Waterdrop Returns Policy

★
Frosted Lime and Lemon-Lime
Have had many problems with this company and ordering their Lemon-Lime and Frosted Lime flavours. I assume they have manufacturing issues, but their c... Have had many problems with this company and ordering their Lemon-Lime and Frosted Lime flavours. I assume they have manufacturing issues, but their customer service department is not good. My previous order in January was for Lemon-Lime and they sent Focus/Lime Green Coffee drops. They said these are the same just rebranded, but Chloé from customer services said they made changes to the cubes in the rebrand, so in fact they were not the same. I asked for a refund if I return the unused drops and they refused. When I opened these incorrect drops, they tasted funky, felt very hard and they weren't dissolving. They must have been ancient drops they were trying to shift. When I let customer services know this, they said they may have gone bad and gave me a voucher for my next order. I used the voucher for my order in April. It was for Frosted Lime and they sent Lemon-Lime drops in Frosted Lime boxes. Five of them (that's 60 drops!) On the website, these products are different prices and have different ingredients. Frosted Lime are more expensive (and tastier in my opinion), but they sent me the cheaper version! What's that about? I have contacted customer services but after my experience last time am not hopeful of a resolution or to get my money back. They really need to get their act together, especially for Plus Members. NB. When you order you get sent many terms and conditions documents! One of these says the company cannot promise you will receive the items you ordered on the website. Another says you can only cancel within 14 days of purchase - but delivery takes at least a week if not more, and what if you open the packaging sequentially as you use them after the 14 day period has passed and find a fault? Read more

LB

★★★
A good idea but not for me
A good idea but not for me. Bought 4 flavours to try - cola, blackberry, apple and star fruit & lemongrass. Have tried the cola and blackberry - not k... A good idea but not for me. Bought 4 flavours to try - cola, blackberry, apple and star fruit & lemongrass. Have tried the cola and blackberry - not keen on the tastes and not at all authentic. Also would need more than 1 cube to have a decent amount of flavour in the suggested range of liquid quantities. The star fruit & lemongrass package was not in English. Thought to return the 2 unopened packs but would cost about the same as the cost of one of the packs to return to CZ. Worth a try but a bit of a costly mistake on my part. The cubes also seem to take way longer than I would expect to dissolve! And not Waterdrop's fault but the courier service (FedEx) left a lot to be desired. Read more

Jenni T

★★★★★
It is always a pleasure to order
It is always a pleasure ordering from waterdrop. I use the app and it is really fast and delivering. Sometimes I go downtown and buy water drop there ... It is always a pleasure ordering from waterdrop. I use the app and it is really fast and delivering. Sometimes I go downtown and buy water drop there because then I can return all the caps and get a new bottle or something like this. Read more

Florian Hieber

★
avoid at all costs.
I recently ordered a product aimed at encouraging increased water intake, but I found some important details to consider before making a purchase. It'... I recently ordered a product aimed at encouraging increased water intake, but I found some important details to consider before making a purchase. It's crucial to read the product description thoroughly, as not all components are natural. Specifically, several items contain sucralose, a chemical additive that may not align with health-conscious choices. After receiving the product, I decided to cancel my order based on distance selling regulations, as it did not meet my expectations. However, I was informed that they would not accept the return since the item was part of a taster pack. I later checked with the Better Business Bureau and discovered that according to distance selling regulations, customers who cancel their orders and express a desire to return items should typically be eligible for a refund. I intended to report the company for fraudulently keeping my money and not adhering to correct regulations when it comes to returns and refunds. Despite my attempts to resolve the situation, including declining points in their rewards program due to my decision not to make future purchases, the company has continued to refuse both the return of the product and any refund. This experience has raised concerns about their business practices, leading me to advise caution when considering their products. Read more

