Windsor Returns Policy

★
Will never buy from this company again. Faulty dress, poor customer service
They sold me a faulty and damaged dress that cost £65. They tried to get out of refunding/replacing the item. It's taken me hours of emailing, only wh... They sold me a faulty and damaged dress that cost £65. They tried to get out of refunding/replacing the item. It's taken me hours of emailing, only when I explained Consumer rights laws to them they offered a return but are trying to make me pay a processing fee! The person I've been in contact with is cold, unhelpful and has closed the query because I didn't reply within two days and now I have to start all over again. Frankly disgusted with the values of this company, definitely will never buy from them again Read more

Claire Karian

★
CHARGE FOR RETURNS - STAY AWAY
They charge a lot for shipping. Both items bought were not true to the size guide and needed to be returned. I processed the return only to find out I... They charge a lot for shipping. Both items bought were not true to the size guide and needed to be returned. I processed the return only to find out International returns are NOT free!!! They only have an option to return via DHL for $15. So I'm out $27+ and have nothing to show for it. Stay away from this vendor if not in the USA. Read more

LJ

★★★★★
I read the reviews and at first was...
I read the reviews and at first was scared to buy off of here, then I had a look on TikTok and it seemed legit so I bought a dress, which is absolutel... I read the reviews and at first was scared to buy off of here, then I had a look on TikTok and it seemed legit so I bought a dress, which is absolutely gorgeous, fits perfectly, is exactly as advertised and I'm overall really impressed. Most of these 1 star reviews are people complaining about the £18 return fee, but I'm not sure they've even read the info on the website because Windsor clearly state this. Overall I had a great experience and I would definitely buy again. Oh and forgot to mention my dress came to the UK in 3 days!! crazy fast shipping. Read more

Sophie

★
Returning unwanted item will cost £18 from UK!!!
I reside in UK. Ordered more than one for choice. Tried to return one only ti find out that it would cost me £18 to rerun. The skirt cost £24!!!!!!!!!... I reside in UK. Ordered more than one for choice. Tried to return one only ti find out that it would cost me £18 to rerun. The skirt cost £24!!!!!!!!! Had I known this beforehand I would not have gone ahead with the order Read more

Mavia Bradford

★
Long Processing Times, Poor Quality Products & Service
Unfortunately, professing times are always excessively long. Every product I have purchased from Windsor has been noticeably low quality, especially f... Unfortunately, professing times are always excessively long. Every product I have purchased from Windsor has been noticeably low quality, especially for the price, thus I have had to return every piece. Customer service is never all that helpful or honest when you run into an issue, nor do you get that respect and kindness that is found with other businesses. My local Windsor never seems carry my size, on the extremely rare occasion I find a piece that is my size, it's is not an appealing style. I've found with my last 2 online purchases from the Windsor website, that everything about my entire experiences are just not worth the time, efforts, funds and, most of all, stress. Unfortunately I will no longer be doing business with the company due to those reasons. There's truly no upside, and nothing rewarding or building joyous expectations in any aspect of the company. One example would be with this last order, where I had paid $19.95 extra for the express shipping option. My order arrived late despite that and I was refused a shipping refund, after being told it could be done. Read more

Charli

★★★★
I was afraid about to shop the shoes...
I was afraid about to shop the shoes because I've read the reviews but I decided to have a go - we can't judge a company just because of the bad revie... I was afraid about to shop the shoes because I've read the reviews but I decided to have a go - we can't judge a company just because of the bad review I found some good reviews. The shipped at the same day and they just delivered exactly after 7/8 working days as it was described in the website. The only thing that make me don't give a 5 stars it's because the return is away to expensive and the website doesn't leave clear about the sizes, if they are the uk or us. Read more

Lorena

★
Terrible experience
Terrible experience. Product arrived very late despite £10 delivery. Now I'd like to return the dress as it's incredibly short, I have to pay £18 to d... Terrible experience. Product arrived very late despite £10 delivery. Now I'd like to return the dress as it's incredibly short, I have to pay £18 to do so. Do not buy from this company. Read more

Jess

★★★★★
Really pleased
I was very nervous about ordering from here considering the reviews (I'm in the UK) but I found a dress I loved and decided to give it a go! I love th... I was very nervous about ordering from here considering the reviews (I'm in the UK) but I found a dress I loved and decided to give it a go! I love the dress, I've only worn it for 10/15 mins (tried it on as my prom is in July!) but the quality seemed good and the fit is really nice, exactly how it looked in the photo. The delivery was good too, ordered on 23/11 dispatched on 25/11 and came on 5/12 and I got a notification from Evri as soon as they got it. Overall I'm really pleased and would say as long as you're sure of the dress you want and don't have to return it (as that seems to be difficult) your experience will be good Read more

