FIGS Returns Policy

★★★★★
Easy to navigate and military friendly
Easy to navigate and military friendly. It is also easy to return and exchange in case you change your mind.... Easy to navigate and military friendly. It is also easy to return and exchange in case you change your mind. Read more

Maria Bucao

★
PRESENT FIGS QUALITY SUCKS!
I've been a big fan of Figs scrub wear all these years. Not until recently I bought April 2025, 4 pcs. of Figs all priced on a regular price. Bought d... I've been a big fan of Figs scrub wear all these years. Not until recently I bought April 2025, 4 pcs. of Figs all priced on a regular price. Bought different styles of tops and pants on GRAPHITE because I saw my sis have it for 3-5 years and still looks new and good quality.Im shocked as I got CHEAP,THIN, LOW QUALITY, SUPER LIGHT weight, Cheap ordinary looking scrubs. I compare it to my sis. It's totally a different pair of scrubs. I got a new graphite but it was the CHEAPEST version of the original Graphite scrub.This scrubs is comparable to $16- scrub sets found in Shein or Temu. I'm soooooo disappointed. You gotta go back to the Vietnam production manufacturer and fabric supplier you used to have. You are a SCAM selling this CHEAP products on a SKY-HIGH price that I would never want to buy again if this is how FIGS is right now... So much is expected, because you sell the most expensive scrubs. If I had known earlier about the change in manufacturer , I wouldn't have bought. I should have bought somewhere else where PRICE MEETS QUALITY. Feels like I've been scammed! I simply do not recommend loyal customers or upcoming Consumers to buy FIGS at this time. Buying $68-86/ FIGS scrub set seems like you are buying a $16-19 scrub set in TEMU. Piece of advice, check FIGS reviews first before buying. To Figs quality Control Department, please RETURN the same quality and manufacturer you used to have 3-5 years ago. Figs quality now sucks! Read more

Nadia G. Hallares

★
Not allowed to claim tax exempt
I work for a local hospital and part of my incentive package is a stipend for scrubs. They have placed a few orders for me through Figs and being a ho... I work for a local hospital and part of my incentive package is a stipend for scrubs. They have placed a few orders for me through Figs and being a hospital, we are tax exempt. Our finance admin has reached out in the past to request the taxes be refunded, which were a minimal amount. Figs previously did not have an issue refunding this. However, on the last order, they refused to refund the taxes. A representative by the name Courtney, stated that we had to be part of the TEAMS program through Figs in order to purchase a tax exempt order. Our finance admin explained that we would have to return the purchase and request a refund and Figs would rather we do that than to refund our taxes, being that we are tax exempt. It's perplexing to me that they would rather lose out on business vs. refunding approx $40. I also do not understand how they could tell a tax-exempt hospital that they are not all owed to use that government benefit unless they are a member of the Figs TEAMS program. Very disappointing coming from such a known company in the scrub industry. Read more

G G.

★★★★★
Excellent experience!
Excellent experience! Great communication, quick ship, high quality products, and easy return/exchange.... Excellent experience! Great communication, quick ship, high quality products, and easy return/exchange. Read more

Kimberley Curran

★★★★★
Always a great deal and worth the wait!
Elias was very helpful and professional when trying to make a return and exchange tonight. Figs are the best quality and I love that they do something... Elias was very helpful and professional when trying to make a return and exchange tonight. Figs are the best quality and I love that they do something great for the world. Read more

Leslie

★★★★★
Made exchange/return super easy!!
0... Read more

Tracy

★
Sent return in over 30 days ago
Sent return in over 30 days ago, emails and multiple calls with no resolution yet. Love the product but would never order from them directly. Just ste... Sent return in over 30 days ago, emails and multiple calls with no resolution yet. Love the product but would never order from them directly. Just steal them from co-workers lockers instead. Thank you for the reply, this is faster than my reply from figs on my return which I'm still waiting on. Perhaps your team should work more closely with figs. Read more

Anthony Auriemma

★★
Jacket
I placed an order for a jacket for my wife. I had it embroidered. The same day I placed the order I contacted customer support and tried to change the... I placed an order for a jacket for my wife. I had it embroidered. The same day I placed the order I contacted customer support and tried to change the order due to a sizing error I made. I was told I could not change it only return it after I received it for an exchange or refund. Then I was told once I had it that you couldn't exchange embroidered items which makes perfect sense to me but you would have thought customer support would have known this and would have tried to help change the size but they wouldn't. So now I have a 100 dollar jacket and my wife can't even wear it. It needed to be a 3x. I know it's my fault but the order could have been modified. I did contact customer support the same day I placed the order. Needless to say that will be my first and last order with this company. Just bad customer service if you ask me. Thanks Read more

Michael

★★★★★
Great Experience !! I will 100% be buying more colors !!
Excellent quality and standard shipping time. I initially ordered the pants in an extra-large, but returned them to get a bit more room in the hips. T... Excellent quality and standard shipping time. I initially ordered the pants in an extra-large, but returned them to get a bit more room in the hips. The return process was really easy through Happy Returns. My only issue was that when I tried to exchange them, the size I wanted was out of stock. However, it wasn't unavailable on the main website, so I just re-ordered it-no big deal. Once I found the right size, I absolutely love them and will definitely be purchasing more styles and colors in the future. Read more

Shelby

★★★
Great customer service, subpar scrubs
The only reason there are any stars for these scrubs is because customer service was super helpful and easy to work with. The scrubs though... I got 2... The only reason there are any stars for these scrubs is because customer service was super helpful and easy to work with. The scrubs though... I got 2 of the exact same pair of pants, twice and all 4 pants fit differently... and not just a little, like they are different sizes. The v neck on the top is super low cut. The fabric is okay, collects alot of hair. It's a pain they arent in scrub stores to try on before buying, because the shipping then trying on just to return to order something else to start the whole process again is super annoying. They are definitely not worth the price. Read more

