Turtle Beach Returns Policy

★
Turtle Beach Headsets- will be faulty in 2 months max!
As seen on many reviews here.. I have bought 2 headsets in the space of 8 months. Both now faulty! Note- Turtle Beach only offer 30 days return on the... As seen on many reviews here.. I have bought 2 headsets in the space of 8 months. Both now faulty! Note- Turtle Beach only offer 30 days return on their product. They know they're making sub standard products. If you have kids (below 16 playing) on a console- DO NOT BUY- they will break in weeks!! Read more

Simon Dalton

★
Headphones don't work and replacement taking forever
Ordered a pair of Turtle Beach headphones on Amazon from Turtle Beach themselves because I needed to upgrade and the one's that arrived wouldn't work ... Ordered a pair of Turtle Beach headphones on Amazon from Turtle Beach themselves because I needed to upgrade and the one's that arrived wouldn't work on my Xbox Series X, I contacted support and they were really responsive which was great but unfortunately everything they suggested didn't work. At this point support told me they would need to be replaced because they were defective. After providing all of the necessary photos and information my return was accepted and was told I could dispose of the headphones. This was now 37 days ago (27 business days) and since then there has been a back and forth informing me that the headphones they want to replace are now out of stock so will I accept a different pair. Each time I have said yes that's fine and still to this date I find myself chasing to ask for an update without anything being sent. The original reply to me on support said the replacement pair should hopefully be shipped in 2-4 business days but that's just not the case. Frustrating in all honesty as I would have just gotten something else if I knew it would take this long to get a working pair of headphones. Read more

Joe Corby

★★★★★
Disappointing product, great customer service
So the product was disappointing because it stopped working after 10 days. But the customer service was fantastic. Very helpful. Made doing the return... So the product was disappointing because it stopped working after 10 days. But the customer service was fantastic. Very helpful. Made doing the return as painless as possible and received the refund earlier than expected. Read more

customer

★★★★★
Excellent service.
Had to replace my controller after a month. Great service by TB. Easy to request return. Replacement sent within a day or so.... Had to replace my controller after a month. Great service by TB. Easy to request return. Replacement sent within a day or so. Read more

Happy Customer

★★★★★
Easy to use return process
0... Read more

Derek Robertson

★★★★★
I only buy turtle beach products...
I only buy turtle beach products because the return and exchange policy is extremely fast, easy , Recommend all your products when I can... I only buy turtle beach products because the return and exchange policy is extremely fast, easy , Recommend all your products when I can Read more

Ray

★★★★★
My return of a gift I purchased for my...
My return of a gift I purchased for my son was done in a very professional manner.... My return of a gift I purchased for my son was done in a very professional manner. Read more

Jan

★★★★★
Still love Turtle Beach even after not liking the controller.
I purchased a product (Stealth Controller) I wasn't happy with and the return process was seamless. This was the first Turtle Beach product I ever ret... I purchased a product (Stealth Controller) I wasn't happy with and the return process was seamless. This was the first Turtle Beach product I ever returned and it was a surprisingly easy and enjoyable experience. Read more

Trevor

★★★★★
Best warranty return every
Best warranty return every. Amazing customer service consultants and turnaround had it fixed and up playing in less than 5 business day!!!... Best warranty return every. Amazing customer service consultants and turnaround had it fixed and up playing in less than 5 business day!!! Read more

Bryan

★★★★★
Very simple return process
Very simple return process, got our new headset in no time.... Very simple return process, got our new headset in no time. Read more

Stacey

★★★★★
Needed to sort out a faulty item
Needed to sort out a faulty item. Prompt response to emails. Helpful step by step guide to try to resolve the issue. When this didn't resolve the issu... Needed to sort out a faulty item. Prompt response to emails. Helpful step by step guide to try to resolve the issue. When this didn't resolve the issue, the process to return and replace the item (as under warranty) was easy and really quick. Read more

claire

★★★★★
Fast, easy customer service
I had to return my VelocityOne Flightstick because the lower lights stopped working. The flightstick still worked great; it's just the lights malfunct... I had to return my VelocityOne Flightstick because the lower lights stopped working. The flightstick still worked great; it's just the lights malfunctioned. I sent an email to Turtle Beach about this, and they VERY quickly and efficiently made arrangements to replace it. A super easy, fast transaction. It's nice to find a company that stands behind their products! Read more

J.R.