Emily C

★
Awful awful company
Awful awful company. Ordered a dress and wanted to send it back, it is costing me £18 to return which is disgusting. The online returns process is so ... Awful awful company. Ordered a dress and wanted to send it back, it is costing me £18 to return which is disgusting. The online returns process is so complicated that I can't even send the item back, so I'm now £45 down. Disgraceful, won't be ordering from here again. Read more

Erin Fairhurst

★
Express and next day shipping is a scam and a lie!
Scam... Scam... Scam! Do not order Express shipping with the highest charge from Windsor!! Do so at your own risk! I paid 25 extra dollars for next da... Scam... Scam... Scam! Do not order Express shipping with the highest charge from Windsor!! Do so at your own risk! I paid 25 extra dollars for next day shipping. They told me after the fact that I would have to wait two to three business days to process the order. Then another two days for them to ship Express. It was listed as next day shipping. When I called them I asked him if it was coming by UPS or FedEx. I was told it would be coming by the United States postal service. Everyone knows that USPS is snail mail, and if it was truly expressed I would have received my order days ago. My event is now coming up. I am now forced to have to go find a dress in person. Do not purchase from this company online unless you want to be screwed over with shipping. Also the reviews are all true! They tried to scam you out of your money when you try to return. You will not be refunded the money for the express shipping. So I'm out of $25 when I paid for Express. Also they're trying to charge me $20 to send the item back so now I'm having to come out of pocket and still have not received my money back. I placed my order 4 days ago, and I still have not received any tracking information. Mind you I paid for next day shipping for Express. Customer service agents are rude and unhelpful! They are condescending, and will tell you that it's your fault and that everything is stated on the website when it's not. It's missed information and false advertising by stating that you are purchasing next day, delivery when it could be further from the truth. They don't mention anything about the processing days that are done before and blame you!They are a scam scam scam! bI will never order from this company ever again!!! Read more

Shakira

★
Late delivery, horrible customer service
The only reason they got one star is because 0 is not an option. We drove to the store for a dress. It was sold out in my daughter's size. The employe... The only reason they got one star is because 0 is not an option. We drove to the store for a dress. It was sold out in my daughter's size. The employees did not offer to check around with other local stores or to order it for us. I went online and ordered, and we had to pay for shipping and the shipping was 5-8 days. This was risky as we needed the dress in 7. Well, the dance came and went and now, on day 8, the dress has still not even shipped. I contacted customer service and said keep it and issue a refund. They said that it is not considered late until 13 days after we ordered it. By the way, the return window is 14 days from the order date, and the nearest store is 40 minutes from me. They will not cancel the order, so I have to wait and see if the dress even shows up within the return window, lose what I paid for shipping, and drive 49 minutes after working two jobs to try to make it to a store to return. Disgusted does not begin to tell how I feel about this store. Horrible experience all around. Never do business with Windsor. Read more

Theresa Gillis

★
Horrible return policy
Horrible return policy that you have to pay $7.95 to return items. Return window is stupid short - less than a month. Will NEVER order from Windsor Fa... Horrible return policy that you have to pay $7.95 to return items. Return window is stupid short - less than a month. Will NEVER order from Windsor Fashions again. I feel ripped off!! Read more

Jeff Snell

★
A store that is supposed to cater to girl's special events but instead had my daughter cryingLet's start by saying my daughter loves...
Let's start by saying my daughter loves the beautiful dresses at a decent price and that is the only reason I shop there. I went to the store in Annap... Let's start by saying my daughter loves the beautiful dresses at a decent price and that is the only reason I shop there. I went to the store in Annapolis and purchased a dress for a special occasion, got home my daughter put on the dress just to see the cashier didn't remove a security sensor smh but why didn't the sensor even go off when we walked out the store? I called the store and they said it was nothing we could do but bring it back, we didn't have time since we lived far away and the event was that evening, so my daughter wore the dress and had to cover up the dress with a sweater which was awful because the dress was beautiful. The store manager didn't even offer me a courtesy credit of any amount, it was just oh well sorry. Next experience I decided to go the online route and ordered a dress for my daughter's homecoming, I paid the extra fee that said delivery in 3-4 days. When I called to check on the status and why it was still saying "unfulfilled" I was told the order hadn't processed yet because the 3-4 days meant business days and not days, I said ok well it still should arrive by Friday because 3-4 business days would be Friday, I was told no because processing takes 2 business days then you add the 3-4 business days for shipping. So now my daughter won't have her dress for homecoming. So I said just cancel the order and I'll go to another store. They said since the order had already been sent to warehouse for processing, I couldn't cancel but I could just order another dress, pay for another dress and order it express 2 day shipping! So pay for two dresses and then return one of them smh never again, I will spend the extra money and go to a real store because this store is a joke. Read more

