?
Sanrio only accepts returns from certain countries, including the U.S., Netherlands, Sweden, and Belgium. Please check your order confirmation for return eligibility.
What if my item was defective?
Please contact us immediately. Include your order number and photos so we can review and assist with a solution or replacement.
Still have questions about your return or need to cancel an order? Visit our Contact Page to reach the Sanrio support team. We’ll be happy to assist you with any questions about returns, shipping, or refund details.
Email: [email protected]
Contact Us: https://www.sanrio.com/pages/returns