★★★★★
Snazzy title
The person that handled my return was absolutely fantastic! He answered all my questions and went above and beyond to help with getting me a working d... The person that handled my return was absolutely fantastic! He answered all my questions and went above and beyond to help with getting me a working device. Read more

Phillip

★★★
Great service unfortunate ending.
I've had experience with turtle beach many years ago, was one of my first high end headsets and I loved them. So when I decided to upgrade my headset ... I've had experience with turtle beach many years ago, was one of my first high end headsets and I loved them. So when I decided to upgrade my headset this time I went with turtle beach, coming from the razer shark v2 ( loved those things) . I spend a little more than I usually would because I believe you don't have to spend a bunch of money to get a decent audio experience. Regardless I Purchased the drdisrespect limited editions stealth 700 gen 2 max pc/ps version. I was super excited for one because it's the doc and two they looked pretty sweet. Order arrived quickly considering it was the holidays. Headset worked great first few days. But then I started to notice I would have connection issues whenever I turn on my ps5, whatever that wasn't a deal breaker. None the less I still sent support an email to see if I could trouble shoot the issue away. It took a day or two to get a reply. I tired some trouble shooting seemed to help, but then I noticed the game audio was always uncomfortably loud. So I attempted to lower via the game volume wheel and nothing would happen. Again I contacted support I was given instructions on how to trouble shoot/ update headset and transmitter to no avail. I finally just gave up began the refund process. That turned out to be pretty easy without hassle. Fast forward two days or so I get an email asking to verify my address so a replacement set can be sent out to me which was awesome but yet disappointing because I had already sent out my headset and with refund already being processed. I would much rather have taken the replacement then refund as this was a gift to myself for my birthday and the holidays. Positives 1. Shipping was awesome and quick. 2 support team was great with trouble shooting efforts. 3 quality of headset was great felt rugged and not cheap. like it would last me a long time. 4. Honored return with holiday window. Cons 1. Response time could have been a tad bit quicker. 2. Trouble shooting did not fix my issue. 3. Wish replace email was sent out before refund email. Read more

juan

★★★★★
I received a defective rudder pedal...
I received a defective rudder pedal unit. I did my own troubleshooting before emailing Tech Support. I was concerned about how soon I would hear back ... I received a defective rudder pedal unit. I did my own troubleshooting before emailing Tech Support. I was concerned about how soon I would hear back from them online, but it was quicker than what the website commits to. Together with tech support we easily determined it was just a defective unit and I was able to return it painlessly for a replacement that works perfectly. Read more

Jarrod

★★★★★
Great customer service
Great customer service. Made really easy to return product to get service. Was a super fast turnaround had my new headset with in a week.... Great customer service. Made really easy to return product to get service. Was a super fast turnaround had my new headset with in a week. Read more

Steven

★★★★
I had to make a return and the whole...
I had to make a return and the whole process was smooth thank you... I had to make a return and the whole process was smooth thank you Read more

Ashley

★★★★★
Customer service like no other
I contacted customer service about how my controller was broken and from that they quickly sent me a return slip and postage to return the controller.... I contacted customer service about how my controller was broken and from that they quickly sent me a return slip and postage to return the controller. I sent back the controller and without a long wait time they sent me a new replacement controller. The fast response to my initial problem was great but what really sealed the great experience was the no wait time on the solution. Thank you for such great service! Read more

Ryan

★★★★★
Effortless faulty item return
The return process for the item was effortless.... The return process for the item was effortless. Read more

David

★★★★★
Amazing customer service
Even though I had to return my headset multiple times, I ended up getting a free upgrade and have been satisfied ever since... Even though I had to return my headset multiple times, I ended up getting a free upgrade and have been satisfied ever since Read more

Collin

★★★★★
Fantastic Customer Service
Purchased a pair of Stealth 700 Gen two for my son in July 22. A week ago they broke, so I contacted Turtle Beach as they gave a two year warranty. Th... Purchased a pair of Stealth 700 Gen two for my son in July 22. A week ago they broke, so I contacted Turtle Beach as they gave a two year warranty. They looked at the photos and asked me to inform Amazon that they had authorised an exchange under the warranty scheme. I contacted Amazon and thats where it became difficult, as the call centre was in India, it was difficult trying to explain to them. They just kept telling me that the 30 day return window had expired and that they could not exchange. I kept going around the houses with them, making no progress. Frustrated, I contacted Turtle Beach and explained my disappointment. Without hesitation Turtle Beach authorised delivery from their own warehouse of a replacement headset. The headset arrived this morning and is the latest version of the model we purchased last year. This is how customer service should be. Turtle Beach clearly care about their reputation and value their customers. Thank you Turtle Beach Customer Service. Read more