Lisa Carter

★★
Won't be buying from here again
I recently ordered 2 dresses and 1 pair of shoes. The shoes were great but the size was wrong and one dress didn't fit properly so I also had to retur... I recently ordered 2 dresses and 1 pair of shoes. The shoes were great but the size was wrong and one dress didn't fit properly so I also had to return and the return cost £18! The 2nd dress was really nice but broke within an hour of me wearing. Will not be ordering from here again. Read more

Ashleigh

★
Please avoid this company
Please avoid this company. I bought a dress for my daughter for various events she's had at school and when we received it, it was not as she'd expect... Please avoid this company. I bought a dress for my daughter for various events she's had at school and when we received it, it was not as she'd expected so I returned it. It cost £18.00 to return which they said would cover the cost back to the U.S, I couldn't believe how much it cost but carried on with the return process. I returned at on the 12th June, they received it on 20th June and have only just given me a refund. I had to chase this 3 times via their support service but the worst thing of all I only received £32.15 back from a dress that cost £62.15. I queried this, they said I had encountered extra shipping fees. This is an absolute joke. I should have sold it on Vinted and got more. I will never ever buy from this company again. Absolute SCAMMERS. Who buys a dress and only gets back half the money?? I keep getting emails to ask how their customer service performed which adds insult to injury. Read more

Sarah Hunt

★
SCAM AVOID
SCAM AVOID. £18 for return postage and not all items can be returned (even dresses)... SCAM AVOID. £18 for return postage and not all items can be returned (even dresses) Read more

Rishona Misal

★
They charged $20 for return freight on...
They charged $20 for return freight on the their refund and did not reimburse me for the $11 of taxes charged on my order. For a $91 order they refund... They charged $20 for return freight on the their refund and did not reimburse me for the $11 of taxes charged on my order. For a $91 order they refunded $50. Read more

Jay Bee

★
V poor quality - waste of money
Ordered jewellery. It took a while to arrive and when it did it was awful. V poor quality, it looks like children's toy jewellery, plastic 'stones' in... Ordered jewellery. It took a while to arrive and when it did it was awful. V poor quality, it looks like children's toy jewellery, plastic 'stones' instead of cubic zirconia or diamante. I didn't realise when ordering but the item was 'final sale no return'. So disappointed as it looked beautiful on the website and would have happily have paid more for something that looked like the picture. Read more

Claire

★
Utter disgrace of a company!
Where to begin. Just after placing an order, I wanted to swap it for something else (and more expensive), emailed customer services straight away and ... Where to begin. Just after placing an order, I wanted to swap it for something else (and more expensive), emailed customer services straight away and they said they can't change it, it'll have to be sent back once received. What they don't tell you is you'll have to pay £18 to return it. That's a complete rip off. Their customer service agents are rude and unhelpful. They just do not care about their customers. I sent my item back and I've been waiting for a refund for 4 weeks now, despite their website stating it will be refunded within 7 days. So where's my refund Windsor? I'm never spending a single penny with them again! Read more

Kimberley

★
This company is operating illegally
This company is operating illegally. US consumer rights - The right to be informed: to be protected against fraudulent, deceitful, or grossly misleadi... This company is operating illegally. US consumer rights - The right to be informed: to be protected against fraudulent, deceitful, or grossly misleading information, advertising, labeling, or other practices, and to be given the facts needed to make informed choices. I ordered what I thought were size uk 5.5 shoes (prices were in £), but what came through were 5.5 US shoes which were the equivalent of size 3.5 uk, so way too small. Nowhere did it say these are uk, us or eu sizing, there was only a size conversion chart. So these were falsely advertised, Windsor refused to give me a free shipping label to return them when it was their fault the problem existed, telling me I would have to spend $18 to return them myself to get my £30 refund. Appalling. Never buy from this company. Read more

