Cahoot summarizes Stanley’s return policy to help you understand your options when returning drinkware, food jars, and outdoor gear. Stanley is known for its durable bottles and containers built for life’s adventures.
Start a ReturnView Full PolicyStanley 1913 accepts returns within 30 days for unused merchandise. Shipping costs are non-refundable. Start your return online through their return center.
| Category | Details |
|---|---|
| Return Window | 30 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Customer responsible for return shipping |
| Restocking Fees | Original shipping fees not refunded |
| Refund Process Time | Refunds processed after receipt and inspection |
| Condition of Return | Items must be unused and in original packaging |
| Exchanges | No exchanges offered |
| Exceptions | Customized items not returnable |
| Special Conditions | Use Stanley return center |
| Return Instructions | Package securely for transit |
| Additional Nuances | Return label provided during process |
Returns are accepted within 30 days if items are unused and in original packaging.
No, original shipping fees are not refundable.
Use the Stanley return center online.
No, customized items are not eligible for return.
Stanley 1913 allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
Stanley 1913 allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
At Stanley, we build products to last a lifetime, but we know things don’t always go as planned. Whether your item didn’t meet expectations, was delivered damaged, or just didn’t fit your lifestyle, the Stanley 1913 returns process is here to help.
This return policy outlines everything customers need to know about how to initiate a return, what’s eligible, and when refunds or replacements can be expected. We’ve made it as smooth and supportive as possible.
We accept returns on most products purchased directly from Stanley1913.com. To be eligible, your item must meet the following return guidelines:
If your return falls outside this timeframe, or the item shows signs of damage unrelated to shipping or manufacturing, it may not be eligible for a refund.
Return shipping costs are the responsibility of the customer unless the item was damaged during delivery or there was a fulfillment error. You will receive instructions and the appropriate shipping address once your return is approved.
We recommend using a trackable shipping method to ensure the item reaches us safely. Stanley is not responsible for returns lost during transit.
To begin a return, visit our online returns center or reach out to our support team. Have your order number, email, and the reason for return ready. Once submitted, we’ll review your request and respond with next steps.
If your product was a gift, or you checked out as a guest, we’ll help you process the return through alternate verification steps.
After we receive your returned item and confirm it meets the return conditions, a refund will be issued to your original payment method. Most refunds process within 5–10 business days after inspection.
If your Stanley item arrived damaged or has a defect, you may request a replacement instead. We’ll review your claim and ship a new product at no additional charge if covered under our warranty.
Applicable taxes will be refunded when required by law, but original shipping charges are typically non-refundable.
Our legendary Stanley warranty covers manufacturing defects for the lifetime of the product. If you’re unsure whether your issue qualifies as a warranty claim or falls under returns, we’re happy to help you figure it out. Just reach out.
Some exclusions apply. Items that may not be returned include:
Please review your item carefully and reach out if you’re not sure.
Our team is ready to assist with all Stanley 1913 returns, shipping address questions, or help with a missing refund. Contact us through our help portal or send us a message, we’ll walk you through every step of the process so you don’t have to worry.
Contact Page: https://www.stanley1913.com/pages/contact
Phone: 800–251–4535 (Monday – Friday, 6a - 4p PT / Saturday – Sunday, 6a - 3p PT)