Adrian R

★★★★★
My return was quick and easy and...
My return was quick and easy and relatively hassle free. I recommend Turtle Beach to everyone!... My return was quick and easy and relatively hassle free. I recommend Turtle Beach to everyone! Read more

Andrea

★★★★★
Handled the return quickly and...
Handled the return quickly and painlessly... Handled the return quickly and painlessly Read more

Joshua

★★★★★
Good experience with warranty return...
Good experience with warranty return after some time... Good experience with warranty return after some time Read more

Mackenzie

★★★★★
Outstanding customer servic quick...
Outstanding customer service and quick return process. Company stands by its warranty. Best gaming headsets in the market. Period!... Outstanding customer service and quick return process. Company stands by its warranty. Best gaming headsets in the market. Period! Read more

CRISTOPHER

★★★★★
Prompt, Polite, & Hassle-Free
The team responded promptly and immediately emailed a shipping label to me. And then about one week prior to the expected delivery, I received my repl... The team responded promptly and immediately emailed a shipping label to me. And then about one week prior to the expected delivery, I received my replacement controller! It was so much more convenient than I expected and less of a hassle than any return I've had to do before! Read more

Jami

★★★★★
Great Warranty Support
Quick and painless resolution to my issue. The controller joystick physically broke within the warranty period. They checked my warranty status, issue... Quick and painless resolution to my issue. The controller joystick physically broke within the warranty period. They checked my warranty status, issued return instructions, and quickly shipped me a replacement. I was out of commission for about three days total, far exceeding my expectations! Read more

Aaron Foellmi

★★★★★
The return process was very easy
The return process was very easy. Had no problems. The replacement product arrived more quickly than expected.... The return process was very easy. Had no problems. The replacement product arrived more quickly than expected. Read more

Johnny Cho

★★★★★
My Turtle Beach Stealth Pro for Xbox...
My Turtle Beach Stealth Pro for Xbox headset was purchased on Amazon. The headset's right ear did not emit the same level of noise as the left side, w... My Turtle Beach Stealth Pro for Xbox headset was purchased on Amazon. The headset's right ear did not emit the same level of noise as the left side, which really bugged me. I contacted Turtle Beach's Customer Service and they responded within their next business day. They were informed of the issue and sent a return label to get a replacement. The replacement was sent as soon as they received the bugged headset. The new one did not have that problem and works amazing! Two bluetooth devices playing at once was one of my favorite features. The best feature, in my opinion, would have to be the ability to control mic and headset dials through your phone. Really helps during gaming moments, especially when your team is being obnoxiously loud. 9/10 would recommend. The cons would be that it looks a little too big on my head, and its weight can hurt the top of my head. I'd have to adjust it well so that it doesn't hurt. I mostly wear hats/beanies when I'm gaming so it's not too bad for me. Other than that, a solid headset. Worth the extra money. Read more

AJ

★★★★★
Fast and easy return
Fast and easy return. Replacement product was delivered quickly.... Fast and easy return. Replacement product was delivered quickly. Read more

Bonnie Jones

★★★★★
Had an issue with headphones after a...
Had an issue with headphones after a month. Had to return to america at my own cost so £37 postage but got a new set so pretty pleased with the outcom... Had an issue with headphones after a month. Had to return to america at my own cost so £37 postage but got a new set so pretty pleased with the outcome except postage costs. Read more

Karen

★★★★★
Fantastic Customer Service
When I noticed that one of my buttons (H2-Up) was not working on my Velocity One Flight, I contacted Turtle Beach, who responded the next day and walk... When I noticed that one of my buttons (H2-Up) was not working on my Velocity One Flight, I contacted Turtle Beach, who responded the next day and walked me through a couple steps to verify that the problem was with the V1F button and not an issue within MSFS 2020. Once that was done, they immediately provided me an RMA and shipping label to return the product for replacement. The process was effortless, timely and professionally handled by the T/B representative. Kudos to T/B for their outstanding Customer Service. Read more