Gaenor Thomas

★
Do NOT recommend, charge for refunds
I ordered a dress from this site and it was too big so I returned it hoping to get a smaller size however to my surprise, they said there's a charge o... I ordered a dress from this site and it was too big so I returned it hoping to get a smaller size however to my surprise, they said there's a charge of $20 to return. I ended up returning it annoyed at this scamand buying my dress from Shein instead which was sooo much nicer and they allowed returns for no charge. I checked my refund and Windsor deducted $20 plus wouldn't refund the taxes I paid so I'm put almoat $40 for a dress I just tried on and returned. Horrible customer experience. Do not order from this company, such a scam Read more

Ds

★
AVOID ...
Sent the item back that I did ACTUALLY receive still not refunded for first missing item but now had to pay £18 to return an item that is faulty! And ... Sent the item back that I did ACTUALLY receive still not refunded for first missing item but now had to pay £18 to return an item that is faulty! And nearly two by weeks in no refund! What a surprise!!! AVOID!!!!! Read more

Dianne Weatherstone

★
Very annoyed that it costs 18 pound to...
Very annoyed that it costs 18 pound to return!!!! This should be clearly stated when buying products. Awful company... Very annoyed that it costs 18 pound to return!!!! This should be clearly stated when buying products. Awful company Read more

Sarah Nield

★★★★
Currently rating 4 stars as definitely...
Currently rating 4 stars as definitely room for improvement. I ordered 3 dresses last week and was eligible for free shipping. Had no issues with arri... Currently rating 4 stars as definitely room for improvement. I ordered 3 dresses last week and was eligible for free shipping. Had no issues with arrival whatsoever, came within 4 days. The products, in my opinion, are exactly as they are online and not under or overpriced. I am keeping one of these dresses as it is absolutely gorgeous and the fit is perfect and is very well-made. I guess it depends on the dress style/type where some people may go wrong as sizing obviously can vary. Big HOWEVER, it is costing me £18 to return the two unwanted dresses which is ridiculous. I would happily have paid more for the dress I am keeping so it's not the end of the world but i would have been fuming if I got nothing from the order. We'll see if I have any issues with the refund so this rating is definitely still pending. Read more

Erin C

★
I am truly disappointed with this site
I am truly disappointed with this site, I had been looking on here for some time because their dresses look incredibly beautiful and so I finally took... I am truly disappointed with this site, I had been looking on here for some time because their dresses look incredibly beautiful and so I finally took the leap and ordered a dress. 1st of all I paid £7.00 for shipping which is an insane amount and it wasn't next day or speedy delivery took about 4days to arrive, but whatever because the reviews of the dress looked good and so did the picture, the dress arrives and I am so disappointed in the fit, the quality, the fabric just everything and it was priced at £63.00 defo not worth that. I proceed to start a return and the whole weekend there seemed to be a problem with the link on their site, I have finally been able to access and it and guess what another extortionate price, it is charging me well reducing £12.00 from my refund so I can return the dress. So in total I have given this company £19.00 of my hard earned Money for nothing. I'm sure this has happened to many people and I think it is disgusting that we are robbed of our money and in return the company do not provide a service they imitate that they can. I will never shop here again and will discourage anyone that mentions this company to me in the future. What a rip off ! Read more

Lola

★
Can't return!!
I bought 2 dresses, great quality, I would like to return 1 because I don't need them both- can't return them! That's me £100 down!! Can't access the ... I bought 2 dresses, great quality, I would like to return 1 because I don't need them both- can't return them! That's me £100 down!! Can't access the returns page, can't access the customer service page, can't access the contact us page! Read more

Zara

★
Trying to return a dress from the UK
Trying to return a dress from the UK. Not allowing me to do this . Did someone to provide a contact number asap... Trying to return a dress from the UK. Not allowing me to do this . Did someone to provide a contact number asap Read more

Mrs Anderson

★
Cheap poor quality material
I purchased a dress for $99 expecting it to be good quality. Received the dress and it was poor quality and I probably could have bought the same dres... I purchased a dress for $99 expecting it to be good quality. Received the dress and it was poor quality and I probably could have bought the same dress elsewhere for a third of the price. Insultingly if I want to return it I have to pay $15. Total rip off. They are happy to provide free shipping if you spend over $100 but won't provide free returns. They need to use better quality material. Read more

Philippa Mason

★
No customer service and rude.
On Aug.16,2023, I had asked a clerk to hold items before the close. I gave my name. I came back 10 minutes before they closed and my items were restoc... On Aug.16,2023, I had asked a clerk to hold items before the close. I gave my name. I came back 10 minutes before they closed and my items were restocked. 5 ladies in the store no one tried to help all they said was the items were put back. So I find them hurriedly taking them off the hanger to assist the l cashier. She said, " if you slamming things I'm not going to wait on you". I told her I was helping you and put them on the side not at you or in front. I told her don't show out. The other workers maybe the assistant Manger said, don't you show out. I said just ring me up so I can go. The entire crew was rude and useless. I will take the items and never return. Read more