Abigail White

★
No more Figs for me
I had been a loyal customer of this lines for years. Until now. I discovered that one of my newly purchased item was flawed, and try to exchange for a... I had been a loyal customer of this lines for years. Until now. I discovered that one of my newly purchased item was flawed, and try to exchange for a different item. But they would not allow me to return or exchange because I had washed the item 1st. Maybe it's just me, but how is anybody expected to wear these items right out of its shipping package? They are so creased that I have to wash before I can wear to work. Also, I've noticed that the new pants I've purchased are of lower quality material and very thin... unlike the ones I bought from years ago. But customer service was not willing to work with me at all even though I have solely purchased all my scrubs from them. I have heard warnings not to purchase from this company before, and I think I see why now. With that being said, anyone have any recommendations on where to get hugger quality scrubs? Read more

SK

★
Same issue twice in a row
Ordered my partner new FIGS as she has got some last year, however this time when they arrived they were too big for her even when ordering the XXS jo... Ordered my partner new FIGS as she has got some last year, however this time when they arrived they were too big for her even when ordering the XXS joggers (tall) and XXS shirt. The Customer service did absolutely nothing except keep asking if we wanted just the 20% on ordering new items. So the first time around I accepted that, but when the new order showed up they had the exact same issue as the original issue order, nothing is different. My partner is very slim and not a big person so it's disheartening to her when her favourite brand of Scrubs are no longer fitting the way that her older FIGS scrubs fit, even after she was so excited. The customer service gets back to me in a timely matter but really doesn't provide any help aside from doing the return and offering the standard 20% off.... Would not recommend at this point to anyone looking for proper fitting scrubs if your tall and slim. Read more

Saltlikk_ISB Saltlikk_ISB

★★★★★
Amazing customer service
Amazing customer service, very prompt and I am so impressed with how they glhsvdejed an issue I had with a show I bought, sent a replacement, no need ... Amazing customer service, very prompt and I am so impressed with how they glhsvdejed an issue I had with a show I bought, sent a replacement, no need to return you can donate, just really so easy to purchase from!!! Will be a shopper again and again. And extremely comfortable shoes . Read more

Hannah a

★
The worst
I ordered 2 pairs of scrubs from them. Neither of them fit, so naturally I wanted to return them, I try to demand the return online and it's not accep... I ordered 2 pairs of scrubs from them. Neither of them fit, so naturally I wanted to return them, I try to demand the return online and it's not accepted, I write them an email and nobody answers. So I'm stuck with 2 oversized scrubs and I wished I read the reviews here before ordering them. Read more

Andreea

★
Literally the worst company Ever.
Literally the worst company Ever. I ordered the men's charcoal bottoms and top with embroidery, it arrived but with no embroidery! I have now contacte... Literally the worst company Ever. I ordered the men's charcoal bottoms and top with embroidery, it arrived but with no embroidery! I have now contacted the customer service nine separate times because I can't arrange a return on embroidered items online even though they didn't do the embroidery. It's absolutely ridiculous. 15 days later and still no reply! Read more

Dear Mr R

★
Terrible service....DO NOT ORDER
Terrible service....DO NOT ORDER Ordered and paid for customized scrubs....arrived after a month, without customization Couldn't return them because t... Terrible service....DO NOT ORDER Ordered and paid for customized scrubs....arrived after a month, without customization Couldn't return them because they were customized! No answer from support email Read more

David Lane, MD

★
No response to my 5 emails asking for...
No response to my 5 emails asking for their help with trying to return items ordered . The print out returns label isn't recognised by DHL and Figs ha... No response to my 5 emails asking for their help with trying to return items ordered . The print out returns label isn't recognised by DHL and Figs have ignored every email I've sent despite stating that they will get back to you within 2 working days.... rubbish and rude . I'm owed over £250 . I will never ever order from them again and warn others the same Read more

Angie Hinkins

★
FIGS are not for international customers
I bought a pair of Medium scrubs as per their size chart, but they are too big for me. When asked how their return policy works (which gives conflicti... I bought a pair of Medium scrubs as per their size chart, but they are too big for me. When asked how their return policy works (which gives conflicting info on various pages) the customer support person (who I think is a bot) provided a link for returns but this seems to be dependent on you having to buy your replacement at the same time. I tried the link but it says items are not eligible for exchange. Customer service is vague and cannot clarify my queries. No reason given for not allowing returns for international customers. So beware if you buying form outside of US. I shall be reporting FIGS to the ACCC. Read more

Jean Botha

★★★★★
I purchased three scrubs for my...daughter
I purchased three scrubs for my daughter for Christmas. Unfortunately, two of them didnt fit.. Was told i could only get store credit. Didnt want a st... I purchased three scrubs for my daughter for Christmas. Unfortunately, two of them didnt fit.. Was told i could only get store credit. Didnt want a store credit so i contacted the company. i worked with Ashley who was WONDERFUL. she helped me work thru this situation and i was able to return the pants for a full refund. Read more

Patricia

★
AVOID!
Worst delivery and customer service experience. Took more than 2 weeks for the parcel to arrive. When I opened it, one item was missing (the pants/tro... Worst delivery and customer service experience. Took more than 2 weeks for the parcel to arrive. When I opened it, one item was missing (the pants/trousers from a set). Obviously they did not say anything about it and I had to contact them via email and provide proof. After they checked they said the item was not in stock (even though when I placed the order the item was very much in stock). After some emails back and forth over a few weeks, I received a replacement with a cheaper item (pants/trousers) that does not even match the top that I ordered. And to top it up they refused to even refund the price difference (about $10). Reading all the reviews here, I cannot risk trying to return the items as I might lose all my money and the products. Quality of the products is questionable as well. AVOID! Read more

Vasile

★
I am dissatisfied with the level of...
I am dissatisfied with the level of customer service I have received. I maintain a regular patronage of FIGS, consistently making purchases and have n... I am dissatisfied with the level of customer service I have received. I maintain a regular patronage of FIGS, consistently making purchases and have never initiated a return or exchange. During the most recent sale event, I placed an order for a set of scrubs. Subsequent to the order being dispatched, I was notified that the pants were unavailable due to stock depletion. This left me with an incomplete set, rendering it impractical to wear solely the top garment. Upon expressing my desire for a refund, I encountered difficulty in obtaining assistance. While I am cognizant of the policy disallowing refunds for sale items, it is important to emphasize that this situation was a result of an error on your part, not mine. The singular recourse provided to me was the option to exchange the item for a different color, which I was compelled to accept. Presently, I possess the top garment in the "cactus" color variant, yet lack the corresponding pants. I have diligently monitored the FIGS website and have noted occasional replenishment of the pants in stock. However, I have not received assistance in securing the sale price, a matter I consider reasonable given that the fault for this predicament lies with the company. I expect a fair resolution, ensuring that I am charged the sale price commensurate with my original purchase. Read more

