Cahoot summarizes Sol de Janeiro’s return policy for skincare and body care products. Start a return online and return eligible items within 30 days.
Start a ReturnView Full PolicySol de Janeiro accepts returns within 30 days of purchase. Start a return through their Narvar portal and ensure gift items are included when applicable.
| Category | Details |
|---|---|
| Return Window | 30 days from delivery |
| Receipt/Proof of Purchase | Proof of purchase required |
| Return Shipping Responsibility | Free prepaid return label provided |
| Restocking Fees | Shipping costs not refunded |
| Refund Process Time | Refund issued to original payment method |
| Condition of Return | Items must be unused and sealed |
| Exchanges | Exchanges not supported online |
| Exceptions | Gift with purchase must be returned too |
| Special Conditions | Include packing slip or order confirmation |
| Return Instructions | Start return at Narvar portal |
| Additional Nuances | 7–10 business days after receipt |
Use the Narvar portal at returns.narvar.com/soldejaneiro/returns.
Items must be unopened and in sellable condition.
Yes, a prepaid return label is provided.
Yes, gifts with purchase must be returned.
Sol de Janeiro accepts returns within 30 days of purchase for products in their original, unused condition. Items must be unopened and accompanied by proof of purchase.
Once received and inspected, refunds are issued to your original payment method within 7–10 business days. Free gifts must be returned to avoid refund adjustments.
We gladly accept returns for most products within 30 days of purchase, as long as they meet the following guidelines:
Returns made without packaging, outside the sale period, or in used condition may not qualify for a full refund.
We do not accept returns for Sol de Janeiro products purchased through an unauthorized retailer. If your item was purchased through another store, please return it to the original place of purchase.
To submit a return, locate your order confirmation and contact the CX team directly. You’ll be asked to provide your order number, the reason for return, and whether you’d like a replacement or refund.
Include the product in secure packaging and clearly mark the return subject on the outside of the box. Be sure to include any documentation provided in your automatic email confirmation.
Refunds are issued to the original payment method once the return is received and approved. This includes purchases made through Cash App, Afterpay, or credit card. Please allow 5–10 business days for the refund to appear on your bank statement or through your financial institution.
If your return is incomplete, Sol de Janeiro may accept partial returns and issue a partial refund in accordance with current product availability and return review guidelines.
Refunds are not available for items returned outside the return window or that do not meet brand restrictions.
If your item arrived damaged or incorrect, please report the issue directly to our CX team. We’ll review your request and may offer a new order, replacement, or alternate resolution depending on stock and policy.
Sol de Janeiro reserves the right to review returns for authenticity and confirm that they were purchased through our official website or affiliated authorized retailers.
Email: [email protected]
Contact Us: https://soldejaneiro.gorgias.help/en-US/contact