Queen Debra

★★★★★
Although my item unfortunately didn't...
Although my item unfortunately didn't fit (large bust!) I was really impressed with the quality of the item in general, I'm in London UK and I receive... Although my item unfortunately didn't fit (large bust!) I was really impressed with the quality of the item in general, I'm in London UK and I received within 6 days! I am only dissatisfied with having the £15 return fee deducted from my balance which I hope can be waived as their customer support did offer me this option via a different return method but I had already returned it. Overall I would use them again. Read more

Alisha Joseph

★
Robbing
I am extremely displeased with my initial order with your company. Regrettably, the dress I received did not meet my expectations, prompting me to ini... I am extremely displeased with my initial order with your company. Regrettably, the dress I received did not meet my expectations, prompting me to initiate a return. However, to my astonishment, I discovered that $15 was deducted from the dress payment. This deduction is unacceptable and has deeply disappointed me. I want to convey that, based on this unfortunate experience, I will not be using your services in the future. Read more

Charl Lewis

★
Please don't use this company!
Please don't use this company if you live in the UK trying to return items is impossible! Will never use again.... Please don't use this company if you live in the UK trying to return items is impossible! Will never use again. Read more

NIA

★
The dress looked lovely online.
The dress looked lovely online.. however was very cheap and flimsy when it finally arrived. Arranged a return which cost more nearly than the dress di... The dress looked lovely online.. however was very cheap and flimsy when it finally arrived. Arranged a return which cost more nearly than the dress did. Absolutely disgusted with the whole service Read more

Mrs Debra Dawson

★
Don't buy from Windsor
My hoco dress came a month late, it didn't even fit so i wanted to return it. I emailed them and they told me to send a pic of the dress, after i sent... My hoco dress came a month late, it didn't even fit so i wanted to return it. I emailed them and they told me to send a pic of the dress, after i sent the picture they ignored the rest of my emails. Read more

Lily Appleford

★
Ordered a dress it took weeks to get...
Ordered a dress it took weeks to get here. It didn't fit their returns policy says I have to use DHL as international and to print out something to pu... Ordered a dress it took weeks to get here. It didn't fit their returns policy says I have to use DHL as international and to print out something to put inside the parcel. No info on where to return it to... spoke to someone on their online message thing and she didn't know either and said someone will be in touch via email within 48 hours. You only get so many days to return and this is how they don't let u return no info on where it goes back to then by the time you hear it's too late. Con artists won't use them again! Read more

Beth Spurgeon

★
Never again
I went shopping at Windsor on 11/17/2022 for my 30th birthday dress. The store closes at 7pm and I was in store by 6:05pm. I had about 3-4 dresses in ... I went shopping at Windsor on 11/17/2022 for my 30th birthday dress. The store closes at 7pm and I was in store by 6:05pm. I had about 3-4 dresses in my hand when I was approached by a worker asking me if I “plan” on trying the dresses on. I stated “yes, why?” She than told me not today your not you should have got here earlier and she will not be “babysitting.” I was on the phone with my friend and was very upset and said i need these dresses for my birthday this weekend and some are non returnable items. She did not care. I than only chose one because I didn't know what would fit. I than went to register and the dress had no tag and she told me to go get another or I can't purchase it so I had to go get another dress. When I got back to register she asked me for my email which I stated I did not have one. She told me than you aren't purchasing anything. My friend on the phone let me use hers since I don't have a personal one and can't provide my work email but she refused to let me purchase products without and email. The worker than gave me an issue about noting the receipt that the dress had no tag for in case I wanted to return since I couldn't try it on. She refused to give me her name. I than called corporate on 11/18/2022 and spoke with Vienna which was super nice but told me a manager would call me back. Genesis called me back and apologized and offered me a 50% off coupon. I explained I felt very targeted and this was a racial incident because the worker was nice to the other customers and employees that were her same race. I feel this issue was not handled and the 50% coupon is not a compensation for the experience or the way Windsor had made me feel. I will not be using the coupon or shopping here and I will be returning the dress I purchased. This is unacceptable. Read more