Ranim Bittar

★
Terrible customer services
The poor and non existent customer services let's this company down. I have emailed three times, tried calling which just goes to voicemail and in a d... The poor and non existent customer services let's this company down. I have emailed three times, tried calling which just goes to voicemail and in a desperate attempt to make contact, I hav3 also messaged on Instagram and have had zero response. I need a returns form for an item but their website says my items are still in transit even though I already have them so it just keeps coming up as "ineligible for returns on non dispatched items". Really helpful. Only have 30 days to sort the return and seems ill go over this. Never again. Read more

Robyn Katie

★
Very disappointed in FIGS sale policy.
Very disappointed in FIGS. I opened my FIGS app very early on Friday, August 11 and saw there was a 20% discount. I wished to buy the deep purple scru... Very disappointed in FIGS. I opened my FIGS app very early on Friday, August 11 and saw there was a 20% discount. I wished to buy the deep purple scrub set and an underscrub. However, I was on my way to work and could not purchase at that time. Upon return Friday evening, I went to open the app to purchase the items, and the discount was gone on the same day! I reached out to FIGS the following day and an employee, Shamoy, refused to honor the discount, stating the sale ended at noon. This time was not readily apparent on their website. As a frontline worker and a person who has purchased DOZENS of FIGS uniforms, I was very disappointed to see their heavy handed policy regarding ending sales during the middle of the day, despite frontline hospital workers not available to purchase items during their busy shifts. Read more

R. Shelby

★
I've orderd a top and a bottom (S), and bad return service
I've orderd a top and a bottom (S), scrub top is ridiculously small.. now I want to send the top back, but I have found out I only have to go to DHL t... I've orderd a top and a bottom (S), scrub top is ridiculously small.. now I want to send the top back, but I have found out I only have to go to DHL to send it back and the only DHL it's not just for collection is over 25 kilometres drive from me, so guys think twice before ordering one Read more

sasan Shamsuldini

★★
Sizing is off and no international exchanges
Good material but very overpriced. Sizing is way off- I am a size S/UK 8 and their S was large on me (I ordered a regular fit, not the oversized one!)... Good material but very overpriced. Sizing is way off- I am a size S/UK 8 and their S was large on me (I ordered a regular fit, not the oversized one!). The scrub trousers kept sliding off and were too baggy. Long despite being advertised as petite length (I am 5'3). The slits at the bottom make it feel like a flapper/bell bottom. Very unhappy with the purchase given I paid so much, waited so long for delivery AND international return/exchange will be such a pain! Read more

customer

★★★
Got my $1250 order have hiccups and the...
Got my $1250 order have hiccups and the order had a top which was not what I ordered and, it had grease stains or some sort of stains on it. It really... Got my $1250 order have hiccups and the order had a top which was not what I ordered and, it had grease stains or some sort of stains on it. It really sucked because I had to send it back and re-order it again costing me time and shipping again. I also sent back the matching pants as, I read reviews saying someone just re-ordered a top or bottom and, it wasn't the exact same shade. I contacted the company with photos and told them my disappointment. They did take back the return and were kind enough to give me a discount and free shipping on my new order but, it left a bad taste in my mouth as, sending a wrong top and one that was stained made me feel like they were passing off this damaged/wrong top in hopes they could pawn it off on someone. In addition time wasted as, my order was time sensitive. I am normally a size medium petit bottom and medium/large top and I ordered both sizes medium petite/large petite bottoms and medium/large top and went with large petit bottom and large top for anyone who is interested in sizes. I have gotten compliments on all the colours I chose and they fit beautifully and comfortably. I do really like them and, would buy again. Another issue I don't like though is, they come out with different colours but, are very secretive and only do it in small batches which, I find annoying because if I see a colour I like and then can't get it but then have to keep checking, I loose interest and will just buy another brand. Read more

Mahalia Dolce

★
Placed a $1250 order with Figs and they...
Placed a $1250 order with Figs and they sent it via DHL to the wrong address. When I emailed them to inform them they said it wasn't there issue once ... Placed a $1250 order with Figs and they sent it via DHL to the wrong address. When I emailed them to inform them they said it wasn't there issue once it leaves their warehouse. I had to call DHL and stay on hold for over 1hr45min to get this fixed and DHL said Figs gave them the incorrect address. I even checked the address I gave Figs and they did. I emailed them back to say so and they now have blocked my emails. In addition, they advertise Canadian made and they came from California. When I asked them prior to them blocking me via email they said they never said that, again their website says Figs Canada so, it's kinda deceitful however, after review in small print is does say Figs, now shipping to Canada. Haven't received my items yet but, am already really not impressed and, with them blocking my emails how will I return anything, if need be? Poor customer service. Read more

Mahalia Dolce

★★★★
Great Customer Service and Return...
Great Customer Service and Return policy! Bought 2 sets of their scrubs but the fit were not right and I decided to return them. Their online return p... Great Customer Service and Return policy! Bought 2 sets of their scrubs but the fit were not right and I decided to return them. Their online return portal was very easy to navigate and I received refund the very next day after I dropped off the package to Fedex. It was a smooth and easy transaction! Only wish that FIGS will make it easier for customer to choose the right cut/length/fit of their products. I still cannot tell the differences between their many scrub tops, and between their numerous numbers of pants. Read more

Anni

★
Sizing is inconsistent
Sizing is inconsistent. I had a V neck top size in Fuschia and matching joggers. I accidentally ruined the top. They were sold out of the v neck so I ... Sizing is inconsistent. I had a V neck top size in Fuschia and matching joggers. I accidentally ruined the top. They were sold out of the v neck so I ordered the other top that was matching in a medium. It's super tight so now I have to return it and get a large. This has happened multiple times in the past even when ordering the exact same style! Read more

