Shoe Palace Returns Policy

★
Defective item
Defective item, had the return label 30 days after asking, too late to return the item...... Defective item, had the return label 30 days after asking, too late to return the item... Read more

Aurélie Camier

★
Shoe palace is the worst footwear...
Shoe palace is the worst footwear department. They will charge for shipping, return and take forever to refund. Will have to call over and over to ask... Shoe palace is the worst footwear department. They will charge for shipping, return and take forever to refund. Will have to call over and over to ask for refund even after the received items . Call center workers are lazy and do not answer calls. Read more

Precious Phi

★
Placed an order for nikes..but I...
Placed an order for nikes..but I ordered the wrong size..I couldn't cancel the order even though I only placed it an hour earlier..fine..I received th... Placed an order for nikes..but I ordered the wrong size..I couldn't cancel the order even though I only placed it an hour earlier..fine..I received the package and automatically returned it with everything they have asked for..2 weeks later and I have received no word about my return and have yet to be refunded..I have emailed them several times with no response.. customer service is horrible and rude last time I called..I would avoid buying shoes from this company..I suspect it's a scam Read more

Shaun Harm

★
Bad experience
Bad experience. I ordered several shirts and a jacket. They ended up sending me the wrong jacket so I sent them a message thru their website, but I go... Bad experience. I ordered several shirts and a jacket. They ended up sending me the wrong jacket so I sent them a message thru their website, but I got no response. 4 days later I emailed them with all the information, informing them I just wanted an exchange for the correct item. A week later they emailed me back with the return and shipping label telling me I'll be losing the shipping fee, along with paying for shipping and processing fee for the return (not even an exchange). So I emailed them back asking why I am I being charged all these fees for their mistake. It's almost a month since I emailed them back and still haven't gotten a response and now it's way past the return date. I liked the shirts but a mistake like this is bad business practice. Sending a customer the wrong item just to charge them for restock and shipping fee for the workers mistake and then ghosting them until the 30 day return date is over. CRAZY! Read more

Jun

★
Company is making a profit on the actual sale and RETURNS!!
I had a terrible experience with company's return policy, and I would highly advise against from purchasing from them. Their online return process is ... I had a terrible experience with company's return policy, and I would highly advise against from purchasing from them. Their online return process is a complete rip-off and feels like a scam. Not only do they not provide a return label, but they also charge a ridiculous $15.00 restocking fee. To make matters worse, customers are responsible for their return shipping fees which can be astronomical. I ordered a pair of shoes for $155.00 and had to return them, I had to pay $61.26 in shipping cost. This is an absurd amount considering I'm already paying for the product I no longer want. The company is making a profit on both the purchase and returns. Read more

M.B.

★★★★
Fast response
After receiving a used item i called and talk with Mr Henry he said i should return the item and i would get a full refund which i did received 3 days... After receiving a used item i called and talk with Mr Henry he said i should return the item and i would get a full refund which i did received 3 days after returning the item thank you Mr Henry Read more

annmarie ellis

★
Buyer beware, horrible customer service! Never received package!
Never received my item Jordan's 14, purchased them December 13th, my package last scan was December 17th in the same state I live in which is Ga. I co... Never received my item Jordan's 14, purchased them December 13th, my package last scan was December 17th in the same state I live in which is Ga. I contacted FedEx who in return told me since shoe palace used smart post they have to file a claim, the problem is getting in contact with shoe palace, the better business bureau need to ban this company, heck just read the reviews, this company doesn't have any customer support whatsoever, buyer beware, run as fast as you can. Thank goodness I used Afterpay and I was able to get them involved since I can't reach shoe palace! My emails have went unanswered and phone calls is just waiting for hours with no answer! Read more

shakema brinson

★
Shoe not new
I just received my order the cq 5 shoe is not new 1 is twisted 2 different colors returned is so hard i am really disappointed cause I bought this sho... I just received my order the cq 5 shoe is not new 1 is twisted 2 different colors returned is so hard i am really disappointed cause I bought this shoe to wear on a trip how can they never see this shoe is not new this definitely was a return that was washed and put in a dryer material is very stiff and discolored I will never be buying from them again this was my first order and also the last Read more