Unknownrider

★★★★★
The return of my son's headphones for...
The return of my son's headphones for new ones was easy and fast. Thank you!... The return of my son's headphones for new ones was easy and fast. Thank you! Read more

Amy

★★★★★
Best Customer Service
Smooth transaction for a return and new unit sent to me after troubleshooting. Best customer service I have had in a long time.... Smooth transaction for a return and new unit sent to me after troubleshooting. Best customer service I have had in a long time. Read more

J VAN SLYKE

★
Worst customer service ever!
Worst customer service ever!! Purchased 2 stealth 600 gen2 max multiplatform xbox headsets. 1 worked. The other just static. Contacted to have replace... Worst customer service ever!! Purchased 2 stealth 600 gen2 max multiplatform xbox headsets. 1 worked. The other just static. Contacted to have replaced, they make you jump through hoops. Piecemeal questions. - what is serial number - do all of these tests and send us results Finally said okay, it needs to be returned. I boxed it all up, attached return label they sent and mailed it out. All within return holiday period. Only after they receive return do they start sending replacement. Finally got replacement. IT WAS DEFECTIVE! This one had a broken microphone right out of box. Contacted them again. Despite this is 2nd defective item, they still make you jump through hoops. - what is serial number - send us pictures Then you need to ship back. When asked to speak to superviser, rep actually said that was not necessary. Like what? Who responds with that when a customer asks for a superviser. Rep says will expedite return, and will go out as soon as return is scanned as dropped off at UPS. Needless to say, item was dropped off, and 4 days later still nothing mailed out to me. Completely lied about expediting. Still have not received product paid for for Christmas for my son. Also now rep said superviser will call me. And got no call. Also called Turtle Beach last week and was told superviser Malcolm would call me. Got no call. This is the worst company I have ever dealt with. Read more

MS

★★★★★
I had a issue with a pair of my Scout...
I had a issue with a pair of my Scout air ear buds, I summited a ticket and heard back immediately, they had me try a couple things and when that did ... I had a issue with a pair of my Scout air ear buds, I summited a ticket and heard back immediately, they had me try a couple things and when that did not work they sent me a RMA to return the ones I had and once received they sent me a new pair right away. No issues at all and the new ones work great! Read more

Edward

★★★★★
I felt that your customer service was handled perfectly
I felt that your customer service was very helpful in first trying to diagnose a problem, working to correct that problem, and then, when it was reali... I felt that your customer service was very helpful in first trying to diagnose a problem, working to correct that problem, and then, when it was realized that it was a faulty product, the speed and the process of getting the return information and getting it shipped back was about as easy as I've ever had to deal with. All the directions were perfectly clear. I wasn't guessing and hoping that things were right. You honored your warranty without trying to not honor it first the whole process was in my opinion. Perfect. I have no negative criticisms at all. Read more

Roger

★★★★★
Broken headset replaced
Great service and quick return... Great service and quick return Read more

Adam

★★★★★
Return of a damaged Item. I appreciated the quickness and ease of...
I appreciated the quickness and ease of the request process. The items were delivered promptly and the process was not difficult at all.... I appreciated the quickness and ease of the request process. The items were delivered promptly and the process was not difficult at all. Read more

Veronica

★★★★★
Turtle Beach Technical Support Team was Extremely Helpful
The Turtle Beach Support Team was very quick to respond and was extremely helpful. I purchased a VelocityOne Flight yoke and the warranty from Amazon ... The Turtle Beach Support Team was very quick to respond and was extremely helpful. I purchased a VelocityOne Flight yoke and the warranty from Amazon and it didn't work properly with my PC (yoke powered off after 5 mins while plugged in and my PC still says the device is working properly.. [pitch input still recognized, but nothing else.. no LED's, no display screen, no yaw, roll, throttle, buttons etc..]). We thought it was the yoke itself and Turtle Beach swapped it out immediately and I encountered the same issue with the replacement. The firmware, windows os and BIOS are all up-to-date. All USB settings were set to NOT save power and NOT disable device automatically. Even tried old firmware to no avail. BUT, it does work fine on a 20 year old HP desktop that won't run FS2020 very good, and works on my friends Xbox (the yoke never powers off). The product itself was amazing when I was able to use it (having to re-plug in every 5 mins). But not one mention about the issue online so I'm the only one to encounter this problem. I spoke with both TB and my pc's support team and no fix was found. So, unfortunately my PC is the culprit (which is only 3 years old [MSI Trident A-Plus]) so I had to return the yoke. Ultimately, my experience with the Turtle Beach Support Staff exceeded my expectations and they reached out constantly to assist with my issue. I am very pleased with their service and would purchase more products from them. Also, I would recommend the VelocityOne Flight yoke as it most likely works with everyone else's PC or XBOX and is very realistic, responsive and fun to use. Read more

