SKIMS Returns Policy

★
No refund 6-7 weeks and waiting
No refund 6-7 weeks and waiting. 3 emails sent to customer services. 1 chat but futile as only product enquiries. I have proof of return postage.... No refund 6-7 weeks and waiting. 3 emails sent to customer services. 1 chat but futile as only product enquiries. I have proof of return postage. Read more

Helen

★★
Customer service is horrible
The product is a great product. However sizing is complicated. I spent alot of money and the first time I tried to contact customer service I could no... The product is a great product. However sizing is complicated. I spent alot of money and the first time I tried to contact customer service I could not. I've reached out two times and NOTHING. I spent way too much money for this horrible service in return. Read more

bella jean

★
Returned £180 of items nearly 2 weeks...
Returned £180 of items nearly 2 weeks ago. Haven't even received acknowledgement of my return even though I can see from tracking it was delivered 2 d... Returned £180 of items nearly 2 weeks ago. Haven't even received acknowledgement of my return even though I can see from tracking it was delivered 2 days later. I've contacted them through various methods and I'm just getting ignored... Read more

LAURA

★★★★
Good if you dont have to return something
I loved the tops as usual. The Bra was waaay to small, even with the scale from Skims. So i had to return it. YOU HAVE TO PAY THE RETURN BY YOURSELF w... I loved the tops as usual. The Bra was waaay to small, even with the scale from Skims. So i had to return it. YOU HAVE TO PAY THE RETURN BY YOURSELF which can get quit expensive. Just important to note that. Read more

Jo

★
Scam
1. I returned 5 items to SKIMS in one package using their return label, but I was refunded for only 2. I've contacted customer service multiple times,... 1. I returned 5 items to SKIMS in one package using their return label, but I was refunded for only 2. I've contacted customer service multiple times, provided proof, and asked for shipment weight verification - but they keep sending generic replies and refuse to help. Disappointed and still missing a refund for 3 items. Read more

Klaudia

★★★
Return Policy Leaves a Lot to be Desired
The return policy for online ordering leaves a lot to be desired. You order the wrong size and you're screwed which is what happened in this instance.... The return policy for online ordering leaves a lot to be desired. You order the wrong size and you're screwed which is what happened in this instance. Read more

Luxury Living

★
Where is my refund.
I ordered some items I spent about £1000.00 !!!!!! I returned items that did not fit on April 8th and I have other items I need to return too. However... I ordered some items I spent about £1000.00 !!!!!! I returned items that did not fit on April 8th and I have other items I need to return too. However I have no refund. I have chased multiple times and nothing. This is outrageous. Read more

Anna

★
I placed a large order during SKIMS...
I placed a large order during SKIMS "Buy 2 Get 1 Free" promotion. After receiving my items, I realized I needed to exchange for different sizes. I con... I placed a large order during SKIMS "Buy 2 Get 1 Free" promotion. After receiving my items, I realized I needed to exchange for different sizes. I contacted customer service and was clearly told that I could reorder the same items after the promotion ended and receive a price adjustment. I followed those instructions exactly, but then spent weeks trying to get support from a representative named Noel. Despite multiple emails, he refused to confirm the adjustment, gave irrelevant copy-paste replies, ignored direct questions, and eventually stopped responding completely. In the end, I had no choice but to return my entire €600 order because I couldn't get a simple confirmation of what had already been promised. I've never experienced such frustrating and careless customer service. I genuinely loved the brand and was a loyal customer, but this experience has completely changed that. I won't be ordering from SKIMS again and I strongly urge others to be cautious if you ever need support. You'll likely be ignored. Read more

Martina Gustafsson

★
I got someone else's order and...
I got someone else's order and contacted customer service about a label to return and got no response.... I got someone else's order and contacted customer service about a label to return and got no response. Read more

Joey Plowman

★
If only I had not removed the tag and...
If only I had not removed the tag and threw it away, I would return it. I bought the same shapewear before and loved it so much, I wanted it in black.... If only I had not removed the tag and threw it away, I would return it. I bought the same shapewear before and loved it so much, I wanted it in black. They are not the same. Material is different, it's got to be sized wrong. So tiny. I just blew my money. So sad. I do love my first piece tho. So comfy. Read more

Darla

★
Unfortunately the bras and matching...
Unfortunately the bras and matching underwear I chose online did not work for me. I return the products and know that they are arrived at the warehous... Unfortunately the bras and matching underwear I chose online did not work for me. I return the products and know that they are arrived at the warehouse on 18th April. Yet here we are on 28th of April and I am chasing for a refund, emailing only to be responded to by a customer AI and directed to the start of the refund process again. ZERO effective contact from Skims. I had read so many amazing reviews of the products yet the returns experience is really letting the product down. Read more

Bridgette

★★
Really terrible service
Really terrible service. I placed an incorrect order and just 10 minutes after payment, I asked to change the color. It wasn't possible. I asked to ca... Really terrible service. I placed an incorrect order and just 10 minutes after payment, I asked to change the color. It wasn't possible. I asked to cancel the order. That wasn't possible either. Now I have to wait to receive the item (from the U.S. to Italy, so it will take quite a while) and return everything, since I won't be getting what I actually wanted to buy. I really don't understand what kind of ridiculous policy they have. Read more

Marta Sechi

★★★
Bad sizing
Recently bought their viral string bikini. Usually their sizing is great, but couldn't even fit my boobs in the cups and the bottoms were too small. W... Recently bought their viral string bikini. Usually their sizing is great, but couldn't even fit my boobs in the cups and the bottoms were too small. Would be good if there were cup size options for the bikinis. Also, $15 to return an order is unbelievable. Should be free returns. Read more

Kathryn Piovesan

★★
Really hit or miss
Really hit or miss, and they don't let you do returns most of the time. Like technically they say they have returns but if they just *happen* to not g... Really hit or miss, and they don't let you do returns most of the time. Like technically they say they have returns but if they just *happen* to not get back to you with your return label or even an email reply, what can you do? Read more

Kia Schluetz

★
Sizing is very strange, refunds a nightmare
Sizing is very strange, which is a particular problem when buying bras, which have to fit well. Returning the product for a refund turned out to be a ... Sizing is very strange, which is a particular problem when buying bras, which have to fit well. Returning the product for a refund turned out to be a nightmare. I requested a returns label, and agreed to the ridiculously high postage cost to be deducted from my refund. After I posted it, I never heard anything further. I tried to explain my problem via the online chat on their website, but got no reply. Don't order anything from this site unless you are 100% of your size and confident you will never have to return it Read more

Feeo

★★★★★
Superb customer service
I have been buying from Skims for a while and although sizing can be tricky (as most of the items have generous fit), I love the quality and how comfo... I have been buying from Skims for a while and although sizing can be tricky (as most of the items have generous fit), I love the quality and how comfortable they are. The reviews are usually very helpful on sizing though. I had to return items and the customer service was superb. So far, only great experiences with Skims. Read more

