Cahoot summarizes Shoe Palace’s return policy to help you understand your options when returning shoes or apparel. Known for sneakers and streetwear, Shoe Palace accepts online returns by mail within 30 days.
Start a ReturnView Full PolicyShoe Palace offers 30-day returns for unworn items purchased online. Start your return from the returns page and ship back with tracking.
| Category | Details |
|---|---|
| Return Window | 30 days from purchase |
| Receipt/Proof of Purchase | Recommended, include packing slip |
| Return Shipping Responsibility | Customer is responsible for return shipping |
| Restocking Fees | Original shipping fees are not refunded |
| Refund Process Time | Refunds to original payment method |
| Condition of Return | Items must be in original condition and packaging |
| Exchanges | Exchanges not processed online, return and repurchase |
| Exceptions | All sale and clearance items are final sale |
| Special Conditions | Include order number or packing slip in package |
| Return Instructions | Returns processed via online portal |
| Additional Nuances | 7–10 business days after item is received |
Shoe Palace accepts returns within 30 days of purchase.
No, you must return and place a new order.
Visit the online Returns Page.
Shipping charges are not refunded.
Shoe Palace accepts returns within 30 days of purchase. Items must be unworn, unwashed, and include all original tags and packaging. Online orders can be returned via mail only.
Once the return is received and inspected, a refund will be issued to the original form of payment. Shipping fees are not refundable.
Shoe Palace accepts returns and exchanges for most items purchased from our website, provided the item meets the following conditions:
All returns must be reviewed and approved by our customer service team. Items missing documentation or outside of policy may be refused.
To begin a return, log into your Shoe Palace account, locate the order under your purchase history, and submit a return or exchange request. After your request is reviewed, you may receive a prepaid return label with instructions on how to drop off your package.
Please package your return carefully. Use a sturdy box and include all files and components that came with your order. Clearly mark the reference number on the outside of the box for easy processing.
Once your return is received and inspected, we will review the item and issue a refund to your original payment method or provide store credit depending on the situation. Refunds are typically issued within 7–10 business days of the return being processed.
If the returned item is deemed not to qualify, it may be shipped back to the customer at their expense. Shoe Palace reserves the right to refuse items that show signs of wear or abuse.
Shoe Palace does not guarantee inventory availability for all exchanges. If your requested item is no longer in stock, we may issue store credit in its place. You may then use that credit to purchase a different product from our store.
All exchanges are subject to review, and requests must be communicated clearly during the initial return process.
Shoe Palace Corporation reserves the right to accept, refuse, or block returns based on prior review history, complaint patterns, or violations of our return terms. We do not process returns for orders placed through unauthorized third-party channels or locations outside the U.S.
Please contact our service page during standard business hours for further support. Return requests must be signed in and logged under the correct account to ensure proper access to your return file.
Email: [email protected]
Contact Us: https://www.shoepalace.com/pages/contact-us