Stephanie Blake

★
Awful
Awful...received my first one today, only tried the raspberry, not much point in trying the others. No flavour whatsoever, it just coloured the water.... Awful...received my first one today, only tried the raspberry, not much point in trying the others. No flavour whatsoever, it just coloured the water. Oh and to send it back, it has to be unused... and return to CZ... Like that's not going to happen Surely you have to try a product to know if you like it yes?? Ah well, the bin gets a friend Read more

LadyG

★
Terrible
Nope. I bought two packs of the SKY waterdrops, 2 packets if the BOOST, and one pack of blackberry. In my opinion not only are they overpriced, but th... Nope. I bought two packs of the SKY waterdrops, 2 packets if the BOOST, and one pack of blackberry. In my opinion not only are they overpriced, but they dont taste good, and need more than 1 cube otherwise they dont have flavour. The blackberry which was a new one, had more flavour, meaning they knew their existing cubes lacked flavoured, but told me it was simply based on peoples flavour preference and taste palete which is just a scam.to sell more because who wants water that tastes like its had a piece of fruit peel sitting in it for an hour. I contacted them about strongly disliking them and they refused to let me return the two unopened packets, which i now realise is against consumer laws and i should have contacted the bank to get my money back. So not only do they have bad customer service and breech consumer rights, they don't apologise for someone wasting their momey on a crap product like any decent bussiness will, but theyre unreasonably overpriced, underflavoured, gross, and a huge waste of plastic having each cube in a separate packaging. I'll never shop here again. I would have maybe bought the blackbery again but not after their horrible service. If anyone does like them you can have the 5 packets i have sitting in the cupboard that ill never touch. I've found 'vital zing' to surprisingly be a lot better. I thought it would be the same but nope now I get actual flavour from vital zing drops, even with the reccomended amount of drops it still tastes nice where as water drops dont (i usually prefer a bit more flavour, not too strong but not too subtle) Honestly wouldnt reccomend this company to anyone. I rate their service and products 1/10. Read more

Tj Åhr

★★
Returns difficult
Beware that if you want to return your order, it will have to be sent at your own expense to Czechia. I ordered an 'olive matt' bottle online that tur... Beware that if you want to return your order, it will have to be sent at your own expense to Czechia. I ordered an 'olive matt' bottle online that turned out to be basically a blue colour (what olives are blue?!), and I have essentially no option but to live with it now. I am not convinced they sent me the correct bottle (I have seen the colours in real life at their flagship store), but they claim they did. Don't trust the colours as they are described on the website. Read more

Aoife Mahon

★
Anti-customer
Exchanges are barely offered and near-impossible to do. Different person dealing with you via email each time, saying different things. You have to pa... Exchanges are barely offered and near-impossible to do. Different person dealing with you via email each time, saying different things. You have to pay return shipping and they'll charge you for shipping out the new product too. I think I was told the wrong return address initially anyway. A dozen or so emails back and forth across two weeks for a simple request (refund/exchange) that Gymshark can do in 60s without the need for a human at all. Absolutely nuts. Nice bottles however I don't advise anyone drink the flavoured stuff they sell, no way it is that good for you and the cost is extortionate. Based on customer service this company doesn't deserve anyone's business. Read more

Tom

★★
Help - no-one is helping me
I have been ordering from Waterdrops for over a year now, unfortunately my last order was not what wanted to have had to return. Waterdrops were very ... I have been ordering from Waterdrops for over a year now, unfortunately my last order was not what wanted to have had to return. Waterdrops were very good initially and even gave me a voucher to cover the return costs. the issue is that or some reason my order is now stuck in CZ customs, I have asked for help as I cannot get through but all I have had from Waterdrops is that " we have tracked you last order and see it has been delivered!!" - Err read the email and all the trail and you will see what the issue is, all I am asking for is either get the parcel from customs and give me a refund or perhaps contact customs and get them to return the parcel to me - currently I am £50+ out of pocket- never again!!! your customer service is appalling Read more