annmarie ellis

★
I don't write many reviews on here BUT...
I don't write many reviews on here BUT Shoe Palace is a horrible experience in customer service and they completely lack honesty!!!! They don't honor ... I don't write many reviews on here BUT Shoe Palace is a horrible experience in customer service and they completely lack honesty!!!! They don't honor their own policies demonstrating ZERO integrity and trustworthiness. I purchased a pair of Jordan's exactly one week ago at the University of Texas Guadalupe location. Clearly the receipt says I can return shoes within 14 days for a refund....In reality when I returned the Jordan's to the store, again 7 days later, I was told by the employee that they would not issue a refund and they wouldn't even allow me to simply exchange them for a more comfortable shoe. So I would DEFINITELY not recommend that anyone ever do business with Shoe Palace, at least not the University of Texas location in Austin, TX. Read more

Steven Krohn

★
Buyer beware of ordering online
Buyer beware of ordering online. I ordered Nike Slippers that were too small. Box arrived beat up, but shoes were in good shape, just too tight and sm... Buyer beware of ordering online. I ordered Nike Slippers that were too small. Box arrived beat up, but shoes were in good shape, just too tight and small. You have to pay for return shipping + they charge you a "re-stocking fee". I then went to the Baybrook Mall store to return the shoes and they "don't refund your money or even give you store credit". They only provide "exchanges for online orders". The teenage-looking girl said proudly "that's the store policy" and smirked at me for unclear reasons. I'd been at work 12 hours and just wanted to return the shoes for a refund. I grumpily found a pair of slides and the clerk only hands me one shoe, not the box. Why couldn't I try on both shoes! I got the slides, paid the difference and left, never to shop at Shoe Palace again. I'll take my business and my cash somewhere else, Read more

Annie

★
Shoebox was sent in a plastic shipping...
Shoebox was sent in a plastic shipping bag with predictable results of the box being totally destroyed. Shoes were intact but they could not be given ... Shoebox was sent in a plastic shipping bag with predictable results of the box being totally destroyed. Shoes were intact but they could not be given as a gift with the box in that condition. As a result of their improper shipping I was charged a restock fee AND I had to pay return shipping on my own. I ended up losing $20 on their bad business practice. Read more

Greg

★
The worst online company I've ever done business with.
I ordered a pair of shoes that I needed to exchange for another size because they were too big. Not only did I have to pay for return shipping, but th... I ordered a pair of shoes that I needed to exchange for another size because they were too big. Not only did I have to pay for return shipping, but they would not replace my shoes with the correct size even though they had them in stock. This is what a customer service rep wrote me when I asked why they wouldn't exchange them for me, "The item was no longer available at our main warehouse where we complete returns. The item is available on the website since we have warehouses in different states." No explanation was given as to why they wouldn't send me a pair from another warehouse. No action was taken by Shoe Palace to correct the situation. They refunded me the purchase price, minus the original shipping, so I am out of almost $40 and have no shoes. I would HIGHLY recommend not doing business with this company. Read more

Rhian Nevergold

★
I returned a pair of shoes I ordered...
I returned a pair of shoes I ordered online. It has been over a month and Shoe palace will not respond to any correspondence acknowledging the return ... I returned a pair of shoes I ordered online. It has been over a month and Shoe palace will not respond to any correspondence acknowledging the return let alone the email. I sent them the tracking info saying it the order was returned and SIGNED for but they still wont answer. Do not shop from Shoe Palace Read more

Nicholas Adams

★
Do no order online
Do no order online. Only shop in store. I was sent the wrong shoe. Tried contacting too many times via phone and email to no avail. They do not commun... Do no order online. Only shop in store. I was sent the wrong shoe. Tried contacting too many times via phone and email to no avail. They do not communicate well at all! It's been almost three weeks no word on my return order. Only thing I know is they have received my package. You will only get a piece of your money if you choose return and not exchange. Read more

Shakendria Walker

★
The shoe Palace in colma California...
The shoe Palace in colma California deserves no stars. The manager the young lady with the ponytail she needs to be fired because she is so unprofessi... The shoe Palace in colma California deserves no stars. The manager the young lady with the ponytail she needs to be fired because she is so unprofessional. She literally ran past me did not ask me did I need any help, but I observed her asking other customers did they need help and were greeted. Upon me checking out literally when she's putting the shoes in the bag, she slid them across the counter and walked away to continue her inappropriate conversation with her co- worker. The only reason why I'm keeping these shoes is because I have an event to go to tomorrow. Otherwise I would return them right now.I know this will not be addressed. I never have a pleasant experience at this location but I had to share my experience.High school behavior is the best way to describe that store Read more