Mayara Fedrigo

★
Extremely disappointing experience with...
Extremely disappointing experience with SKIMS. I purchased the Ultimate Teardrop Push-Up Bra, expecting premium quality for the premium price. Instead... Extremely disappointing experience with SKIMS. I purchased the Ultimate Teardrop Push-Up Bra, expecting premium quality for the premium price. Instead, I received a poorly made product where the underwire sticks out awkwardly, making it unwearable. I reached out to customer service with clear photos, only to be told that this is 'how it's designed.' If this is intentional, then it's just a terrible design flaw! Rather than standing behind their product and offering an exchange, they dismissed my concerns and told me to return it at my own expense. Why should I pay for a return when the item is defective? The worst part is that I also bought additional items, but since they refuse to take responsibility, I'll be returning everything and never shopping here again. SKIMS markets itself as high-quality, but in reality, it's overpriced, overhyped, and their customer service is useless. Save your money and shop elsewhere - brands like Victoria's Secret offer better quality for the same price. And also free returns. Disappointed and will not be coming back. Read more

Mary Berry

★
Never buying from SKIMS again
Terrible returns experience. I wanted to return a hoodie but when I went to the drop off point, the shipping label SKIMS provided wasn't recognised so... Terrible returns experience. I wanted to return a hoodie but when I went to the drop off point, the shipping label SKIMS provided wasn't recognised so I shipped it back at my own cost using Royal Mail. I emailed SKIMS to let them know and asked them to please not deduct the return fee given I had to ship it back at my expense. From the tracking, I could see that the hoodie was received but I've never received a refund or any replies to my emails (it's been months). Avoid buying from there unless you're sure you won't be returning any items! Read more

Emma

★
Fraudulent return policy
When I tried to return an item, I found the drop off points listed by the transport company SKIMS works with in Portugal and Spain (Sending) denied wo... When I tried to return an item, I found the drop off points listed by the transport company SKIMS works with in Portugal and Spain (Sending) denied working with said company. This drop off ponits list is provided by a link in SKIMS return policy. I tried several different ones, with no success. SKIMS insisted I should return the item at my expense using another carrier. I offered to do so if only the 8 eur listed as return costs were deducted, but they refused this option as well. It is not acceptable that I should make a return without knowing the final cost when it is not my fault I can't return it in the terms of the return policy. Therefore, SKIMs return policy is fraudulent and they showed no concern for this matter. Read more

Patricia

★
Never received refund for return
Do not buy from skims if you possibly want to return an item. I sent back two items the day I received them and never got my refund. Total scam of a c... Do not buy from skims if you possibly want to return an item. I sent back two items the day I received them and never got my refund. Total scam of a company and will never buy from them again. Companies like WeAreTala are far better quality and actually care about their customers. Read more

C Yuille

★
Skims Skam thieves
Ordered a bra. Felt nice in the fabric but terrible fit despite measuring to instructions. Returned within timeframe, photograph evidence that it was ... Ordered a bra. Felt nice in the fabric but terrible fit despite measuring to instructions. Returned within timeframe, photograph evidence that it was in good condition, properly packaged with the correct returns note. Evidence via Royal Mail tracking the return was received and accepted. T and C's say refund within 1 week. 1 month and 4 attempts at contact through different social media/costumer contact details and no response. Scam!!!! Will be referring to TS and my credit card to get the money back. They can fight you. Worst customer service ever and product quality not worth the money. Paying for the name. Do not buy unless you already know they fit you. Read more

Angela Gee

★
LOST ORDER, REFUSAL TO REFUND MY MONEY
Ordered on February 4 from European Country , today is March 27 ( 52 days) . The tracking link showing order is still in USA . I write to them in the ... Ordered on February 4 from European Country , today is March 27 ( 52 days) . The tracking link showing order is still in USA . I write to them in the chat every day and no one helps me. They answer me with automated messages that I have to wait 21 days (I have already waited 52 days). No one wants to return my money or solve the problem Read more

galina chihai

★
Worst customer service and return...
Worst customer service and return process for EU... Worst customer service and return process for EU Read more

Maria Silva

★
My order arrived but smells horribly of...
My order arrived but smells horribly of cigarette smoke to which I had an allergic reaction. This is unsafe and unsanitary and I am completely disgust... My order arrived but smells horribly of cigarette smoke to which I had an allergic reaction. This is unsafe and unsanitary and I am completely disgusted. Customer service is not very responsive and is implying that I caused this problem. Edited to add the response I have received; which is essentially a slap in the face after they have sent me unsanitary and smelly garbage. In addition there have been many complaints about returns not being processed, so what do I do? Plus they think I've worn these???? I had an immediate allergic reaction to the cigarette smell. And a measly 15% off future orders, but I will never order from them again soooooo. Lastly one of their return options is for me to bring the stinky underwear (in the condition that it arrived to me) into a Staples office supply store- how embarrassing that would be!!!! Hi Lyndsey. thank you for shopping with SKIMS! We understand your disappointment and do apologize that the item has a smell of a cigarette. If the item hasn't been worn, we're happy to honor a courtesy return so you don't have to pay to send it back to us. Kindly note that we're unable to accept the item as a return if it's been worn due to sanitary purposes. If the item has been worn, we would be happy to offer you a 15% refund on the affected item or 15% as a coupon code to use towards a future SKIMS order. Please let us know how you'd like to proceed at your earliest convenience. Read more

L Dan

★
Don't Process your Returns
Ordered a bra for delivery to the uk but was to small i returned it 17 days ago but ive had no notification to say they've received the return and the... Ordered a bra for delivery to the uk but was to small i returned it 17 days ago but ive had no notification to say they've received the return and they haven't refunded the money. I even ordered a bigger size and now that delivery just says awaiting carrier collection on the tracking information and has said that for 14 days so i have no hope of it actually coming. So i am now £120 out of pocket and they don't seem to care enough to answer your query's. Read more

Barbara

★★★★
Skims returns UK
Love Skims - placed so many orders over the years. This is the first order I have chosen to return and did find the return process for GB a bit diffic... Love Skims - placed so many orders over the years. This is the first order I have chosen to return and did find the return process for GB a bit difficult, no email confirmation when the items were received etc, I ended up chasing the return on the live chat but Rocel was helpful and issued the refund straight away, I'm just hoping this will be processed unlike some other reviews I have read on here. I probably wouldn't use the returns portal again. Read more

Kenya

★★★★★
I loved everything about skims down to...
I loved everything about skims down to the easy return... I loved everything about skims down to the easy return Read more

Alexi Rivera

★
BEWARE!!
BEWARE!!! Ordered online 3 pcs of boxer shorts for $30 total and when I applied discount of 15%, the price total after clicking the submit order went ... BEWARE!!! Ordered online 3 pcs of boxer shorts for $30 total and when I applied discount of 15%, the price total after clicking the submit order went up back to the original price of the boxer shorts and charged me $22 each less 15% for each item so it's like $18 each. Now, who in their right mind would pay more than the advertised sale price of $10 each or 3 for $30. There's no other notification at all. I immediately notified them but through back and forth with their customer service, they just said that sale price items are excluded from discount code so I suggested is there byway you can adjust the price? Why pay $67 when it's on sale for $30? But to no avail, all they offer is we cannot cancel your order and just offer a courtesy return. That means wait for it to be delivered and then return to get the refund. I told them, I am still interested to buy the products on their sale price items as advertised online and NO ANSWER after my text and waiting. WILL UPDATE AND SEE WHAT HAPPENS NEXT. Not a good start for ordering online. Read more