Casey

★★★
Not True to Size
Order a size up. I am a small in every other brand, but Fig I order medium. Also, these are not made for curvy women, so be prepared that they are not... Order a size up. I am a small in every other brand, but Fig I order medium. Also, these are not made for curvy women, so be prepared that they are not going to be flattering unless you are thin. They do have great colors and the jackets are super cute!!!! The only items true to size are jackets. You are safe to buy your normal size in jackets. Also, if you ever try to cancel an order their customer service team is unreliable. I tried to modify an order 15 mins after placing it, customer service told me they could only cancel the order and refund, not modify. So I said cancel the order, but they never did... now they want me to return the item, but I don't have that kind of time (which is why I never return anything) so I'll just keep it and place an additional order. Read more

JoAnna

★
I ordered two sets on 12/31/22
I ordered two sets on 12/31/22. and Im trying to return both of them (I decided to return them10 min after I received). They didn't respond to my emai... I ordered two sets on 12/31/22. and Im trying to return both of them (I decided to return them10 min after I received). They didn't respond to my email nor a phone message(I had to search the number, it doesn't have a customer service number on the receipt). when I placed my order, web site didn't indicate that one of my scrub top wasn't returnable, yet pants in same color is. I say it's website error. so I am stuck with one top. they say “world class human experience” yet so far it's been nothing but frustration. Read more

Evie Seo

★★
Overpriced scrubs and poor customer service underdeliver!
I am a male physician. I bought these scrubs after all the hype from everywhere. Material was not bad. However, the male athletic scrub bottoms have N... I am a male physician. I bought these scrubs after all the hype from everywhere. Material was not bad. However, the male athletic scrub bottoms have NO FLY ZIPPER!! No question, they are selling women's bottoms as men's. Also scrub tops advertise 3 pockets but its actually one pocket. Customer service is non -existent. No one picks up the phone and no one returns phone calls. False and misleading advertising. Return policy is a joke. I have plenty of other options for scrubs. Read more

Shree Nagnur

★★★★★
High quality scrubs
Decided to test out figs to see what all the talk is about. I gotta say they are very comfortable. Yeah it's got a higher price tag, but in my opinion... Decided to test out figs to see what all the talk is about. I gotta say they are very comfortable. Yeah it's got a higher price tag, but in my opinion you get what you pay for- high quality scrubs that will last you a long time. You will have to find the right size for you and don't forget they have “slim” options for a better fit. I had to return my first pair due to sizing and had no issues with refunds or shipping, not sure why all these reviews say otherwise. Overall figs has become my main brand to buy my scrubs from. Read more

Dean

★
Terrible company
Terrible company! Merchandise overpriced! Horrible return/exchange policy! If you want to exchange an item, they limit what items you can choose from.... Terrible company! Merchandise overpriced! Horrible return/exchange policy! If you want to exchange an item, they limit what items you can choose from. Would not recommend and would never buy from again. Plenty of other companies offering same product at lower price, with better customer service! Read more

Christine Schomer

★
Worst Return/ Refund experience!
I noticed they offer international shipping to Germany, so I made an order that cost me €180+ & I have waited for the parcel more than two weeks to ar... I noticed they offer international shipping to Germany, so I made an order that cost me €180+ & I have waited for the parcel more than two weeks to arrive. After that, The affiliated shipping company informed me that they were unable to deliver the parcel for UNKNOWN reason & so they will return items to the sender and advice me to contact Figs to claim a refund. Since then I'm trying to contact Figs through emails (I've sent more than 5 emails), DM through instagram, comments & mentioned them on Twitter but they NEVER RESPOND! This is the worst customer service I've ever tried Now I have lost my scrubs & my money too! Read more

Glories A

★
Bad return/exchange policy
I have a few scrubs from figs. I like the colours and find them comfortable. I have purchased size M in the past and fits well, and i have puchased si... I have a few scrubs from figs. I like the colours and find them comfortable. I have purchased size M in the past and fits well, and i have puchased size S and its a bit tight. Now i ordered a size M of a different size of trousers and they are huge so want to return. No option to exchange just refund - i.e. would have to pay now £10 to return plus if I want the different size of trousers would have to pay another however much for shipping as the trousers alone would not qualify for free shipping. So an already overpriced pair of trousers becomes even more expensive. Read more

Fabiana Couto

★
Ordered your 2xl more like medium
Ordered your 2xl scrubs, based on the size chart compared to normal clothing I wear for example under armour or basically any male clothing brand, and... Ordered your 2xl scrubs, based on the size chart compared to normal clothing I wear for example under armour or basically any male clothing brand, and the scrubs wouldn't even fit over my shoulders, pretty sad the 2xl fits like a medium, figs trying to be inclusive with their pride posts but not inclusive to a population who is active and fit with any amount of muscle... why not make sizes for bigger people ? Why market scrubs as xxl with certain chest and waist which aren't accurate in the slightest Comparable to other clothing even scrub brands, And then I have to pay to return the scrubs.. joke of a company Read more

Tevin Crawford

★
Final Sale items
I purchased some items during a sale to see how they would fit/look. Free returns we're advertised so I figured I had nothing to lose. After the purch... I purchased some items during a sale to see how they would fit/look. Free returns we're advertised so I figured I had nothing to lose. After the purchase, when attempting to return, I was told two of the items were “final sale” which I had not noticed when purchasing. These items also happened to be lesser quality than the other items. The company would not issue a refund. Read more

Ryan

★
Poor experience
They offer free return with dhl, no dhl was in my town, returned them myself and paid 50$ shipping and they didn't pay shipping and i understood from ... They offer free return with dhl, no dhl was in my town, returned them myself and paid 50$ shipping and they didn't pay shipping and i understood from the email that they will pay for it, jannuu offer better customer service and product quality. Read more

Ahmed Helmy

★
Poor returns / exchange policy
Poor returns / exchange policy. Ordering from UK - cannot exchange an item which was not true to size. I ordered size L scrubs as these fit the measur... Poor returns / exchange policy. Ordering from UK - cannot exchange an item which was not true to size. I ordered size L scrubs as these fit the measurements provided by figs, but the scrubs were too big. When I messaged to try and exchange them, they said there is no exchange policy and I had to return and re-order. Cost of return is £16 and then no guarantees that the next pair of scrubs fit. WOULD NOT RECOMMEND UNTIL RETURNS/EXCHANGE POLICY IS UPDATED Read more