Patrick

★★★★★
My Velocity One failed and after...
My Velocity One failed and after calling tech support, a new one was shipped as a replacement. I was given a pre-paid UPS authorization to use to retu... My Velocity One failed and after calling tech support, a new one was shipped as a replacement. I was given a pre-paid UPS authorization to use to return the inoperative unit. Very pleased with the service personnel and the timely manner in which the replacement was delivered to my home. Read more

JOHN T CORNING

★★★★★
Great service
Great service. Fast return on warranty... Great service. Fast return on warranty Read more

Quincy

★★★★★
Great service
Great service. Fast return on warranty... Great service. Fast return on warranty Read more

Quincy

★★★★★
A+ Customer Service
I contacted customer support about a product that wasn't working properly, after a few quick emails they told me to exchange the item for warranty. (N... I contacted customer support about a product that wasn't working properly, after a few quick emails they told me to exchange the item for warranty. (Not a big deal as sometimes things happen) The return process along with the exchange of the replacement item went extremely smooth and I couldn't be happier with the customer service provided to me! Gives me confidence that they are willing to stand behind their product! Thank you! Read more

Jordan

★★★★★
I was very impressed with the service...
I was very impressed with the service for my return. They were professional and accommodating.... I was very impressed with the service for my return. They were professional and accommodating. Read more

Kenneth Bartels

★★★★★
Recon Controller Customer Service
Controller 3.5 jack stopped working 2 days into using it. Contacted customer support and return/exchange was set up quickly and painlessly. Great supp... Controller 3.5 jack stopped working 2 days into using it. Contacted customer support and return/exchange was set up quickly and painlessly. Great support and resolution. New controller works perfectly so far. Read more

DJ

★★★★★
Amazing response and return experience.
Amazing response and return experience. Received my replacement headset in record time. Thank you... Amazing response and return experience. Received my replacement headset in record time. Thank you Read more

Gregory

★★★★★
Helpful
Emailed with customer services regarding my headset not working. They were very responsive and super helpful throughout the return process... Emailed with customer services regarding my headset not working. They were very responsive and super helpful throughout the return process Read more

Dana Jones

★★★★★
Got the velocity one flight controller...
Got the velocity one flight controller and was impressed with quality and features just didn't work for my setup and play style. Was not a problem and... Got the velocity one flight controller and was impressed with quality and features just didn't work for my setup and play style. Was not a problem and very easy to send product back and return for a full refund. Thanks turtle beach for making customer service easy and hassle free. I'm a long time turtle beach customer with multiple products in the past. Read more

Scott

★★★★★
Great
My return was flawless!... My return was flawless! Read more

hazel

★
Turtle Beach Ruin Xmas
This is the first negative review I have ever written, but Turtle Beach have ruined my sons Xmas! We were fortunate enough to receive a VelocityOne Fl... This is the first negative review I have ever written, but Turtle Beach have ruined my sons Xmas! We were fortunate enough to receive a VelocityOne Flight on 1st December which, although an excellent item in itself, had a fault with one of the flight levers, not a problem as a quick exchange (they have stock on the uk site) would sort it all out? Wrong. It has taken 10 days from the first email I sent requesting a refund or exchange on 1/12 with many more emails and videos with 3 different people to get them to agree an exchange, even though I am well within my legal return window of 14 days. To cap it all off now they have finally sent me a return label they warn it will take up to 14 days upon receipt to dispatch a replacement, even though they are in stock. Couple that with the additional 3 days fedex return and we are looking at possibly receiving the new item after New Year! Hence sadly I have had to ask for a full refund which will probably take another 2 weeks or so and not having a spare £350 to try and buy another, whilst awaiting the refund, has totally dashed what would have been a great Xmas present. I was originally weary dealing with a company that doesn't have a contact number and I have been proven right. On a positive the service reps were all lovely but the companys turnaround times and processes have been the worst I've encountered. Read more