Emalee Olive

★
STOLEN MONEY
STOLEN MONEY. The worst online shopping experience I ever had. If you are in EU don't buy from them. I have ordered with SKIMS over 3 months ago and I... STOLEN MONEY. The worst online shopping experience I ever had. If you are in EU don't buy from them. I have ordered with SKIMS over 3 months ago and I am trying to contact their customer support for the same amount of time. Nobody replies. They are still keeping my 160 euros for the items I returned and I didn't get refund and I am not able to reach them anyhow. Terrible customer service. I am going also to raise them to customer protection as on their website they are stating that there is 30 days free return and they don't mention that it doesn't apply to all the items. Read more

Ola Lepek

★★★★★
Returns
The return process for the incorrect bra selected was next level. This is the best returns process I have ever used. Also I love the products I bought... The return process for the incorrect bra selected was next level. This is the best returns process I have ever used. Also I love the products I bought. Read more

Bindy

★
Don't return as you won't get your...
Don't return as you won't get your money back and will hear nothing from customer service after sending My partner bought me some things from skims fo... Don't return as you won't get your money back and will hear nothing from customer service after sending My partner bought me some things from skims for Christmas. One of them was the French Terry shrunken half zip in oyster size S. Unfortunately this did not fit me on the sleeves as I am tall so I initiated a return. I was sent a label for DHL on 09/01/2025. I can see in DHL tracking that is was received at Heathrow Airport on 21/01/2025. I have no further information than this, my partner has never received a refund and we have had 0 contact from Skims as to if it was received. I have attempted to contact skims on multiple occasions with no response. I will enter my emails and dates below. 04/02/2025 Hello, I recently contacted skims through live chat and have had no response regarding my return of item in order SB20398651. I used DHL for this return and according to tracking it arrived at London Heathrow on the 21st of January. I cannot see any further information on this and my partner had not received a refund I'm looking for an update This is the response I received Hi Rhona Gregory, Thank you for reaching out to SKIMS. Please know that we've received your message and it's in our queue! Due to higher holiday volumes, our response times are longer than usual but we are working hard to reply to your message as quickly as possible. Did you know, US customers can track and cancel returns, or access existing return labels and mobile return QR codes directly within the SKIMS return portal? Visit our returns portal here and enter your Order Number and Email to follow the needed links to track or cancel your return, print return labels, or view your mobile QR code. In the meantime, here are some useful links. - ORDER TRACKING - RETURNS (USA) - RETURNS (INTERNATIONAL) - SIZE GUIDES - COMMON QUESTIONS - SALES TERMS ​ ​ We appreciate you as our customer and will be in touch shortly! Best, SKIMS Customer Service I assume as this is an international return and I was sent the label via email I cannot see the item had even been returned on the portal I have also attempted to contact again via live chat 2 days ago with no response To be honest this is so frustrating as I actually liked the product I got. Don't understand what the issues is. If it is the international returns then why sell to these countries if you cannot manage the return. My partner had basically spent £75 and now has no product for it and had no refund. Totally unfair. We should have just kept it and attempted to sell it on Vinted. As for no customer care and no response why have a live chat if no one to respond to it. At this point my experience has been terrible and I think requires a full refund plus compensation wether the item has been recieved or not. I don't know if this is a common issue with Skims but I am not just going to let this go. I am posting this with a last attempt to get the attention of Skims customer care. You can't just take money then go no contact Read more

Rhona Gregory

★★★★★
I ❤️SKIMS
SKIMS makes every transaction super easy! I just made a return and immediately had the credit applied to my account. So of course I bought more things... SKIMS makes every transaction super easy! I just made a return and immediately had the credit applied to my account. So of course I bought more things The quality and colors are amazing Read more

Melissa Desroches

★
I am loosing 145$ cad right now
I am loosing 145$ cad right now. NO HELP OR CREDIT TO HELP. They could AT LEAST have helped with return fees for exchange.I did contact them a lot and... I am loosing 145$ cad right now. NO HELP OR CREDIT TO HELP. They could AT LEAST have helped with return fees for exchange.I did contact them a lot and they dont care at all. Never had to pay SO MUCH MONEY for exchanges! I am a new customer. I had to return/exchange most of my items because i did not know my skims sizes yet! and some shirts are transparent you can see all the bras. I only wanted to exchange and order my right size! Since i am in Canada, they wont refund MY TAXES which is almost 70$ and are charging a 70$ fee ( 14$ each item) for return!! So i will LOOSE 145$ CAD fee. If i want my taxes back , i have to file a complicated custom border papers and want and maybe get my taxes back , i dont know when . This is a whole MESS. Read more

C.O

★
Purchased two tops and I was so excited...
Purchased two tops and I was so excited because I'd been wanting some for a while. Absolutely gutted when they arrived and were both see through, I wa... Purchased two tops and I was so excited because I'd been wanting some for a while. Absolutely gutted when they arrived and were both see through, I was shocked because I thought the material was suppose to be one of the best but I was definitely disappointed I almost thought I got fakes sent to me. Ended up returning them and had to pay £7 to return items, so I've lost out and don't know if I'd risk purchasing again. Read more

Julia Dobosz

★
You can't return sale items!
Tucked away in the small print somewhere you'll find sale items cannot be returned. I ordered several bras in the sale to establish what style works b... Tucked away in the small print somewhere you'll find sale items cannot be returned. I ordered several bras in the sale to establish what style works best - turns out none of them, the cup sizes run small - and have now discovered I'm stuck with a load of expensive bras I can't wear. I truly hoped to become a Skims convert and now I'm resentful and out of pocket. Read more

Cindy

★★★★
Skims: cute, comfy, flattering!
I love Skims. I wish you could see visually how newer pieces fit in different sizes. There used to be thicker models but lately, not so much. Sizes va... I love Skims. I wish you could see visually how newer pieces fit in different sizes. There used to be thicker models but lately, not so much. Sizes vary depending on the item and color. For example, I've purchased the same drawstring pants in 2 different colors and they fit completely different. I've never bothered to return an item so I can't speak for that aspect of the company or online shopping experience. I only took off 1 star because sometimes I struggle to find my size! Read more

N. Siders

★
Terrible returns process
I ordered from the UK. Firstly the sleeves on the cotton top are ridiculously long and the skims bra is not worth the money. I decided to then return ... I ordered from the UK. Firstly the sleeves on the cotton top are ridiculously long and the skims bra is not worth the money. I decided to then return my order and started the returns process through Skims website. Unlike other companies which let you return within 30 days of the order arriving, Skims say they must be returned within 30 days of the order being placed which was frustrating as it took 7 days from placing the order for it to arrive. As the quality of the items are not value for money, I decided to return my items, but again Skims made this process so much more complicated than any other company. I started the online return process but they sent me an incorrect returns label which I didn't realise until I went to the post office and they said that the DPD returns label needs to have a longer barcode on it. I then contact Skims and after a few days wait they sent me another returns label by email, this time with DHL, even though their website says UK returns are done through DPD? So frustrating as I've had to go out my way to get the return label printed out. Skims also sent me multiple commercial invoices so print out and overall the process has been so confusing and their customer service team so unhelpful. I will not be purchasing anything from Skims again. Read more

lisa

★★★
I found ordering easy enough
I found ordering easy enough. Frankly, deciding on sizing was difficult. The pictures only featured thin models (disappointing!). And as a plus size c... I found ordering easy enough. Frankly, deciding on sizing was difficult. The pictures only featured thin models (disappointing!). And as a plus size consumer I was reliant on customer reviews to select a size. The sizing was wrong and I had to return half of my order. Also, because I'm in Canada I couldn't exchange and had to return, which meant my one-time promo code was used on items I didn't keep! Frustrating! I really love Skims and their products. Hopefully the company is open to evolving so shopping is easier for their consumers. Read more