Amanda

★
Disrespected and humiliated
I shop at Windsor quit often and I've never experienced anything like this. This experience has made it too where I will never shop there again. I mad... I shop at Windsor quit often and I've never experienced anything like this. This experience has made it too where I will never shop there again. I made a purchase of almost $400 and the young ladies at the register were amazing. I went to leave the store and the metal detector went off "which normally happens with big purchases as they may forget to remove a buzzer". I immediately went back to the register for the associate to check the items. I was then told by the manager Lauren Orbe or Lauren Walden, to walk through the metal detector. Then she told me to take my purse off and walk back through the medal detector multiple times. At this point I'm humiliated by the experience. I immediately walked back the registered asked for the items I purchased and left the store. I returned right after and asked for a refund as I refuse to purchase from a retailer that would treat someone this way for no reason. When I returned and asked the associate for a refund, Lauren comes to the register takes my bag pored the items on the counter and said "I will gladly refund you" in a very combative and condescending tone. She was very rude and had a very disrespectful demeanor through the whole process, as I just wanted to return the items and leave this horrible experience. She never apologized nor ask why I wanted to refund the items, she pretty much stated she didn't care. I pray whatever is going on with her internally is healed but as for me I will take my business where it's appreciated. Read more

Yolanda Norates

★
Absolutely atrocious company and...
Absolutely atrocious company and service was absolutely the worst experience I've had of a clothing company. When needing to return two dresses that d... Absolutely atrocious company and service was absolutely the worst experience I've had of a clothing company. When needing to return two dresses that didn't fit ( keeping one of the three ordered) the returns portal was not working. We repeated that daily given the tight timeframe to make a return via DHL and secure a refund. This carried on for 5 days and there was no reply to two customer service emails sent . We ended up having a response that was simply to direct us back to the returns portal which didn't work again. We then tried to make a telephone call to seek urgent attention and they kept us on the call for nearly 20 mins incurring a phone call bill cost of £45. They won't reimburse us. All in all extremely disappointing and caused nothing but stress. The customer service was anything but. Avoid this company. Read more

Rachel Riggs

★
The fake lying bots reviews that are...
The fake lying bots reviews that are lying saying "I bought a prom dress here, etc." are lying about the specific dresses they bought and no one havin... The fake lying bots reviews that are lying saying "I bought a prom dress here, etc." are lying about the specific dresses they bought and no one having prom due to COVID and no one is truly cares what reason you fake bot reviews bought dresses. Anyway, this site has terrible quality clothes and they charge so much money for cheap bad quality, just as bad as princess polly and shein. And all three stores are bad cheap quality. And the clothes are made out of such cheap bad material, I would send a picture on here of the bad quality clothes I ordered, if I could but trustpilot doesn't have that option. Going to return everything I bought here. This store isn't worth a penny and ss another review on here said, they will be going out of business soon, cause no one buys from crappy Windsor or princess polly or shein either and all these stores listed are scams and use heavy photoshopping, just like any other store, to make people buy the crap, even though no one buying from none of these crap stores. And I can't stand the fake cgi photoshopped pictures of nonexistent insta sl#ts that they show on the website and product pages, cause there not even real life people shown on the fake photoshopped nonexistent pictures anyway. Like what's the point in showing such fake pictures, cause everyone knows it's not real life people shown, all created through cgi and photoshop to look and act like real people, then though they're not. None of those "insta sl#ts" are real life people anyway. And it's also false advertising and a lie when they send fake scam emails saying "connect with us on Instagram to enter our Windsor gift card drawing and tag us to enter to be featured on Windsor Instagram page", that is all nothing but lies and bs because NO ONE gets nothing free in this world and no one gets a free gift card cause no company gives out free stuff to NO ONE and NO ONE gets featured on fake social media or YouTube because companies don't care about featuring anyone because that doesn't help any company and would be pointless and no company does that fake bs anyway and companies don't give a sh#t about that. Read more

madison renee freeman

★
I keep reaching out via email and...
I keep reaching out via email and telephone, they aren't cooperating with a return to my banking, of almost 250.00 in return. Joanna keeps giving me t... I keep reaching out via email and telephone, they aren't cooperating with a return to my banking, of almost 250.00 in return. Joanna keeps giving me the run around as do their other bs customer service reps. Give me my damn money already! Read more

Angel Mel

★
Paid for Faster Shipping & Package is Arriving LATE
I placed an order on 9/19 and I PAID EXTRA for faster shipping. My package was supposed to arrive by 9/24 the latest, but Windsor emailed me on 9/23 s... I placed an order on 9/19 and I PAID EXTRA for faster shipping. My package was supposed to arrive by 9/24 the latest, but Windsor emailed me on 9/23 saying it wouldn't come in until 9/30. My birthday is on 9/27 and I was planning on wearing my items for that day. Now I'm going to have to go find something else last minute. They said they can't cancel the order once it's been processed, which I understand. However, in order to return the items I would need to pay for shipping AGAIN, which I am not going to do. I think they should cancel the order since I won't be needing the items by the time they come in, or at the very least, refund me for the extra shipping that I paid as well as pay for the return shipping. Read more

