Cahoot summarizes FIGS’ return policy to help you understand your options when returning scrubs or medical apparel. FIGS is known for premium scrubs designed for healthcare professionals.
Start a ReturnView Full PolicyFIGS accepts returns and exchanges within 30 days for unworn scrubs. Final sale items and embroidered products are not eligible for return.
| Category | Details |
|---|---|
| Return Window | 30 days |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Free return shipping via prepaid label |
| Restocking Fees | Shipping fees are non-refundable |
| Refund Process Time | Refunds processed after inspection |
| Condition of Return | Items must be unworn, unwashed, and in original packaging |
| Exchanges | Exchanges available through the Returns Portal |
| Exceptions | Final sale and embroidered items are non-returnable |
| Special Conditions | Include packing slip with return |
| Return Instructions | Returns must be initiated online |
| Additional Nuances | Returns received after 30 days may be rejected |
Returns and exchanges are accepted within 30 days of delivery.
Yes, embroidered items and final sale products are not returnable.
No, FIGS provides a prepaid return label.
Go to wearfigs.loopreturns.com and follow the prompts.
FIGS allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
At FIGS, we’re committed to making your shopping experience as effortless as your scrubs. If something didn’t work out, our return policy is designed to help you complete a return or exchange quickly — and fairly. Whether you’re sending back a top, joggers, or a full set, here’s what every customer needs to know.
We gladly accept returns and exchanges for most merchandise within 30 days of the original purchase. To qualify for a return or store credit, your item must:
Items that do not meet these return conditions may not be accepted and could be shipped back to the customer.
To request a return, head to the FIGS Returns and Exchanges portal. Simply enter your order number and zip code to begin. From there, select the item you wish to return or exchange and follow the guided steps to complete the process.
If you’re processing an exchange, you’ll have the option to select a new size or style. In some cases, you may need to place a new order if inventory levels change during your return.
After submitting your return or exchange request, you’ll receive a prepaid shipping label via email. Print the label, repackage the item with its original materials, and attach the label to the outside of the package.
Returns must be dropped off or shipped within the return window. For added peace of mind, shipping is free for eligible U.S. returns initiated through our portal.
Once your returned item is received and inspected, we’ll issue your refund to the original payment method or send store credit based on your selection during the return process. Refunds are typically processed within 5–10 business days.
Note: If you used a gift card or store credit for the original purchase, the refund will return to the same form of payment.
Can I return a final sale item?
No. Items marked as final sale are not eligible for return or exchanges.
What if I lost my packing slip?
You can still submit a return using your order number. Just print the confirmation email or include a note inside the package with your details.
Do I have to pay for return shipping?
FIGS offers free return shipping on all eligible domestic returns submitted through our portal.
What happens if I miss the return window?
Unfortunately, we can’t accept returns after 30 days from the original purchase date. Contact our support team if you have special circumstances.
If you have questions about your returned item, processing times, or want to follow up on an exchange, our customer experience team is here for you. Visit our Returns Portal or check the FAQ page for full policy details.
Email: [email protected]
Return Portal: https://returns.wearfigs.com/
Full Policy: https://www.wearfigs.com/pages/returns
Phone: 424-500-8209 (Mon–Fri, 8am–5pm PT)
Contact Us: https://help.wearfigs.com/hc/en-us/requests/new