Tammy

★
Zero customer service
Zero customer service. And I mean zero. Unable to make online returns at the store. Required to FILL OUT AND PRINT a return form, pay for the shipping... Zero customer service. And I mean zero. Unable to make online returns at the store. Required to FILL OUT AND PRINT a return form, pay for the shipping and a restocking fee. Never again. Read more

Melanie

★
DO NOT BUY SHOES FROM THIS STORE!!
DO NOT BUY SHOES FROM THIS STORE!!! THEY ALWAYS CHARGE SHIPPING AND CHARGE A RESTOCKING FEE IF YOU NEED TO A RETURN!!! THE STORES ALSO DON'T TAKE ONLI... DO NOT BUY SHOES FROM THIS STORE!!! THEY ALWAYS CHARGE SHIPPING AND CHARGE A RESTOCKING FEE IF YOU NEED TO A RETURN!!! THE STORES ALSO DON'T TAKE ONLINE RETURNS!!!! THEY ALSO CAN'T ORDER ITEMS FOR YOU AS THEIR SYSTEMS ARE DIFFERENT! THEY ALSO DON'T PRICE MATCH ITEMS WITHIN THEIR OWN CAPICITY IN REGARDS TO AN ITEM BEING LESS IN PRICE IN STORE VS ONLINE!!!!! I WILL NEVER BUY SHOES FROM THIS STORE AGAIN!!! Read more

IDA ALVAREZ

★
Watch out on fees
Watch out on fees - 1. $15 order cancellation fee even if you cancel right after ordering. 2. You cannot return in their physical store. 3. For return... Watch out on fees - 1. $15 order cancellation fee even if you cancel right after ordering. 2. You cannot return in their physical store. 3. For returns $15 processing fee, shipping fee is non-refundable and you have to pay the return shipping as well on your own. Read more

Krish

★
IF I COULD I WOULD GIVE NEGATIVE 10...
IF I COULD I WOULD GIVE NEGATIVE 10 START THE SERVICE IS THE WORST I ASKED FOR GOOD RUNING SHOES AND THE ONSE THEY RECOMENDED WERE DEFINITLY NOT. THE ... IF I COULD I WOULD GIVE NEGATIVE 10 START THE SERVICE IS THE WORST I ASKED FOR GOOD RUNING SHOES AND THE ONSE THEY RECOMENDED WERE DEFINITLY NOT. THE MANAGER AT THE BAKERSFIELD CA LOCATION WAS NOT HELPFULL AT ALL SHE SAID I WAS WRONG AND THAT THE SHOE I BOUGHT WAS A WALKING AND RUNNING SHOE FIRST OF ALL I ASKED FOR A MARATHON RUNNING SHOE AND NOW SHE IS STAING ITS A WALKING SHOE AND ALL HER WORKERS HAVE THE SHOES AND THEY ARE VERY CONFERTABE FOR WALKING BUT I DO NOT NEED WALKING SHOES, AND THEY WILL NOT ALLOW ME TO RETURN THEM. I LET HER KNOW IT IS NOT A MARATHON RUNING SHOE AND THE WORKERS SHOULD NOT BE RECOMENDING A SHOE AND ASSURING ME IT WOULD BE GOOD FOR LONG DISTANCE RUNING I AM VERY DISAPPOINTED. DEFINITLY NEVER GETTING SHOES FROM HERE AGAIN. I WILL MAKE SURE NONE OF MY FRENDS OR FAMILY BUY SHOES HERE EITHER. I SPENT A LOT OF MONEY ON A SHOE THAT IS NOT AT ALL A GOOD RUNING SHOE BECUASE I TRUSTED THE WORKER. I SAVED UP FOR SOME GOOD RUNING SHOES AND NOW I AM STUCK WITH A SHOE THAT I BOUGHT FOR RUNING AND CANOT EVEN BE USED FOR RUNING. DO NOT WAIST YOUR MONEY AT THIS STORE. GO TO FOOTLOCKER, DICKIES ANY OTHER STORE THAT IS NOT SHOE PALACE TRUST ME I AM SPEAKING FROM EXPERIENCE. DO NOT WAIST YOUR TIME OR MONEY WITH A BUSNESS THAT DOES NOT APPRECIATE THERE PAYING CUSTOMERS. Read more

