The Dress Outlet Returns Policy

At The Dress Outlet, our goal is to make sure you love the way you look — and feel — at every special event. Whether you're shopping for a mother of the bride dress, a prom dress, or another formal gown, we want you to shop with confidence knowing that our return policy is designed to support your experience.

While we aim to provide a reliable authenticity guarantee and ensure very good quality across all the dresses on our site, we also understand that sometimes a return is necessary. This guide outlines how to begin a return, what is considered eligible, and how your store credit or refund is processed.

Which Dresses Are Eligible for Return?

You may request a return within 7 days of delivery if your item meets all the following:

• The item is in original condition, unworn, unwashed, and unaltered
• Includes all original tags, packaging, and labels intact
• Was not purchased through curbside pickup or marked as final sale
• Was not worn to an event or occasion

Please include your order number in your return request and ensure your return is approved prior to sending it back to our warehouse. Dresses returned without authorization, or beyond the expected window, may be declined or returned to sender.

How Do I Start a Return?

To begin the return process, contact our customer service department with your order details. Include your order number, email address, and the reason for return. Once your request is reviewed and approved, you’ll receive instructions for sending your item back.

If you're unsure whether your item is eligible, our support team will help guide you. For faster service, be sure to check your original receipt or order confirmation email before reaching out.

What If I Received the Wrong Dress?

If you received an incorrect item, wrong size, or a damaged dress, please notify our team within 48 hours of delivery. We'll prioritize your claim and issue a replacement or full refund depending on availability. In such cases, you will not be responsible for shipping costs or restocking fees.

Refunds, Store Credit & Restocking Fees

All eligible returns will be issued as store credit unless otherwise specified. Store credit is processed within 7–10 business days of receiving and inspecting your item. You’ll receive an email notification once the credit is available in your account.

Please note: a standard 20% restocking fee applies to most returns unless the item was incorrect or defective. This fee helps us maintain quality control, inspect inventory, and keep return processing times low for all customers.

Items That Cannot Be Returned

• Items listed as final sale or discounted as part of clearance events
• Dresses that have been worn, altered, or show signs of use
• Items purchased more than 7 days prior to return request
• Orders fulfilled through curbside pickup or pop-up locations
• Returns without tags, packaging, or proof of purchase

If you are unsure about eligibility, reach out to us before initiating a return. We’re happy to review your case in detail to determine if a return is possible.

Shipping and Delivery Considerations

Customers are responsible for return shipping costs unless the return is due to a fulfillment error or damaged item. We recommend using a trackable carrier and saving your shipping receipt until your return is fully processed. Lost or untracked return shipments will not be credited.

If you need more information on delivery timelines, please visit our Shipping Policy page.

Price Match, Exchanges, and Reorders

We do not currently offer price adjustments after purchase. If you wish to exchange your dress for another size or style, we recommend returning your original item (if eligible) and placing a new order. This ensures quicker processing and allows you to reserve the item before it sells out.

If you’re shopping for an event and want to ensure you get the best size and fit, consult our size chart or contact our stylists for a recommendation.

Need Help?

Our customer service department is here to help. Whether you’re wondering if your item qualifies, looking for a better fit, or have questions about return timelines, just contact us. We’re committed to helping you look your best — with confidence.