Cahoot summarizes Vera Bradley’s return policy to help you understand your options when returning bags, travel items, or accessories. Vera Bradley is known for quilted patterns and colorful styles.
Start a ReturnView Full PolicyVera Bradley accepts returns within 60 days for most products. Personalized and final sale items are not eligible. Start your return online.
| Category | Details |
|---|---|
| Return Window | 60 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Free return shipping |
| Restocking Fees | Shipping fees not refunded |
| Refund Process Time | Refund processed after receipt |
| Condition of Return | Items must be unused with tags |
| Exchanges | Exchanges via reorder |
| Exceptions | Personalized and final sale items not returnable |
| Special Conditions | Must include original receipt |
| Return Instructions | Start online using the return center |
| Additional Nuances | Returns from gift purchases refunded to purchaser |
Most items can be returned within 60 days.
No, personalized items are final sale.
Yes, for returns within the U.S.
Gifts are refunded to the original purchaser.
Vera Bradley allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
At Vera Bradley, we believe in functional fashion that brings joy to everyday life. But if something isn’t quite right, whether your bag arrived damaged, the pattern didn’t match your expectations, or you changed your mind, the Vera Bradley returns process is designed to be smooth, supportive, and stress-free.
This guide walks you through what’s eligible, how to start a return, when you’ll receive your refund, and everything else you need to know about returning Vera Bradley items.
We gladly accept returns on most items purchased directly from verabradley.com or a Vera Bradley store, as long as:
Items purchased at outlet stores or from authorized third-party retailers must be returned to their original place of purchase.
You can start a return by visiting the official Vera Bradley returns portal. Simply enter your order number and email address to access your return options.
After confirming eligibility, you’ll be able to generate a prepaid return shipping label and begin the return process. Items should be repackaged securely and sent using the label provided.
If your Vera Bradley item was a gift, we’ll help you process the return for store credit.
Once your return is received and inspected, we’ll issue a refund to your original payment method or provide store credit — depending on your selection and the nature of your return. Most refunds process within 7–10 business days.
Please note: original shipping charges are non-refundable unless the item arrived damaged or there was a fulfillment error.
Vera Bradley does not currently offer direct exchanges. To get a different style, color, or size, simply return your original item and place a new order.
While we strive to accommodate as many returns as possible, a few categories are non-returnable:
If your return falls into one of these categories, it may be declined or returned to sender.
Still unsure whether your Vera Bradley item qualifies? Have questions about your return status, shipping fees, or how to receive your store credit? Our customer service team is always ready to assist.
You can reach Vera Bradley support via email, phone, or through our online help center. We’re here to make sure your experience is just as vibrant as the bags you carry.
Email: [email protected]
Phone: 888 855 8372