SANDRA C

★
shoe palace is douche water
i bought a nike hoodie that turned out to be fake as f***. it was supposed to be for my boyfriend for his birthday but i can't even do him like that. ... i bought a nike hoodie that turned out to be fake as f***. it was supposed to be for my boyfriend for his birthday but i can't even do him like that. now i gotta return it, not to mention they take a $15 “shipping fee” for sending anything back. moral of the story f*** this site their s**t is s**t and they only want your $15 Read more

Samarino

★
This company is horrible
This company is horrible. I was sold two left shoes and they were sent out of town.After contacting customer service about this issue I was referred t... This company is horrible. I was sold two left shoes and they were sent out of town.After contacting customer service about this issue I was referred to a manager that promised to send me shipping labels I've asked the manager several times for the return labels. All I received was false promises and finally no response. I will never purchase a pair of shoes from this company again and I would recommend that you purchase for the first time from this company. After eight weeks of begging for my return labels today I am finally throwing the shoes away and wasting my money on a brand new pair of Nike. Read more

mike jones

★
Terrible in store Mgmt presence
Terrible in store Mgmt presence. I bought a pair of New Balance shoes 3 weeks ago at the Galleria Mall store which I wore one time. I have bought New ... Terrible in store Mgmt presence. I bought a pair of New Balance shoes 3 weeks ago at the Galleria Mall store which I wore one time. I have bought New Balance shoes for the last 20 years, never had a problem. This pair didn't fit quite right so I decided I would return them. My wife and I had previously looked at other options when we were there so all I wanted was my money back, a simple return. I was greeted by “not feelin em Boss?” I replied I wore them once and they were uncomfortable. I'm 66 years old and I've probably returned 3 pairs of shoes in my life. This obnoxious store person, name withheld, told me that these shoes were obviously worn to which I replied, “yes, one time”. “We can't return these Boss, you've obviously been wearing these”. This punk basically called me a liar and when I said that to him, he said the best he could do was in store credit to which I replied that they have lost my business. I would rather eat the $80 and donate the shoes than deal with these type of accusations. I really like New Balance shoes, don't get me wrong but they should definitely pull the line from the Shoepalace. Read more

Mike Meier

★
RETURN POLICY IS TRASH
I tried to make a return on Nike court vision mids because I arrogantly thought they were Air Force ones because they look so similar, they refused to... I tried to make a return on Nike court vision mids because I arrogantly thought they were Air Force ones because they look so similar, they refused to take them back because their was dirt on the bottom. The shoes were dirty out of packaging and because of that they did not allow me to return the shoes Read more

Bad Return Policy

★
Horrible policy of no in store return...
Horrible policy of no in store return if you are not satisfied!!!! It is nonsense to not help the customer be happy with purchase. My shoes were the w... Horrible policy of no in store return if you are not satisfied!!!! It is nonsense to not help the customer be happy with purchase. My shoes were the wrong size. Instead of them helping they told me it was up to me to figure out how I ship them back. They lost a customer . I will NEVER buy from them again.Be weary. H..O..R..R..I..B..L..E experience. Read more

Lorena Lozano

★
YOUR BOX WILL BE DAMAGED
I ordered 3 different pairs of shoes from Shoe Palace and all the shoe boxes came in plastic bags. You know what that means, all of them were complete... I ordered 3 different pairs of shoes from Shoe Palace and all the shoe boxes came in plastic bags. You know what that means, all of them were completely destroyed. If you care about the condition of your shoe box and you are ordering a Jordan or any sought after shoe, DO NOT ORDER FROM SHOE PALACE. They will not send you a new box, you either deal with their carelessness, or return it. Either way you won't be satisfied. Absolutely idiotic to ship something in a plastic bag. Read more

