Cahoot summarizes Waterdrop’s return policy to help you understand your options when returning filters, pitchers, and other water purification products. Waterdrop is known for its compact and eco-friendly filtration systems.
Start a ReturnView Full PolicyWaterdrop US accepts returns within 30 days for items purchased directly through their website. Original shipping fees are not refunded. Start your return by filling out their Typeform.
| Category | Details |
|---|---|
| Return Window | 30 days |
| Receipt/Proof of Purchase | Required via Typeform |
| Return Shipping Responsibility | Customer pays return shipping |
| Restocking Fees | Original shipping fees not refunded |
| Refund Process Time | Refunds processed after receipt and inspection |
| Condition of Return | Item must be unused and in original packaging |
| Exchanges | No exchanges |
| Exceptions | Opened or used items not eligible |
| Special Conditions | Use return address in Memphis, TN |
| Return Instructions | Fill out return form online first |
| Additional Nuances | Include tracking number in the form |
Fill out the return Typeform and ship the item.
Waterdrop allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
Your satisfaction matters. If you're not happy with your Waterdrop purchase, we make the Waterdrop returns process simple and transparent. Whether it’s a water filter pitcher, RO system, or water filtration system, our refund policy covers most returned products within the warranty period.
You may return products within the maximum extent permitted by applicable laws. To begin a return, please locate your order confirmation, tracking number, and receipt. Returns must be shipped back in original condition and packaging to your customer account on file.
Refunds will be issued to the original payment method such as credit card or Google Pay, once the return is processed and the inventory and quality check is complete. Please note, shipping charges and any additional cost related to delivery are non-refundable unless the item is a defective product.
Due to the nature of our products, items with a short expiration date or that expire quickly may not be eligible for return. We cannot accept returns resulting from natural disasters or events categorized under force majeure.
In such cases, Waterdrop will review exceptions to the refund policy on a case-by-case basis. Waterdrop reserves the right to limit returns to the maximum extent under our policy.
Returns must be sent by mail with a valid tracking number. We recommend saving your receipt to avoid delays. The delivery time for replacements may vary depending on product availability and shipping location. A shipping fee may apply in some cases.
You can manage your customer account, track orders, and update payment information by logging into the Waterdrop website. For questions, please contact our support team via e mail.
All Waterdrop filters, including the composite filter, are backed by a limited warranty period. Our systems are designed to support pure water, filtered water, and clean tap water in areas with hard water or concerns about water quality.
Our team performs an inventory and quality check on all returns. If a defective product is confirmed, Waterdrop will replace the item free of charge, excluding shipping charges.
If you're unsure whether your product qualifies for return, need to cancel a processed order, or want to understand what your payment covers, please contact our team. Don’t worry unnecessarily, we’re here to help you enjoy cleaner, better daily water.
Email: [email protected] or [email protected]