AUBREY

★★★★★
Great customer service and return policy
0... Read more

Rob

★★★★★
Great customer service
My son had an issue with his gaming headphones. After contacting customer service we were told of a few ways to possibly fix the problem. When these f... My son had an issue with his gaming headphones. After contacting customer service we were told of a few ways to possibly fix the problem. When these failed fix the issue we were immediately issued a return authorization for the defective product, and they mailed a new replacement. Overall the entire process was accomplished in less than a week, and we came away very satisfied with our dealing with their customer service. Read more

Jason

★★★★★
Quick return
Quick return! Thank you!... Quick return! Thank you! Read more

Christopher

★★★★★
Quick return
Quick return. Replaced product fast. Thank you!... Quick return. Replaced product fast. Thank you! Read more

Christopher

★
Inferior products and poor customer service
I bought a headset online from turtle beach . After a few weeks one side stopped working . I contacted turtle beach for a refund . they took so long t... I bought a headset online from turtle beach . After a few weeks one side stopped working . I contacted turtle beach for a refund . they took so long to contact me regarding the return process that it was over the 30 days so I could not get a refund. then they sent out a replacement to the billing address not the delivery address so I didnt receive ...beware of this company.... inferior products and 30 day refund policy applies from the day you order NOT the day you receive your goods ! Read more

John Davey

★★
Customer support is appalling.
First time buyer directly from Turtle Beach website. Customer support takes a very long time to reply to emails. I appreciate the Covid-19 outbreak ha... First time buyer directly from Turtle Beach website. Customer support takes a very long time to reply to emails. I appreciate the Covid-19 outbreak has affected lots of operations in most businesses. However, I can't see the number of emails received by Turtle Beach to be that much to cause delays like a whole 10 days or more to address customer issues. The other problem I experienced was whoever read my emails and I'm guessing a different person each time, was not reading properly and replied with requests that was already in my emails. Then another issue was lack of communication between their depot and customer service. I mean after all it's a retail company that sells products aimed at one particular market, so how hard could it be and it's not like it's the biggest company in the world with 100 different departments. You get the picture. Of course this was my experience as someone who purchased from TB for the first time and I value experience therefore, I would not purchase from their website again. The only reason I didn't give just one star is, I can recommend their Elite Pro 2 headset with amp easily to anyone. It's awesome and with the superhuman hearing it's ridiculously accurate with imaging, especially when playing FPS games. Only 2 downsides for me were lots of wires running across my living room floor, which was a death trap and the Bluetooth connection was quite unreliable. So if you're a desk gamer and TB makes their Bluetooth connection with the TB hub app more reliable then I can easily recommend. If you're a living room gamer then go for one of TB wireless options. But I would highly recommend to purchase from somewhere like Amazon as they usually price products cheaper than official sites and their return process is amazingly easy or simply if you haven't got a budget and ok with spending around £250-£300 then go for the SteelSeries Arctis Pro with game DAC or Pro Wireless. Omg they're simply the best. Read more

Fehim Akindji

★
Terrible customer service
Terrible customer service, they don't reply to emails promptly, and when they do they don't even read it. I bought a £70 headset and they sent me the ... Terrible customer service, they don't reply to emails promptly, and when they do they don't even read it. I bought a £70 headset and they sent me the complete wrong thing, then stated if I was unhappy with the purchase I need to return it, however shipping costs I could incur. All I asked them is to send me the thing I ordered. 2 weeks later I still have no headset. I am now having to go through PayPal to get my money back. Worst experience of purchasing online. DO NOT BUY FROM TURTLE BEACH. Read more

Andy Mimnagh

★
Elite 800 Headset a Costly Mistake
I bought my husband the Elite 800 wireless headset for 2019 Christmas. I'm no headset guru, but figured this headset would be a great choice. Fast for... I bought my husband the Elite 800 wireless headset for 2019 Christmas. I'm no headset guru, but figured this headset would be a great choice. Fast forward to now (just over 4 months later), and the headset already broke on one side. I could see if he was some 12 year-old throwing a fit and flinging them at the wall or floor, etc., but he is nothing of the sort. Additionally, the headset wasn't use often, so it couldn't have been "wear and tear." In addition, he has to go through a ridiculous process to even get them to work properly. I probably won't get this down step by step accurately, but it's something to this effect: He has to plug the headset to the controller for it to be acknowledged (so much for wireless). Then he removes the wire. THEN he has to go into settings and toggle the audio part, because it resets him back to TV. He then has to cough and clear his throat when he turns it on, to ensure it's sending through. Wait! That's not all! Oft times he doesn't hear anything, so he has to run the course of this stupid process all over again. It takes him around 5-10 minutes of this garbage every single time he decides to reluctantly join a group in the game he's playing. The only consolation is he says once it's all working (lol) the sound is nice. But that's it. I find it sad and disappointing that a renowned name such as Turtle Beach puts out this kind of headset. I know a lot of people have good results with this headset, but I do know there are equally a lot who are getting the poor results we're having. And to think I spent what I did on them, not including shipping. Too late to return, so we're stuck with a bad headset. One more thing: My husband just told me he had another TB headset in the past, and he had issues with that one, as well. Had I known, I wouldn't have gotten these. :-/ Read more