Brock

★
Money Snatchers
Ordered some shoes online and they sent me the wrong color, size, and gender type shoes. It took me over 10 calls until someone picked up. The person ... Ordered some shoes online and they sent me the wrong color, size, and gender type shoes. It took me over 10 calls until someone picked up. The person kept encouraging me to fill out a return and exchange form thinking I was trying to do a gift exchange after I had explained many times that I wanted a return shipping label so I could send the shoes back and receive the correct size and color. Finally they got the memo after repeatedly explaining the situation. I finally received a return label but it took so long for the package to ship back to the facility. After getting a notice from UPS that it was returned, I tried calling customer service many times in a row for over two days and still no one answer the phone. Literally so fed up with them! I only wanted to get the correct shoes sent to me and its been over two to three weeks. It shouldn't have taken this long at all and now I've wasted my hard earn money because apparently this shoe business loves to steal from their customers. Read more

Nancy Nguyen

★
NO REFUND IF WORN! WORST RETURN POLICY EVER!!
I bought a pair of shoes at the Brea Mall location and wore it once. After wearing them for 2 hours, I was not satisfied and went to the Block locatio... I bought a pair of shoes at the Brea Mall location and wore it once. After wearing them for 2 hours, I was not satisfied and went to the Block location to return them. The employee inspected the shoes carefully and saw very MINIMAL scuff/dirt on the toe box area and said that he won't give me a refund since it's been worn. This is THE WORST return policy ever. How the hell am I supposed to know how the shoe truly feels on my feet without wearing/testing them out?! This place will not get my business ever again and I will definitely tell my friends and family about their ridiculous "return policy." What a joke of a policy. Read more

Tommy Vu

★★
Shipping practices are terrible
They ship the product in the cheap shipping bag so the shoe box gets destroyed. Yet it's funny that their return policy states the product must be ret... They ship the product in the cheap shipping bag so the shoe box gets destroyed. Yet it's funny that their return policy states the product must be returned in original packaging and undamaged box. When I got the damaged box, I stated that I needed to return it and the box got damaged during shipment to me(I took pics the day I got it). They said they're not responsible for damages caused during shipping. Then ship it in a box the first time and charge a couple bucks for shipping or put a checkbox if a box is preferred at a charge. OR state it that it'll be shipped in cheap bags. I've seen restock alerts for shoes I really want and then see the Shoe Palace name and passed. I would consider SP as an absolute last resort if at all going forward. Read more

Nathan Daniels

★
CUSTOMER SERVICE DISAPPOINTMENT
On Veteran's day (11/11/2018) we bought a pair of Kyrie basketball shoes for our daughter ($99,99) at the store at the Block of Orange (#162, Tran 246... On Veteran's day (11/11/2018) we bought a pair of Kyrie basketball shoes for our daughter ($99,99) at the store at the Block of Orange (#162, Tran 246063). We had been to many stores searching for the specific model she wanted. (GS Kyrie 4 Black/Green "Holloween" edition). She wore them at practice, Tuesday (11/13/2018) and she said their grip was TERRIBLE - she was slipping and sliding all over the place. She took them off in less than 1 quarter and played the rest of the game in her old, no-name BB shoes she bought at Big 5 last fall for $25. When I went to return them today, initially I was told they could not refund the purchase price because they had been worn. I asked how would you know the shoes grip was terrible unless your wore then on a BB court. They refered to "Company Policy" and the return policy printed on the receipt. "Refunds within 14 days of purchase with receipt. Exchange of Store Credit within 30 days of purchase. All product must be in New Condition with original Box, Tags" They defined "new condition as "never worn". So I guess there really isn't a return policy for shoes which have been worn. I persisted, insisting on a full refund because the shoes did not perform, Long story short, I received a full refund, but with a lot of effort on my part. It's extremely unlikely we will ever buy shoes from Shoe Palace again. Read more

George 714-325-1373

★
The worst company ever!!
The worst company ever!!! I ordered 2 days ago and no confirmation. No return emails calls or anything. I can't even login to my account. The money wa... The worst company ever!!! I ordered 2 days ago and no confirmation. No return emails calls or anything. I can't even login to my account. The money was taken from my account immediately. It also said I was a bot after I made my purchase. I will be calling my bank to stop payment. I wish I would've seen this before I bought from them. Customer service number doesn't work either. Everyone's telling the truth. Update on 8/20/18 a CSR emailed me back and told me I could cancel the order so I did. 8/21/18 I was charged again for the shoes. My bank is giving them 2 days to comply before giving my money back. Read more