Vivian Tejada

★★★★
Their customer service and return...
Their customer service and return policy could be better, I don't like that sales are final on their sale stuff because a lot of companies aren't like... Their customer service and return policy could be better, I don't like that sales are final on their sale stuff because a lot of companies aren't like that anymore, and I don't like that you only have a few days after your package arrives to report if something is wrong with your order, but they have really nice things Read more

P J S

★
Believe the reviews they have the worst...
Believe the reviews they have the worst customer service, poor fabrics, and unethical customer service. DO NOT BUY FROM THEM. We ordered a two dresses... Believe the reviews they have the worst customer service, poor fabrics, and unethical customer service. DO NOT BUY FROM THEM. We ordered a two dresses that took two weeks to arrive, one didn't fit we went to return it and they would not issue a refund because the items weren't return within two weeks of the SHIP date. However it is impossible to return something before you receive it. Save yourself and run away from this cheap company Read more

Damon Pryor

★
Awful manger in line an hour and a half ! Manger does not give a S**t
Nice store got my wedding shower dress here. But they definitely need more than 1 cashier been in line almost and hour just to return something. Very ... Nice store got my wedding shower dress here. But they definitely need more than 1 cashier been in line almost and hour just to return something. Very annoying when there like 4 associates walking the floor. Would be nice for one of them to jump on a register for a few since there is a line almost the entire length of the store.after waiting an hour I finally went up to a woman who worked in the store figured she's was a manger. And she said she was, I asked her if she could please help me as they clearly need another cashier as the young girl was checking by herself for the entire shift. She stated she did not have enough staff and she can't go on the register as she has to be on the store. I reminded the manger it is her job to properly staff her store and if a customer is asking for help she should help. She kept saying there was nothing she could do. I stated I was going to call cooperate and report the store. And then she continued to tell me she didn't care. I asked her to speak to her manger. So she got the store manger involved. The store manger then went and got someone on the other register. But told me I had to wait in line again! I was so furious I walked out the store. I went back a few minutes later after calming down. I then had to wait in like for another 35 minuets!  Finally at 5:30 I get to the register (walked into the store at 4 pm!). The young girl (very kind) helped start the return process for the broken dress. Then she notices only $38 goes back on my card. She has to get the manger involved (who is rude) and she told me because I did an exchange previously I had to get the other portion on a gift card. I totally lost it on the manger. First I started with the young woman and made sure she knew she was doing a good job and this had nothing to do with her. I looked at the manger and explained all this frustration could have been avoided when I asked her for help and she refused. I stated I did not want a gift card as I will never walk back into one of these stores and I did not want to waste any more time in the store that the $28 isnt worth the wasted hour and a half and the rude customer service just wasn't worth it. Guess you can say I was extremely fed up. Was even more pissed that I waited in line for an hour and a half and only got half my money back. The manger didn't even try to resolve the issue give me and option beside the gift card. Nothing. Windsor if you want to keep this store open please consider bringing your DM for this area in, retraining your manger , or replacing her. She doesn't care, customer service is poor and she spent more time walking the floor then helping her team. She let her store fail tonight and pissed off many customers! Was gonna do a big shopping trip here next week. But decided to go to Times Square instead. They at least treat you like a person. Windsor if you see this comment. Please reach out to me as I'm ver dissatisfied and will be telling everyone I know to steer clear of your stores and sites! Read more

Eryn Burns

★
Return process sucks
Return process sucks. They make it hard to get your money back if at all. Read the policy before you buy. I recommend to stay away completely.... Return process sucks. They make it hard to get your money back if at all. Read the policy before you buy. I recommend to stay away completely. Read more

Nik

★
READ REVIEWS FIRST!!!!!...
Should have come here and read reviews first. DO NOT ORDER FROM THESE THIEVES! I had to actively spend 3 days online and on the phone to just get thei... Should have come here and read reviews first. DO NOT ORDER FROM THESE THIEVES! I had to actively spend 3 days online and on the phone to just get their customer service number, then ANOTHER 3 days threatening lawsuits and taking my battle to all major media outlets to instate a National boycott to even get them to send me a shipping label to return pants that were not only 4 sizes too small but damage upon arrival that were ENTIRELY ELIGIBLE FOR REFUND! And now, I find out they HAVE my return, but it's “in review” and will take “at LEAST 3 weeks” to process and make sure it's “deemed refundable”. Not only will I never order from these THIEVES ever again, I am taking my case to Fox, MSNBC, CNN, TMZ, all major media outlets to make sure they let EVERYONE know how horrible these scammers are! Read more