yvonne sullivan

★
Misleading website, Sends wrong product and refuse to help
Misleading website. Inaccurate product info. Extremely bad customer services. Do not buy!! I placed my first order last week. I always check the produ... Misleading website. Inaccurate product info. Extremely bad customer services. Do not buy!! I placed my first order last week. I always check the product pages carefully because of allergies. I should have become suspicious enough to not place an order when it said that the products would give 12 L in some places and 12 servings in others (which means half that). I ordered a Peach. I made sure it was just called Peach and not Peach and something else. I checked the product image and product details. Then yesterday I get the delivery. It' s not Peach. its Peach Ginger. Which is not what I ordered. The packaging is very different. I click the page from the order and it is still the same image and product tilte is still just Peach. Not Peach Ginger. There seem to be some kind of partial update after my order since it now, if you go to the detailed description, which you have to click further to even see, it now says ginger and ginseng. I email the company informing them that I am disappointed, particularly since I am allergic to part of the ingredients and will not be able to drink it. It is straight down the bin and money down the drain. I would never have ordered this product if the product details were accurate. The custoper representation does not ask me if I want to return the product. They do not offer a partial refund. They just go " aw, that's too bad. Please give us another chance and consider shopping from us again." Any other company would apologize thuroughly and thank me for bringing this to their attention and at least offer to take the product back. Nothing. I will make sure to warn anyone I know about this company and comment on any ad that may appear on my social media about my experience. Read more

Sophie

★
Ripoff Do not buy.
I bought this because I saw tennis players using it, so I figured it must keep drinks cool for a long time. But it doesn't keep drinks long at all, ma... I bought this because I saw tennis players using it, so I figured it must keep drinks cool for a long time. But it doesn't keep drinks long at all, maybe two hours. I filled it up to the top with ice, but the water was warm within a few hours. The bottle that I usually use is a Contigo. When I use the Contigo water and ice that I filled on one day is still ice cold the next day, probably 16 to 18 hours. I just wish I had bought this Waterdrop on Amazon so I could return it! It does not work at all for its intended purpose. Read more

Glen

★
I give them one star because they don't...
I give them one star because they don't offer a return option. The customer has to pay for the return which usually cost more than the whole product. ... I give them one star because they don't offer a return option. The customer has to pay for the return which usually cost more than the whole product. Disappointed Read more

KM

★
I am really unimpressed
I am really unimpressed. I wanted to return half an order and had to pay over £16.00 to return abroad and then it was returned to me as saying 'not co... I am really unimpressed. I wanted to return half an order and had to pay over £16.00 to return abroad and then it was returned to me as saying 'not collected' and I have still to be reimbursed this happened 2 months ago Read more

Claire

★
Would leave 0* if possible
Would leave 0* if possible. Awful customer service. You have to pay for any returns yourself and to the Czech Republic, so think £10-£30. Then go thro... Would leave 0* if possible. Awful customer service. You have to pay for any returns yourself and to the Czech Republic, so think £10-£30. Then go through an extremely unnecessary lengthy return process to get a refund. Getting my money back took two months, countless emails and was like squeezing blood from a stone. There are many nicer bottles and accessories from easier and reputable companies like Camel. Wouldn't ever waste my time with this company again. Read more

Allen

★
I ordered 4 sets of waterdrop bottles...
I ordered 4 sets of waterdrop bottles for my family for Christmas. All 4 bottles came with a sleeve except one bottle. I expected to get what I paid f... I ordered 4 sets of waterdrop bottles for my family for Christmas. All 4 bottles came with a sleeve except one bottle. I expected to get what I paid for with every single detail shown on their website. I wrote to them asking how I can get a sleeve for the one bottle that was missing one. Their response... "In order to make up for this, we would like to offer you two solutions: we could add 500 points to your Club account so you can use it towards a new accessory of your choice, or we can create a discount for $5 off your next order. My thought was why would I want the points or $5 off towards something I already paid for? I wrote them back how I unsatisfied I am and haven't heard any more from them. I would send them back but my family wants these for Christmas. I didn't tell my family about the unfair experience with waterdrop because they wouldn't want them. In the end all I wanted was a sleeve for the one bottle that didn't come with one! Update: Thanks for responding but unfortunately you and your team have not resolved your problem that made it my problem. The bottom line is I ordered 4 bottles With sleeves, one bottle came without a sleeve! Make it Right!! Send me one bottle with a sleeve and I'll return the bottle without the sleeve. It's a simple as that. The most important thing here is, you and your team are NOT choosing to make it right with me, and this truly makes me regret buying waterdrop. Dianne Read more