Faizan Naseem

★
Awful return policy
There is NOTHING on my receipt that says I cannot return an item! The socks I bought were definitely too tight & I tried to return them after trying t... There is NOTHING on my receipt that says I cannot return an item! The socks I bought were definitely too tight & I tried to return them after trying them on! Had I known that these $25 compression socks were NOT returnable I NEVER WOULD HAVE BOUGHT them! Beware buyers!!!! Watch what you are clicking on! So much for their wonderful return policy! Read more

Ann Brin

★
Ordered 6.5 shoes but the shoe is way...
Ordered 6.5 shoes but the shoe is way too small . Fits my 8 years old son Not only did I pay for shipping but need to pay for return shipping even tho... Ordered 6.5 shoes but the shoe is way too small . Fits my 8 years old son Not only did I pay for shipping but need to pay for return shipping even though its not my fault Read more

Dimi

★
Returns from Australia impossible
I like the product. The sizing is small though - I'm usually a 14-16 and needed 2XL, which still isn't very loose. The joggers are correct size but at... I like the product. The sizing is small though - I'm usually a 14-16 and needed 2XL, which still isn't very loose. The joggers are correct size but at 163cm the regular way too long so had to order petite for right length. Word of warning if ordering from Australia - it's impossible to return. The online returns drop box doesn't accept the order code and customer service are useless - they just keep repeating the same process to enter code and won't accept it doesn't work. Will probs reorder now have figured out correct sizing but am stuck with other sizes I can't wear because of returns process fail. Read more

Nyomie

★
U.K buyers beware - anything wrong you massively loose out!
U.K. buyers beware. FIGS is based in the US. This wasn't obvious when I placed my order. I only realised was from US when the displayed £100 amount ch... U.K. buyers beware. FIGS is based in the US. This wasn't obvious when I placed my order. I only realised was from US when the displayed £100 amount changed to $ charged after I'd paid. Also international shipping and taxes added making it £144 So my order of footwear had US sizing (a size too small). I emailed a few minutes later to advise I needed the next size up. The response came the next day saying they can't amend an order but could and cancel / refund and I could place a new order for the correct size. - I immediately replied yes please. They then replied a couple of minutes later saying they could not cancel as they had already dispatched my order. (Within the same hour). I placed a new order for the correct size over the phone so that I didn't loose out on the trainers I wanted. today over a day later I received an email saying the packers found they are out of stock. I now won't get the trainers I want, yet have lost the taxes (£22) and the 2 way shipping (around £40) on the first order If I return the too small sent pair. I'll also then have to wait for them to reach the US and be processed to get the £100 paid back effectively will be £80 after return shipping - meaning I've lost out by £64 for absolutely nothing. Read more

Ben Gordon Perkins

★
The customer service is TERRIBLE
The customer service is TERRIBLE. I will not be doing business with wearfigsusa.com again. I purchased three sets of scrubs for my wife on Dec 10, 202... The customer service is TERRIBLE. I will not be doing business with wearfigsusa.com again. I purchased three sets of scrubs for my wife on Dec 10, 2021 and paid for fast (5-9 day) shipping in order to have in time for Christmas. The scrubs did not arrive until several days after Christmas. The pants were too small. I ordered size small since in every other pair of scrubs she wears size small. When I e-mailed customer service (no other way to contact them) they requested a photo or video of the item, which I sent. The response was so incomprehensible that I still do not understand what they were offering. No return authorization was sent . I am so frustrated dealing with them that I am tempted to write off the nearly 150.00 cost just to take my business to a US based company. Read more

James

★
Absolutely worthless scrubs
Absolutely worthless scrubs! The fabric is spandex that is tight on your skin. Screw this company and screw their customer service! I order 4 sets of ... Absolutely worthless scrubs! The fabric is spandex that is tight on your skin. Screw this company and screw their customer service! I order 4 sets of men's scrubs and they sent me woman's scrubs!! And those worthless cretins won't let me return it because it's embroidered. Which also looks like horrible.. I hope this loser of a company goes bankrupt, they are a disgrace to healthcare workers! Read more

Mike

★
Canadian buyers beware
Canadian buyers beware! Their returns page does not advise you they do not refund duties. I spent $75 in “shipping, taxes and duties” just to try on s... Canadian buyers beware! Their returns page does not advise you they do not refund duties. I spent $75 in “shipping, taxes and duties” just to try on scrubs that are terrible fitting. Figs then tells you to fill out a form to submit to CBSA. However, CBSA needs to know the exact amount of taxes and duties that were paid. Unfortunately Figs is dishonest with their customers and fails to advise you that you will NOT receive a refund on duties upon return. If you have any curves or muscular thighs, stay far away from this company. Their scrubs are ill fitting. One size will be way too tight and the next size up will be hanging off of you. DO NOT support a company that has zero transparency with their customers. Read more

K Thompson

★
The sizing fits small
The sizing fits small. A large scrub top was too small for me. I ordered my scrubs from the UK and had to pay almost half of what I paid for them just... The sizing fits small. A large scrub top was too small for me. I ordered my scrubs from the UK and had to pay almost half of what I paid for them just to return them. Until they offer free returns I would probably stick to a shop within the UK. Quality is amazing though. Just unfortunate about the sizing and the returns. Read more

Allen Sikara

★
Large size was way way too small...
Large size was way way too small despite following sizing instructions. Because I had name embroidered I cannot return the top. Don't buy from them, y... Large size was way way too small despite following sizing instructions. Because I had name embroidered I cannot return the top. Don't buy from them, you'll be sorry. Read more

Dave Salo

★
GOOD MATERIAL, HORRIBLE CUSTOMER SERVICE & BILLING SYSTEM
we own a massive dental practice in Australia NSW. Placed a large order. had to return some of the uniforms and due to their sizing. still haven't rec... we own a massive dental practice in Australia NSW. Placed a large order. had to return some of the uniforms and due to their sizing. still haven't received my refund for the scrubs I sent back. Placed another order for the correct sizes and I haven't received them either! I have emailed figs over and over to follow up on my order and the refund. They lack in response and customer service. I've messaged them on Instagram, through their website and email. No one bothers to respond! very disappointed. I don't recommend Figs wear to anyone! Read more

