Cahoot summarizes Steve Madden’s return policy to help you understand your options when returning shoes and fashion accessories. Steve Madden is known for stylish footwear and trendy apparel.
Start a ReturnView Full PolicySteve Madden allows returns within 30 days of delivery. Items must be unused and returned in original packaging. Start your return online.
| Category | Details |
|---|---|
| Return Window | 30 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Free return shipping for domestic orders |
| Restocking Fees | Shipping fees not refunded for expedited shipping |
| Refund Process Time | Refund issued to original form of payment |
| Condition of Return | Must be in original, unworn condition |
| Exchanges | Exchanges via return + reorder |
| Exceptions | Final sale items not eligible |
| Special Conditions | Return with original packaging |
| Return Instructions | Start return through online portal |
| Additional Nuances | Unauthorized returns may be rejected |
Returns accepted within 30 days if unworn and in original condition.
Yes, for standard shipping domestic returns.
Visit the Steve Madden return portal.
No, expedited shipping fees are not refunded.
Steve Madden allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
If you're not completely happy with your purchase, don’t worry, Steve Madden returns are simple and flexible. We gladly accept returns of most unworn merchandise within 30 days of delivery, as long as the item is in its original packaging with original tags attached.
To return merchandise, start by locating your order number and initiating a return online or via e mail. We will provide a return label to help simplify the process. Please note that shipping charges are non refundable.
Returns must be sent back in the original packaging. Items returned without packaging or without tags may not be returned.
We accept returns of unworn merchandise purchased from stevemadden.com. Items bought from other retailers must be returned to the store where they were purchased. Products purchased from usa excluding Colorado Utah and Savannah GA are eligible under this policy. Returns from Utah and Savannah GA may be subject to different terms.
If you are using a discount or loyalty program such as the SM Pass, your refund will reflect the price paid. Please allow up to 10 business days after delivery for your return to be processed.
Items may be returned or exchanged within 30 days of delivery. Once we receive your package by mail or in store, we will inspect it and issue your refund to the original payment method. Refunds are usually completed within 5–7 business days.
Please note, if the return is approved, your refund will exclude any postage or restocking costs. Steve Madden covers restocking and postage only if the return is due to a shipping error or defective item.
For assistance with a return or if you have questions about Steve Madden returns, reach out to us via e mail or through our online portal. Whether you're returning from Colorado Utah and Savannah or anywhere else, we’re here to help make your return experience easy.
Customer Service: 1-888-762-2833
Contact Us: https://help.stevemadden.com/en-US