Johnny M

★
THIS COMPANY DO NOT ANSWER THEIR CUSTOMER SERVICE NUMBER!!!!
I am very upset about my order this was bad customer service I order shoes on the 5th of July ..... for one it didn't get sent out until the 25th of J... I am very upset about my order this was bad customer service I order shoes on the 5th of July ..... for one it didn't get sent out until the 25th of July and I am just now receiving them on the 3rd of August. Then when I get my order I don't get a receipt or a return slip!!!. Also when I get my shoes they have green stuff on them and the box is raggedy and box it came it was nasty as well. I would like a REFUND !!! AND I REALLY WANTED THESE SHOES SO I WOULD LIKE ANOTHER PAIR !! Read more

Nakia smith

★
Trust me they are the worst
Trust me they are the worst! I literally called them for 3 days in reference to a return because the shoes were yellowed and creased up. They have the... Trust me they are the worst! I literally called them for 3 days in reference to a return because the shoes were yellowed and creased up. They have the worst customer service ever. Take your money else were! Read more

txboy law

★
Lack of communication
Worse company to give ANY of your hardworking money. I placed a online order for you a single pair of shoes. It stated it would take 4-6 days. 2 weeks... Worse company to give ANY of your hardworking money. I placed a online order for you a single pair of shoes. It stated it would take 4-6 days. 2 weeks passed without any communication from them. I started to contact customer service but as several others have mentioned it's a joke! It's basically a personal vim if you ask me. They NEVER answer the number Never return messages. Simply put they need help in this department. I finally reach someone after call after call for a week straight. He tells me my item was back stocked and it will take another 7 days before it ships. I will never do business with this company and I'm a spender when it comes to sneakers! I would give them a negative 5 stars if it was possible! The worse part is I emailed stating my package says delivered but I still have NOT received my shoes! Next step reporting it to my credit card. Read more

Starrlight Murray

★
Park Meadows
Park Meadows, Denver, CO WONDER NO MORE WHY BRICK AND MORTAR STORES ARE CLOSING? On Memorial Day weekend we went shopping at Parks Meadows and we stum... Park Meadows, Denver, CO WONDER NO MORE WHY BRICK AND MORTAR STORES ARE CLOSING? On Memorial Day weekend we went shopping at Parks Meadows and we stumble on very shiny store called the Shoe Palace. We had never been there before to shop. WE WILL NOT BE GOING BACK. After a quick look, we decided to purchase a Champion t-shirt brand shirt. The size of Medium was not available. However, the staff was able to retrieve one from the display. When we were ready to check out we noticed that although there was nobody purchasing anything at that time, the store cashiers were acting confused and were not engaged. I only wanted to make my purchase and leave. This is where my frustration begins. The cashier told me he had made a mistake, that instead of charging my card he had charged the merchandise into cash or return. Or at least that is what he said. I was not sure what that meant. So, as the cashier guy starts to play with the computer to fix the transaction. Some other associate walked up and said, "Please wait until he makes the corrections". 10 min passed by and still the cashier was struggling to make the corrections. The cashier appeared to be struggling with the register, like they had never sold an item before. It appeared that the staff lacked basic knowledge on how to use the cash register. I had already checked my bank statement (electronically) and saw that the transaction had been made and a record of the transaction was there in the bank records. Money for the purchase had been debited from my account and credited to the Merchant. I wondered why the staff was talking about cash and what this have to do with my transaction? Once we had been at this for about approximately 15 min a manager came and took over. During this period of time several customers have check out and I am still waiting. All of a sudden the manger leaves the store running with a bag. While we were waiting for the cashier to fix our transaction, he also was checking out other customers. One bought a hat for 10$ and instead of leaving with his purchase, he ended up taking our bag with the 32$ shirt. So the manager is running all over the mall (this is a big mall and crowded) to find the other customer. As we waited I observed that there appeared to be plenty of other staff employed in this store waiting around shooting hoops and not many customers to help. Perhaps one of the associates could have left the store to find the man who had taken our purchase and the manager could have continued to help us? We continued to wait. At the 40 min mark, we were still dealing with the transaction and did not have our merchandise. So I finally asked if they refund my money. This had been the last Shirt in medium and we did not want to wait for the manager to find the customer who had wrongly taken the shirt. At this point we only wanted our money back and to leave. The same cashier that we started our transaction with stated "you have to wait for the manager to come back." He could not help us. We did not feel free to leave the store as we might be accused of wrong doing or not get our money back. I explained to him "We are getting very inpatient and hungry." So he finally started the process to refund my money. Then another associate stated "we actually have a new t-shirt in the same size." So he puts in the bag again. We should have been done. However, we asked for the receipt. The store clerk had trouble finding the receipt as the counter is full of receipts. He did finally find the receipt. I finally was able to complete my transaction after 50 min of trying to purchase one t-shirt and dealing with staff that appeared to be incompetent, poorly trained or indifferent. So you wonder why stores are closing. You only need to experience what I experienced to understand. I wish I could continue supporting brick and mortar stores more often. I prefer to have hands on shopping experience (especially with clothing) However, I will now shop on AMAZON where the same t-shirt sells for $26 and no hassle. I just a click and I am done. Read more