Aylin N

★★
I'm putting two stars because the...
I'm putting two stars because the design for the figs scrubs as well as material (in my opinion,) is great. The reason my rating is so low is because ... I'm putting two stars because the design for the figs scrubs as well as material (in my opinion,) is great. The reason my rating is so low is because of the way customer service handles sizing/exchanges. I kindly asked for their opinion on my fitting based on my picture/measurements and the rep said, oh yeah you'll need to size up. Then they continued to stating that customers can only return scrubs if they have never put them on. I'm like, if you're an online store with multiple sizes that are confusing...How will I know they'll fit unless I try them on? All she did was offer 50% off to purchase another pair. For how much I spent on my figs, I expected better. Read more

Sarah Danielle

★
Extremly poor sizing
As per many other reviews, the sizing is horrible. Normally wear M-L in many other brands. Bought a Large, even measured out before hand. Cant even pu... As per many other reviews, the sizing is horrible. Normally wear M-L in many other brands. Bought a Large, even measured out before hand. Cant even put it on! Fits my wife ok - who normally wears XS - S. What a joke. The opening for the head is designed for midgets. Cant return or even change the size because its sale item. Read more

customer

★
Took my money, refused refund, I still don't have the scrubs!
Figs have refused to refund my return due to their own error. Now they've got my money and are ignoring me. NEVER BUY. Also the scrubs were pretty ugl... Figs have refused to refund my return due to their own error. Now they've got my money and are ignoring me. NEVER BUY. Also the scrubs were pretty ugly, get Dickies instead. Read more

Z Zhang

★
sizing and pricing sucks
I would never buy from this place ever again. The sizing chart was wrong and the pants are tight. The shirt is tight at the bottom. Looks like a good ... I would never buy from this place ever again. The sizing chart was wrong and the pants are tight. The shirt is tight at the bottom. Looks like a good fit when you have a 6 foot 4 model wearing them. Even worse they don't exchange and want me to pay another 50$ shipping to return them. Looool 100$ in shipping I can go get regular scrubs at the mall. Why did I bother I don't know. Read more

Ezzat Jamil Nazzali

★
Unfortunate
Got a few pairs of scrub pants w/c ended up not looking even close to what is shown on the website. They are so ill-fitting its unbelievable. To make ... Got a few pairs of scrub pants w/c ended up not looking even close to what is shown on the website. They are so ill-fitting its unbelievable. To make it worse, they were final sale so no returns. They probably know the fit sucks thus the final sale tag. I should have learned my lesson when I didnt get my gift card amount back for a return from my very first transaction with them. To say their customer service is lacking is an understatement. I feel ripped off. Read more

ALT

★
Returns
It's been more than 72 hours (1 week to be exact) since I've filed a return as two scrubs sets ended up being a little too big on me. Unfortunately, F... It's been more than 72 hours (1 week to be exact) since I've filed a return as two scrubs sets ended up being a little too big on me. Unfortunately, Figs does not offer exchanges in Canada. It took me 5 emails in order to get in contact with their customer service, and I still have yet to receive my return label. Read more

Dands and Marianne

★
Absolutely horrible service
Absolutely horrible service. I ordered the wrong size and just asked for a return label in order to send back without paying shipping (which is offere... Absolutely horrible service. I ordered the wrong size and just asked for a return label in order to send back without paying shipping (which is offered on their website) and it's been weeks now and still nothing. I have now reached my 30 day time period of a return and no one has contacted me since. I've sent multiple e-mails and no response. So now I sit here with $65 dollar pants plus paid $20 shipping and cant do anything about it. I was told not to ship back because they just keep the items and take weeks to months to send any kind of discount. I am so dissatisfied and disappointed, I will be choosing other scrubs from here on out. Read more

Alysha

★
I ordered two set for my wife and fit...
I ordered two set for my wife and fit is not good so we return it and order a new one. Then it doesn't fit the leg part so even do she like it we have... I ordered two set for my wife and fit is not good so we return it and order a new one. Then it doesn't fit the leg part so even do she like it we have to return it again. But my wife just fit it now they are saying they will just give as a gift card. How would you buy something if it does not fit you. Now we are stuck with a gift card that does not do us anything. What a rip off.... Read more

ruel arlyn

★
Customer service terrible
Ok so the scrubs are okay (northing special) BUT the customer service is devastatingly bad! I asked to return a pair of trousers that were dreadfuk 2 ... Ok so the scrubs are okay (northing special) BUT the customer service is devastatingly bad! I asked to return a pair of trousers that were dreadfuk 2 weeks ago and have sent four emails asking for confirmation only to be told return labels are all manually generated and to be patient. Just send a label, it would take less time than a reply email. Email requests are now being ignored, what a shambles. My advice.... Avoid Read more

Adam Jowett

★
I'm in Canada and had to exchange the...
I'm in Canada and had to exchange the size. Specifically emailed them to ask if there will be any extra charges and they said no. They did not provide... I'm in Canada and had to exchange the size. Specifically emailed them to ask if there will be any extra charges and they said no. They did not provide a return packing slip so I had to pay out of pocket to ship back to the US. And then they never confirmed receipt of the package. One day a gift card showed up in my email for HALF the amount that I paid for. When I called they denied any wrong doing saying that they don't return cost of shipping, they don't cover new shipping charges, they refuse to acknowledge that I paid over $230 for 2 pairs of scrubs and only provided $120 back to me. Their solution to my exchange is to take the $120 and buy new scrubs on their website and pay another $100 to cover the difference again. I have paid over $350 now for TWO pairs of scrubs. This is a scam. Do not order from this website. Read more

J

★
NEVER BUY FROM THIS WEBSITE
EDIT: I finally got my return shipping label and the instructions. Their products are amazing but the customer service could definitely improve. NEVER... EDIT: I finally got my return shipping label and the instructions. Their products are amazing but the customer service could definitely improve. NEVER BUY FROM THIS WEBSITE IF YOU DON'T ALREADY KNOW YOUR SIZE. I would give zero star if I could. I initiated my return process on July 2nd. As the website did not create a return slip, I contacted the support right away and was told that I should expect to receive my return slip by email within 72 hours. I waited for 72 hours. Still having no response, I contacted the support again. This time I was told they reached out to the manager and if I don't hear back within 48 hours, I should contact again. After patiently waiting for 48 hours, still no response, I contact them again. They put in another request to the manager. It's been 10 days since I initiated my return process and I am still waiting for my return slip. Read more