Kristen Robinson

★
After i told them that i want to return...
After i told them that i want to return my package the stopped replying to my emails.... After i told them that i want to return my package the stopped replying to my emails. Read more

Kevin

★
To anyone thinking of buying Turtle...
To anyone thinking of buying Turtle Beach I have one word - don't. The reason being is simple - they're very cheaply made with cheap materials. I had ... To anyone thinking of buying Turtle Beach I have one word - don't. The reason being is simple - they're very cheaply made with cheap materials. I had my elite pro headphones little over six months before they started falling apart and I've had to return them to be replaced. Fortunately, they offer a two year manufacturer warranty but that warranty doesn't reset when I receive my new headphones. I play online and have plenty of friends that also have the elite pro headphones and have also had the same problem. Also, if you search for Turtle Beach on Twitter you'll see many others with the same problem. I wouldn't be so bothered if it was a £30 product, but it's a £150 product and you expect more for your money. Clearly, it's a cheaply made product. While I'm happy TB are replacing my headphones for a new pair, I've already made my mind up that I'll never be buying from this brand again. I'll probably buy Sennheisers in future, as it's a brand I trust that's been making headphones for a lot longer than Turtle Beach. I made a mistake buying these headphones, don't make the same mistake I did. Read more

David Kitchen

★
don't bother buying turtle beach
Bought a new headset in february, in late july (just 6 months later) it developed a high pitch whistle every now and again, gradually getting worse an... Bought a new headset in february, in late july (just 6 months later) it developed a high pitch whistle every now and again, gradually getting worse and more frequent, contacted turtle beach support (support being a VERY lose term) only to be told as i bought it through ebay (even though it was brand new when purchased from a shop rather than a private seller) i was told, essentially, tough, we wont help you, buy a new one! good old fred at turtle beach support! i shall be buying a new one, however, it won't have turtle beach written on it anywhere! they won't even entertain customer satisfaction, they could of just asked me to return the faulty one, and send me a replacement, but no, why should they, they already have my money Read more

Richard Cuffley

★
Literally worst customer services ever
I have never experienced such bad customer services than with Turtle Beach! Brought new wireless set from amazon. They would not pair so nearly sent b... I have never experienced such bad customer services than with Turtle Beach! Brought new wireless set from amazon. They would not pair so nearly sent back to amazon for replacement would have taken matter of days to do return. For some stupid reason decided to go down warrenty route. Now nearly two months later still waiting for set to be sent. If you ever speak to a rowan on sutomer support shoot yourself will be easier. Every time chased told will be dispatched in 10/14 days even when over that time. Finally sent strong wondered email shall we say. Suddenly response changes to currently out of stock and waiting delivery. Still waiting. Still waiting. Will deffo never buy any turtle beach again, second rate product to match no rate customer service. They don't even have a complaint email Read more

Will

★
The products and return policy are insanely bad
The products are now absolute rubbish, a complete waste of money. They know how bad their products are so to keep your money their return policy is th... The products are now absolute rubbish, a complete waste of money. They know how bad their products are so to keep your money their return policy is that you can't return it, unless it is completely brand new. In other words, if you even take it out of the box to try it and find it isn't what you wanted or doesn't fit (in my case), then tough you can't give it back. Pathetic return policy. The Stealth 500P is a £90 headset, I paid £60 and was still disappointed. It is like a vice on your head, the fake leather on the ear cups is disgusting and hard, adding to the discomfort. Turtle Beach have my money and that's fine but hopefully this review makes sure enough people don't buy their awful products that they lose out on more than the money they conned me out of. Avoid if you want to save time and money, cheers. Read more

Tom