JC

★
DO NOT BUY £54 DOWN THE DRAIN
Completely misleading photos online.. ordered a bra that online has been photoshopped into looking 100% opaque.. received and it's made of 100% see th... Completely misleading photos online.. ordered a bra that online has been photoshopped into looking 100% opaque.. received and it's made of 100% see through mesh that feels like it's going to rip just by holding it ! Can't return as it's apparently final sale which was stated NO WHERE as i was using standard checkout and browsing on the website. I'm sure there are laws about this in the UK.. DO NOT BUY Read more

leah aimee

★
Truly the worst customer service!!
I would give ZERO stars if I could. I have never in my life had such a difficult time reaching customer service. I returned part of my order on Januar... I would give ZERO stars if I could. I have never in my life had such a difficult time reaching customer service. I returned part of my order on January 6th 2025. Tracking shows the return was delivered to their return warehouse on Jan 16th 2025. I got an email saying they received my return and that it takes up to 10 days for my bank post it to my account. I waited and no refund was received. So I contacted Skims customer service on Jan 29th 2025 via email. They said they will go ahead & process the return and I should see the refund in my account within 3-5 days. Never received it. Again, I contact Skims on Feb 4th 2025. They said they are sorry and will process my refund and it will be in my account in 3-5 days. Again, I never received my money back! It's now Feb 18th 2025 and I still do not have my refund. And now, no matter how much I reach out to customer service, no one responds to me. I went ahead and filed a dispute with my bank. Buyers please be aware. The returns process is lengthy and you never get your money back!!! Skims is a fraud and a scam. I will never ever shop here again. I want my refund for the items I returned!!! Read more

Elizabeth

★
Will not return items on final sale
Will not return items on final sale, despite not making any attempt to bring this policy to buyers at the time of purchase. I bought over £100 worth o... Will not return items on final sale, despite not making any attempt to bring this policy to buyers at the time of purchase. I bought over £100 worth of products which were of poor quality and I had to fight to be allowed to return them. Read more

Dalia

★
Disgusting
Disgusting I bought this dolce gabbana dress it is arrived in crap packaging cheap plastic bag sein like (zara packaging is millions time better) for ... Disgusting I bought this dolce gabbana dress it is arrived in crap packaging cheap plastic bag sein like (zara packaging is millions time better) for a moment it is a 500 pounds dress. As a one time favor they offered me a free return and I have to print this label! And reversing taxes and bla bla on me Skims a scum! Avoid Read more

Maria Tan

★
SKIMS more like SCAMS
My name is Ebony from NSW Australia and this is my story...... I first heard about Skims back when I was studying a degree in fashion marketing off a ... My name is Ebony from NSW Australia and this is my story...... I first heard about Skims back when I was studying a degree in fashion marketing off a fellow peer, she kept raving about how great this new company was and that she would recommend it to all her friends BUT little did I know the RELENTLESS TROUBLE I would be in only afew months later after my first and last purchase back in November 24. “ PS Quick Summary listed below but I do recommend reading and for readers to rethink shopping at SKIMS/SCAMS I was excited to unbox my new purchases which was the SKIMS ULTIMATE STRAPLESS PUSH-UP BRA | SAND × 1 for $110AUD and the SEAMLESS SCULPT MID THIGH SHORT | SAND × 1 for $70AUD in a size small but to my absolute dismay when I open the shorts and held them out they looked like they were made for a 1 month old baby! I took measurements and they sized up to be a size XXS not Small obviously mislabeled at the sweat factory. I also believe the bra was a size smaller than advertised however I decided to keep the bra and send the shorts back. -This is the start of a 4 month dispute with SKIMS involving PayPal, The Financial Ombudsmann and the AFCA and was soon to be taken to my bank for fraud- I emailed SKIMS customer service and initiated a return however due to the sizing being mislabeled I requested a full refund of $70AUD as this was a company error so why should money be taken out of my refund for shipping costs?. A week goes by and I hear nothing back so I took this matter further and opened a dispute with PayPal in which was a back and forth battle for FOUR MONTHS! between PayPal and SKIMS. I reached out again afew weeks after my first initial email to see if they had received my return package back and this time a customer service representative replied and said that yes they had received my return and it was sitting in their warehouse. SKIMS then proceed to tell PayPal that they hadn't received the item? well I had proof in black and white SKIMS shot themselves in the foot big time. SKIMS then proceeded to email me behind PayPals back and were issuing me a refund for $55AUD for the shorts that cost me $70AUD. I told PayPal about this shady hush money deal super dodgy, I never received that money either so if I had gone and accepted and closed the PayPal claim I would have ended up with nothing. I can't stop you from shopping with this cheap, lame scamy, pathetic brand however I plead to fellow online shoppers to keep screenshot and photos of every email, every tracking number, the products,EVERYTHING!.... As we delve much further into online consumption and consumerism we need to be more mindful about the products and the companies we buy off especially with international businesses. So after some reflection after eventually getting my $70AUD back I think I will be shopping more locally from here on out. “ Quick Summary “ -Sparing the four months worth of details the quality of both items were crap you can buy higher quality items at your local kmart, Sizing is extremely small I have a size 28” Inch waist/ size 8AU and couldn't fit my ankle into the “size small” shorts keeping in mind SKIMS go down two more sizes. Customer service is nonexistent and when they do reach out it's only to conduct fraudulent activity. This company is the perfect example of a brand being over hyped for who founded it and if anything it has given me more of a incentive to start shopping with local smaller brands instead of these brands that are just some celebrities side hustle who don't give a shit about the products or their customers. I don't care how many shades of material or how many collaborations SKIMS do, I WILL NOT buy another item off this company again and I deeply compel readers to rethink their shopping choices and GO LOCAL. ALSO - if a SKIMS customer service representative is reading this the case is now closed I don't want your generic replies on this review as be assured I will be telling everyone NOT to buy even a G - String from your AI inhuman company. -Ebony X Read more

Ebony

★
You are the product.
First order gets to you on time, later orders (such as mine) will be dragged through 4 months of shipping with constant "apologies" from the e-mail su... First order gets to you on time, later orders (such as mine) will be dragged through 4 months of shipping with constant "apologies" from the e-mail support (likely bots as they're useless), after which they return you 90% of what you spent. Worst service ever. Read more

Blade

★★★★★
Fast & Easy!
Fast & Easy! I've been so impressed with the ordering, shipping and exchange process. My order shipped quickly and I love quality of the items I purch... Fast & Easy! I've been so impressed with the ordering, shipping and exchange process. My order shipped quickly and I love quality of the items I purchased. I had to exchange a size and it was super easy to download a label and send back the item. The communication about the return was quick and I had the new size in just a few days. Read more