Dianne Wallace

★★
Not worth the trouble
Gifted the starter set to my son and he loved it, unfortunately when he ordered by himself, the flavors were awful and when asked if he could return t... Gifted the starter set to my son and he loved it, unfortunately when he ordered by himself, the flavors were awful and when asked if he could return them, he was told he'd have to pay shipping to the US and the pack should not be opened, How will we know what it tastes like, if we don't open it!??? Thought we were on to a good thing, but we were wrong. To be frank we will look for a better British option. Read more

Salome Singh

★
Bottles leak! Don't waste your money.
Bottles leak! They are absolutely pointless, they have one job, to store water and they can't even do that! I bought 2 kids water bottles, after reali... Bottles leak! They are absolutely pointless, they have one job, to store water and they can't even do that! I bought 2 kids water bottles, after realising they both leak through the lid which seems to be a design issue for all the bottles, I contacted customer service and they told me I could not return the bottles because they had been used. It was only after filling them with water did I see there was an issue, I feel cheated and now I have 2 useless bottles that don't even store water. Don't waste your money with this rubbish company. Read more

rachel davey

★★★
They need a bigger customer service department!
Something went wrong when I was ordering and 3 bottles arrived instead of one and i was charged for the three. Its still unclear who is responsible fo... Something went wrong when I was ordering and 3 bottles arrived instead of one and i was charged for the three. Its still unclear who is responsible for this, my computer or their website. I had to pay for the return shipping and then waited weeks for a response. I got my refund in the end but they really need to do better with their customer service and maybe their website. I am happy enough with the bottle I purchased Read more

gavin hoffman

★
Great water bottle but AWFUL water jug and flavours
The 1L Frosted Glass water bottle is great quality (thick durable glass) + metal lid and worth the premium price, getting on very well with it. The Lu... The 1L Frosted Glass water bottle is great quality (thick durable glass) + metal lid and worth the premium price, getting on very well with it. The Lucy jug, stay away from, the quality is shocking for the price that you pay. I find that the glass is as thin as paper and is not suited to hold 2L of water, it feels like one wrong tap or movement that it will shatter to a thousand pieces. There is also no airtight lid and I found that dust and debris gets into your drinking water from this - I have a clean house, but its an open kitchen and we don't like it in the fridge. The filter itself is ok, we have very hard water but you would have to filter it twice to remove taste of that. I used their discount on the website, however I wouldn't even pay £15 for this jug! I also bought 3x of their flavoured water cubes to try, they are bland and tasteless, even putting two in - also expensive for how many you get. I was expecting more of a juice taste, but it's very lightly flavoured water. Customer service FULLY REFUSED to accept return - claiming products cannot be opened. AVOID Your jug just still sits there unused as of 2025... Useless Read more

Consumer

★
Customer service is non existent
Customer service is non existent. They don't have a phone number and only email back. I purchased a Lucy Smart Cap that didn't work. I reported this a... Customer service is non existent. They don't have a phone number and only email back. I purchased a Lucy Smart Cap that didn't work. I reported this and they sent a couple of emails asking me to try various methods to reset it but it didn't work. I reported a return on their site and have returned the item but they have not contacted me to say they've received it or to refund me. It's incredibly frustrating. Read more