Emiliya Crutchfield

★
The company sent me the wrong size...
The company sent me the wrong size shoes and argued with me to send me the return label to get the right shoes. I called their phone number at least t... The company sent me the wrong size shoes and argued with me to send me the return label to get the right shoes. I called their phone number at least ten times and they never answered. After I finally got the return label, I sent the shoes back and in order to get the right shoes sent to me, I had to file a complaint with the BBB. They held my shoes hostage until i took the review down, which i later found out is illegal. If the shoes I ordered hadn't been ones only found at shoe palace, I would have bought them anywhere but here. Read more

Leanna Julian

★
Never Order from shoe palace.com they...
Never Order from shoe palace.com they suck purchase my husband some shoes for $230 had to return them because they didn't have his size. Wanted to ord... Never Order from shoe palace.com they suck purchase my husband some shoes for $230 had to return them because they didn't have his size. Wanted to order The same shoe in a different color they charge me a return fee + $20 more dollars for the other shoe plus they wanted to charge me a shipping fee for A purchase that was over $250. shoe palace.com is we ridiculous if you wanna shoe from that particular place go into the store online sucks and you can't return any item that you purchase online to that particular store which is the same company which makes no sense their policies suck and everyone should know it!!! Read more

Tamika Seals

★
This company has incompetent employees
This company has incompetent employees. I order online and I ask for a size five. I received a box that say size five, but the shoes was three and hal... This company has incompetent employees. I order online and I ask for a size five. I received a box that say size five, but the shoes was three and half. Return the shoes and I'm unable to get them because they ran out. Read more

dadou joseph

★
They sent me damaged pair of retro ...
They sent me damaged pair of retro Jordan's. The shoe box was also damaged, it looks like it was repeatedly stabbed and for the price I paid none of t... They sent me damaged pair of retro Jordan's. The shoe box was also damaged, it looks like it was repeatedly stabbed and for the price I paid none of that should have been damaged AT ALL. So upset, and trying to return them was a ridiculous hassle. I ended up having to keep these damaged shoes because they were trying to make any excuse to take MORE money out of my pocket for trying to return something I bought from them that was DAMAGED, that is very unnacceptable. I shouldn't have to go through a huge hassle for returning a damaged item. I sent pictures of the unused shoe and everything that was damaged and apparently that's not enough. I love the shoe and just wanted some that WEREN'T damaged but the process cost more money to send the shoes back (they said they'd credit back, but no way I'm trusting them with another charge) AND it was going to take way too long. I collect Jordan's and I expect to get good quality because that's what I'm paying for. I will NEVER buy ANYTHING from them ever again! And their customer service was terrible, they were VERY uncairing. Good luck getting another dollar out of me or any of my friends and family who also collect! Read more

Vicky

★
Horrible customer service
Willowbrook mall in Houston Texas. I bought a pair of Tennis shoes..looked good..felt horrible!! I brought them back to the store within the14days and... Willowbrook mall in Houston Texas. I bought a pair of Tennis shoes..looked good..felt horrible!! I brought them back to the store within the14days and explained that the right shoe had something that was stabbing me. I wore them for maybe 4 hours and decided they hurt too much. I brought them back and was told that because i wore them they were not eligible for return. How am i supposed to know if I'm satisfied with a product of i can't use it first???? The manager was rude and the assistant manager told me " i have the same shoes on and they're fine". I will NEVER give my business to this place again. Now I'm stuck with a $120 pair of shoes that i can't wear. Shameful!! Read more