Alicia Hoeffer

★
Non existent customer service
Non existent customer service. No reply by email or web contact form. Trying to arrange a return (UK). Returns Portal does not work for items marked '... Non existent customer service. No reply by email or web contact form. Trying to arrange a return (UK). Returns Portal does not work for items marked 'final sale', yet Skims policy acknowledges that all UK sales can be returned within 14 days. Even if the Returns Portal worked they deduct £7 which is excessive. Don't waste your time (UK). Read more

Zevren

★★★★★
Five stars
Five stars! I'm so grateful Skims reached out as soon as I addressed my concerns on an order, they even gave me a one time only return availability du... Five stars! I'm so grateful Skims reached out as soon as I addressed my concerns on an order, they even gave me a one time only return availability due to me ordering the wrong size on a final sale item! Thank you for being so flexible and kind Skims. Read more

Lauren Thorpe

★
beware Canadian orders
I found the sizing to be off - the two bras I purchased were very uncomfortable, poking into all of the wrong places despite following the sizing meas... I found the sizing to be off - the two bras I purchased were very uncomfortable, poking into all of the wrong places despite following the sizing measurements. The t shirt I ordered was SO thin and completely see through (I ordered red for valentines day drop). I just found sizing to not be accurate and quality not great either. Ordering from Canada also meant that with my return, I did not get my taxes returned from SKIMS. I have to contact my local customs to submit for a refund on this which is extremely poor customer service on SKIMS part. Read more

Natalie S

★
Incorrect refund and now £37 short!!!
I ordered 5 bodysuits totalling £276. I decided to return 3 of these, totalling £212. I received an initial refund for £65 and when I got in touch wit... I ordered 5 bodysuits totalling £276. I decided to return 3 of these, totalling £212. I received an initial refund for £65 and when I got in touch with them they sent me another £110. Still £37 short. Now they are saying they have taken this due to international taxes and customs when it clearly states on the website that all taxes and customs are included. I have had to query it with my credit card company to try and recover the money owing to me. It is my first experience shopping with Skims and I wont be shopping with them again. Read more

Katie Andrews

★
UK Customers BEWARE
If you're ordering in the UK read the small print, you will be charged £7.00 to return items. They will also try and deny refunds for final sale items... If you're ordering in the UK read the small print, you will be charged £7.00 to return items. They will also try and deny refunds for final sale items - final sale is not legal practice in the UK for items bought online. Do not let them fool you, you're entitled to a refund. Over 7 days since I contacted customer service and no response. Avoid. Read more

Gh

★★★★★
Comfortable well-made products
This is my 4th order from SKIMS. Their products are well made and their order and return process is easy. I love the FITS EVERYBODY UNLINED DEMI BRA. ... This is my 4th order from SKIMS. Their products are well made and their order and return process is easy. I love the FITS EVERYBODY UNLINED DEMI BRA. Their sizing is accurate and the fabric is very soft. They last well through many washings (I don't put them in the dryer). Read more

Janine J

★★
The item I ordered was not as expected
The item I ordered was not as expected. Workmanship is not good. I can't exchange or return because all of their sales items are final sale. This is n... The item I ordered was not as expected. Workmanship is not good. I can't exchange or return because all of their sales items are final sale. This is not ideal when purchasing online and you are unable to try the clothing on. Read more

Gloria Vega

★
The absolute worst company to deal...
The absolute worst company to deal with! Their customers service is non-existent. I emailed 4 times regarding a return for my refund and no response! ... The absolute worst company to deal with! Their customers service is non-existent. I emailed 4 times regarding a return for my refund and no response! I would never buy another thing from them.. Read more

Chick With A Leash

★★★★★
Great customer service!
Great customer service! Quick response! Very friendly! Never a stressful return or help with a situation. The only problem I have is that it is all do... Great customer service! Quick response! Very friendly! Never a stressful return or help with a situation. The only problem I have is that it is all done by email and text. I do prefer talking to someone but it has been really quick and easy. Read more

Renata Ventura

★
First AND LAST Purchase
I ordered the full coverage, lightly lined bra and the unlined plunge mid thigh bodysuit. Neither fit. Their return policy states that purchases Oct 3... I ordered the full coverage, lightly lined bra and the unlined plunge mid thigh bodysuit. Neither fit. Their return policy states that purchases Oct 30-Dec 30 are eligible for return through Jan 31. However, when I attempted to process the return online on Jan 25 (after holidays and a vacation), the system produced an error message that says "the items are no longer eligible for return." I then attempted Live Chat...the automated reply said that due to "higher than usual call volumes, response times are longer than normal," and I got a similar automated email response when I submitted the online email form for assistance. I cannot find an AI chat option on the return assistance page as referenced in the email reply. There are a handful of links to appear to offer other sources of help, but they are also dead ends. I have time to travel the 30 minutes to drop off the package TODAY. It really feels like the company is running out the clock on the return window and that I will be stuck with $200-$250 in apparel I cannot wear. Based on Trustpilot reviews, this appears to me to be a common problem for customers, or maybe it's a feature and not a bug in their business model. When selling clothing online, ease and integrity with returns is central to repeat business...Kim is blowing it with me! Read more

Angie

★
You can't return the product
Very bad customer experience, I wanted to return my product and the international returns portal did not work, I reached out to customer service and t... Very bad customer experience, I wanted to return my product and the international returns portal did not work, I reached out to customer service and they provided me a return label that did not work, after reporting it they provided me a second label that did not work either, now they provided me another label or as an alternative I have to find my way to send them the product to their warehouse, horrible experience, make sure you really want the product otherwise it will be impossible to return it. Read more

Jose Antonio Cano

★★★
I was so excited to buy this bra
I was so excited to buy this bra. It's like a dream bra and was wondering why someone didn't come up with it sooner it's good but there's definitely s... I was so excited to buy this bra. It's like a dream bra and was wondering why someone didn't come up with it sooner it's good but there's definitely some flaws and it's not perfect so the sizing is definitely off. I did want to try their size chart, which I looked at first it recommended a 38B I've never in my life wore a 38B so I was scared to buy a band 38 I have fluctuated from 32C to 34C to 36B and a 32d. I purchased 34C my current size in many brands and it's small and big at the same time. lthere's definitely a gap at the top of the cup but it bulges by the armpit the top of the bra is too thick and cause spillage. and will notseemless under a tight top. it's comfortable and it has good push-up but the straps only adjust halfway.They could have done a little bit better for the price. It could've been executed a lot better. I like the idea if you get lucky enough to find your absolute correct size you might like it a bit more. I do love the shape that it gives though. The panties are as expected. iam a small and got a small and x small. the small com s up ridiculously high on the sides in a non flatter way and there's extra fabric extra small fit better. so I would suggest sizing down in the underwear and again for the bra. I might buy another one based off their size chart, but it's not easy to dish out another $70 for it. i'm hoping it fixes the issue that you're able to see the broad line at the top of the cup and I don't know how would be is going to accommodate the under arm area from going down in a cup size. also it could have been packaged better. although it did come in a box, everything was bagged individually and the cups had tissue paper in them, but it was all dented up in crinkled, as if this was a return that I received. get your correct size and skim make the straps 100% adjustable maybe thicker back band and thin out the top of the cops and you have a perfect bra. the shape is awesome and of coarse the nips! Read more