Stephanie

★
Unfortuntly coffee went cold after 2h...
Unfortuntly coffee went cold after 2h not 6h as they say in the description. Tried to contact them to ask how the return process looks like but no ans... Unfortuntly coffee went cold after 2h not 6h as they say in the description. Tried to contact them to ask how the return process looks like but no answer for few days. Read more

katarzyna soltys

★
Worst customer service I have ever experienced
I purchased a Lucy Smart Cap along with a water bottle. Unfortunately, the Smart Cap didn't work. In seeking resolution, I contacted the customer serv... I purchased a Lucy Smart Cap along with a water bottle. Unfortunately, the Smart Cap didn't work. In seeking resolution, I contacted the customer service and explained the issue, clearly stating that I had already attempted the basic troubleshooting steps. Despite this, the response I received was a generic set of instructions repeating what I had already done. I responded with the additional information they requested but to my surprise, I never got any response anymore. Despite my persistent follow-ups, totaling seven additional emails, my concerns remained unaddressed and I didn't get any response. I even attempted to reach out through their Instagram page, only to be met with the same silence. It's been almost three weeks! This experience has been deeply frustrating. Initially, I held a positive view of the company, but the lack of response and apparent disregard for customer concerns has significantly altered my perception. The customer service, or rather the lack thereof, has been extremely disappointing. In a final attempt to resolve the matter, I requested a return and refund for the non-functional product and I still didn't get a response. It's really sad that a company will treat a customer in this manner and I am left with no choice but to share my experience publicly so that people can be aware of how they treat customers and not experience the same thing that I have experienced. Read more

Jolaade Fadare

★
Very poor customer service
Products ok, but return process problematic and company do not respond to emails about refund and phone number on website isn't working. Very very poo... Products ok, but return process problematic and company do not respond to emails about refund and phone number on website isn't working. Very very poor customer service and would strongly recommend you NOT buy from this company. Read more

Tina Andrews

★
BEWARE!! Do yourself a favor and avoid!
BEWARE!!! Major logistics issues!!!!!!! Terrible customer service. Have not received product, cannot cancel order and apparently, I have to figure out... BEWARE!!! Major logistics issues!!!!!!! Terrible customer service. Have not received product, cannot cancel order and apparently, I have to figure out how to return IF the product ever shows up. After being advise my order is delayed with ZERO additional information, I reached out advising that I ordered the product to bring on a trip and because it was not going to show up on time, I wanted to cancel. I was told EVEN THOUGH THE PRODUCT HAD NOT SHIPPED, I could not cancel. The delay and the failure to be able to adjust an order in process, is a clear sign of major, major logistics issues. Do yourself a favor, avoid at all cost, there are tons of competitive products that are much less costly and much more reliable. Read more

J Vazquez

★
Worst customer service ever received!
Worst customer service ever received! I bought a water bottle and a box of tablet on the Dutch website. I realised afterwards that the water bottle is... Worst customer service ever received! I bought a water bottle and a box of tablet on the Dutch website. I realised afterwards that the water bottle is not dishwasher safe (bad design imo) and I decided to return the purchase. Then the nightmare began, first I was asked to send the package to a Czech address, I complained about it because I need to pay the postage myself, and the customer service provided a UK address. Okay, I don't want to waste my time and just sent it and paid the expensive postage. Then waterdrop never confirmed reception of the package, although the post office tracking information shows it was delivered. I chased many times, provided tracking number, tracking receipt, no constructive reply at all. Don't try to direct me to the info email address any more, it doesn't work. If you cannot support a Dutch customer properly, close your Dutch website! Read more

yu pei

★★★★★
Very first order
When I received very first order; it was incorrect. I contacted the Waterdrop team via email to let them know and they responded within 2 days. They t... When I received very first order; it was incorrect. I contacted the Waterdrop team via email to let them know and they responded within 2 days. They told me that replacements were being shipped and to not worry about returning the incorrect item. They were so nice and friendly, no arguing about the return of the incorrect item, and I even got an apology for the mix-up. What great customer service! I'm still trying the different flavors..so far I am liking them and even drinking water more often instead of going for a coffee, juice or a soft drink! Thanks Waterdrop team!! Read more

