Cahoot summarizes Turtle Beach’s return policy to help you understand your options when returning gaming headsets or accessories. Turtle Beach supports online returns within 30 days of purchase.
Start a ReturnView Full PolicyTurtle Beach offers 30-day returns for headsets and accessories purchased online. Start a return from the support site or contact customer service.
| Category | Details |
|---|---|
| Return Window | 30 days from delivery |
| Receipt/Proof of Purchase | Yes, required through support site |
| Return Shipping Responsibility | Customer pays return shipping (unless defective) |
| Restocking Fees | Original shipping costs are not refundable |
| Refund Process Time | Refunds to original payment method |
| Condition of Return | Must include all original packaging and accessories |
| Exchanges | Exchanges only for defective or incorrect items |
| Exceptions | Final sale items are not eligible for return |
| Special Conditions | Return authorization required |
| Return Instructions | Initiate return from returns help page |
| Additional Nuances | 7–10 business days after return is processed |
Returns must be made within 30 days of receiving the product.
Yes, unless the item is defective or incorrect.
Visit the Turtle Beach support site to begin.
Refunds are issued to the original payment method.
Turtle Beach offers a 30-day return policy for products purchased directly from their website. Returned items must be in their original condition with all packaging and accessories.
Refunds will be issued to the original method of payment within 7–10 business days of receiving and processing the return.
Customers may return most items purchased through the Turtle Beach website within 30 days of delivery. To be eligible for a refund:
Parts and accessories under 1lb, including cables or detachable microphones, are also returnable if unused and in original condition.
Turtle Beach reserves the right to reject any return that is incomplete, returned beyond the 30-day window, or arrives damaged.
To initiate a return, customers must first request an RMA number from customer service. The RMA request must include your order number and shipping receipt of payment. Once approved, you’ll receive return instructions and the return shipping destination.
Please repack the product securely, include the RMA number inside the package, and clearly label the outside with the RMA reference.
Customers are responsible for all return shipping fees unless the item arrived defective or an error was made in fulfillment. Original shipping fees are non-refundable.
Orders are typically processed and shipped the next business day (Monday–Friday). Any changes to estimated delivery time due to increased national shipping volume or weather conditions are beyond our reasonable control.
Shipping methods include ground, 2-day air, and signature-required service. Processing cutoff is 2:30PM EST regardless of shipping option.
Once your returned item is received and reviewed, the refund policy procedure begins. Approved refunds are issued to the original payment method, including those placed using Klarna payment methods.
Refunds may take up to 10 business days to appear, depending on your bank or payment platform.
Turtle Beach reserves the right to limit returns, adjust policy terms, or update handling procedures without prior written notice. Refunds are not available for items returned without an RMA or that fail inspection.
Support: https://support.turtlebeach.com/
Phone: (914) 345-2255 (Monday - Friday 9a - 5p ET)
Contact Us: https://support.turtlebeach.com/s/contactsupport?language=en_US&co=en_US