Theresa

★
the jumpsuit was too big and fit...
the jumpsuit was too big and fit poorly. the bodysuit is made of a rough material, definitely not like other skims jerseys and was not specified. I ca... the jumpsuit was too big and fit poorly. the bodysuit is made of a rough material, definitely not like other skims jerseys and was not specified. I can't make the return because it was final sale. Read more

Fabiana Faccenda

★
Horrible Customer Service
Horrible Customer Service! I req a return for an exchange and their return label isnt accepted at the post office, The post worker told me they no lon... Horrible Customer Service! I req a return for an exchange and their return label isnt accepted at the post office, The post worker told me they no longer accept those return label, Well trying to contact Skims for an alternative is a NIGHTMARE!!! I have til the 31st and without being able to use Their retrurn label and no Real Person to contact....Horrible and they are not cheap either....NEVERRR AGAIN Read more

Percy Vazquez

★★
Returns not easy
Returns not easy They send Automated messages for replies that do not answer your emails No assistants available online No return information for UK r... Returns not easy They send Automated messages for replies that do not answer your emails No assistants available online No return information for UK residents Won't be purchasing from this company again Read more

Pam

★★★★
I LOVE my new skims!
I LOVE my new skims!! But sadly I had to return a pair of pants because they were WAY too long. Wish skims made petite/short lengths for pants!... I LOVE my new skims!! But sadly I had to return a pair of pants because they were WAY too long. Wish skims made petite/short lengths for pants! Read more

Julia Soares

★★
the size was extrmely small in the cup
the size was extrmely small in the cup. I had to return... the size was extrmely small in the cup. I had to return Read more

Stephanie Fox

★★★★★
The quality is excellent and the fit is good except the waist trainer, I'm in my seventies so it was a little hard for me to interpret the size.
Ordering was easy and return was easy, it was a pleasure ordering.... Ordering was easy and return was easy, it was a pleasure ordering. Read more

Sandra Williams

★★
Skims charges for return of online purchase
Like the products but bought online for the first time,had to return unfortunately didn't fit well and what's disappointing is that skims charges 7 po... Like the products but bought online for the first time,had to return unfortunately didn't fit well and what's disappointing is that skims charges 7 pounds for return. It's uncommon as other brands do not charge for a return. Wouldn't recommend buying online to avoid disappointment. I didn't know this and consider it totally unfair. Customers cannot know if items would be a good fit as buying online. Returning to the shop was not given as an option. Thr fact they'll charge for a return was only notified when doing a return. Read more

Mira A

★
SKIMS No Customer Service
SKIMS does not have a support line to call. Unbelievable but there is no telephone number. Their live chat does not get you to a live agent. I waited ... SKIMS does not have a support line to call. Unbelievable but there is no telephone number. Their live chat does not get you to a live agent. I waited over an hour and no response. They do not respond to text messaged (plus 3) and their email support takes about 2 plus weeks. All I needed was the Order number to issue an online return. Once I received the Order number, I was past the 30-day window and was only given the option to do a store credit. Terrible Customer Service. Read more

Kristin McCarthy Quackenbush

★
Terrible fit, cheap fabric
I'd heard a lot of hype about Skims so decided to buy a Weightless Scoop bra. Really disappointed! The side "wings" are beautifully soft but the cups ... I'd heard a lot of hype about Skims so decided to buy a Weightless Scoop bra. Really disappointed! The side "wings" are beautifully soft but the cups themselves feel like cheap, scratchy nylon. Worst of all, it gapes at the front making it unwearable (I spend a lot on lingerie and have never had this problem before). Decided to return it only to find, as it was in the sale, I can't! Complete waste of money. Read more

Kate Finlayson

★
My skims experience was completely...
My skims experience was completely AWFUL! Just absolutely terrible, I had the worst service I've ever experienced in my entire shopping career ok? Let... My skims experience was completely AWFUL! Just absolutely terrible, I had the worst service I've ever experienced in my entire shopping career ok? Let's begin, I originally bought two sets the cotton jersey T shirt in heather oat meal the cotton fleece crew neck- in heather oatmeal the cotton jersey straight leg in heather oatmeal and the cotton jersey fold over pant in heather oatmeal. I also ended up buying a skims shape wear suit which I will say is great and the body suit it's self is a good product and it has no shame. My biggest problem was that I had not been able to locate my order and thought I hasn't received it so naturally I reached out to customer service and. they. never. responded. back. to. me. and still to this day have received not a single response. I emailed them 12 times from 4 different emails and texted them multiple times as well. The company was a little shady as well after I was finally able to receive my items after waiting for weeks the items I didn't want I was stuck with. They said my items were not eligible for return even though the time to return was well within the return window this was not told to me at the time of purchasing the items. There was no transparency from the company at all! Over all I would not buy from the company due to lack of transparency and lack of respect for there customer basis. Read more

Jessica H.

★
Avoid Final sale items as they are not returnable
Ordered an item which was on Final sale. It didn't fit so I tried to return it, but no luck. It turned out items on Final sale are not returnable! It ... Ordered an item which was on Final sale. It didn't fit so I tried to return it, but no luck. It turned out items on Final sale are not returnable! It wasn't stated anywhere. When I contacted customer support I found out they expect people to know that items on Final sale are not returnable. Really? CS just sent me their T&Cs with this info, like anyone reads it before ordering. Horrible customer experience, as it needs to be CLEARLY STATED. What it is in reality - they are just selling out the product by making a discount and putting item on Final sale (meaning non returnable haha). Not going to shop on Skims anymore. Just waste of money and time. Read more

Anastasiia Bronitska

★
The worst customer service!
The worst customer service! They ignore you and never reply! Took ages to get a correct return label despite multiple emails and then when I did retur... The worst customer service! They ignore you and never reply! Took ages to get a correct return label despite multiple emails and then when I did return they only refunded one item not both! I've been chasing since to get it resolved and ignored. Can never speak to someone on the chat even when it's within their hours and they don't reply to emails! Avoid at all costs! Read more

customer

★
Impossible to return items
Did not like the two bras I ordered as the size was not right for one and the other one was of cheap quality fabric and didn't have a nice fit. As I l... Did not like the two bras I ordered as the size was not right for one and the other one was of cheap quality fabric and didn't have a nice fit. As I live in NZ I am now having difficulties returning the items and get faced by an AI robot that I cannot circumvent to get a real person to help me out. I used to love items from skims but to go through this hassle to return items puts me off from ordering again. Read more

Marielle

★
Sizing is unrelaible, arranging return is difficult
Sizing is unrelaible. Arranging is even worse. Order number not found in their global return page (I validated that I am on the right page). Getting t... Sizing is unrelaible. Arranging is even worse. Order number not found in their global return page (I validated that I am on the right page). Getting to a human instead of a (really bad) AI is difficult, to get help with arranging the return. Won't ever do it again. Read more

Bettina Barath

★
I bought a pack of 3 skims tops paid...
I bought a pack of 3 skims tops paid £94 pound , there to big they stretch like you wouldn't believe and don't hold shape , they will not take them ba... I bought a pack of 3 skims tops paid £94 pound , there to big they stretch like you wouldn't believe and don't hold shape , they will not take them back as the order can't be found or they say not eligible for return .... poor material and product!!! Read more