Stephanie Nunya

★
DO NOT BUY FROM THIS STORE!!
DO NOT BUY FROM THIS STORE!! The service the quality of the clothes is horrible. I spent 200.00 dollars online and I was told I could not return/excha... DO NOT BUY FROM THIS STORE!! The service the quality of the clothes is horrible. I spent 200.00 dollars online and I was told I could not return/exchange or receive a credit because I used a coupon. I will never buy from this place again!! I should of read all the bad reviews posted on here before I purchased from here. Read more

Gina

★
The dress's quality was pretty good
The dress's quality was pretty good. However, this store tricks you. Please be careful, I wish I could go back and not order from them. I found the sa... The dress's quality was pretty good. However, this store tricks you. Please be careful, I wish I could go back and not order from them. I found the same dress on Amazon, but I decided to experience their service. PLEASE think and rethink about it. I ordered 2 dresses I loved them; however, one of them came with a defect and I had to return. Long story short, the shipping to return was more than half the price of the dress $23.00. I couldn't believe it. I brought to their attention to this feature. Do you know what they did? ANYTHING!!!! WATCH OUT with stores that act in BAD FAITH!!! Read more

customer

★
I don't know what's worse the quality of dresses or services
Ordered 3 dresses, they were buy two get one free. I checked the return policy and no where did it state sales were final. After never receiving a shi... Ordered 3 dresses, they were buy two get one free. I checked the return policy and no where did it state sales were final. After never receiving a shipping notification and contacting them they told me I was still within 10 days although I had pointed out it was the 14th business day. Finally receive the dresses and they were the poorest quality not worth the time I took to write this review. After days of waiting on a Reply about returning dresses I received a rude response that sales were final. Stay far away there are much better places to spend your money! Read more

Amy Bard

★★★
Denise Rico a big thank you
DENISE RICO a big Thank you! It takes just one person to change your perception of the entire business. We had to return three of the five dresses we ... DENISE RICO a big Thank you! It takes just one person to change your perception of the entire business. We had to return three of the five dresses we ordered for my twin daughters' prom that got canceled due to Covid-19. Short story long; they won't accept the dresses because it was not within the 14 days window allowed for special offers (we missed that part). The package came back because of California's lockdown. The first representative was just repeating the same and the same thing. It was not within 14 days and I was trying to convince her that so many companies are changing their policies to adapt to the new reality and way of living, but the representative didn't want to hear. $154 wasted. I thought to try one more time and Denise Rico made our day. She even called me in person when the phone line she gave me didn't work. She went above and beyond to calm me down and make me feel I was talking to a long time friend. And yes, we returned the dresses and got the refund within 3-4 business days (I was told it would take about 2-3 weeks). Initially, I was thinking I would never shop from them again, but now I think I might and only because of her. The dresses were not bad too. Read more

Belinda Duklaska

★★★★★
I absolutely love Windsorstore.com...
I absolutely love Windsorstore.com clothes! The convenient thing about it is that I can return items to a local store with no issues. I save on return... I absolutely love Windsorstore.com clothes! The convenient thing about it is that I can return items to a local store with no issues. I save on return shipping that way too. Sometimes the sizing of the clothes is inconsistent, but that doesn't stop me from loving their store. I will absolutely continue to shop here! Read more

Linda Nguyen

★
I will never shop at Windsor ever again...
I will never shop at Windsor ever again and I ALWAYS used to shop at Windsor. The customer service told me THEY don't know how their own online return... I will never shop at Windsor ever again and I ALWAYS used to shop at Windsor. The customer service told me THEY don't know how their own online return process works. When I asked customer service how exchanges work if I have an item with THEIR tag on it UNWORN but no receipt I was told it's just up to the store there's no policy. When I called the actual Windsor store closest to me the woman told me it just depends who's working. SO unprofessional!!! Lost my buisiness for good. Read more

Katilyn Smith

★
Worst online shopping experience! Do not order from windsor
The item I ordered was of poor quality and smelled horrible. I ended up spending $13 trying to return it because they do not cover return shipping and... The item I ordered was of poor quality and smelled horrible. I ended up spending $13 trying to return it because they do not cover return shipping and their customer service was of no help. Wish I had read reviews before placing order. Never ordering from Windsor again. Read more

Bounty M