Cahoot summarizes Windsor’s return policy to help you understand your options when returning dresses, shoes, or accessories. Windsor is known for affordable fashion, prom dresses, and party wear.
Start a ReturnView Full PolicyWindsor accepts returns within 30 days for most items. Final sale items and opened beauty products are not eligible. Refunds issued to original payment or gift card.
| Category | Details |
|---|---|
| Return Window | 30 days from ship date |
| Receipt/Proof of Purchase | Required |
| Return Shipping Responsibility | Customer pays return shipping unless defective |
| Restocking Fees | Original shipping fees are non-refundable |
| Refund Process Time | Refunds issued to original payment or gift card |
| Condition of Return | Items must be unworn, unwashed, with tags attached |
| Exchanges | No exchanges offered through mail returns |
| Exceptions | Final sale, earrings, and opened beauty products are non-returnable |
| Special Conditions | Include packing slip with return |
| Return Instructions | Return online or in-store |
| Additional Nuances | Returns without receipt are subject to lowest selling price |
Windsor accepts returns within 30 days from the ship date.
No, in-store purchases must be returned to a Windsor store.
Yes, opened beauty items, earrings, and clearance marked as final sale.
Use the Return Portal on the Windsor website.
Windsor allows customers to return eligible items for a refund within the specified return window. Items must meet all return conditions to qualify. Please ensure that your purchase is in its original condition and packaging when initiating a return.
Refunds are processed after we receive and inspect your return. Please allow up to 10 business days for the refund to appear on your original payment method. You'll receive a confirmation email once the return is complete.
At Windsor, we want you to love every piece of your order. But if something doesn’t work out, we offer a straightforward returns process for eligible products purchased through our online store.
Returns are accepted for eligible merchandise purchased directly through our online store and must be initiated within 30 days of the order delivery date.
To qualify for a refund or exchange, returned items must:
Returns attempted after the return period may not be accepted. All returned products must pass inspection prior to approval.
To start a return, sign in to your Windsor account and navigate to your recent order. You may also click the return option found in your confirmation email. Follow the return instructions to generate your return label.
Returned packages must be shipped back in a secure box or mailer. Be sure to include the receipt or printed return confirmation inside the box. Windsor does not provide packaging for returns.
All qualifying returns submitted within the allowed time frame will be processed and refunded to the original form of payment. Depending on your bank or payment method, refunds may take up to 10 business days after the return is received and processed.
Shipping costs from the original purchase are non-refundable. If a return is denied due to wear, damage, or missing items, Windsor reserves the right to reject the refund.
Windsor does not offer direct exchanges through the return portal. If you would like a different size or style, please place a new order once your return is accepted and the refund has been processed.
Phone: 888-494-6376 (Mon–Fri, 6am–6pm PT)
Contact Us: https://www.windsorstore.com/pages/contact-us