Leanne Holmes

★
Very disappointed Here's a draft of a review you can use...
Title: Disappointed with Skims Customer Service "I recently purchased a Skims product in my usual size. As I do with all new clothing, especially inti... Title: Disappointed with Skims Customer Service "I recently purchased a Skims product in my usual size. As I do with all new clothing, especially intimate items, I washed it before wearing. Unfortunately, the item did not fit properly. I contacted Skims customer service immediately the following day to inquire about a return or exchange. However, they refused to accept the return because the item had been washed. I was extremely disappointed with this policy, especially considering that washing clothes before wearing them is a standard practice. They only offered a 15% discount on a future purchase as a resolution. This experience has left me very unhappy with Skims and their customer service. I will be hesitant to purchase from them again in the future." Karen I'm a senior of 77 and my whole group of friends have purchased your products. Read more

Karen Gross

★★★★
Skims offer really great designs and...
Skims offer really great designs and quality fabrics which are a pleasure to wear. I always wish I had ordered more quantities of the products I like.... Skims offer really great designs and quality fabrics which are a pleasure to wear. I always wish I had ordered more quantities of the products I like. Its good to have such faith in the brand as it means that I am confident in making future purchases. Natural fabrics, quality workmanship are really important to me. I'll be purchasing regularly as I get so much wear out of what I buy. Only draw back is that the sizing is a little unpredictable, but nothing that has made me return anything or unable to wear, it's just not an optimal fit, but with casuals and lounge wear I seem to get away with it. Read more

Sukhi

★
Buyer Beware
Ordered for my granddaughter two bras at Xmas. My son took the stuff to be exchanged at the Houston Galleria store and they would not exchange it sayi... Ordered for my granddaughter two bras at Xmas. My son took the stuff to be exchanged at the Houston Galleria store and they would not exchange it saying it was final sale even though they had an extended exchange and return policy for items bought from Oct-Dec. The bras were on special promotion during Black Friday, not final sale and makes not mention of final sale on my receipt or order. I tried calling them and found out they do not have phone service. What a horrible business to deal with. They also have a online restocking fee. Never again. Read more

Sandy Harvey

★★★
buyer beware
got bras in the same size and no wear near the same fit of the band. not being able to return is annoying when the company isn't consistent... got bras in the same size and no wear near the same fit of the band. not being able to return is annoying when the company isn't consistent Read more

savannah

★
Very disappointed in Skims
Very disappointed in Skims I was trying to return a pair of beautiful cozy pants a since they did not fit by the length of the pants , I wanted to kee... Very disappointed in Skims I was trying to return a pair of beautiful cozy pants a since they did not fit by the length of the pants , I wanted to keep them but they were too long for me, it was a brand new launch that sold out in minutes , anyway tried to send them in for refund and now they are saying I received a refund prior to me entering my information, which is not a honest statement, all they are trying to give me is 50$ when I paid 118$ , which is not fair, then they send me a random email not addressing the concern. This is unprofessional and shocked that skims would do this. I sent another email today hoping to hear something positive. This is the second time I had an issue with Skims , very disappointing. Read more

Lissette M

★
No customer service, no refunds, no response
Placed an order which I then wished to cancel as I noticed I'd selected the wrong size for my items. Sent an email as given the option once I'd placed... Placed an order which I then wished to cancel as I noticed I'd selected the wrong size for my items. Sent an email as given the option once I'd placed my order stating I wanted to cancel the order and be refunded. SKIMS customer service never replied and the order arrived 2 days later and I was charged for it. Go online to return the order to attempt to get a refund but the system didn't recognise my order number and said it was invalid on the international returns, but on domestic returns recognised it and said the items aren't eligible for a return - so where does this leave me £90 out of pocket for items that I've attempted to cancel and now can't return because the system won't let me and customer service doesn't respond?! Thankfully I paid via PayPal so have raised a dispute in the hope I can seek a resolve. If you're a UK customer I'd strongly discourage ordering from SKIMS unless you want to be ripped off and not have your issues corrected!! SKIMS customer service if you're reading: your service is poor and you need to communicate with your customers... !! Read more

Emily Rae Whitehall

★
Nothing for 18 days
Paid for Priority shipping, 18 days later have heard nothing from the company. They refused to cancel the order when I reached out. They responded say... Paid for Priority shipping, 18 days later have heard nothing from the company. They refused to cancel the order when I reached out. They responded saying I had to wait to receive the items then have to send them back to return them. Absolutely insane process Read more

Robert

★
UK buyers beware
Wow, wish i'd checked trustpilot before placing my order but thought it would be safe being an established brand. Ordering and delivery went pretty sm... Wow, wish i'd checked trustpilot before placing my order but thought it would be safe being an established brand. Ordering and delivery went pretty smooth but trying to return something from the UK is impossible, sale items are non refundable in the States but doesn't apply apply if you're from the UK, but theres no way to generate a return online, no live webchat in our time zone and no email response either. Lesson learned Read more

Samantha

★
DO NOT BUY ANYTHING FROM THIS COMPANY...
DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU WANT TO THROW YOUR MONEY AWAY. This must be the most unprofessional company ever. Ordered and paid fo... DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU WANT TO THROW YOUR MONEY AWAY. This must be the most unprofessional company ever. Ordered and paid for goods before Christmas. The wrong item was sent. We asked for a small teeshirt and received an XL sleep suite. Immediately wrote to the customer service and received an AI response. I have written twice more and have been totally ignored. Definitely not going to return the wrong item as I'm convinced that the refund will not be paid. How can this company be allowed to trade. Absolutely appalling. If anyone wants to throw money away, then buy something from this company of charlatans. They are stealing from people. DO NOT BUY ANYTHING FROM THEM. Read more

David

★
The cup sizes are just off the charts STUPID!
The cup sizes are just off the charts stupid. I'm a 34C in every bra except SKIMs. After using the sizing chart I still had to order and return multip... The cup sizes are just off the charts stupid. I'm a 34C in every bra except SKIMs. After using the sizing chart I still had to order and return multiple sizes before finding a DD that mostly fit. When I ordered the DDD (received size F which I'm assuming is the equivalent) it was twice the size of the DDD. I reached out to customer service to see why there was such a significant size increase and to ask if there was a better size for me but haven't heard back in over a week. Read more

Robin

★
Scamming - no refund
They don't come back on any emails or live chats at all and no sign of a refund from a return over 4 weeks ago... They don't come back on any emails or live chats at all and no sign of a refund from a return over 4 weeks ago Read more

Lucie

★
10 days to for an item on expedited shipping to leave the warehouse
I placed an order for a cotton jersey T Shirt on 12/21/2024 and paid almost $20 extra for expedited 1-2 days shipping. The item did not leave their wa... I placed an order for a cotton jersey T Shirt on 12/21/2024 and paid almost $20 extra for expedited 1-2 days shipping. The item did not leave their warehouse for 10 days. Customer service was slow to respond and un helpful. They never acknowledged their mistake or apologized. They have refused to provide any sort of refund or even offer a return. Do not buy from here, and if you do, do not expect any help from their customer service. Read more