Caroline Lee

★
This Company Just Plays Games
Very good quality scrubs, but that's where the good ends. They always play games with their inventory of special colors. They always don't have much a... Very good quality scrubs, but that's where the good ends. They always play games with their inventory of special colors. They always don't have much available when they go on sale. Their customer service is also HORRIBLE! They embroidered my tops wrong. Initially they told me I didn't have to return them, and they would send me new ones with correct embroidery. Then they realized they were out of the color I ordered (SHOCKER! *sarcasm*), so said I would have to send the ones I ordered back to fix them. I needed the scrubs immediately during COVID-19 times, but they seemed to have no care about this. They said they could just give me a store credit, but then the credit didn't even cover the cost of embroidery or taxes. LAME! I said let me keep the wrongly embroidered ones and either give me a full credit or send me embroidered ones in another color (which was equivalent to what they initially offered). They refused. Just tired of the games this company plays ... BYE! Read more

Minh Le

★
Super disappointed in customer service...
Super disappointed in customer service ! although it appears to be a well made product I was disappointed that they could not be worn and the company ... Super disappointed in customer service ! although it appears to be a well made product I was disappointed that they could not be worn and the company refused to exchange for different size . It was bought as a graduation gift so by the time our daughter received it it was beyond the return date .Our family is very involved with a local hospital and I would never recommend this brand because they wouldn't even offer a discount or even an exchange for more . I can't support a company that has poor customer service . I called and explained and got " sorry it's after 60 days " Read more

Suzzette F

★★
They smell
I really like my scrubs at first. The sizing is off. I ordered them big because I seen many reviews about the sizing. One of my tops was way too big. ... I really like my scrubs at first. The sizing is off. I ordered them big because I seen many reviews about the sizing. One of my tops was way too big. I had return them to get a different style but same size. My main problem with them is the smell! They smell horrible and have made my closet smell. I looked at the reviews and seen on amazon many other people are complaining about the smell. I will NEVER order them again. I washed them alone with gain and scent boosters. Dried them with a bunch of dryer sheets to keep them smelling good. Doesn't work. Ugh!! I DO NOT RECOMMEND. Read more

Gina Gallego

★★
Not all RN's or medical personnel are 'slim fit'
I used to believe that FIGS was worth five stars, until the contouring and “slim fit”nonsense became the new black for the company. I went along with ... I used to believe that FIGS was worth five stars, until the contouring and “slim fit”nonsense became the new black for the company. I went along with it, I spent a lot of money replacing new scrubs that I purchased then washed expecting the sizing to be what I was a custom too but, sadly I was wrong..... I reached out to FIGS but was informed,” to insure the safety and customer satisfaction I was unable to return them because I had washed them” ... okay, .... I am a nurse that's fair. So what did I do, well excited about the new colors and styles I ordered I decided to just go up a size, not really excited about having to go up a size I still did.., why?.... because I loved and believed in FIGS! My order arrived!! Expecting, once again that these would once again fit like I remember!!! I immediately pulled out the first scrub top out of the bag and attempt to pull it over my broad shoulders it was fitted and snug much like the XL which isn't an XL but more like a women's XL or a men's Med fitted instantly disappointing.. I compared the tops (exactly the same style) by laying it on top of a top that I soooo loved... to discover the XL was a 1/2” smaller and tapered in from my original first purchase when FIGS was first introduced, I then compared the XXL size to the original XL before all the “slim fit” and contouring and discovered it was shorter in length & width in all areas. I consider myself a very fair person, I even ordered my entire order over again to make a total of over $400s in less that 20 days because I genuinely believed and loved FIGS, I applied a postcard discount code for my next purchase to discover it wasn't valid and while my postcard said the code was valid, customer service once again told me there was nothing they could do for me. My advice to any male nurse who is of the broad shoulder masculine size, the new lines of FIGS may not be for you! FIGS new 'runway model' sizing is great for advertisement but sadly unrealistic and just unflattering for anyone other than.. bring back relaxed fit, 12 hour shifts in the walk-in and ER are not meant for contour and fashion we need some breathing room, codes/ and CPR in progress doesn't require contour it requires relaxed with breathing room to sweat, my walk to the Pyxis/medroom isn't a runway with cameras it's I need to save this life! Read more

Walter Kenyon JR

★
I would love to be able to give a...
I would love to be able to give a review of my purchase but I still haven't received it. The order I placed was sent out but it was incorrect, so I ha... I would love to be able to give a review of my purchase but I still haven't received it. The order I placed was sent out but it was incorrect, so I had to return it and it still hasn't made its way back here. Figs customer service is the absolute WORST. No one ever answers the phone, they tell you to leave a message or "text" them but they take FOREVER to respond ! Then they tell you they will expedite the return shipping (because that was how I chose to have it come the first time) and instead they send it ground. Total BS! My experience thus far has been AWFUL !!! This is a one and done for me with this company. :( Read more

Gina Scheraldi-Halleran

★
Terrible Customer Service
Quality of scrubs is awesome but customer service SUCKS. I ordered a set of denim scrubs w an embroidered top seven weeks ago. They sent me that and a... Quality of scrubs is awesome but customer service SUCKS. I ordered a set of denim scrubs w an embroidered top seven weeks ago. They sent me that and another top instead of the pants. I initiated a return and of course they were out of the style I wanted so I ordered a different style. Returned the top and didn't hear a word for two weeks. I called and it turns out they couldn't find what i ordered so they just ignored it all together. By this time, they were out of all styles but the basic and in the wrong size. So I ordered that with the intention of having them altered. Got an email saying 'hooray your order is delivered'. Nothing was there as apparently FedEx somehow lost the package. I use FedEx all the time and this has never happened. So now they are out of everything but joggers and there's no way I'm settling for that. I have an embroidered top without matching pants and I've requested (demanded) a customer service supervisor call me. The same person that hasn't gotten this taken care of called me. FIGS is an expensive circus. I guess they've outgrown their capability to maintain some reasonable level of customer service. We have thousands of dollars worth of FIGS stuff but won't buy another thing from them. Find something cheaper and stay away from this company. Read more

customer

★★★★★
Figs review
I am writing a review because a lot of these previous reviews have made me skeptical about ordering from Figs! However, I recently purchased 2 sets of... I am writing a review because a lot of these previous reviews have made me skeptical about ordering from Figs! However, I recently purchased 2 sets of scrubs from them & have had wonderful customer service experience, literally within 30 minutes a girl named Kelsey assisted and helped me with my exchange order and sent me a new return label. I was amazed at the quick response time and excellent customer service since all of these negative reviews are listed. I would say to order a size up in most scrubs because I was under the impression that they run bigger but In my personal opinion they run a lot smaller than average. Besides that the exchange and return policy is easy and great and I am very pleased. I hope these new sizes will fit perfectly :) Read more