Laura

★
Shattered glass bottle in flimsy packaging
I received a broken glass bottle in the post yesterday and tried to contact Waterdrop using their phone no. and it would seem it is not in use so I co... I received a broken glass bottle in the post yesterday and tried to contact Waterdrop using their phone no. and it would seem it is not in use so I contacted them via email and have not heard anything back not even a return email to acknowledge they have received my email notifying them of the damaged glass bottle. Also the glass bottle and the tablets were packed in a flimsy box with no proper insulation to protect a glass bottle. How can Waterdrop be so shortsighted when it comes to packing fragile items. I think I must be one of many to experience this disappointing problem. Buyer beware I say! Read more

Kate Tobias

★
Not worth the hype
Not worth the hype. Tastes awful and very artificial. Would not recommend. Contacted the customer services and they advised to return UNUSED bottle an... Not worth the hype. Tastes awful and very artificial. Would not recommend. Contacted the customer services and they advised to return UNUSED bottle and pods for a full refund. Very strange policy as I used all flavours to try if they all tasted vile. Not happy after spending £55 Read more

R.D.

★★★★★
Lucy Smart Cap
I found the engineer activity good to know but didn't help my Lucy smart cap to work so was sent a link to send back which most was prefilled but it's... I found the engineer activity good to know but didn't help my Lucy smart cap to work so was sent a link to send back which most was prefilled but it's still difficult to fill in returns labels to send back abroad as I am in UK. Once done return to post office was a breeze even in my little post office. After not hearing from waterdrop for a while I asked if they'd received my return and they had. I asked wen would I receive my replacement smart cap and was asked for my details and told one would be sent out in approximately 2 weeks I received my replacement which doesn't work as well on a 1L as a 600ml but it will do. It is a drawn out process to return lucy smart cap this is my 3rd and if this malfunctions I will ask for a refund. Hopefully that if needed will go smoothly. I will let you know if. Read more

Tazjosie

★★★★★
Return lucy smart cap
I had to send a faulty lucy smart cap for a return. Having not heard from waterdrop all I had to do I supply my name and address. I am now being sent ... I had to send a faulty lucy smart cap for a return. Having not heard from waterdrop all I had to do I supply my name and address. I am now being sent a new item. It was easy happy transaction.and waterdtop.are still there to assist me further. Very good customer service even if you have to chase them up Very . Very quick response thank you JA Read more

Tazjosie

★★★★★
Good Customer Service Experience
I had sadly ordered the wrong thing for a gift so needed to return my whole order. Luckily I got a full refund with great customer service, which is r... I had sadly ordered the wrong thing for a gift so needed to return my whole order. Luckily I got a full refund with great customer service, which is rare in these situations. Thankyou very much. Read more

Sophie S

★
Took me 2-3 days to recover, STEVIA REACTION BEWARE!
Took me 2-3 days to recover from using 1 drop. They told me I should have consulted with my doctor. I didn't know that I needed to talk to my doctor t... Took me 2-3 days to recover from using 1 drop. They told me I should have consulted with my doctor. I didn't know that I needed to talk to my doctor to drink flavored water. If you have a reaction to Stevia DO NOT BUY!!! I didn't know how horrible it was and my first time ever having Stevia so try it with a grocery store drink before you get this as you will be spending a lot of money to not be able to return at all. The company being so small they will not refund or send a return shipping label. So they told me that I could return (at my cost) but ONLY UNOPENED ITEMS. I used the water bottle for my 1 drop and all the packaging is open so I can't return anything. I have learned my lesson and unfortunately, I am out $80. Read more