Kylie

★
Customer service don't reply
I like the product itself, nice quality though sizing is a bit unusual.. but customer service and delivery is a nightmare. Took longer to arrive than ... I like the product itself, nice quality though sizing is a bit unusual.. but customer service and delivery is a nightmare. Took longer to arrive than expected (with no emails to update / explain), have to pay £7 for returns which is surely far more than it actually costs them in return shipping. Part of my refund is missing and have been trying for 3 weeks to get a response, nobody ever replies. Got one response that was written by a robot advising me to use a portal that is only available to US customers. Company owes me £60 and won't reply to me Read more

Emi

★
Ordered something before Christmas as a...
Ordered something before Christmas as a gift for my granddaughter. It arrived today. Late and not only the wrong size but the wrong item too. I ordere... Ordered something before Christmas as a gift for my granddaughter. It arrived today. Late and not only the wrong size but the wrong item too. I ordered an xs tee shirt and received an XL sleep suit. After paying for delivery too, it will cost too much to return. So, I'm stuck with something we don't need, can't use and a waste of money. DO NOT USE THIS COMPANY THEY ARE NOT RELIABLE. Anyone want a Soft Sleep Suit XL. Read more

David

★★★
Item too small but ineligible for...
Item too small but ineligible for return. All items (except intimate wear ,i.e panties) should be eligible for Exchage.... Item too small but ineligible for return. All items (except intimate wear ,i.e panties) should be eligible for Exchage. Read more

Charlene Barbour

★★
I ordered two items and had to return...
I ordered two items and had to return one item. That's was over two weeks ago. Still no credit.... I ordered two items and had to return one item. That's was over two weeks ago. Still no credit. Read more

Karen Myers

★★
I wish it had worked
I wish it had worked. I got my usual size and it really makes your waist look tiny. It's great! But the bust part is so low and poorly designed that w... I wish it had worked. I got my usual size and it really makes your waist look tiny. It's great! But the bust part is so low and poorly designed that within 5 minutes it putting out my breasts we're spilling fully out. I am a 34B so not even busty! I have to pull it up every few minutes, which around company will be fun. If I hadn't removed the tag, I would return it. Read more

Andrea Ferrer

★
Seriously disappointed
Seriously disappointed. I've recently ordered from this company and received a faulty item. I've tried to return the item but it is not eligible for r... Seriously disappointed. I've recently ordered from this company and received a faulty item. I've tried to return the item but it is not eligible for return, however, I should not be expected to accept a faulty item? I've sent several emails to the customer service team, all of which have been ignored, and I have sent Instagram messages that also haven't been responded to. I will not be ordering again nor would I recommend. Read more

Ayla

★
Can't return
Can't return. Ordered 2 items that were both medium and only 1 fit.... Can't return. Ordered 2 items that were both medium and only 1 fit. Read more

Romaldo Avila

★
I think it's kind of a money grab that...
I think it's kind of a money grab that they charge if you're returning product, when the product itself is already so expensive. it fell beneath my me... I think it's kind of a money grab that they charge if you're returning product, when the product itself is already so expensive. it fell beneath my means and i had to return the gifts i bought and i got charged 30$ CAD to pay for shipping. seems pretty distasteful considering how much they make/how wealthy the owner of the business is Read more

me

★
Low quality badly made dress and horrible customer service
Badly made dress and horrible customer service! Bought a dress with inbuilt body. The dress's in-built bra is totally ill-fitting with the underwires ... Badly made dress and horrible customer service! Bought a dress with inbuilt body. The dress's in-built bra is totally ill-fitting with the underwires so badly made and low they cut into my lower ribs while the cup is so huge its hight is a third of the dress. All this with loose fabric on the outside. Written to their customer services, only get answers from a bot and unable to return because it was on sale. DONT BUY from SKIMS! Read more

Orit

★
My order came with an old order number...
My order came with an old order number so I couldn't make a return slip and when I tried to contact a service representative it was difficult to reach... My order came with an old order number so I couldn't make a return slip and when I tried to contact a service representative it was difficult to reach a human Read more

Kimberly Weldrick

★★★★★
I love SKIMS and when there's a problem...
I love SKIMS and when there's a problem and I need to return, it's very easy and hassle free... I love SKIMS and when there's a problem and I need to return, it's very easy and hassle free Read more

susan jones

★
Never experienced such unhelpful customer service
I've never worked with such unhelpful customer service. For such a big company you would think they would prioritize that. I needed to cancel an order... I've never worked with such unhelpful customer service. For such a big company you would think they would prioritize that. I needed to cancel an order, emailed 2 minutes after it was placed and they just flat out told me they won't cancel it and then took 12 days to ship it. But hey, a discount for a return label. Then a wrong address was added to my friend's order, OH BOY will they not help you with that. Told to create a UPS account and handle it yourself. Well guess what UPS said? You guessed it! The shipper has to contact them. So went back to skims and now they just won't respond. I've never experienced customer service so UNWILLING to help. Read more

Steph

★
Worst experience ever, avoid them !
Worst experience ever with their customer service. I reach them to have an assistance on a return as I have items in final sale ( which supposed not b... Worst experience ever with their customer service. I reach them to have an assistance on a return as I have items in final sale ( which supposed not be not refundable except for European customer with our 14 days withdrawal right) and I can't create myself a pre-paid return label. Well they simply ignore my mail for 10 days now. They don't want to respect their return policy which was pretty clear in the web site that mentionned « Items marked final sale are not eligible for return. For customers in the European Union, the right to cancel and return within 14 days is not affected by the 'final sale' designation.. » So it's called a SCAM! They just reply back with their lame IA which was bad and not helpful! So if you want to get not respected and scammed go and order to SKIMS. The weird thing is they already accept a return with final items in a previous order that I made but somehow this time they literally choose to ignore me and my rights .... That is so bad I have no words .... Read more

Sohphea

★
Extremely appalling customer service
Extremely appalling and disgusting customer service for Europe customers and 0 support for after sales service. Placed an order for 5 items on 29.11.2... Extremely appalling and disgusting customer service for Europe customers and 0 support for after sales service. Placed an order for 5 items on 29.11.2024. Order received on 09.12.2024 but missing 4 items and only received 1. Tried to use the chat function during the 8am-8pm PST hours but no actual customer support available. Filled in the contact form and filed a report on this with proof of postage/pictures and expected a response within 48 hours as guided but received nothing. Tried to follow up with customer service but diverted to virtual assistant and filed another contact form and heard absolute nothing until now which is 16.12.2024. Extremely disappointing experience and i am still awaiting a response. This is not even about a return I am trying to receive the things I have ordered!!!!! This is basic consumer right and the way skims treating customer is extremely poor!!!! Read more

Vivi Leong

★★
I bought the same bras I normally buy...
I bought the same bras I normally buy however this time they arrived and the fabric/straps were totally different. Then I had to pay £7 to return my i... I bought the same bras I normally buy however this time they arrived and the fabric/straps were totally different. Then I had to pay £7 to return my items for a refund. Read more

Shani

★
Don't like the no return policy
Don't like the no return policy. Don't like the estimated arrival being one date and then updated to another. Now it's not coming on time for my niece... Don't like the no return policy. Don't like the estimated arrival being one date and then updated to another. Now it's not coming on time for my nieces birthday. Highly annoyed. Read more

Jeniece Williams