April Roth

★
Horrible Customer Service
I visited the Shoe Palace in Coranado Mall, Albuquerque NM. (5-06-16) And it has got to be the worst experience of bad customer service I have yet to ... I visited the Shoe Palace in Coranado Mall, Albuquerque NM. (5-06-16) And it has got to be the worst experience of bad customer service I have yet to come across. I bought a pair of Kid Adidas for my daughter. The tag inside the shoe read $49.99 the tag on the outside of the box also stated $49.99. The clerk who rang me up who also happened to be the store manager charged me the incorrect price (54.99). I didn't know till I was outside the store, as soon as I did I turned around and went back into the store to let the same clerk/manager know of the error. And that's where everything went south. The clerk/manager proceeded to tell me that there was nothing she could do about it and that the "system" wouldn't let her correct the price, and that she would do "me the favor" of refunding my money. I then proceeded to tell her I wanted the shoes I didn't want a refund and that if her store was displaying a shoe for a particular price then the store had to honor that price. As it being it was the stores' mistake. The clerk/manager proceeded to argue with me for a good couple of minutes about how she wasn't going to honor the price displayed in a nasty condescending tone like I was the idiot. So I told her I wanted to talk to somebody at the Corporate office. She gets on the phone and "supposedly" calls Corporate office (if I had to put money on it I would say she didn't) She went called from the back room was gone less than a minute and miraculously upon her return she entered in something into her computer and she was able to override sale and honor the $49.99 sale. Needless to say I will NEVER shop there again! It was the stores mistake on pricing, personal in that store including store manager has a thing or to learn about customer service. Read more

michelle

★
unsatisfied
I went to shoe palace at Arrowhead Mall and bought a brand new pair of Nike Stefan janoski tennis shoes. I wore them the next day to work on an 8 hour... I went to shoe palace at Arrowhead Mall and bought a brand new pair of Nike Stefan janoski tennis shoes. I wore them the next day to work on an 8 hour shift and realized the right shoe had a manufacturer defect it was digging into my foot. I brought the shoes back to shoe palace at Arrowhead mall and they refused to return them since I wore them. For the amount of money I spend on shoes in this place I will not be a returned customer. And I understand their policy is 14 days return and shoes have to be like new well these shoes are like new and you have to wear them to know if there is a problem with them so I don't understand why you will not return shoes that have a defect. If your shoes that you sell are going to have a defect then I do not recommend anybody shopping here in spending close to $100 on a pair of shoes. Read more

Nathan Peet

★
ShoePalace The Most Horrible Online Purchase
I ordered the Nike Air Python Premium - White/Metallic Silver sneakers for my husband's birthday. Not only did the sneakers come late, but they were t... I ordered the Nike Air Python Premium - White/Metallic Silver sneakers for my husband's birthday. Not only did the sneakers come late, but they were the wrong ones. Imagine my husband's surprise when he opened the box to discover a beige color python with black and brown detailed snake skin Nikes. I called customer service and was polite despite the situation because they said they would send me another pair, he stated this happens all the time, I stated "Wow, really? ", he stated yes unfortunately. Despite being polite, customer service became impatient, rude and short with me, once I started asking questions of how the process works since the wrong shoes were sent in the company's error. He stated they'll send me an email with a return shipping label attached. They sent me an email in response stating that I would have to wait 48 hrs to receive a return shipping label by email. I had to call customer service 30 times and they would sometimes hang up on me. I had to email customer service 15 times just to receive a return shipping label the same day instead of waiting 48 hrs for the email. They also stated they couldn't ship the right shoes that I ordered until they receive the ones they sent me by error first. I asked if the shoes I originally ordered would still be in stock by then in the size I ordered. They stated they should still be in stock. They had the correct size in the shoe I originally ordered every day up until the morning they received the shoes. Once they received the shoes they were sold out in ALL Sizes. I then called 35 times this time and they hung up on me and I had to continue calling. Then I called by a different number 3 times and they answered in the 3rd call. I'm assuming they have caller ID from experience this the first time and then a second time. I asked for a refund since they're sold out. The customer service rep. checked the site to make sure they were sold out and then said we'll refund your money. I stated wouldn't you need my information before you hang up so that I can receive my refund. He then stated, what's your order number? Read more

Felicia