Jamie hamilton

★
Don't expect wearfigs.com to post accurate reviews!
I have left 3 reviews with less than stellar star ratings. Surprise! Not one of them have been posted! These are legitimate reviews by a legitimate cu... I have left 3 reviews with less than stellar star ratings. Surprise! Not one of them have been posted! These are legitimate reviews by a legitimate customer, with respectful verbiage. Still, not posted. Now, on to the scrubs. The material is great. The fit is terrible! I bought two sets and had to wear them after a laundry accident with a pen leaking ink destroyed my other scrubs. The waist bands are HUGE on the pants and there is so much extra room at the crotch that you would think they were unisex pants and not women's pants, yet the hip and thigh areas fit fine, so it's obviously the right size. The tops fit fine around the abdomen, but the shoulder area is huge, again. The arms on the jacket are like orangutan arms, hanging down to my thighs. Not exaggerating. Customer service is horrible. I have emailed them and called them literally dozens of times over a several week period. Generally, with phone calls it immediately goes to a voice message telling you to "email for faster service". Other times it rings and rings, then puts you on hold, then hangs up on you several minutes later. Emails are simply ignored, after you get an email telling you it has been received. Although, one email did tell me to call to speak to a customer service rep. After nearly two weeks, I finally got a response when shockingly someone answered the phone. (I almost fainted in shock!) By this point I had already worn them and couldn't return them, so I really wanted to just know why my reviews weren't being posted. The answer was that they always post reviews. Yeah? Well, were are mine? Their answer was it must have been a glitch. Uh, really? 3 times over several weeks period? LOL! Since then, I've met someone else who posted two 1 star reviews on their scrub tops and bottoms and were unable to get their reviews posted either. Guess they had glitches, too, huh? Read more

Deborah

★★★★★
Love, Love, Love
Not sure why they have bad reviews but I guess it happens. But I LOVE, LOVE, LOVE my FIGS scrubs!!! I will never order from a different company again.... Not sure why they have bad reviews but I guess it happens. But I LOVE, LOVE, LOVE my FIGS scrubs!!! I will never order from a different company again. I love their scrubs they last long and never fade. I'm curvy but I wear size medium pants and xs top and they fit great and I get compliments all the time. I'm on my 7th pair and will be ordering more. I've never had any issues with the company or making exchanges. The only thing that stinks is that I tried to sign up for the ID.me to get discounts but they only recognize a handful of professionals. I'm a speech language pathologist in outpatient and it only allows school based speech language pathologists to sign up yet school based SLPs don't wear scrubs. And another thing that's annoying but only because I don't have it, want it but can't have it lol it their 2017 fleece jacket. I just wish they would bring it back the fleece jacket with the pocket on the sleeve all over Instagram. We I First found figs and ordered they only had one in large for men so I was a month or three too late. I email them frequently requesting for them to bring it back but always get the same generated response that they don't have immediate plans to restock and have more jackets coming later ˜’ ugh!!! That was their best Jacket and thus I haven't bought a jacket from them as I'm still waiting for it to return. Please please bring it back. For now I must settle for similar fleece jackets by Northface and Columbia Read more

souLovely

★
Get your scrubs elsewhere!
The past 2 stories of a terrible return process are also my experience. I tried to exchange but they have not yet told me they got my return in the ma... The past 2 stories of a terrible return process are also my experience. I tried to exchange but they have not yet told me they got my return in the mail- yet I know via FedEx they have. I have emailed them multiple times with no response. This is the worst customer service I have experienced. Get your scrubs elsewhere! Read more

Anna

★
Very poor customer service
Very poor customer service, needed to make an exchange, sent back my product, waited 2 weeks with no response. Emailed multiple times with no response... Very poor customer service, needed to make an exchange, sent back my product, waited 2 weeks with no response. Emailed multiple times with no response, sent another email asking why I had received no response and within a day I got an automated email saying they had received my return, now nearly three weeks later. Finally a couple days after received an email that my items had shipped. Very poor response to emails, I also left a voice mail message on their difficult to find phone number that was never returned. It's too bad because their product is great. Read more

Bryan C

★
I placed an order and when I received ...
I placed an order and when I received the top and bottom I didn't like how they fit so I returned the items. 3 weeks later and no refund so I contacte... I placed an order and when I received the top and bottom I didn't like how they fit so I returned the items. 3 weeks later and no refund so I contacted customer service and she said that I didn't put the size and color of the new items I wanted and that's why nothing processed. This makes NO sense considering I want to return for refund which is what I put on the form. I contacted several more times with no response and still haven't received my refund Read more

Anonymous

★
Worst customer Service
Worst customer Service I have ever encountered. Returned a scrub top over two months ago for exchange and have yet to receive the exchanged top. Have ... Worst customer Service I have ever encountered. Returned a scrub top over two months ago for exchange and have yet to receive the exchanged top. Have tried to contact the company 3 times through email with NO RESPONSE. (They don't post a phone number for you to contact them) Almost three months later and I still have no top, no refund and now I'm stuck with scrub pants I can't use because I'm outside the 30 day window to return those. Not to mention the restocking fee they charge for returns even if I could return them. Finally went on an internet search for a corporate phone number and guess what? Of course you have to leave a message and they will return your call. I'm four calls in and still waiting. Read more

Debbie Gilpatrick Mullins