Kristina Olson

★★★★★
Amazing Products and Royal Customer Service
There is no better customer experience than working with the excellent team at Waterdrop. I found Waterdrop via Facebook - a marketing campaign - abou... There is no better customer experience than working with the excellent team at Waterdrop. I found Waterdrop via Facebook - a marketing campaign - about a year ago. I was skeptical at first; could something with no sugar and so few calories *really* help me drink more water, and actually taste good? I struggled with drinking soft drinks and sugary drinks due to convenience and a need for caffeine. In my first order, I rolled the dice on getting a one caffeinated product ( Shiro ) and a taster pack. This changed my *WHOLE LIFE*. A year later, I don't drink sugar drinks and I have experienced the entire line of products in that you can get in the USA (and most that you can only get in the EU!) and I am hooked for life. The Waterdrops are completely sugar free - and have amazing and refreshing taste combinations. So you have a great product - but what happens when something goes wrong? I was so sure that their customer service would drop the ball. The first time I reached out, it was because my Lucy cap (If you travel and need to purify your water YOU NEED LUCY!!) wasn't working. This was an expensive investment and I was disappointed. I called up the support team and not *ONLY* did the agent solve my problem but she went above and beyond to make sure that I knew if a reset didn't help that they would exchange the product. No shipping, no hassle- just "I'll take good care I'd you." And tbey have not disappointed!! The second time, I had a glitch in ordering. I called to see if I could get an item added and the associate just sent it to me, no hassle, no questions - and no extra shipping charge. The third time, I got Matthew by phone. I was in a hopeless situation. I had just been sent a beautiful tea tumbler but the top was damaged. We don't have that tumbler here in the USA, and I was a little worried that I wouldn't be able to find a new top - rendering my new gift useless. Matthew ... gosh he went ABOVE and beyond. They don't sell tea tumbler tops solo in the USA, but he was able to find one to send as a replacement, FOR FREE, and without even asking for a picture, or for me to return the one that was damaged to Germany - no hoops. No fuss. Just great customer service, with a great product. Thank you, Waterdrop, for a brilliant product and changing my life. Thank you Matthew, and all the wonderful associates who have made me into a life long Waterdrop customer. I keep buying these for my friends, and their friends, and we are going to hydrate the world - one sip at a time. Read more

Beth Henricks

★★★★★
Impressive Customer Service
I recently received a shipment that contained the wrong items. I contacted customer support at Waterdrop and they immediately sent out the correct ite... I recently received a shipment that contained the wrong items. I contacted customer support at Waterdrop and they immediately sent out the correct items. I offered to return the incorrect items and they told me to keep them and stay hydrated. I am very happy with the way that they handled the issue. I really do consume more water using the Waterdrops and I love the taste! Thank you Waterdrops Team Read more

T Zalick

★
Terrible company, faulty products!
Terrible company with even worse customer service. Have been back and fourth with them for almost 2 weeks now. Bottle arrived FAULTY, they send me a n... Terrible company with even worse customer service. Have been back and fourth with them for almost 2 weeks now. Bottle arrived FAULTY, they send me a new lid to apologise - for a faulty bottle! Will not offer me to return the bottle for a refund. In the meantime I have purchased another brand and have wasted over £30 on something that doesn't work and they won't let me know how to return. I am having to resort to getting the money back from my bank and will also be taking them to small claims court as this is all just unacceptable. Do not waste your money on this company because they certainly don't care about you as a customer! Read more

Joanna

★
waiting two weeks the starter package...
waiting two weeks the starter package arrived today, and i am so upset that i wasted £40 on this product. The outer sleeve looks awful like its faded ... waiting two weeks the starter package arrived today, and i am so upset that i wasted £40 on this product. The outer sleeve looks awful like its faded in the sun and gone a funny shade of beige!The bottle itself is ok but nothing special. The water drop cubes are tasteless and like someone else said taste like a drink you left out for three days... Returning it even though the cost is very high. Don't waste your money just buy any glass bottle and micro drinks from leading supermarkets. This is a lot of hype for very little reward. I feel stupid for thinking it was something special. 10/04/22-still waiting for my money to be refunded, no acknowledgement of the return which cost £10.00. I would be very cautious dealing with a company that believe they provide great customer service but fall down on returns and refunds. Anyone can sell but not everyone can accept their products are not for everyone and fall short in returning money. Shame on you. Read more

DAM

★
Dirty bottle and leaks not good customer servive
I bought 2 bottles and tablets my bottle was not good first it leaks and the bottle i gotten was foogy with a film it was not clean. I contacted water... I bought 2 bottles and tablets my bottle was not good first it leaks and the bottle i gotten was foogy with a film it was not clean. I contacted waterdrop and they will not refund or take the bottle back im afraid of germs and bacteria and with covid the bottle should be clean . They wont return or replace watch out people not a good company if they wont return or replace for customer satisfaction and the tablets taste awful good luck i would not purchase this bottle as it dont stay cold its warm also and leaks i got one dirty bottle and one clean .wont use or buy again consumers dont buy .. Read more

Crystal Ellison

★
Great idea and design but terrible flavor!
I love “Hint” water and other non sweetened flavored waters... but love the idea of tablets and much less plastic. Their graphic design and packaging ... I love “Hint” water and other non sweetened flavored waters... but love the idea of tablets and much less plastic. Their graphic design and packaging are exceptional; beautiful and unique! Too bad the flavor does not measure up! Citric acid is the (extremely) dominant flavor in theirs. I cannot tell much difference in the 4 flavors I tried. They have a terrible return policy. I bought a multi flavor pack so I could try them out and find which flavor I liked. I sampled one of each hoping to find one I liked. They only accept unopened packages... How does one want to return something without trying it??? $55 wasted! Read more

Sara Hansen

★★
Would give zero stars
Would give zero stars. My order sat at a sorting center in Germany for about three to four weeks for them to return it back to water drop. Will have t... Would give zero stars. My order sat at a sorting center in Germany for about three to four weeks for them to return it back to water drop. Will have to check if I actually do get a refund but can't help to feel like its a scam. They gave an excuse of customs but I've ordered other things that passed customs way easier. Update After 6 weeks yes I ordered this back in July it finally came Sept 1st believe it or not. And yes I did get an email from the company when I got a notification that it was out for delivery to be returned back to you guys two weeks ago still have the email. From the whole ordeal I rather stay clear and hope this is a fluke it looks good but 6 weeks seem like a long time. Luckily I didn't pay for shipping cant imagine ones that do. Read more

Kaitlin

★★★★★
I received everything I ordered
I received everything I ordered, but one thing was damaged. I emailed customer service and had a return email and two replacement options presented to... I received everything I ordered, but one thing was damaged. I emailed customer service and had a return email and two replacement options presented to me the next day. I am sad that my item was damaged, but really happy with the prompt response and replacement Read more

Mandi McCullough

★
Ordered at the start of January and...
Ordered at the start of January and only just received my order after nearly a month despite the website saying 4-7 working days, was by then too late... Ordered at the start of January and only just received my order after nearly a month despite the website saying 4-7 working days, was by then too late as it was a present so I emailed (had to email multiple times as they ignored the first one) and they refused to send me a free return label and said I have to pay for the return (all way the way to Germany?!!) as it's not their fault it was late! Don't buy from here buy somewhere else!!!! Read more

Molly

★★★★★
Great taste with a special shopping experience
The microdrinks are very good with a nice variety of tastes. It is easy to find a favorite one - I have 5. Additionally the bottles are very nice and ... The microdrinks are very good with a nice variety of tastes. It is easy to find a favorite one - I have 5. Additionally the bottles are very nice and also of a far better quality then others (we tried several). Great is the shopping experience. You get point for shopping, for reviews, visiting the website and some more activities for which you get in return bottles and other nice things. Read more

Jasmine Fokkens

★
Poor customer service. Poor prodcut
Very poor customer service. Very disappointed so far. Damaged and dangerous product recieved with no replacement offered and instead told I would be r... Very poor customer service. Very disappointed so far. Damaged and dangerous product recieved with no replacement offered and instead told I would be responsible for the international return postage if I want to return. Ended up having to waste my well earned points to replace a damaged and dangerous product that shouldnt have been sent in this dangerous state in the first place. Awful. Surely there are some legal consumer rights here. Read more

Iz